INTERNSHIP REPORT

ON
WAPDA (PESCO) PESHAWAR

Submitted To
AMAN ULLAH KHAN AWAN
(Director) IMS UST BANNU

Submitted By
BILAL JAN MANJA KHEL
Roll No. 792
BBA.IT(Hons)
SESSION: 2006 –2010

INSTITUTE OF MANAGEMENT SCIENCES UNIVERSITY OF SCIENCE & TECHNOLOGY BANNU

(Khyber-Pakhtunkhwa)
 INTERNSHIP REPORT
ON
WAPDA (PESCO) PESHAWAR

Submitted To
AMAN ULLAH KHAN AWAN
(Director) IMS UST BANNU

Submitted By
RIAZ ULLAH KHAN
Roll No. 792
BBA.IT(Hons)
SESSION: 2006 –2010
Internship report submitted to the Director Institute of Management Sciences University of Science
and Technology Bannu for the fulfillment of the requirement of the degree of BBA IT .

INSTITUTE OF MANAGEMENT SCIENCES

UNIVERSITY OF SCIENCE & TECHNOLOGY BANNU
(Khyber-Pakhtunkhwa)
 APPROVAL SHEET
INTERNSHIP REPORT
ON
BANK ALFALAH LIMITED

EXTERNAL EXAMINAR:

Signature __________________________________

Designation ___________________________________

DIRECTOR:

Name PROF. AMAN ULLAH AWAN

Designation __________________________________

Signature__________________________________

SUPERVISOR:

Name Mr. Aftab Khan

Designation __________________________________

Signature __________________________________

INSTITUTE OF MANAGEMENT SCIENCES

UNIVERSITY OF SCIENCE & TECHNOLOGY BANNU
(Khyber-Pakhtunkhwa)
My humble efforts during the internship and

preparation of this report are dedicated to

my Parents and Friends who give much

guidance and congenial support to me.

 Table of contents

Preface ……………………………………………….I
Acknowledgement …………………… ………………………II
Executive summery ………………… ………………………III

1. Introduction ……………………………………………1-4

Introduction ………… …………………………………...1

Back ground of the study…………………………………..1

Purpose of the study………………………………………..1

Scope of the study…………………………………………..2

Importance of the study……………………………………2

Data collection ………..…………………………………….2

2. Review of the organization …………………………………..

History of PESCO……………………………………………3

Diagram ………………………………………………………3

Area electrical board peshawar ……………………………..4

Roll of privatization commission……………………………6

Mission statement of PESCO………………………………....7

Vision statement of PESCO…………………………………...7

Goals of PESCO………………………………………………..7

PESCO Core values…………………………………………8

Services of PESCO…………………………………………….8
3. HR AND ADMIN………………………………………………

Function of HR Director ………………………………………9

Human resource planning………………………………………12

Recruitment in PESCO………………………………………….13

Selection process of PESCO………………………………………16

4. COMPENSATION AND PERFORMANCE APPRAISAL

Compensation of PESCO………………………………………19

Financial or direct compensation……………………………….19

Non financial or indirect compensation…………………………20

5. THE REVENUE OFFICES PESCO……………………………

Diagram …………………………………………………………….22

General section……………………………………………………22

Billing section ……………………………………………………..24

Collection and debtor control …………………………………….26

Findings and suggestions…………………………………………27.

6. SWOT ANALYSIS ………………………………………………

Objective of Swot analysis ………………………….. 29

Strengths……………………………………………….. 30

weaknesses…………………………………………… 32

Opportunities …………………………………………. 34

Threats………………………………………………….. 36

Bibliography………………………………………………. 37
 PREFACE

"Anything learnt by practice is worthy than by theory."

Our degree is a professional one, and a professional must has technical knowledge, which is achieved
through experiences.
It is the requirement for the completion of BBA IT degree that the students has to spend 8 weeks in an
organization as internee after completing most part of his course. Internship has specific purposes. It
provides real life environment to students where they can implement their knowledge practically,
improve their analytic and leadership skills and enhance their capabilities in different aspect of
business field. At the end of their course they have to write a report as the requirement of degree,
which improve their writing skills.

I did my internship in Wapda (PESCO) peshwar .

I arranged the contents of this report during my internship and all facts present in this report are true to
my best knowledge.

RIAZ ULLAH KHAN

BBA(IT) 8TH Term
IMS (UST BANNU)

I
 Acknowledgement

“In the name of Allah, the most gracious, the most merciful”

All praises and thanks are for ALMIGHTY ALLAH who is entire source of all knowledge
and wisdom to mankind.
Special praises for the HOLY PROPHET MUHAMMAD (P.B.U.H) who forever is touch of
knowledge and goodness for humanity as a whole on the successful completion of the project. The
completion of this report was possible for me, but the cooperation and encourage that I received from parents,
teacher and friends that made my job easier.
I am cordially obliged to the Chief executive Mr Rasheed Khan and all the staff members at different
Section as they were with me on the journey of my learning and helped me a lot.
I do acknowledge the help, guidance and congenial support of my respected teachers and I have no
words to express my deepest thanks and regard to Mr.Aftab Khan whose suggestion and guidance helped me
in completing this report and I would like to thank all those, who have contributed to the completion of this
report, both directly and indirectly.
Specially, I am heartedly thankful to Sir. Aman Ullah Khan Awan for his fore sighted vision and
sympathetic guidance. I would say that without his kind supervision and help I would have not been in a
position to make my internship productive and a pleasant learning experience.

Thanking you all for your sincere and cordial assistance and supervision.

RIAZ ULLAH KHAN

BBA(IT) 8TH Term
IMS (UST BANNU)

II
 EXECUTIVE SUMMARY

The WAPDA (PESCO) Peshawar is situated Inside Sadar Peshawar, Opp Bilor plaza Peshawar . The
basic objective of this department is to provide services to the people of stat in Pakistan.
In the past days universities were producing graduates without practical/field experience. These
graduates faced many problems in the practical life/jobs. Due to which remain jobless for a long time.
If they would get a job, they were not performing their duties. Because they were from a theoretical
background not having any practical experience regarding their chosen field of study.
Finally the universities recognized the fact and added additional requirement in the fulfillment of the
graduate degree. This additional requirement in the was that of the internship.
The students are bounded to work in an organization for at least two months. This is now the degree
requirements for master programs and is called internship.
This is a research type study where the internee explores the organization. The strengths, weaknesses,
threats and opportunities of the organization are found out. After this, the comparative analysis is done
and recommendation are made for the utilization of the strengths, put right the weaknesses, availing
the opportunities and overcoming the threats of organization. This study is, not only useful for the
concerned organization as well.
This report is basically an internship report. Being a student of BBA-IT (HONS) at institute of
management sciences, university of BANNU, two month of internship in an organization is
compulsory for me for the completion of my BBA-IT (HONS) degree. Due to which I completed my
internship in the PESCO revenue of Peshawar to study the human resource activates brought for
enhancement both in its employees and public.

RIAZ ULLAH KHAN

BBA(IT) 8TH Term
IMS (UST BANNU)

III

CHAPTER 1
 INTRODUCTION OF THE STUDY

1.1 Background of the study

In the past days university were producing graduates without practical / experience .
These graduates faced many problems in the practical life/job. Due to which remain jobless for
a long time. if they were not performing their duties because they were from a theoretical
background not having any practical experience regarding their chosen field of study.

Finally the universities recognized the fact and added additional requirement in the fulfillment
of the graduate degree. This additional requirement was the was that of the internship. The
students are bounded to work in an organization for at leas two months. This now the degree
requirement for master programs and is called internship. This is a research type study where
the interne explore the organization. The strengths, weaknesses, threats and opportunities of
the organization are found out. After this , the comparative analysis is done and
recommendations are made for the utilization of the strengths, put right the weakness, availing
the opportunities and overcoming the threats of the organization as well.
This report is basically and internship report . being a student of BBA-IT Degree at institute of
management science , university of Bannu two months of internship in an organization is
compulsory for me for the completion of my BBA-IT degree. Due to which I completed my
internship in the PESCO Revenue Office Bannu to study the human resource activities brought
for enhancement both in its employees and public.

1.2 purpose of the report

this report has been written as a partial fulfillment of the BBA-IT degree requirement at
institute of management sciences, university of Bannu. It is aimed at the application of the
internee’s knowledge at the practical field analysis of the concerned organization as well
making recommendation so as to beneficial for internee and the organization as well .
1.3 Scope of the report

The report covers the basic activities and function of PESCO specially the HRD Section
analysis of the organization as well. Recommendation have been given in light of the analysis
being carried out.
1.4 importance of study

the thesis report is the reflection of analytical power of student. In case of PESCO main
emphasis have been given to the HRM practices. Manpower is the only appreciating asset of
any organization. This report may help students in future to understand human resource
practices in out country . it would also attempt to evaluate the overall performance of the
PESCO manpower

This thesis is based on study carried out for the fulfillment of the degree requirement of the
master in business administration at the institute of management sciences ( I M S ), Bannu.

To practically apply the knowledge of classroom lectures to the real life situations.
To understand the various human resource practices of the organization.
To make possible recommendation in light of the analysis.
To polish research thesis writing skills/ abilities.

1.5 data collection

in preparation of this report ,mentioned below data collection techniques have been used i.e
primary dare & secondary data.
 Chapter 2

Review of the organization

The Peshawar electric supply company

History

WAPDA

Water and power development authority (WAPDA) was created in 1958 through WAPDA
Act 1958. prior to this the electricity supply services in Pakistan was undertaken by different
agencies, both in public and private sectors, in different areas.

DIAGRAM

CHAIRMAN
WAPDA

SECRETARY
WAPDA

MEMBER MEMBER MAMBER

POWER FINANCE WATER
Area electrical board Peshawar

The local areas electricity distribution services is being performed regions of WAPDA. Then
the area electricity board (AEB) Peshawar, on the eight AEBs in Pakistan was established
under the scheme of area electricity board in 1982,in order to provide more autonomy and
representation to provincial government, elected representatives and other interest groups in
functions of the AEBs.

PESCO

The environment and structure of the power industry throughout the world is undergoing
dramatic change. The power sector is moving from monopoly to privatization and from
integration to disintegration. To keep pace with this change , the government of Pakistan
approved a strategic plan in 1994 as a consequence of which the power /wing of WAPDA
Has been unbundled into 12 companies for generation, transmission and distribution of
electricity .

Peshawar area electricity board was recognized into one such corporatized entity under the
name of Peshawar electric supply company (PESCO) with effect from 22-03-1998 , with the
aim of commercialization and eventually privatization.

Peshawar electric company limited (PESCO) established as a result of the unbundling of the
vertically integrated power wing of Pakistan water and power development authority
(WAPDA) . the company was established and incorporated in April 1998 as a public limited
company under Pakistan company ordinance 1984.
It was originally organized to take over the properties, assets , obligations and liabilities of
former Peshawar area electricity board (AEB) of wapda serving khyber pakhtunkhwa of
Pakistan including the tribal area.

Subsequently , a new company tribal electric supply limited (TESCO) was spun out of PESCO
in june 2002 for supply to tribal areas of PESCO . presently service area of PESCO include
Khyber pakhunkhwa excluding tribal areas.

PESCO distributes and supplies electricity to about 1.5 million customers of various categories
within its services area. National electric power regulatory authority (NEPRA) has granted
distribution license of PESCO for distribution and supply of electricity pursuant of generation,
transmission and distribution of electric power Act,1997 (NEPRA Act). The various categories
of PESCO include domestic , commercial , industrial and agricultural served by an extensive
distribution system network of 132 KV, 66KV ,33KV ,11 KV and low voltage.
The role of privatization commission of Pakistan in the formation of PESCO

Formation of PESCO

PC had earlier invite parties for appointment as financial advisory consortium (FA) to assist
the Government of Pakistan (GOP) is considering the privatization of Peshawar electric supply
company limited (PESCO), Which is also a fully owned GOP company formed as a result of
the unbundling of the vertically integrated power wing of Pakistan water and development
authority (WAPDA) Into fourteen independent companies i.e four thermal generation
companies ( GENCO s), one nation transmission and dispatch company (NTDC) and nine
distribution companies (DOSCP s) for corporatization , commercialization and subsequent
privatization. The company was incorporated as a public limited company under Pakistan
companies ordinance, 1984 in September 1998 and started commercial operation independent
of WAPDA on march 01 , 1999. it is one of the nine DISCO s responsible for supply and
distribution of electricity in the KPK of Pakistan excluding the tribal areas .

PC received Eight EOI s . however , five of them submitted their technical and financial
proposal for pre-qualification divestiture to undertaken by the private sector, through
competition, accountability, managerial autonomy and profit incentives; and the government
for the privatization pf power sector.

Financial advisor

Privatization commission has hired a financial advisor for the transaction by inviting the
interested parties to submit expression of interest. As a consequence of the technical and
financial evaluation, society general corporate finance advisory and its sub contractors have
started the field due diligence in PESCO head office, Peshawar , the transaction structure was
finalized by june 2005 and the privatization of PESCO was completed by june 2006.
Mission statement of PESCO

Mission , broadly stating is , the purpose for which an organization exist and why should it
compete in certain sectors and industries . tithing mission , sometimes sated as purpose , the
organization addresses itself to that it intends to accomplish both in the long and short run .
mission is very broad statement of organization direction, and is normally summarized and
documented in a mission statement . in the same way , the PESCO has mission statement as
follow;
“ we aim to be an efficient and dynamic distribution business that is the best in Pakistan in the
areas of safety, reliability, great employees and the quality customer satisfaction to all
consumers”

Vision statement of PESCO

Achieve and maintain the highest of efficiency, reliability and responsiveness as public service
organization for variety of customers.
Public and company worker safety shall be high on our priority.
Retaining and growing our business , staff and customer base will be of primary importance.
Developing innovative business relationships both inside and outside our local distribution
area will be a key to our success.

Goals of PESCO
Goals are the ends towards which activities are aimed. In fact these are the results to be
achieved. The PESCO have following certain objectives;

To maintain , augment and expand , as needed, a cost effective and efficient distribution
system to adequately meet the power needs of its consumers.
To comply with the performance specified by NEPRA regarding voltage and frequency
variation, tripping, bread downs, line losses etc.
To continue certain public service obligation including the following;
Installation of basic distribution facilities.
Maintenance of service reliability and safety.
Connection to new customers to ensure open
access to all.

To compete with other DISCO s.

To lead the organization through major cultural change w.r.t
To improve quality of service .
To reduce theft and improve commercial efficiently.
To innovate and satisfy the consumers demand.
To strive for setting the tariff above the cost of supply to ensure a reasonable return on
investment.
To improve morale and professionalism amongst its employees.
PESCO Core values

Our core values are the common denominators for what we do and how we do it. The past ,
present and future of our company are based of our company are based on these cores values
being lived by our employees and our leadership.
We respect our customers.
We value each other.
We strive to continually improve.
We expect to be profitable.
We do meaningful work.

Services of PESCO

1. We maintain electricity distribution that delivers electricity to your

home/business.
2. we connect your home / business to electrical power and maintain that
connection, safely and reliably.
3. we read your power in case of outages or emergencies.
4. we read your meter and calculate your charges for billing purposes.
5. we maintain a current and historical record of your account , including your
consumption and any electricity retailer choices you made.