LESSON 3: VERBAL AND NON-VERBAL COMMUNICATION

Verbal communication

- Refers to spoken words or the ability to deliver messages orally. It is from the Latin word verbum which
refers to word. This is a face-to-face interaction or can be a mediated form of communication as in the
case of video conferencing or teleconferencing.
- In verbal communication, listening takes a crucial role.
- Listening is important in interpersonal relationships, especially in creating or maintaining romantic or
business relationship.

IMPORTANT ROLES OF VERBAL COMMUNICATION

Formal Verbal Communication

 Orderly
 Slang and Foul Languages avoided
 Not personal
 Correct pronunciation needed

Informal Verbal Communication

 Does not follow authority lines

 Slangs not prohibited
 Builds comfortable communication relationships

TYPES OF VERBAL COMMUNICATION

1. Telephone conversation
2. Face-to-face conversation
3. Lecture type
4. Video chat
Nonverbal Communication

- Your words send meaning to different kinds of people that you mingle with. To give more emphasis
and clarity to them, you can reinforce your message by giving non-verbal cues such as the use of
gestures, facial expressions, body language, tone of the voice, and eye contact
- According to studies, when you enter the room, people around would judge you right away in a matter
of just 15 seconds. They would check the way you dress, your facial expressions and your body
movement. Thus, it is crucial to create a first impression. As they say, “first impressions last.”

IMPORTANCE OF NONVERBAL COMMUNICATION

1. Non-verbal reinforces the words that you say through your gestures.

2. Non-verbal reveals your true feelings through your facial expressions.

3. Through eye contact, it shows one’s sincerity.

4. Through the tone of the voice, one’s emotion is revealed.

5. Through symbols and signs, you understand directions to take and give you meanings on what to do or
undertake.

TYPES OF NONVERBAL COMMUNICATION

1. Facial Expressions
2. Eye contact
3. Posture and body movements
4. Haptics - the perception of objects by touch and proprioception
5. Proxemics - the study of how space and distance influence communication
6. Paralanguage - optional vocal effects (such as tone of voice)
7. Chronemics - the study of the use of time in nonverbal communication
8. Artifacts
9. Physical Appearance