End-to-end solutions for all your business needs.

Our Promise

DEVELOP DELIVER DELIGHT

Develop deep Deliver pioneering Delight our customers with
understanding of the unique products & services of great experiences at every
needs of our customers outstanding quality touch point
& value
Our Reach
2,000+ Strong Enterprise Team

1,25,000+ km Optical Fiber

1,00,000+ BTS ~100,000
14,000+ UBR Business Customers

160,000+ p/m 800

Field Visits Partners

60,000+ 1,000+
Connected Buildings Channel Team

60+ Cities Present

Some Firsts to our credit

Wi-Fi on the Move

Collaboration IP Centrex

100 Mbps Broadband

SIP Trunk School Bus Tracking

SIP on 3G

MPLS WLS Hosted AMR/ M2M App

MaaS / Virtual
Fleet Tracking Mobile Number

Layer 2 Multicast for MSOs

Photon Max – Battery Bank

Ultra LOLA
Some Recognitions
VOICE & DATA Awards

SIP 3G Connecting
Global Network
Ultra LOLA – Photon - Consumer Survey Product Innovation through
of Product Innovation Service
New Product Development - (4 Awards) Mobile Apps
(3 times in a row ) Provider

APAC
Network
Operator Awards
Optical Transmission Vision (OTV) Business Innovation Best Global Wholesale Active Customer
BEST SERVICE COVERAGE Award Offering Award Engagement
Our Service

Contact Centre SOC Relationship Management

• 24/7/365 access to our helpline • Monitor over-all service quality • Maintain & manage regular contact with
• Single contact centre number • Qualitative check on new links customers
• Web chat for instant connect • Proactive action on service • Single point of contact for resolution
degradation & outages • Upgrade support & additional services

Installation and Repair Program Management Team iManage

• Faster delivery and repairs through the use of • Manage delivery framework for complex product & • A self-care portal to help
cutting-edge technology and “TABs” solutions manage your business
• Premise visits for repairs & replacement • Feasibility checks for new services service
• Continuously improve order to activation time across
businesses
Some of our Customers

… and tens of thousands of small

and medium businesses
 Our Product Portfolio

Cloud And SaaS Collaboration Connectivity IoT Solutions Marketing Solutions Security Solutions

 Colocation  Conference  Centrex  Asset Management  Call Register Services  DDoS

(CRS)
 Insta Compute  Document  Content Delivery  Fleet Management  Mobile Device
Management Network  Digital Survey Management
 Managed Hosting System  School Bus Tracking
 Internet Leased  Hosted IVR  vUTM
 Prep Test  International Line  Workforce Tracking
Bridging Services  Live Chat
 L2 Multicast
 SMS Solutions
 Leased Line
 Toll Free Services
 MPLS VPN
 PRI
 SIP

36%+ share in Internet Leased Line

#1 or #2 market player across most product categories
 Product Portfolio

Connectivity
Reliable, carrier-grade connectivity with state-of-the-art
technology.

MPLS VPN
ILL Leased Line
Standard I Managed
Standard I Managed Standard I Premium I Platinum

Voice Solutions
PRI I SIP
INTERNET LEASED LINE (ILL) Connectivity 1/3

Network Architecture

About the Product

High performance and dedicated Internet Leased Lines
(ILL) enable a complete connectivity solution. It provides
a reliable, cost effective and low latency internet service
that can fulfill all your connectivity requirements

Business Advantages
 Widespread last-mile network to reach offices across the country
 End-to-end service level agreements for latency, uptime and packet loss
 User friendly web interface to manage and monitor performance
INTERNET LEASED LINE (ILL) Connectivity 2/3

Features Standard ILL Managed ILL

Bandwidth

Dedicated bandwidth a a
Variant
Comparison
Symmetric bandwidth (Same upload & download speeds) a a
Multiple bandwidth options a a
SLAs
99.5% SLA a a
Latency commitment a a
Packet loss less than 1% a a
Unified threat management (UTM) a
Firewall, IPS, Web and application filtering a
Bandwidth management a
Multiple link management, VPN, Anti malware/ Anti spam a
INTERNET LEASED LINE (ILL) Connectivity 3/3

Features Standard ILL Managed ILL

Online portal access for reports
Link up time and traffic, Policy management a
Anti-virus/ anti-spam/ IPS, Device health a
Trouble ticket and SLA compliance a
Multiple last mile options a a
Ring protection (for fibre last mile only) a a
IPv6 enabled a a
Online payment option a a
Proactive monitoring a
Configuration management a

Why our ILL services?

 We have amongst the largest internet connectivity in India, leading to minimal congestion
and better configuration for enhanced performance
 We can deliver a robust IP backbone assurance
LEASED LINE Connectivity 1/2

About the Product

A Leased Line solution connects one business premise to
another directly with a private and secure connection. It
provides a balanced, two-way channel connectivity between
business locations, regional centers and data hubs to
transfer, transact and process information

Business Advantage
 Reliable connectivity at all times with permanently
assigned carrier grade connectivity
 Triple path redundancy ensuring zero downtime
 Suitable for all kinds of data including voice, video,
email, chat, FTP amongst others
 Payment frequency options like monthly/quarterly/ half-
yearly/ annual, for convenience
 High level of security enabling secure transmission of
information between business premises
LEASED LINE Connectivity 2/2

Feature Standard LL Premium LL Platinum LL

Bandwidth
Dedicated (1:1 contention) a a a
Symmetric (same upload and download
speeds) a a a
Variant
Comparison
Multiple, scalable bandwidth options a a a
Speed 2 Mbps to 622 Mbps 2 Mbps to 10 Gbps 2 Mbps to 10 Gbps
Uptime 98 % 99.50% 99.90%
Mean Time To Resolve (MTTR) 8 hours 4 hours 4 hours
Protection Linear Ring Min 3 path
Planned maintenance notice 1 day 3 days 3 days
Emergency maintenance 1 hour 1 hour 1 hour
Converged application
Business critical and real-
Application usage suitability Data applications environment– Data, Voice
time interactive applications
& AV conferencing
Multiple last mile options (Wireline and
Wireless) a a
Restoration a a
Why our Leased Line services?
 We have a ready network for 100G+ capacity
 Our triple path protection network helps us help you give secure and reliable service
at all times
MPLS VPN Connectivity 1/3

About the Product

MPLS (Multi Protocol Label Switching) based Virtual Private
Network (VPN) delivers PAN India connectivity across 100+
points of strategic presence. Optimize your business with a fully
meshed network to ensure fail-safe connectivity. Mobile and
managed solutions enable authorized personnel to connect to
business networks from anywhere including remote locations.

Business Advantage
 Optimize workflow with seamless integration with office VPN
 Enhance security with restricted access to business partners/ customers
 End to end Service Level Agreement
 Real time performance reporting and proactive monitoring
 Enhanced security through VPN-only solution with protected internet access
 Secure internet access on the move with mobile VPN solution on GSM &
CDMA
MPLS VPN Connectivity 2/3

Variant Comparison
Features Standard MPLS VPN Managed MPLS VPN
Service Features

Layer 2 VPLS a
Layer 3 a a
Multicast support a a
128-bit data encryption a a
Bundled CPE/ Router a
4 classes of service a a
Bandwidth

Dedicated – 1:1 contention a a

Symmetric (same upload/ download speeds) a a
Multiple, scalable bandwidth options a a
IPv6 enabled a a
Multiple last mile options (Wireline and Wireless) a a
MPLS VPN Connectivity 3/3

Features Standard MPLS VPN Managed MPLS VPN

Online portal for access to detailed reports a
Link uptime and traffic reports a a
Asset/ Change management reports a
Trouble tickets and SLA compliance a
Device health reports a
Unified Threat Management a
Firewall, IPS, Web & Application filtering a
Multiple link/ Bandwidth management a
Anti-spam/ Anti-virus a
Multicast
(one-way traffic flow from hub to spoke at the same time) a a

Why our MPLS VPN services?

 Proactive, round the clock central NOC network monitoring helps you stay updated at all times
 Solutions across both CDMA and GSM with multiple last mile options
 Only player in India to offer SLA backed wireless VPN
 You get access to our reach of ~100 MPLS POP, 600+ NLD POP, 60,000+ BTS
VOICE SOLUTIONS Connectivity 1/3

About the Product

Voice solutions offer tested and reliable interfaces to carry voice and data
transmissions in a cost effective manner. It helps optimize your business
communication requirements with a scalable and resilient network that is
both secure and technology proven. Wide range of solutions varying from
traditional TDM technologies to IP, wireline to wireless and inbound to
outbound are all offered under the gamut of voice solutions.

Business Advantage
 Digital transmission of voice for better quality and higher speed
 Benefits of wireline with the convenience of wireless connectivity
 Enterprise friendly billing system for transparency and accuracy
 Ease and convenience of getting voice and data on a single reliable network
 Solutions designed keeping in mind the scalability requirements of businesses
 Freedom from technology obsolescence at no additional cost
VOICE SOLUTIONS Connectivity 2/3

Variant Comparison
Feature PRI SIP Trunk
Interface G.703 Ethernet
Minimum number of channels 30 20
Additional channels in multiples of 30 10
Default Direct Inward Dialling 100 100
Direct Inward Dialling (DID) facility a a
Direct Outward Dialling (DOD) facility a a
Same product pooling a a
Cross product pooling (National pooling) a
Closed user group facility a a
Short Digit Dialling (SDD) (Local/STD)
Ad-hoc upgrade : channels a
Video conferencing a
Tele marketing number (140) a a
Budget call feature (ILD) a
VOICE SOLUTIONS Connectivity 3/3

Additional Features

PRI SIP Trunk

 Scalable with multiples of 30 channels  Scalable on a single link with 20 to 1500

 Supports video conferencing solutions
 Value added services available such as
like extension wise billing and similar
pilot number across offices
 Terminates on a PRI card in PBX
devices
simultaneous calls with no dependency on
physical cards
 Service delivered through Class 5 NGN
switches
 Flexible DID range to meet requirements

Why our Voice services?

 We offer innovative solutions like SIP Trunk (scalable on single link)
 You get access to future ready, IP network based features to help improve productivity and mobility
 We give you cost efficiency with pay-per- use models
 Product Portfolio

Marketing Solutions
Readily available infrastructure to maximize customer
reach and enhance customer satisfaction.

Toll Free Services

 Marketing
TOLL FREE SERVICES Solutions 1/2

Service Architecture
About the Product
A Toll service is a number or a set of numbers, which
callers may reach by dialing in, either for free or at a
nominal cost. Currently our services are offered in two
variants -
 Call-Free
 Call-Local

Business Advantage

 Instant access to customers from across locations

 Flexible subscription options from any post paid wireless
or wireline service
 Real-time call routing options through user-friendly
interactive web interface
 Marketing
TOLL FREE SERVICES Solutions 2/2

 Free for the customer

Call Free  Full cost to company
 1800 number series
Features
 Local call cost to customer
Call Local  Per minute as per agreement cost to company
 1860 number series

Geography-based/ Point Time-based routing Proportional call distribution Condition-based routing PIN-based routing
of call routing
 Gives real time  Manages time and  Balances call load at  Caller never hears a  Gives customized
customized call day distribution various locations busy signal treatment to each
treatment accurately  Optimizes call centre  No calls are missed caller
 Does immediate  Optimizes call centre and manpower costs  Customer serviced  Screens all incoming
cascading of objectives and manpower costs all 365 days calls
 Optimizes call centre
and manpower costs

Why our Toll services ?

 We have pan-India coverage
 We provide 24x7 monitoring by our Network Operating centre
 Our state-of-the-art digital network allows quick and easy rerouting during emergencies
 Product Portfolio

Collaboration
Comprehensive collaboration solutions to expand your
business reach.

Conference
Audio I Web I Video
CONFERENCE Collaboration 1/2

About the Product

New age conferencing solutions enable seamless
connectivity and collaboration with business
associates across geographies. The audio, web and
video features of the solution ensures a seamless
virtual experience thus controlling costs of travel.

Business Advantage
 Conferencing requests on the fly, with no pre-scheduling
requirement for any meeting
 Cost savings
 Effective customer engagement with real-time text chats,
polls, survey features, visual elements and live videos
 Efficient meeting moderation with comprehensive admin
controls
CONFERENCE Collaboration 2/2

Product Architecture
Features
 Comprehensive mobile desktop application
 Capability to host up to 300 participants in a single
conference
 Feature-rich console
 Compatible across different platforms such as Android,
Blackberry and iOS
 Dial-in access to local PAN India number through single
number service
 Instant feedback from participants through simple, user-
friendly web interface

Why our Conferencing services?

 With our service you do not need any capital
investment
 Our service is compatible across device types and
operating systems
 With us, you get carrier grade service with 24x7 access,
service and support
 Thank you

1800-266-1800 www.tatadocomo.com/business Follow us on