2/27/2021 QUIZ

        3  Gio Gultom

MANAJEMEN OPERASIONAL KKBS 3888

 Home / My courses / Universitas Pelita Harapan / Ekonomi dan Bisnis / Manajemen / Semester Genap 2020/2021
/ MANAJEMEN OPERASIONAL KKBS 3888 / Topic 7 / QUIZ

Started on Saturday, 27 February 2021, 1:18 PM

State Finished
Completed on Saturday, 27 February 2021, 2:41 PM
Time taken 1 hour 23 mins
Marks 39.00/45.00
Grade 8.67 out of 10.00 (87%)

Question The ease of adjusting resources in response to changes in demand de nes a rm’s ___.
1
Complete Select one:

Mark 1.00 out a. capital intensity.

of 1.00
b. process exibility.

c. vertical integration.

d. customer involvement.

Question A service counter employs two servers. On average, a server requires 8 minutes to process a
2 customer and service times follow an exponential distribution. Customers arrive at the counter
Complete at the rate of 12 per hour according to a Poisson distribution. The average amount of time spent
Mark 1.00 out
by a customer waiting in line is approximately _____.
of 1.00
Select one:
a. 0.370 minutes

b. 22.20 minutes

c. 14.22 minutes

d. 2.844 minutes

Question May 110

3
Complete Select one:
Mark 1.00 out a. 110.00.
of 1.00
b. 99.00.

c. 96.25.

d. 93.75.

Question For what level of volume (output) would the rm prefer Process A to Process B?
4
Complete Select one:
Mark 1.00 out a. for all volume levels greater than 125,000
of 1.00
b. for all volume levels greater than 75,000

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c. for all volume levels greater than 97,500

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d. for all volume levels greater than 117,500

Question Which of the following is not a serious disadvantage of scienti c management?

5
Complete Select one:
Mark 1.00 out a. opportunities to acquire new skills sets is limited
of 1.00
b. worker output is increased

c. workers become bored

d. workers are required to perform repetitive motions

Question Which of the following is not a characteristic of mass production?

6
Complete Select one:
Mark 1.00 out a. stable demand
of 1.00
b. made-to-stock

c. high product volume

d. high product variety

Question Managing ___________________ includes education, awareness, communication, fairness and

7 commitment.
Complete
Select one:
Mark 1.00 out
of 1.00 a. equal opportunity

b. af rmative action

c. None of these answer choices is correct.

d. diversity

Question When higher levels of output cost more per unit to produce, the facility realizes ____.
8
Complete Select one:
Mark 0.00 out a. diseconomies of scale.
of 1.00
b. economies of scale.

c. capacity cushion.

d. best operating level.

Question Typical performance improvement resulting from a process innovation project ranges from __.
9
Complete Select one:
Mark 1.00 out a. 25 to 50%.
of 1.00
b 50 to 100%
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b. 50 to 100%.
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 to200%. 3  Gio Gultom

d. 5 to 10%.

Question The breakeven volume for Process A is

10
Complete Select one:
Mark 1.00 out a. 20,000 units.
of 1.00
b. 50,000 units.

c. 30,000 units.

d. 62,500 units.

Question The mean absolute percentage deviation (MAPD) measures the absolute error as a percentage
11 of ___.
Complete
Select one:
Mark 1.00 out
of 1.00 a. per-period demand.

b. the average error.

c. all errors.

d. total demand.

Question The gradual shift from treating employees as a replaceable part to embracing them as a
12 valuable resource was primarily brought about by the trend toward ___.
Complete
Select one:
Mark 1.00 out
of 1.00 a. customization.

b. quality management.

c. globalization.

d. scienti c management.

Question Capital budgeting techniques, used to evaluate new technology, often examine ___.
13
Complete Select one:
Mark 1.00 out a. annual savings.
of 1.00
b. All of these answer choices are correct.

c. purchase cost.

d. operating costs.

Question The direct labor hours required to produce the rst two units of a new product are 2,000 and
14 1,800, respectively. Using a 90% learning rate the company would estimate the direct labor
Complete hours for the fth unit to be ___.

Mark 1.00 out

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of 1.00 Select one:

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a. 1523.2 hours.

b. 1566.0 hours.

c. 1620.0 hours.

d. 1692.4 hours.

Question Failure mode and effects analysis (FMEA) is ____.

15
Complete Select one:
Mark 1.00 out a. a structured process that translates the voice of the customer into technical design
of 1.00 requirements.

b. a software systems that uses computer graphics to assist in designing products.

c. a systematic approach to analyzing the causes and effects of product failures.

d. a visual method for analyzing the interrelationships among failures.

Question An airline is an example of a ____.

16
Complete Select one:
Mark 1.00 out a. mass service.
of 1.00
b. service factory.

c. service shop.

d. professional service.

Question Existing processes should be analyzed for improvement on a ___.

17
Complete Select one:
Mark 1.00 out a. Continual basis.
of 1.00
b. Sporadic basis

c. None of these answer choices is correct.

d. As needed basis

Question Determining how tasks t together to form a job is referred to as ___.

18
Complete Select one:
Mark 1.00 out a. ergonomics.
of 1.00
b. environmental analysis.

c. task analysis.

d. worker analysis.

Question A service counter employs two servers. On average, a server requires 8 minutes to process a
19 customer and service times follow an exponential distribution. Customers arrive at the counter
Complete at the rate of 12 per hour according to a Poisson distribution. The service rate per server for this
Mark 1.00 out
system is ____.
of 1.00
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Select one:
        3  Gio Gultom
a. 7.5 customers per hour.

b. 16 customers per hour.

c. 3.75 customers per hour.

d. 8 customers per hour.

Question A small diner has one employee and a counter with seating for 8 customers. The diner does not
20 package food for takeout. Customers arrive at the diner at the rate of 20 per hour (Poisson
Complete distributed). Service times are exponentially distributed and average 24 per hour. Customers
Mark 0.00 out
that arrive when all seats are taken do not enter the diner. What is the average time a customer
of 1.00 spends in the diner?

Select one:
a. 8.94 minutes

b. 5.975 minutes

c. 3 minutes

d. 6.44 minutes

Question Which of the following will not improve design for manufacture and assembly?
21
Complete Select one:
Mark 1.00 out a. designing parts for limited, unique uses
of 1.00
b. designing parts for many, varied uses

c. minimizing the number of parts and subassemblies

d. using standard parts when possible

Question Directly involving employees in the quality management process is referred to as ____.
22
Complete Select one:
Mark 1.00 out a. participative problem solving.
of 1.00
b. partnering.

c. Six Sigma.

d. a quality circle.

Question The system availability for a system with a mean time between failures (MTBF) of 1000 hours
23 and a mean time to repair (MTTR) of 50 hours would be ___.
Complete
Select one:
Mark 1.00 out
of 1.00 a. 95.24%

b. 97.50%

c. 4.76%

d. 100.00%

Question A ____________ provides historical data on the movement of parts and materials between
24
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24 departments.
        3  Gio Gultom
Complete

Mark 1.00 out

Select one:
of 1.00 a. manufacturing chart

b. relationship diagram

c. block diagram

d. load summary chart

Question Which of the following quality tools display major causes of poor quality on a graph?
25
Complete Select one:
Mark 1.00 out a. Histogram
of 1.00
b. Process ow chart

c. Fishbone diagram

d. Scatter diagram

Question A company wants to produce 150 units during a 7-hour day. The desired cycle time needed to
26 achieve this level of output is ____.
Complete

Mark 1.00 out

Select one:
of 1.00 a. 2.8 minutes.

b. 3.25 minutes.

c. 3.00 minutes.

d. 3.5 minutes.

Question Advantages of empowerment include all of the following except

27
Complete Select one:
Mark 1.00 out a. more satisfying work.
of 1.00
b. abuse of power.

c. higher productivity.

d. more attention to product quality.

Question A small diner has one employee and a counter with seating for 8 customers. The diner does not
28 package food for takeout. Customers arrive at the diner at the rate of 20 per hour (Poisson
Complete distributed). Service times are exponentially distributed and average 24 per hour. Customers
that arrive when all seats are taken do not enter the diner. What is the average time a customer
Mark 1.00 out
of 1.00 spends in the diner?

Select one:
a. 5.975 minutes

b. 6.44 minutes

c. 8.94 minutes

d. 3 minutes

Question A print shop is an example of which of the following process choices?

29
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29
     Select
  3  Gio Gultom
Complete one:
Mark 1.00 out a. continuous production
of 1.00
b. mass production

c. batch production

d. project

Question A mathematical technique for forecasting that relates the dependent variable to an
30 independent variable is ____.
Complete

Mark 0.00 out

Select one:
of 1.00 a. weighted moving average.

b. correlation analysis.

c. exponential smoothing.

d. linear regression.

Question One disadvantage of mass production is its ___.

31
Complete Select one:
Mark 1.00 out a. speed of production.
of 1.00
b. low per-unit costs.

c. lack of responsiveness.

d. ef ciency.

Question Which of the following is not a characteristic of a service?

32
Complete Select one:
Mark 0.00 out a. Dif cult to emulate
of 1.00
b. Variable output

c. Tangible

d. Perishable

Question A learning curve re ects the fact that ____.

33
Complete Select one:
Mark 1.00 out a. each time the number of units produced doubles, the processing time per unit increases
of 1.00 by a constant percentage.

b. each time the number of units produced doubles, the processing time per unit increases
by 10%.

c. each time the number of units produced doubles, the processing time per unit decreases
by a constant percentage.

d. each time the number of units produced doubles, the processing time per unit remains
the same.

Question What is the forecasted number of coffee drinks sold if the number of tourists is 25 (thousand)?
34
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34
     Select
  3  Gio Gultom
Complete one:
Mark 1.00 out a. 158
of 1.00
b. 138

c. 128

d. 148

Question the mean absolute deviation (MAD) through the end of October is ____.
35
Complete Select one:
Mark 0.00 out a. -9.20
of 1.00
b. 7.00

c. 9.20

d. 1.00

Question As a part of design for robustness, Taguchi believes that ___.

36
Complete Select one:

Mark 1.00 out a. All of these answer choices are correct.

of 1.00
b. consistent errors can be more easily corrected than random errors.

c. consumers have a strong preference for product characteristics near their ideal value.

d. parts within tolerance limits may produce assemblies that are not within limits.

Question The ________________ is the source of customers for a waiting line system.
37
Complete Select one:

Mark 1.00 out a. service line channel

of 1.00
b. service line phase

c. arrival rate

d. calling population

Question The sum of the weights in a weighted moving average forecast must ________ .
38
Complete Select one:

Mark 1.00 out a. equal the number of periods being averaged.

of 1.00
b. be less than 1.00.

c. equal 1.00.

d. be greater than 1.00.

Question Most service organizations use ___.

39
Complete Select one:

Mark 1.00 out a. cellular layouts.

of 1.00
b. product layouts.

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c. xed-position layouts.
        3  Gio Gultom
d. process layouts.

Question A grocery store is an example of a ____.

40
Complete Select one:

Mark 1.00 out a. mass service.

of 1.00
b. service factory.

c. professional service.

d. service shop.

Question Simultaneously designing new products and the processes to produce them is known as ____.
41
Complete Select one:

Mark 1.00 out a. modular design.

of 1.00
b. functional design.

c. concurrent design.

d. standard design.

Question Which of the following is not associated with the sourcing continuum?
42
Complete Select one:
Mark 1.00 out a. In-house production
of 1.00
b. Strategic alliance

c. Single contract

d. Joint venture

Question What is the daily production yield for the company if daily input is 500 units?
43
Complete Select one:
Mark 1.00 out a. 485 units
of 1.00
b. 407 units

c. 400 units

d. 465 units

Question Cost of energy $5,000

44
Complete Select one:
Mark 0.00 out a. 0.370
of 1.00
b. 0.625

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c. 1.500
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d. 1.667

Question A ________ layout encourages customer familiarity, has low costs, and is easy to clean.
45
Complete Select one:
Mark 1.00 out a. spine layout
of 1.00
b. free ow layout

c. grid layout

d. loop layout

◄ PPT Ch 8 Jump to... Surat Pernyataan Kejujuran Akademik ►

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