PRODUCT SUPPORT DIVISION Doc. No.

:
Department : Service TSD.TEC.FRM.001.R00
Branch : Manado

Subject FAILURE ANALYSIS REPORT Issued Date 25th June 2020

Owner Sammy Manorek Status Active

Trakindo WO : Reported By : YOHANES MONINGKA

Original WO : Reported Date : 25 June 2020

Checked by
Approved by
Foreman / : Alhert D. Tongka : Sammy Manorek
Service Head
Supervisor

SIMS Information
DEALER EQUIPMENT CUSTOMER
CODE J196 NUMBER NAME MERRY PRICILIA LEWIS
TECHNICIAN EQUIPMENT
DATE
07/22/2020 MANADO
IDENTIFICATION LOCATION
Mo / da / yr
CATERPILLAR CATERPILLAR INSTRUCTION
MODEL 3406 C SERIAL No ENGINE WHITE SMOKE
HOURS 1615 KILOMETERS

PART NUMBER PART QTY DESC,* GROUP GROUP NAME DID THIS INCIDENT DESCRIPTIVE COMMENTS (20
RESPONSIBLE NAME CODE NUMBER MAKE THE SPACES MAXIMUM PER
CONTAINING PRODUCT INCIDENT)
PART INOPERABLE
5P-9186 Seal O- 2 A 3T-1510 CONTROL GP- Yes No LEAKS OIL
ring TRANSMISSION
HYD
Yes No
Yes No

DESCRIPTION CODES * A – Structural C – Leaks E – System Malfunction G – General Repair K - Serviceability X – Operator
(Refer SIMS Guidelines : B – Surface D – Factory Assembly F – Factory Shipping H – Adjustment N - Abuse Complaint
SEBD0850)

Component Information
Component Description : Transmission PCR Schedule Hrs : CompTarget hrs (ex 12000)
Comp Serial No / ID : Comp Hours : Current hrs failed (ex 8000)
Comp Arr / Gp No : Life Remaining : Remain of target life (4000)
Mach Hrs Install : 19067 Comp New Price :
Mach Hrs Removed : 24178 Cost To Repair : (ex $ 10000 )
Date Comp Installed : 2 August 2019 Cost/Hr Remaining : (10000 / 4000 = 2.5 $ /hr)
Date Comp Failed : 25 June 2020

Supporting Documentation Required

# Description Y/N Comments
1 Installation Check List N
2 Repair & Maintenance History N
3 SOS History Y
4 Magnetic Plug Inspections Y
5 ET/VIMS Data Y
6 TPMS / Payload Data N
7 Performance Test Data N
8 Others

Failure Analysis Report 1 of 4 TSD.TEC.FRM.001.R00

 PRODUCT SUPPORT DIVISION Doc. No.:
Department : Service TSD.TEC.FRM.001.R00
Branch : Manado

Subject FAILURE ANALYSIS REPORT Issued Date 25th June 2020

Owner Sammy Manorek Status Active

Failure Outline: Brief outline of what the Customer reported.

Customer reported the can’t shifting while machine operate and transmission lever to drive position .
Customer replace torque converter Gp but the problem still appear and replace transmission Gp, found
machine normal shifting & operation.

Background / Research: Include all observations made during your Failure Analysis investigation including good and bad.

- The Transmission PEX install by customer 2 August 2019 at HM machine 19067

OBSERVATION
Part Number -Name – Modifier Code To Help Explain Progression/Stage of Failure, Use – Notes
(RH/LH/Upper/Lower etc) /Photos/Parts Book Illustration.
Identify Type, Amount, Location of Wear, Deposits,
Damage, Fractures etc.
This picture shows Damage Valve Gp. On progress
inspect

Failure Analysis Report 2 of 4 TSD.TEC.FRM.001.R00

 PRODUCT SUPPORT DIVISION Doc. No.:
Department : Service TSD.TEC.FRM.001.R00
Branch : Manado

Subject FAILURE ANALYSIS REPORT Issued Date 25th June 2020

Owner Sammy Manorek Status Active

This picture shows magnetic screen normal condition.

No debris material and metals particle

This picture shows Control valve normal and clean oil

and no contaminant indication
This picture shows the control valve after separately
control valve and transmission planetary group.

Sealing tube line from housing to control valve has

damage.
This picture shows 2 pcs seal o ring PN 5P-9186 cut-
off
This picture shows hole at housing transmission
normal, no any scratch or sharpness

Dish and Clutch normal condition

Failure Analysis Report 3 of 4 TSD.TEC.FRM.001.R00

 PRODUCT SUPPORT DIVISION Doc. No.:
Department : Service TSD.TEC.FRM.001.R00
Branch : Manado

Subject FAILURE ANALYSIS REPORT Issued Date 25th June 2020

Owner Sammy Manorek Status Active

Conclusions (What Caused the Failure): Describe the root cause and the sequence of events that caused it.
Oil pressure from transmission pump are not enough to supply control valve caused seal o ring PN 5P-9186,
2 pcs was damage while installation or recondition process.

Warranty Decision or Recommendation: Please mark X in only one box below.

Not warranty : Warranty Accepted : ASA Claim* :

Comments:
*) Application Severity Analysis

Solution to Prevent Reoccurrence:

Check SIS for Service Letters and Service Magazines related to this failure. AMT history, MIM’s history, Oil sample results,
please attach supporting documents below.

Failure Analysis Report 4 of 4 TSD.TEC.FRM.001.R00