12/14/22, 5:58 PM FINAL EXAM: Attempt review

Dashboard / My courses / UCMN-123BA328LEC-27730 / LESSON 4 / FINAL EXAM

Started on Wednesday, 14 December 2022, 5:06 PM

State Finished
Completed on Wednesday, 14 December 2022, 5:56 PM
Time taken 49 mins 53 secs
Marks 34.00/40.00
Grade 68.00 out of 80.00 (85%)

Question 1

Correct

Mark 1.00 out of 1.00

A supply chain model which is ideal for companies that manufacture products under unique specification by their
customer.

a. Logistics model
b. Agile supply chain model 

c. Fast supply chain model

d. Continuous flow model

Question 2

Correct

Mark 1.00 out of 1.00

A system of control that focuses on improvements in the system rather than on the way that employees perform to
accomplish improvement and maintenance of a product or service is called?

a. Production management
b. Total quality management 
c. Total quality control
d. Lean management

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Question 3

Correct

Mark 1.00 out of 1.00

An influential leader of modern quality that is known for his "Total Quality Control", and "Not Getting It Right the First
Time."

a. Joseph Juran
b. Gentchi Taguchi
c. Kauro Ishikawa
d. Armand Feigenbaum 

Question 4

Correct

Mark 1.00 out of 1.00

A modern quality leader that known for his Quality Trilogy.

a. Gentchi Taguchi
b. Joseph Juran 

c. Edward Deming
d. Armand Feigenbaum

Question 5

Incorrect

Mark 0.00 out of 1.00

Which of the following are key components of a Total Quality Management System?

a. Individual responsibility, incremental improvement, use of raw data

b. Involves everyone, continual improvement, use of data and knowledge
c. Collective responsibility, continual improvement, use of raw data 

d. Group responsibility, staged improvement, knowledge

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Question 6

Correct

Mark 1.00 out of 1.00

Is a quality management standard that presents guidelines intended to increase business efficiency and customer
satisfaction.

a. ISO 9000 

b. ISO 14000
c. ISO 2000
d. ISO 8000

Question 7

Correct

Mark 1.00 out of 1.00

This defines precisely where the process starts and ends.

a. Scope 

b. Resources
c. Title
d. Purpose

Question 8

Correct

Mark 1.00 out of 1.00

A quality control checking that relies on real-world testing by employees and their families, or by potential customers
selected from the general public.

a. Manufacturing quality inspection

b. Prototype quality testing 

c. Company quality check policy

d. Stress testing

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Question 9

Incorrect

Mark 0.00 out of 1.00

Which of the following is NOT an aspect of control?

a. To take corrective action.

b. To evaluate actual performance.
c. To compare actual performance with goals. 

d. To define objectives.

Question 10

Correct

Mark 1.00 out of 1.00

Part of quality management that focuses on providing confidence that quality requirement will be fulfilled.

a. Quality assurance 

b. Quality improvement
c. Quality control
d. Quality planning

Question 11

Correct

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A major component of quality control where physical product is examined and visually.

a. Methods
b. Monitoring
c. Inspection 

d. Process

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Question 12

Correct

Mark 1.00 out of 1.00

A role in process management that provides direction and ensures that there is sufficient resource available to improve a
process.

a. Process manager
b. Process sponsor 

c. Process owner
d. Process worker

Question 13

Correct

Mark 1.00 out of 1.00

A modern quality leader that known for his "14 points of Quality Management System."

a. Joseph Juran
b. Edward Deming 

c. Gentchi Taguchi
d. Armand Feigenbaum

Question 14

Correct

Mark 1.00 out of 1.00

Which of the following ISO’s is for Environmental management?

a. ISO 14000 

b. ISO 26000
c. ISO 9000
d. ISO 31000

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Question 15

Correct

Mark 1.00 out of 1.00

Which of the following is the first step in a control process?

a. Select strategy
b. Choose key personnel for the task
c. Allocate resources
d. Set standards 

Question 16

Correct

Mark 1.00 out of 1.00

Which of the following is the common link between planning and control?

a. Standards 

b. Procedures
c. Rules
d. Policies

Question 17

Correct

Mark 1.00 out of 1.00

Establish unity and direction quickly to motivate everyone working on the project.

a. Good leadership 

b. Customer focus
c. Management system approach
d. Involvement of people

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Question 18

Correct

Mark 1.00 out of 1.00

The process mapping is a what flow diagram?

a. Circular flow
b. Audit flow
c. Data flow
d. Work flow 

Question 19

Correct

Mark 1.00 out of 1.00

Where Total Quality Management was first developed?

a. UK
b. Korea
c. USA
d. Japan 

Question 20

Correct

Mark 1.00 out of 1.00

A quality management gurus author of “Quality Trilogy” Quality planning, Quality control, and Quality improvement.

a. Kauro Ishikawa
b. Philip Crosby
c. Joseph Juran 
d. Edward Deming

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Question 21

Correct

Mark 1.00 out of 1.00

Total Quality Management focuses on.

a. Employee
b. None of the choices
c. Customer
d. Both (a) and (b) 

Question 22

Correct

Mark 1.00 out of 1.00

An engineer and statistician, and is sometimes known as the father of "statistical quality control."

a. Walter Shewart 

b. Armand Feigenbaum
c. Edward Deming
d. Gentchi Taguchi

Question 23

Correct

Mark 1.00 out of 1.00

All the things that a process must routinely have to be able to convert the inputs into outputs.

a. Product
b. Resources 
c. Control
d. Scope

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Question 24

Correct

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A statement of a schedule of requirements for individual end items is called?

a. Master production schedule 

b. Material requirements plan
c. Production plan
d. Capacity plan

Question 25

Correct

Mark 1.00 out of 1.00

A modern quality leader that known for his "Prototyping technique approach."

a. Kauro Ishikawa
b. Gentchi Taguchi 

c. Armand Feigenbaum
d. Joseph Juran

Question 26

Correct

Mark 1.00 out of 1.00

It is the process of identifying, assessing, and controlling threats to an organizations capital and earnings.

a. Risk management 
b. Risk retention
c. Risk sharing
d. Risk mitigation

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Question 27

Incorrect

Mark 0.00 out of 1.00

Involves the evaluation of the actual quality performance, comparing it to quality goals and acting on the present
differences.

a. Quality improvement 
b. Quality assurance
c. Quality control
d. Quality planning

Question 28

Correct

Mark 1.00 out of 1.00

Which of the charts or diagrams below shows relationships to reveal problem causes?

a. Statistical Process Control

b. 80/20 rule
c. Histogram
d. Fishbone diagram 

Question 29

Correct

Mark 1.00 out of 1.00

A quality management gurus author of this quality principle in, Doing It Right The First Time.

a. Joseph Juran
b. Philip Crosby 
c. Kauro Ishikawa
d. Edward Deming

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Question 30

Correct

Mark 1.00 out of 1.00

According to the quality gurus Edward Deming, quality problem is.

a. Due to machines
b. Due to methods
c. Due to management 
d. Due to materials

Question 31

Correct

Mark 1.00 out of 1.00

Which of the charts or diagrams below is the most applicable to the 80/20 rule?

a. Statistical Process Control

b. Fish bone diagram
c. Histogram
d. Pareto diagram 

Question 32

Correct

Mark 1.00 out of 1.00

A role in process management that works inside the process with responsibility for specific delivery to agreed standards.

a. Process sponsor
b. Process owner
c. Process manager
d. Process worker 

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Question 33

Correct

Mark 1.00 out of 1.00

An influential leader in modern quality, author of ZERO DEFECTS PROGRAM, and DOING IT RIGHT THE FIRST TIME.

a. Armand Feigenbaum
b. Philip Crosby 

c. Walter Shewart
d. Kauro Ishikawa

Question 34

Correct

Mark 1.00 out of 1.00

A role in process management that works inside the process and is responsible for discrete parts of it.

a. Process worker
b. Process owner
c. Process sponsor
d. Process manager 

Question 35

Incorrect

Mark 0.00 out of 1.00

Control chart is a.

a. Process monitoring tool 

b. Process control tool

c. None of the choices
d. Both (a) and (b)

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Question 36

Correct

Mark 1.00 out of 1.00

A fundamental attributes of Total Quality Management is?

a. Top managements direct involvement 

b. Having team meetings
c. None of the choices
d. Meeting ISO 9000 audit

Question 37

Incorrect

Mark 0.00 out of 1.00

What principle of TQM is "setting sequence of activities that is intended to achieve some result."

a. Relationship management
b. Customer focus 

c. Continuous improvement and learning

d. Process orientation

Question 38

Incorrect

Mark 0.00 out of 1.00

Which level of management is NOT involved in quality based management?

a. Upper management 
b. None of the choices
c. Middle management
d. First line management

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Question 39

Correct

Mark 1.00 out of 1.00

A supply chain model which is best suited for companies that manufacture trendy products with short life cycles.

a. Fast supply chain model 

b. Continuous flow model

c. Logistics model
d. Agile supply chain model

Question 40

Correct

Mark 1.00 out of 1.00

Usually sits outside the process and is directly and personally accountable for the end-to-end process.

a. Process worker
b. Process sponsor
c. Process owner 

d. Process manager

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