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PART I GENERAL
If a product does not function as warranted during the warranty period,You can contact Robosen
support@robosen.com
400-023-8123
What is Covered
The warranty period for the product starts on the day such product is delivered, If you cannot
provide invoice or other valid proof of purchase, then the warranty period will start from 90 days
Improper product storage environment, resulting in water or moldy internal electronic board.
Servo steering gear, Joint cable, Battery, Power adapter are warranty period for 6 months;
Main control board, Memory card, USB cable are warranty period for 12 months.
Return service
Within 7 days after receiving the peoduct, if there is any manufacturing defect, you can contact
Replacement service
Within 15 days after receiving the product, if there is any performance fault caused by
non-human reasons, you can contact the after-sales service to apply for replacement.
Service is requested more than 7(return) or 15(replacement) days after receiving a product;
A product sent to ROBOSEN for return or replacement does not include all original accessories or
Received product has not been sent back to ROBOSEN 7 days after return or replacement
After the after-sales inspection, the product functions normally without performance failure.
Warranty service
Within the warranty period, Performance failure caused by non-human causes, you can contact
the after-sales service to send the product back to the designated after-sales repair center for
free repair.
Other instructions
If the product problem is not within the scope of the warranty (such as man-made damage to the
robot, beyond the warranty period), we will charge repair fees, labor fees and courier fees.
In some countries or regions, there may not be after-sales repair centers authorized by Robosen.
If cross-regional repairs or returns or replacemengt are required, the courier fees and other costs