All claim dashboard will be displayed after logging in to the portal.

Click on ‘Employee Benefits’, then ‘Medical (Domiciliary) tab in the ribbon tool bar.
To lodge new claim, click on ‘Add Claim’ button.

Select Dependent from the dropdown list.

Click on ‘Enter data Manually’ button.

Enter Treatment Period ‘From’ & ‘To’, select ‘Component’ from dropdown list, select ‘Type of charges’,
enter ‘Bill Date’ & ‘Amount’, Name of the doctor’, ‘Name of Hospital/Pathology/Clinic’ & ‘Remarks’ if
required.
Use ‘Copy’ & ‘Paste’ to copy previous bill entry and to paste it, to save time and effort in typing again.
Make necessary changes. Please select a ‘single’ line item, click on ‘copy’ & then click on ‘paste’.

Claim ‘Save as Draft’.

For modification in already saved line items, click on ‘Edit’ icon to make changes in the bill entries.
Bill amount changed from Rs. 500/- to 800/-.

Click on ‘Submit’ & confirm submission by clicking ‘OK’ button.

Take a Print of claim form & submit the claim documents to nearest scanning center, as mentioned in
‘Handling Guidelines’.

Claim form Print.

If your claim is sent back on request or for change in component, click on the claim number. Make
necessary changes and submit again as described above.

Claim summary with current status. Click on the claim number to respond to ‘claim on hold for
discrepancy’.
Click on ‘Reply’ button.

Enter your remarks, browse & attach required document (Maximum size 2MB), save & submit.
Click on down arrow to view ‘Action Details’ with trace of all actions with dates, with respect to your
claim.