Troubleshooting

7-7-3 Network Troubleshooting Tress

7-7-3-1 No Connection to the Network at All

1. Check if the LCD indicates the network connection is

working in normal status.
2. Check that the network cable between the scanner and the
wall network is connected and well seated in both ends.
3. Try a Ethernet crossover cable that is known to be OK.
NOTE: A Ethernet crossover Cable must be used instead of a
normal network cable here.
4. Connect a Ethernet crossover cable between the Scanner
and your PC. Try to ping from the scanner to the IP address
on the PC. If ok, the hardware connection inside the
scanner is OK.

7-7-4 Rewrite the Serial Number

1. If the serial number on VPD and HDD does not match, the
following dialog will display when the system is booting up.
The password is the same as that of service dongle.

Figure 7-46. Input Password

For software R 2.0.3 and above, the following dialog will

display.
There are two options for you to continue.
• If you will input a new serial number in step 2 on
page 7-50, input the password and select OK.
• If you will input the same serial number as the original in
the step 2 on page 7-50, you can select Ignore without
input of the password. Then the step 2 on page 7-50 in
the following procedure will be skipped.

LOGIQ V3/V5/V5 Expert – Proprietary Service Manual System view 7-49

5722190-100 English Rev.9
Diagnostics/Troubleshooting

7-7-4 Rewrite the Serial Number(continued)

Figure 7-47. Ignore Button

2. Then input the correct Serial number, select OK.

NOTE: The serial number is case sensitivity.

Figure 7-48. Input Serial Number

NOTE: The serial number can be found on the rating plate on the
rear side of the system.
3. The serial number is reset, reboot the system.

Figure 7-49. Reboot the System

NOTE: Make sure the system is shut down after the serial number
is reset.

7-50 System view LOGIQ V3/V5/V5 Expert – Proprietary Service Manual

5722190-100 English Rev.9