Designer/Layouter

Nama : Setyo Eko Utomo

Npm : 1911040483

Class : 5A
 Editor
Name : Imam Khoironi

Npm : 1911040355

Class : 5A
 CHAPTER I
WHAT IS TOURISM?

Name : Eka Lingga Saputri

Npm : 1911040070

Class : 5A
Purpose of this chapter:

• Students are expected to understand the sense of tourism.

• We expected that students' reading, speaking, listening and writing skills can improve with
the questions and practice sections.
 A. READING

Read the text below and find the answer for the question in the text!

Tourism Background

The symptoms of tourism have been around human travel from place to place and
their development is consistent with the society's social culture. Since then, there have been
human needs to be met during his tools, as well as the motivation that impels man to provide
for his needs. As mankind grows, the drive to travel grows stronger and the need to be met
becomes increasingly complex. According to some experts, tourism has started since the
dawn of civilization. Man himself has been marked by the olch movement of citizens on
religious pilgrimages and trips, as well as by olch the feeling of hunger, hunger, curiosity,
fear, insanity, and power. World Tourism Organization (WTO), in a grateful division of the
development or history of this tourism into 3 (three) times, namely: ancient times, mid-ages,
and modern times.

In the history of Nusantara, it is known that travel habits have been found since long
ago. At the beginning of the 20th century, "Susuh Pakubuwono x" is known as the king who
travels very much. He traveled to central Java almost every year while giving A prize of
money. In the traditions of the mataram kingdom, the king or ruler of daerah had to perform a
show of loyalty to keraton twice each year, taking with him the participants Officials,
workers who were transporting logistics and offerings to the king of It is here that Indonesian
tourism continues to grow in accordance with its political, social, and cultural circumstances.
The rapid growth of Indonesia's tourism itself has not been in spite of efforts launched over
the past few decades according to Yocti (1996:24).

Tourism itself is a variety of tourist activities and is supported by facilities and

services provided by communities, entrepreneurs, and governments. Tourism actually takes
several forms: according to geographic location, according to the influence on the balance
sheet, according to the reason/purpose of the trip, according to the visiting time, according to
the object, according to the number of travelers, according to the transport equipment used,
and according to the social level and price.

Question:

1. What is behind tourism?

 2. Explain! Why tourism appears in Indonesia.

3. What does tourism mean?

4. How many forms of tourism?

B. SPEAKING

1. Practice in front of the class orally for this text about the tourism down below!

Borobudur Temple

Borobudur temple is one of the most beautiful tourist resorts in Indonesia. It is

situated in central Java. Borobudur temple is an of the seven wonders of the world which
needs so be preserved its circumstances. The people all over the world know that Borobudur
is one of the greatest at works that ever known since long time ago. Borobudur temple was
built by Syailendra Dynasty during the eight century It needed more than two million river
stones. It is the biggest temple in the work. After going into some restorations, Borobudur is
visited by more and more tourists, both domestic and foreign tourists. Most of them admire
Borobudur temple because of is beauty, its elegance and the story of the relief on its wall.

2. Work in Pairs

In this section you should making pair with your friends, and then make a short
conversation to talk about Borobudur Temple. Make sure your dialogue is according to the
text you have read above.
 C. LISTENING

Scan the QR code and listen to the conversation between the tourist and tour guide to answer
the question!

Adjectives
1. What is so special about this place? Adjective is a word that modify or
2. Is there a place where we can take a photo? describe a noun.

3. What kind of environment does it offer? Example = This is a beautiful place.

The underlined word is called adjectives

that modify or describe the italic word.
D. WRITING
Example of adjectives:

Good Bad
Small Dirty
Clean Sweet
Comfortable Big
Lovely Bright
Dark Sunny
Hot Cold
1. Describe in Three

Did you know that there are many kinds of tourism. And every kind of tourism has
it’s features that distinguish between one and another. In this section please write down the
three things that you know about kind of tourism below:

 Local Tourism.

 Regional Tourism.

 Business Tourism.

 Education Tourism.

 Cultural Tourism.

2. After that, you can choose the one that you think interesting to describe into a
paragraph. Use your three things you have written to guide your description.
 E. GRAMMAR

Past Continuous Tense are can be to state events that are happening in the past.

Types of Sentence Formula of Continuous Example

Tense

Positive S + was/were + Verb-ing - My mother was cooking

when I come.
+
- We were sleeping.

Negative S + was/were + not + Verb- - My mother was not cooking

ing when I come.
-
- We were not (weren't)
sleeping.

Introgative Was/were + S + Verb-ing - Was my mother cooking

when I come?
?
- Were they sleeping?

Answer Reading
1. The background of tourism has been that of human travel from one place to another and
that its development is compatible with the social culture of society itself.

2. Tourism appeared in Indonesia because At the beginning of the 20th century, "Susuh
pakubuwono x" is known as the king who travels very much. He traveled to central Java
almost every year while giving A prize of money. In the traditions of the mataram kingdom,
the king or ruler of dacrah had to perform a show of loyalty to keraton twice each year, taking
with him the participants Officials, workers who were transporting logistics and offerings to
the king. This is where tourism comes in Indonesia.

3. Tourism isa wide range of tourist activities and is supported by facilities and services
provided by communities, businesses, governments and local governments.

4. There are nine forms of tourism.

Answer Listening

1. It's the best place to hang out. A place where you can get almost everything under the sun.
It's on only a commercial hub but a transportation hub as well.

2. The inner circel of CP the best setting for photo-shoot.

3. It offers an absolutely electric ambiance. There is also a central park where you can sit for
hours and let you hair down.

Answer Writing

1. Local tourism is the kind of tourist population with a narrower scope and limited space.
For example, for those who go to denpasar city, for those of bandung.

2. Business Tourism is the kind of tourism where the visitors come for the purpose of the
Service, Trade or Related Business, Congress, Seminar and others

3. Educational tourism is a kind of tourism where visitors or people travel for the purpose of
learning or learning. Hnva: excursion (STDT toum).

CHAPTER II
 CAREER IN TOURISM AND HOSPITALITY

Name : M Isdi Raflikansyah

NPM : 1911040387

Class : 5A
Purpose of this chapter :
 Students are expected to understand how to continue a career in tourism
and hospitality.
 We expected that students' reading, speaking, listening and writing skills can
improve with the questions and practice sections.
A. READING
Read the text below and find out the answer for the question in the text!

Career in Tourism

The tourism industry is known for career opportunities and the perks that it comes
with. It is one of the fastest-growing industries with opportunities that one can explore and
look forward to. It’s not only has a lot of employment opportunities but also has interesting
future prospects that involve travelling, guiding trips etc. and not to forget the well-paid job
that comes with it. Students studying Travel and Tourism have opportunities available in both
the sectors which automatically gives you leads you to a path of a bright future. This blog
will guide you through a career in Travel and Tourism and make you familiar with the
various job prospects that this industry entails. There are some job options for a career in
Travel and Tourism : Travel Agent, tour guide, tourism manager, transport officer, and etc.

Professionals in the travel and tourism sector are focused on delivering great services
to customers who are away from home on vacation or on business. Candidates interested in
pursuing a career in the tourism sector must have a passion for travel, a desire to learn new
things, and the ability to keep up with the newest news as well as global socioeconomic
trends. Some of the characteristics and abilities that applicants need to possess in order to
create a successful career in the travel and tourism industry are as follows: confidence,
excellent communication skills, strong interpersonal skills, pleasant and well-groomed
personality, diligence, flexibility, commitment, enthusiasm, good administration and
management skills, patience, good research and planning skills, problem-solving skills,
organisation skills, time management skills, strong networking skills, teamwork, hardworking
and leadership skills.
Qustion :

1. What jobs are included in the scope of tourism?

2. What focused on professionals in the travel and tourism sector ?
3. Mention the characteristics and skills that must be possessed by people who
work in the tourism sector !

B. SPEAKING

Practice the text below in pairs with your friends!

 Travel Agent: Good morning, sir. I am Bastian from Indah Tours and Travels. Can I
help you?
 Customer: Yes, I would like to know more about this package.

 Travel Agent: We have 3 tour packages, and our most popular one is the  Lawang
Sewu Tour. This is a 3 day, 2 night stay, with pick up and drop to the airport.

 Customer: Okay, this seems very interesting. And what would be the itinerary on the
third day?

 Travel Agent: We will go to Umbul Sidomukti. Located on the foot of Mount Ungaran,
the Umbul Sidomukti was specially built to appreciate the picturesque contours of the
landscape in Semarang Atas. The cost of this package is IDR 700.000/night sir, but we
are offering a festive discount. So, we are offering a special price of IDR 670.000/night.
This also includes a complimentary breakfast.
 Customer: This sounds great! Is there any validity for this package? I intend to travel to
Semarang next month.

 Travel Agent: This package is valid until the end of this month, but if you make an
advance payment, you can avail of the same prices the next month as well.

 Customer: Okay what would be the advance amount?

 Travel Agent: You can pay 15% of the package now and then pay the rest by next
month. If you pay now, we shall block your dates.

 Customer: Great, how shall I book the package? And what are the formalities to be
done?

 Travel Agent: I would need a copy of your identity proof. You can send me a photo of
your Driving licence or ID card. Also, feel free to reach out to me in case you want to
clarify or get in touch with us.

 Customer: Thank you, I will. Have a good day.

 Travel Agent: Okay sir, you have a good day too!

C. LISTENING

Scan the QR code and listen to the conversation between the tourist and tour guide to answer
the question!

1. Please explain what is CP ?

2. What’s so special about CP ?

3. What kind of environment does inner circle CP Offer ?

D. WRITING
Write a least one paragraph about what you know about the topic of employment in tourism
below:

 Travel Agent
 Tour Guide

 Tourism Manager

 Transport Officer

Noun Phrase

A noun phrase is a group of two or more words headed by a noun

that includes modifiers (e.g., 'the,' 'a,' 'of them,' 'with her').

A noun phrase can consist of :

Noun and noun ( Travel Agent )

Adjective and noun ( A Successful Career )

E. GRAMMAR CORNER

Simple future tense sentences are also commonly used to express predictions or to show

ability or intention.

Type of Sentence Shape Formula of Future Tense Example

Positive Verbal S + will/shall + V-1 + O He will play his
favorite game.

S + am/is/are + going to + Adam is going to

V-1 + O sleep at hotel
tonight.

Nominal S + will/shall + be + C? She will be at

theater tonight.

S + is/am/are + going to He is going to be a

be + Complement manager

Negatif Verbal S + will/shall + not + V-1 He will not play his

+O favorite game.

S + am/is/are + not + Adam is not going

going to + V-1 + O to sleep at hotel
tonight.

Nominal S + will/shall + not + be + She will not be at

Complement theater tonight.

S + am/is/are + not + He is not going to

going to + be + V-1 + O be a manager

Introgative Verbal Will/shall + S + V-1 + O? Will he play his

favorite game?

Am/is/are + S + going to Is Adam going to

+ V-1 + O?. sleep at hotel
tonight?.

Nominal Will/shall + S + be + C? Will she be at

theater tonight?
Is he going to be a
is/am/are + S + going to +
manager?
be + C?
Answer Key :

A. Reading Skill
1. Travel Agent, tour guide, tourism manager, transport officer, and etc.
2. Professionals in the travel and tourism sector are focused on delivering great
services to customers who are away from home on vacation or on business.
3. Some of the characteristics and abilities that applicants need to possess in order
to create a successful career in the travel and tourism industry are as follows:
confidence, excellent communication skills, strong interpersonal skills, pleasant
and well-groomed personality, diligence, flexibility, commitment, enthusiasm,
good administration and management skills, patience, good research and
planning skills, problem-solving skills, organisation skills, time management
skills, strong networking skills, teamwork, hardworking and leadership skills.

B. Speaking Skill

In this part, students’ are required to talk with their partner to practice in speaking
skill.

C. Listening Skill

1. CP is Connaught place. This place is the heart of of Delhi.

2. CP is the best place to hang out. A place where you can get almost everything under
the sun. It’s not only a commercial hub but a transportation hub as well.

3. It offer an absolutely electric ambiance. There is also a cental park where you can sit
for hours and let your hair down. And you can also train your camera on our national
flag which is right in the middle of that park to get breathtaking a picture.

D. Writing Skill

In this part, students’ are required to write two paragraph based on topic.
 CHAPTER III

THE BUSSINESS OF TOURISM

Name : Raina Amira Salsabilla

Npm : 1911040449

Class : 5A
A. LISTENING
 Listen carefully to the dialogue of this conversation about Booking a Flight, and
answer the following question carefully and correctly. Scan the barcode below to get
the audio.

Question

Please answer the question properly!

1. Where does the woman want to fly to?

2. On what date is she planning to travel?
3. In which class does she want to go fly?
4. What time does her flight leave?
SALLY 5. How
: Excuse
muchme,
willare
theyou Paul
flight Simpson?
cost?
PAUL 6. How many
: Yes, bags
I am. Youcan shebe
must take ontoHughes.
Sally the plane
Howwith
doher?
you do?
7. What short of seat would she prefer?
SALLY : How do you do?
8. What is the latest time she can check in?
PAUL : I'm pleased to finally meet you after all this time. It's very kind of you to meet me
at the airport.
B. SPEAKING
SALLYPractice: Don't mention it. It's
this conversation theyour
with leastpartners
we couldindo. Let of
front meyour
introduce
class. you to my assistant,
James Hill.

PAUL : Pleased to meet you James.

JAMES : Pleased to meet you too. Did you have a good flight?

PAUL : Well, there was a two-hour delay before taking off, and we had a bit of turbulence
over the Atlantic, but apart from that it was fine. I hope you haven't been waiting
long.

SALLY : No, we got your text message about the delay. Thanks for letting us know¹2, by
the way

PAUL : No problem

SALLY : Our car is parked outside. We'll take you to your hotel. It's about a 30-minute
drive from here.

PAUL : Thank you. I'm looking forward to seeing the city

JAMES : Do you need any help with your luggagels?

PAUL : No, I've just got this small suitcase, but thanks anyway,

SALLY : OK, shall we go ?

JAMES : Is this your first visit to London?

PAUL : No, I've been here before, but it was a long time ago. I expect a lot has changed.

JAMES : Yes, there are new buildings going up everywhere.

Task!

Make a meeting and Greeting conversation, and practice with your classmate
in front of the class! Use the previous conversation as the guidance.
 C. WRITING
Write a paragraph according to your experience about check-in hotel when you go
to some places. Use both picture as the guidance. Tell your friends about how to check in.
Write below!

Picture 1 picture 2

D. READING
Read the passage below and answer the question.

TOURIST INFORMATION CENTRE ASSISTANTS

Tourist information centre assistants help visitors by advising them on what to do and
see, where to stay and eat, and the best ways to travel around the area. They use their local
knowledge along with printed reference sources such as timetables, leaflets and brochures,
reference books and the internet. An important part of tourist information assistants' work is
booking accommodation for visitors. This involves finding out the sort of hotel or guest
house and the budget visitors have in mind. They can then make suggestions, check that a
room is free, and take a deposit. They then give visitors directions to the accommodation.

Assistants usually work as part of a team. Much of their work involves face-to-face
and telephone contact with visitors. They use computers, mainly for researching information
and for answering queries by email. Tourist information centre opening hours vary. Some
centres are open all year round, including weekends and bank holidays. Others have shorter
opening hours and may only open during the summer. Full-time tourist information centre
assistants usually work around 37 hours a week. Many assistants work part time. Assistants
usually work shifts and may be on a rota for weekends and bank holidays. Casual, job share
and seasonal work are possible.

Say whether the following statements are TRUE or FALSE according to the text.

1. Tourist information centre assistants accompany visitors around the area.

2. Hotels and guest houses are types of accommodation.

3. Assistants usually work alone.

4. Some tourist information centres are closed for most of the year.

5. A lot of tourist information assistants work fewer than 37 hour: a week.

WORD LIST

 Luggage/baggage : bagasi
 Suitcase : koper
 Take off : lepas landas
 Turbulence : pergolakan
 Delay : menunda
 Aisle seat : kursi lorong
 Cost : biaya
 Hand luggage : tas tangan

E. GRAMMAR CORNER
There are several tenses in this chapter. The first tense is :
1. Future continuous tenses
Types of sentence:
 Affirmative
 S + shall/will + have + been+ verb.ing (verbal)
Example : - I will be studying grammar speaking at 08.00 am in
ELFAST
Or
S + will/shall + be + being + o + adj/noun/adv (nominal)
Example : - I will be being a professional english teacher.

 Negative
S + will/shall + not + be + v.ing + o (verbal)
Example : I will not be studying grammar speaking at 08.00 am in ELFAST
Or
S +will/shall + not + be + being + o + adj/noun/adv (nominal)
Example : I will not be being a professional English teacher.

 Interrogative
Will/shall + s + be + v.ing + o ?
Example : - will you be studying grammar speaking at 08.00 am in ELFAST?
Or
Will/shall + s + be + being + o + adj/noun/adv
Example : will you be being a professional english teacher?

2. Past perfect continuous tenses

Type of sentence :
 Affirmative
S + had + been + o (verbal)
Example : she had been sleepy
Or
S + had + been + v.ing + o (nominal)
Example : radi had been sleeping when I came.
 Negative
S + had + not +been + o (verbal)
Example : she had not been sleppy
Or
 S + had + not + been + v.ong + o (nominal)
Example : rady had not been sleeping when I came.
 Interrogative
Had + s + been + o? (verbal)
Example : had she been sleepy?
Or
Had + s +been + v.ing + o? (nominal)
Example : had rudi been sleeping when I came?
Answer key

1. Listening
1. New York
2. May 10th
3. Economy
4. 9.50
5. 250 euro
6. Two
7. An aisle seat
8. Half an hour before departure

2. Reading
1. FALSE - They give visitors information and advice.
2. TRUE -The word 'accommodation' is used to refer to buildings or rooms where
people live or stay. This includes hotels, hostels, guest houses, B&Bs, etc.
3. FALSE-Assistants usually work as part of a team.
4. TRUE - The text says "others... may only open during the summer", which
suggests they are closed during the other seasons.
5. TRUE - 37 hours would be a full-time job, but the text says that "many work part-
time".
 CHAPTER IV

TOURISM AND CULTURE

Name : Jeni Santika

Class : 5A

Npm :1911040373
A. LISTENING
Listen to the conversation and answer the question !

https://youtu. be/RSzyXlpZGTQ

1. Where are john flying from?

2. Where will john stay?
3. How long john will stay here?

B. SPEAKING
Practice this dialog in pairs
Speaker 1 : So where are the top tourist destinations? A recent study by the
United Nations Tourism Organisation has thrown up some interesting
statistics. Figures suggest that France receives more tourists than any
other country, whilst the most visited individual city is the capital of
Thailand, Bangkok.
Speaker 2 : Last year, more than 83 million people visited France, and they came
from countries all over the globe – distance doesn't stop people. The
lure of famous ski resorts, and beautiful seaside towns on the
Mediterranean coast have ensured that France has had the top spot on
the list of countries visited by tourists since the UN first began
publishing tourism statistics.
Speaker 1 : Annually, France receives 16 million more visitors than the United
States in second place, with China, Spain and Italy completing the top
five most visited countries. It is interesting to know that the figure of
83 million tourists who visited France last year is higher than the actual
population of the country which stands at 66 million.
Speaker 2 : But despite being the top holiday destination, France has a problem
persuading tourists to part with their cash. Tourism contributes seven
per cent towards the country's economy, but the average amount each
visitor spends is far less than what they spend in other countries.
Speaker 1 : Visitors spend on average 14,000 HKD in America, 10,000 HKD in
Germany and 9,700 HKD in Great Britain per trip. Visitors to Macau
spend a staggering 25, 000 HKD each. Now there is food for thought -
and massive profits for someone!
Speaker 2 : More than eighty per cent of visitors to France come from
neighbouring countries in Europe and this may explain the relatively
low amount of spending. A lot of tourists in France choose to camp in
 the country's excellent and cheap campsites and buy food from
supermarkets rather than spending on hotel rooms and restaurant
meals.
Speaker 1 : In contrast, forty-five per cent of visitors to America are long-haul
travellers.This demographic contributes seventy-eight per cent of the
total tourist income in the US.
Speaker 2 : When it comes to the most-visited city in the world, Bangkok attracts
almost sixteen million visitors a year, narrowly ahead of London. A
few years ago it was the other way around with London in the number
one spot, but Bangkok's visitor numbers have been recently rising
largely thanks to the growing number of mainland tourists with the
money to travel.
Speaker 1 : No one can predict where the next travel hotspot will be, but it will
have to be somewhere very special to beat France and Bangkok. But
one enterprising travel company based in Europe is already taking
bookings for holidays on the moon. Are France and Bangkok's days up
at the top numbered? Only time will tell.

After practice the conversation above, please make short conversation with
your pair based on the same situation!

C. READING
Read the following text to answer questions number 1 to 3.
Yogyakarta is one of the foremost cultural centers of Java, the seat of the
mighty Javanese empire of Mataram from which present day Yogyakarta has the best
inherited of traditions. The city itself has a special charm, which seldom fails to
captivate the visitor. Gamelan, classical and contemporary Javanese dances, leather
puppet, theater and other expressions of traditional art will keep the visitor
spellbound. Local craftsmen excel in arts such batiks, silver and leather works. Next
to the traditional, contemporary art has found fertile soil in Yogya's culture oriented
society.
Yogyakarta is often called the main gateway to the Central Java as where it is
geographically located. It stretches from Mount Merapi to the Indian Ocean. There is
daily air service to Yogya from Jakarta, Surabaya and Bali as well as regular train
 service and easy accessibility by road. Yogyakarta is commonly considered as the
modern cultural of Central Java. It is a very lively city and a shopper's delight. The
main road, Malioboro Street, is always crowded and famous for its night street food-
culture and street vendors. Many tourist shops and cheap hotels are concentrated
along this street or in the adjoining tourist area such Sosrowijayan Street.
The key attraction of Yogyakarta is 'Kraton' (the Sultan's Palace), the centre of
Yogya's traditional life and despite the advance of modernity; it still emanates the
spirit of refinement, which has been the hallmark of Yogya's art for centuries. This
vast complex of decaying buildings was built in the 18th century, and is actually a
walled city within the city with luxurious pavilions and in which the current Sultan
still resides. Yogyakarta is also the only major city, which still has traditional 'Becak'
(rickshaw-style) transport.
1. What is the purpose of the text?
2. We know from the second paragraph that ....
3. " ... spirit of refinement, which has been the hallmark of Yogya's art for centuries.
(Pargraph 3) The underlined word is closest in meaning ....

D. WRITING
How to develop your essay using an outline?
An outline is an arrangement of plans based on important points to be used as a guide
and reference when writing a paragraph or essay. Usually consists of topic, topic
sentence, supporting sentences, and conclusion.
Topic : the general theme or general idea of your writing
Topic sentence : a sentence that contain the topic and develop the main idea, it should
be clear, effective and in statement form.
Supporting sentence : sentences that support the topic sentence or main idea to be
more details, more specific. Usually this is consisting three or more sentences.
Conclusion : restatement of the general idea to end the writing.

Task!
Write a paragraph with the topic of International Tourist Destination using the
outline.
E. VOCABULARY
Read the sentences below and complete each of them with the correct word from the
list.
Neighborhood - beautiful - trail - gulf – view
1. Yucca Island does not have any __________to hike.
2. Colorado ______________is a small and interesting place.
3. The Pacic _________is a tourist attraction.
4. Cerro Mar has a fantastic ________of the gulf.
5. Guanacaste has a __________weather all year round
 Answer Key

LISTENING

 From Jakarta, Indonesia

 A reservation at larissa hotel
 Staying for 6 days

READING

 To persuade the readers to go to Yogyakarta

 There are many convenient stores in the streets of Yogyakarta
 Improvement

VOCABULARY

 Beautiful
 Gulf
 View
 Neighborhood
 Trail
 CHAPTER V
TOUR OPERATING AND TRAVEL RETAILING

Name : Ade Nursifah

NPM : 1911040245

Class : 5A
LEAD IN

This chapter examines the way in which tourism products and services are
sold to the consumer. The role of the tour operator and the travel agent are
evaluated in terms of their respective roles in the supply chain.
 A. READING

Read these following paragraph and

answer the question down below
correctly!

The Tour Operator

approach is to identify what a tour

operator does as a means of establishing
its characteristics and form. In simple
Defining the tour operator is a far terms a tour operator will organize,
from easy process because its role, package together different elements of the
activities and form have changed tourism experience and offer them for sale
dramatically from the early days when to the public either through the medium of
Thomas Cook first organized a package a brochure, leaflet or advertisement, or
trip by rail in the 1840s. One useful using ICT.

If a tour operator is to offer a package, also known as an inclusive tour, it will

normally have to include at least two elements that are offered for sale at the inclusive sale
price, and will involve a stay of more than 24 hours in overnight accommodation. These
elements normally include transport, accommodation and other tourist services. The type and
range of packages sold by the tourism industry can normally be divided into two types: those
using the traditional charter flight and those using scheduled flights, where it is uneconomic
for the tour operator to purchase charter flights.

In the other side there is travel retailer, travel retailer means a business entity that
makes, arranges, or offers travel services and may offer and disseminate travel insurance as a
service to its customers on behalf of and under the direction of a limited lines travel insurance
producer. The ability of tourism suppliers to use ICT to communicate directly with
consumers in their homes. The travel agent usualy distributing tourism products is intended to
entice customers to purchase an offering, linking the supply with demand. In technical terms,
the distribution is a system that links various tourism organizations (e.g. operators and
agents) together with the objective of describing, explaining and confirming the travel
arrangements to the consumer. Travel agents will have to evaluate constantly how to protect
commission levels and how to reach a highly fragmented travel market, as ICT establishes
more niches.

The pressure on independent travel agents in a highly competitive environment is set

to continue, but new promotional tools and modes of distribution will see agents use
marketing and advertising to maintain a presence. For example, rebranding holidays under
agency names, such as Thomas Cook’s initiative, or offering no deposit bookings; offering
clients home-based sales visits; and using technology to retain face-to-face contact whilst
improving ease of sales will certainly be a trend for the future. However, technology has
certainly redefined the role of the agent and the tour operator with even the more traditional
tour operator role in question, as dynamic packaging and low-cost airline and accommodation
sales challenge the traditional notion of a package holiday. Whilst there is evidence during
tough economic times that dynamic packaging may leave travellers vulnerable to the collapse
of operators, the growing importance of technology has provided the potential tourist with
many more travel opportunities.

Answer the question based on the paragraph above:

1. What is the definition from tour operator?

2. How do tour operator organize, package together different elements of the tourism
experience and offer them for sale to the public?
3. What are type and range of packages sold by the tourism industry?
4. What is term of travel retail means?
5. Who is taking the role of the agent and the tour operation?
6. What are the role of being a travel agent?
7. If a tour operator is to offer a package it is also known as?
B. WRITING

Translate these paragraph from English into Bahasa (you can doing it with your
partner)!

“…..Technology has certainly redefined the role of the agent and the tour operator with even
the more traditional tour operator role in question, as dynamic packaging and low-cost airline
and accommodation sales challenge the traditional notion of a package holiday. Whilst there
is evidence during tough economic times that dynamic packaging may leave travellers
vulnerable to the collapse of operators, the growing importance of technology has provided
the potential tourist with many more travel opportunities.”

After translate the paragraph above, discuss with your group about the topic, topic
sentence, supporting sentences, and then continue the paragraph based on your
comprehension and your point of view and also give the conclusion in the end.

C. SPEAKING

Following is a sample conversation between a travel agent and a customer. Please note,
this customer is a lead, which means they have already shown an interest in the services
offered by the travel company. Doing these conversation in pairs and practice it in front
of your class!

Travel Agent : Good morning, sir. I am Gupta and I am calling from Vistara Tours
and Travels. You have shown interest in our Sikkim tour package.

Customer : Yes, I would like to know more about this package.

Travel Agent : Sir, we have 3 tour packages, and our most popular one is the
Gangtok Tour. This is a 3 day, 2 night stay, with pick up and drop to
the airport.

Travel Agent : Day 1 includes a 4 hour journey from on day 2, the places that we
cover include the Bakthang Waterfall, Tashi Viewpoint, Ganesh Tok,
Enchey Monastery, Do Drulchorten Stupa, and the Banjhakri falls.
This will be a part of your full day-local sightseeing.

Customer : Okay, this seems very interesting. And what would be the itinerary on
day three?

Travel Agent : Sir, day 3 of the tour involves an excursion to Tsomgo Lake and also
the famous Baba Mandir. Tsomgo Lake is located 12,000 feet above
sea level, which means the view is breathtaking. Our next stop is the
Baba Harbhajan Mandir, a shrine that is dedicated to the Indian soldier
Captain Harbhajan Singh.

Travel Agent : The cost of this package is INR 12,000/- sir, but we are offering a
festive discount. So, we are offering a special price of INR 9,000/-.
This also includes a complimentary breakfast.

Customer : This sounds great! Is there any validity for this package? I intend to
travel to Sikkim next month.

Travel Agent : Sir this package is valid until the end of this month, but if you make
an advance payment, you can avail of the same prices the next month
as well.

Customer : Okay what would be the advance amount?

Travel Agent : Sir, you can pay 15% of the package now and then pay the rest by
next month. If you pay now, we shall block your dates.

Customer : Great, how shall I book the package? And what are the formalities to
be done?

Travel Agent : Sir, I would need a copy of your identity proof. You can send me a
photo of your Driving licence or PAN card. And as for the payment,
 you can login to our website and pay there. We accept all major credit
cards and debit cards.

Customer : Sound fine. But I will need to visit your office. Can you send me your
address?

Travel Agent : Definitely sir, I will message you the location and address on your
mobile.

Customer : Okay.

Travel Agent : Thank you, sir.

Travel Agent : And feel free to reach out to me in case you want to clarify or get in
touch with us.

Customer : Thank you, I will. Have a good day.

Travel Agent : Okay sir, you have a good day too!

D. LISTENING

Scan the QR code and listen to it, after you have listened to the audio answer the
question down below!

Based on the audio that you have listened, there are some step of how to start a tour operator
businesess! Write it down below the main point and explain it based on your understanding!
E. VOCABULARY

Here’s some vocabulary related to this chapter discussion:

Vocabulary Meaning

Airport A complex of runways and buildings for the take-off, landing, and
maintenance of civil aircraft, with facilities for passengers.

Check-in The action of registering one’s presence, typically as a passenger at an

airport.

Fly Travel through the air; be airborne

Land To land somewhere

Landing An instance of coming or bringing something to land, either from the air
or from water.

Plane A flat surface on which a straight line joining any two points on it would
wholly lie.

Take-off An instance of becoming airborne.

Camp A place with temporary accommodation of huts, tents, or other

structures, typically used by soldiers, refugees, or traveling people.

Destination The place designated as the end, as of a race or journey

Go Camping Go and perform the activity known as camping

Go Sightseeing Sightseeing is the activity of traveling around a city or region to see the
interesting places that tourists usually visit

Hostel An establishment which provides inexpensive food and lodging for a

specific group of people, such as students, workers, or travelers.

Excursion A short journey or trip, especially one taken as a leisure activity.

Hotel An establishment providing accommodation, meals, and other services

for travelers and tourists.

Luggage Suitcases or other bags in which to pack personal belongings for

traveling.

Motel A roadside hotel designed primarily for motorists

Packaging Materials used to wrap or protect goods.

Passenger A traveler on a public or private conveyance other than the driver, pilot,
or crew.

Route A way or course is taken in getting from a starting point to a destination.

Suitcase A case with a handle and a hinged lid, used for carrying clothes and other
personal possessions.

Tour A route all the way around a particular place or area

Travel Change Location

Roam Move about aimlessly or without any destination

Move Change location

Journey The act of traveling from one place to another

Voyage A journey to some distant place

Trek Any long and difficult trip

Map A diagrammatic representation of the earth’s surface

Guide Someone employed to conduct others

Globetrotter Someone who travels widely and often.

F. GRAMMAR

Here you will learn a simple grammar that hopefully help you.

Simple Presesnt Tense

POSITIVE NEGATIVE INTEROGATIVE

S + Verb 1 + s/es + O/C S + don’t/doesn’t + Verb 1 Do/does + S + Verb 1 + O/C

(Verbal) + O/C (Verbal) + ? (Verbal)

I.g. i.g. i.g.

She goes to Florida this I don’t get a hotel to stay. Does she arrive at the airport
morning. yet?

S + is, am, are + O/C S + is, am, are + not + O/C Is, am, are + S + O/C + ?
(Nominal) (Nominal) (Nominal)
i.g. i.g. i.g.

I am a young traveller. He is not a good tourist. Is she still in Roma?

Answer Key Chapter 5

A. Reading
1. What is the definition from tour operator?
 In simple terms a tour operator can be define as someone who’s going to organize,
package together different elements of the tourism experience and offer them for sale
to the public either through the medium of a brochure, leaflet or advertisement, or
using ICT
2. How do tour operator organize, package together different elements of the tourism
experience and offer them for sale to the public?
  The tour operator will organize, package together different elements of the tourism
experience and offer them for sale to the public either through the medium of a
brochure, leaflet or advertisement, or using ICT
3. What are type and range of packages sold by the tourism industry?
 The type and range of packages sold by the tourism industry can normally be divided
into two types: those using the traditional charter flight and those using scheduled
flights, where it is uneconomic for the tour operator to purchase charter flights.
4. What is term of travel retail means?
 Travel retailer means a business entity that makes, arranges, or offers travel services
and may offer and disseminate travel insurance as a service to its customers on behalf
of and under the direction of a limited lines travel insurance producer.
5. Who is taking the role of the agent and the tour operation?
 Technology has certainly redefined the role of the agent and the tour operator with
even the more traditional tour operator role in question, as dynamic packaging and
low-cost airline and accommodation sales challenge the traditional notion of a
package holiday.
6. What are the role of being a travel agent?
 The role of being a travel agent distributing tourism products is intended to entice
customers to purchase an offering, linking the supply with demand. In technical
terms, the distribution is a system that links various tourism organizations (e.g.
operators and agents) together with the objective of describing, explaining and
confirming the travel arrangements to the consumer.
7. If a tour operator is to offer a package, it is also known as?
 If a tour operator is to offer a package, also known as an inclusive tour.
B. Writing

“…..Technology has certainly redefined the role of the agent and the tour operator with even
the more traditional tour operator role in question, as dynamic packaging and low-cost airline
and accommodation sales challenge the traditional notion of a package holiday. Whilst there
is evidence during tough economic times that dynamic packaging may leave travellers
vulnerable to the collapse of operators, the growing importance of technology has provided
the potential tourist with many more travel opportunities.”

In Bahasa:
Teknologi kini sudah dipastikan dapat mendefinisikan kembali peran agen dan operator
dalam tur perihal peran operator tur yang masih menggunakan cara yang tradisional justru
kini dipertanyakan, karena dengan adanya teknologi terkini pengemasan bisa lebih dinamis
dan penjualan maskapai dan akomodasi berbiaya rendah, hal tersebut menantang gagasan
tradisional tentang paket liburan. Meskipun ada bukti selama masa ekonomi yang sulit bahwa
pengemasan dinamis dapat membuat wisatawan rentan terhadap runtuhnya operator, semakin
pentingnya teknologi telah memberikan lebih banyak peluang perjalanan kepada calon
wisatawan.

C. SPEAKING

Pairing conversation.

D. LISTENING

There are some step of how to start a tour operating business:

1) Pick something you love

The first step to starting your own tour company is to know what you’re passionate about.
This may sound corny but building a business takes a lot of energy. On top of that tours
are very repetitive. If you aren’t passionate, you’re going to get sick of telling the same
stories three times a day. And your guest will notice. There’s nothing worse than listening
to a guide that sounds bored. Take some time to figure out what’s going to excite you to
wake up and share with others every morning.
For example, if you have a passion for hiking, you might consider starting an outdoor
adventure company if you love outdoor activities.
2) Design your tour
Decide where you are going to start your adventure. Make sure you check and front your
decision and make it checkfront of your journey.
3) Name your tour
This could be the easiest and the hardest part, it depend on you. Just make sure the name
is easy to pronounce and unique. Having a unique name will make people easy to find
you.
4) Business plan
This part include company description, market analysis, partnership opportunities,
marketing plan, financial forecast.
 CHAPTER VI

ACCOMODATION

Name : Hanifah

Npm : 1911040346

Class : 5A
A. READING

Types of Accomodation

1. Hotel

A hotel is an establishment providing paid accommodation. Hotels used to

offer basic accommodation in the past, but nowadays they mostly provide rooms with
modern facilities, en-suit bathrooms, air-conditioning, a telephone, a TV set, an
internet connection; a mini-bar including a small refrigerator with drinks and snacks;
often there is a facility for making hot drinks in the room (an electric kettle, cups,
spoons, instant coffee and tea bags, sugar, milk). Hotels usually have at least one
restaurant and a swimming pool and they provide childcare and conference services.
The general five star classification system for hotels determines the following
objective criteria, satisfactory cleaning and maintenance being a basic requirement for
all five categories:
a. One star hotels (tourist hotels-low budget hotels)
b. Two star hotels (standard hotels-budget hotels)
c. Three star hotels (middle class hotels-comfort hotels)
d. Four star hotels (first class hotels)
e. Five star hotels (luxury hotels)
2. Motel
 Motels differ from hotels in their location: they are mostly situated along
highways. Usually they are in a shape of connected rooms with their doors facing the
parking lot. Sometimes they are a series of small cabins with a common parking. They
have small reception rooms and not much attention is paid to the interior of the
buildings. Some motels also have restaurants and dining rooms or even swimming
pools.
3. Youth Hostel

This is a kind of cheap accommodation for travellers. Guests can rent a bed or
a bunk bed in a dormitory and share a bathroom, a lounge and possibly a kitchen.
Private rooms are often available. Besides being cheaper, hotels are also less formal
than hotels. There is a lot of opportunity to socialize. But they offer less privacy than
hotels, there might be disturbances caused by individual guests. Regardless of their
name the hotels are no more intended for young travellers only. Hotels mostly provide
breakfast, some also offer other meals. Many have shops where guests can buy food.

4. Campsite

A campsite is a place used for overnight stay outdoors. The campsite can be:
a. An incidentally chosen place (where backpackers or hikers decide to stop and
stay overnight), or
b. An area equipped for camping, with various facilities; it is usually called a
campground. They may have a few or many facilities, including:
- Fireplaces to build campfires
- Pit toilets/flush toilets
- Bathrooms with showers and sinks
 - Road access for vehicles
- Piped potable water
- Picnic tables
- Utility hook-ups (gas. Water, electricity, sewer)
- A small convenience store
- Wood for cooking and campfires
- Gravel or concrete parking pads
- Garbage cans
5. Inn

An inn is an establishment which offers travellers food, drink and lodging.

Inns were first establishment in the Roman times when a lot of roads were built. At
the time inns were also community gathering places. Nowadays, they have lost their
leading role in tourism, as there are numerous hotels, restaurants and pubs. Many
hotels or bars use the word “inn” in their names (Holiday Inn). The difference among
inns, pubs and taverns is becoming less noticeable. In Europe inns still provide
lodgings, whereas the rest of the facilities stated above do not.
6. Guest House

A guest house is a private house converted into a lodging facility for tourists.
Bed and breakfast are usually offered at guest houses, the owner and his family often
live in another building in the vicinity.

After read the texts about types of accommodation, please answer some
following questions:

1. What are the basic types of accommodation?

2. What does a hotel usually provide for the guests?
3. How is the quality of the hotel marked?
4. Describe the main characteristics of a three star hotel!
5. Describe the main characteristics of a five star hotel!
6. What kind of hotels do you know according for their business purpose?
7. How does a motel differ from a hotel?
8. What is available for the tourists at youth hotels?
9. What is an inn?
10. How are guests houses usually organized?

B. SPEAKING
Please answer some questions below based on your own insight orally in front of
your class.

1. What’s the most expensive and the cheapest place to stay in your city or
country?
2. Where did you go last vacation? Where did you stay? Describe it.
3. What places does a hotel usually have? List them.
4. What is the most important thing about accommodation when traveling?
5. Who do you usually go on vacation with?
C. WRITING
6. When you are going to travel, what kinds of hotel do you usually to stay?

Please complete the following sentences to describe a house or apartment

you would like to live in based on the box below.
 Larder Spacious bungalow Poky Patio

Overlooks An extension Lawn House Apartment

You should say:

 Where it would be
 What it would look like
 Who would live there with you

And explain why you would like to live in this place.

My dream is to live in a/an ____________ next to the ocean. I’d like a ____________
of the coast and the sea. The _____________ would be _____________ in style. I hate
__________ spaces. A really ___________ would be a swimming pool on the roof with a
reinforced glass floor. This would allow light to shimmer through to the room below. The
bedroom would be at the top of the building and offer wide ___________ of the surrounding
area. I would construct the building from wood, glass and _____________.it will have bare
walls and surfaces except for the refractions and shadows from the roof and windows. The
dining table and bed would be fashioned from concrete. I’m an introvert and so would live
three along.it would be __________ from the hustle and bustle of the outside world.

D. LISTENING
Scan the QR and listen to the conversation on hotel reservation about How to
book hotel room to answer some following question.
1. When the client planning to visit the hotel?
2. How many days the client want to stay?
3. How about the price of a deluxe room and an executive room? How is the
cheapest?
4. What room that client would prefer?

E. GRAMMAR
Present perfect tense are used to express an event that has passed but the impact of
the event is still there today.
 Types of
Formula of Present Perfect Tense Example
sentences

Positive (+) Verbal S + (has/have) + V-3/past Hany has surprised birthday

participle from her brother in hotel

Nominal S + (has/have) + been + non- Renata has been a chef in that

verb hotel since 2019

Negative Verbal S + (has/have) + not + V-3/past Cindy has not resigned from
(-) participle that restaurant

Nominal S + (has/have) + not + been + They have not been much

non-verb time in Jakarta

Introgative Verbal Has/have + S + V-3/past Has Rita travelled to

(?) participle Yogyakarta yesterday?

Nominal Has/have + S + been + non- Have we been in Solo for 2

verb months?

F. VOCABULARY: Accommodation

Match the expression on the left with their meaning on the right.
 Budget accommodation
 Superior rooms
 In the heart of the city
 On the foreshore
 Reservation
 En-suite
 Serviced
 Internet booking
 Near the sea
 A booking
 Bedroom includes a bathroom
 In the centre of the city
 On-line reservation
  Good quality accommodation
 Cheap rooms
 Rooms are cleaned regularly

ANSWER KEY

A. READING SKILL
1. The basic types of accommodation is rooms with modern facilities, en-suite
bathrooms, air-conditioning, a telephone, a TV set, an Internet connection; a mini-bar
including a small refrigerator with drinks and snacks; often there is a facility for
making hot drinks in the room (an electric kettle, cups, spoons, instant coffee and tea
bags, sugar, milk).
2. Hotel usually have at least one restaurant and swimming pool and they provide
childcare and conference service.
3. The quality of the hotel and its services is usually marked by stars according to the
five stars classification.
4. They are usually offer room service and some business services.
5. The accommodation of five star hotel for single room 18 m2, and double room 26 m2.
6. Five star hotel
7. Motels differ from hotels in their location: they are mostly situated along highways.
Usually they are in a shape of connected rooms with their doors facing the parking lot.
8. Private rooms
9. Fireplaces to build campfires, Pit toilets/flush toilets, Bathrooms with showers and
sinks, Road access for vehicles, Piped potable water, Picnic tables, Utility hook-ups
(gas. Water, electricity, sewer), A small convenience store, Wood for cooking and
campfires, Gravel or concrete parking pads, Garbage cans
10. An inn is an establishment which offers travellers food, drink and lodging. Inns were
first establishment in the Roman times when a lot of roads were built.
11. Bed and breakfast are usually offered at guest houses, the owner and his family often
live in another building in the vicinity.

B. SPEAKING SKILL
According to each students answer
C. WRITING SKILL
1. Overlooks
2. Patio
3. Apartment
4. Spacious bungalow
5. Poky
6. lawn
7. Larder
8. An extension
9. Overlooks
10. Patio
 CHAPTER VII

TRANSPORTATION OF TOURISM

Name : Rahayu Fajar Kinasih

Npm : 1911040175

Class : 5A
A. LISTENING

a. You can scan QR code below and listen to the audio, than do the complete
questions below!

Transportation (1)_______ a lot in the past 100 years. When you think about
(2)_______ of our life, transportation is (3) _______ as it was years ago. OK, cars,
trains and airplanes are faster, but they’re not so different than they were 50 years
ago. Take airplanes, for example. I think air (4)______. Fifty years ago, people
flew and were given great service. Today, you are (5) _______. And look at cars.
The cars from fifty years ago look nicer than today’s ones. They still had four
 wheels, (6)_______ a steering wheel. I think transportation will really only
(7)_______ more personal. I’m waiting for (8)________ mini-copter.

B. SPEAKING

Conversation !
a. Read and practice the following dialogs.
Dialog 1
Erwin : How many places have you traveled to?
Remon : I’ve visited all the provinces throughout my country.
Erwin : Who do you usually go with?
Remon : I often go with my family, sometimes with my best friends.
Erwin : What’s your favorite tourist attraction?
Remon : That would be Venice city in Italy. I love riding the gondola along
the canals while watching Italian people live their daily lives.
Erwin : Have you ever been abroad?
Remon : Yes, I have. I came to Italy last year for a business trip.
Erwin : What language do you use when traveling?
Remon : English, but sometimes I have to use body language since not all
people are good at English.
Erwin : What do you usually do during your trip?
Remon : I often go sightseeing, take pictures, mingle with the local people and
sample the local cuisine.
Erwin : What do you do to prepare for your trip?
 Remon : Before the trip, I search for information about the location, weather,
famous tourist attractions, transportation, local cuisine and prices on
the internet.
Erwin : What do you usually bring when you travel?
Remon : I usually pack my suitcase with some necessary items such as clothes,
medicine, food, a map, and a camera.
Erwin : Do you prefer traveling by car, train or plane?
Remon : I prefer planes although it can be a little expensive. Planes are much
faster than any other mode of transport.
Erwin : Do you prefer traveling alone or joining a guided tour?
Remon : I love backpacking with my friends who share the same interests as
me.

b. Answer the question besed on the dialogue above !

1. What are Erwin and Remon talking about ?

2. Who do Ramon usually go with ?
3. What language do Ramon use when traveling?
4. What do you usually do during your trip?
5. What are the most interesting tourist attractions ?

C. READING

a. Read the text below.

The London Underground.

 The London Underground, or the Tube as it is often called, is the oldest
underground train network in the world. Opened in 1863 there are a total of eleven
lines, 270 stations and over 400 km of track, making it the third-longest subway
system in the world. The London Underground carries over a billion passengers a
year, or about 3 million every day. The deepest stations are over 60 metres below the
surface, however, 55% of the tracks run above it.
In the 1830s London’s authorities had the idea of linking the centre of London
with the large train stations which were located farther away. In 1863 the first
underground railway, the Metropolitan Line, opened. Wooden carriages were
powered by steam locomotives. The system of tracks gradually expanded. By the end
of the 19th century, most lines used electricity to power the trains. During World War
II many tube stations were air-raid shelters where people sought protection during the
German bombing of the city.
Over the course of history, the size of the tunnels changed, so that today, two
different types of trains travel across the city. Modern escalators bring passengers to
the deep level stations of the tube. The Jubilee Line is the last line to be built. It was
opened in 1979 in honour of Queen Elizabeth’s 25th anniversary as monarch. In the
1990s it was extended eastwards to the Docklands.
The London Underground normally operates daily between 5 a.m. and
midnight. Some lines stay open throughout the night on special occasions, like New
Year’s Eve. London Underground stations can get very crowded during the weekday
rush hours. Even though the system is so large, trains usually run on time. Over the
decades’ underground stations have been modernized. In the past years, many have
been equipped with Wi-Fi access to make journeys as comfortable as possible. The
well-known symbol of the London Underground, a red circle with a blue bar, was
developed at the beginning of the 20th century and has not changed much since then.
Some of London’s Underground stations are buildings which have a special
architectural value. Many original stations have been restored and look similar to the
way they did over a century ago. Although so many people use the underground every
day, the safety record of the system is very good. Most deaths occur as suicides.
The London Underground also faces environmental problems. Because the
water level of the Thames is constantly on the rise, thousands of cubic metres of water
must be pumped out of some of the underground stations every day.
 b. Answer the question besed on the story above !
 What is the text about?
 What year was the train run?
 The description of the old dilondon train?
 When can the train usually run?
 What can you learn about the story?

D. WRITING
Individual work !
Write a two paragraphs essay about transportation the tourism using the simple
present tense or the present continuous!

E. VOCABULARY
Look these words up in dictionary !

Vocabulary Answer Vocabulary Answer

Air Airport

Water Terminal

Land Pier

Train Pilot

Bus Tour guide

Bicycle Station

Transportation Harbor

F. GRAMMAR
a. Simple present tense and present continuous tense

 Simple present tense

I He
You + V1 She + V1 + s / es
We It
They

 Present continuous tense

b. Complete the sentences using the following verbs in simple present tense and
present continuous !
Simple present tense :
Goes times goes departs

a. He always …….. to school by bus.

b. The ship ………. from the mainland tonight at 9 o'clock.
c. He …….. to the gym by public transportation every Sunday morning.
d. We go to school by bicycle five …… a week.

Present continuous :
Coming driving arriving

a. I'm ………. to Bandung right now.

b. The Bus are ………… in one hour.
c. The bus is ………… .
Answer key !
A. Listening
1) Hasn’t really changed
2) Changes in other
3) Pretty much the same
4) Travel has got worse
5) Like sardines in a can
6) Used petrol and had
7) Change when it becomes
8) My own jet pack of
B. Speaking
1) What they talked about was Remon's travels to various places.
2) Ramon often goes with his family, but sometimes with his friends.
3) Use English, but sometimes have to use body language because not
everyone can speak English.
4) Ramon often goes for walks, takes pictures, mingles with local people and
tastes the special food there.
5) Ramon loves riding the gondola all the way around while watching Italians
go about their daily lives.

C. Reading
1) About the London Underground or Tube, it is a train located in London.
2) In 1863 the train was operational.
3) The London Underground is the oldest subway network in the world,
opening in 1863, it has 270 stations and over 400 km of lines, making it
the third longest subway system in the world.
4) Usually these trains operate daily between 5 am and midnight.
5) What can be learned is being able to know the subway and the longest.

D. Vocabulary
Air : Udara Airport : bandara
Water : Air Terminal : terminal
Land : Darat Pier : dermaga
 Train : kereta Pilot : pilot
Bus : bis Tour guide : pemandu wisata
Bicycle : sepeda Station : stasiun
Transportation : transportasi Harbor : pelabuhan
G. Grammar
 Simple present tense
a. Goes
b. Departs
c. Goes
d. Times
 Present continuous tense
a. Driving
b. Arriving
c. Coming
 CHAPTER VIII

VISITORS ATTRACTION & EVENT

Nama : Sheila Ananda Putri

Kelas : 5A

NPM : 1911040485
Learning outcomes

This chapter examines visitor attractions as a key element of both the tourist’s activities and
as a business activity that has specific management requirements. After reading this chapter
you will understand:

• how to define and classify visitor attractions and the relationship with events as attractors of
tourism

• the marketing and management issues associated with visitor attraction development

• the growing importance of events and meetings in the visitor economy and as an attractor of
visitors to destinations

• the importance of managing the visitor experience at attractions and future issues for
tourism managers.

A. READING
Read the text below and find ou the answer for the question in the text!

Going To The Beach

Last week, my family and I went to the beach for spending our holiday. We were my
mother, my father , my elder brother and me. You can guess that in the beach was full of the
visitors, so we decided to went there earlier, it was around 6 a.m. My parents had us to
prepare google, swimming suit and clothes . My mother had planned to have breakfast with
boiled instant noodle which would be cooked in the beach. My father prepared our tent and
car.

We went the beach so earlier, the road was lonely. We got the beach around 7 p.m it
was because it was not far from our city. After arriving the beach, we bought the entering
ticket, each the entering ticket was Rp. 10.000/ person. My father decided to set the tent near
of the tree, my mother set the fire and started to boil the instant noodle. We had to have
breakfast before playing in the beach especially swimming. Finishing the breakfast, we went
from the tent and went to beach.

My father swam fast and well, because my elder brother and I could not swim so we
played the sand in spite of my mother took care of us from the tent. I collect the shell , my
elder brother built the palace from the sand, my mother sometimes went us to make sure that
we were fine. She was still baking the bread so we could not play together.
 mother called us to get the tent to enjoy the juicy orange juice and toast. When I
looked the watch, it showed 9 morning, we enjoyed there . My parent told us to stop the
holiday in the beach because we had to enter the wedding party of our relation at 12. We
arrived at home at 10, and were ready to wear kebaya and batik in the wedding. It was happy
time for the family time, going to the beach be our alternative to wasting the tiring day.

Answer the questions below based on the text.

1. With whom did the writer go to the beach?

2. What did he have to prepare at night before going the beach?

3. What would they choose for having breakfast?

B. SPEAKING

Practice the text below in pairs with your partner!

Shilla : Do you want to go to the beach tonight?

Sapta : Sure, which beach are we going to?
Shilla : I wanted to go to Malibu beach.
Sapta : I like Santa Monica.
 Shilla : The water there looks so dirty.
Sapta : I just like the pier they have at Santa Monica.
Shilla : I like the pier too, because it's beautiful at night.
Sapta : Is Malibu beach nice?
Shilla : It's a lot nicer, and I really like it better.
Sapta :  So you want to go to Malibu?
Shilla : If that's okay with you.
Sapta : Sure, let's go to Malibu.

C. LISTENING

Scan the QR code and listen to the conversation and answer the question!

1. What the reason of that man really like the museum?

2. Why Amanda not join with them?

3. How many times the girl visited the museum?

D. WRITING

Write at least one paragraph for each topic about a special things or attraction or events that
held in the following places:

 Borobudur Temple
 Sanur Beach
 Museum Lampung

E. GRAMMAR CORNER
Past Perfect Tense

The present perfect tense refers to an action or state that either occurred at an

indefinite time in the past (e.g., we have talked before) or began in the past and
continued to the present time (e.g., he has grown impatient over the last hour). This
tense is formed by have/has + the past participle.

ANSWER KEY

 READING SKILL

1. His mother, his father , his elder brother

2. Google, swimming suit and clothes

3. Bolied instant noodle

  LISTENING SKILL

1. Because the museum is amazing

2. Because she is so busy these days

3. 2 times

FINAL EXAMINATION
Choose the correct options from a, b, c,
d or e!
1. The duties of keeping the areas of the
hotel clean, tidy, hygienic, and
pleasant. It also performs the duties
pertaining to decoration of hotel
premises.
a. Housekeeping
b. Food and Beverage
c. Front Office
d. Security
e. Sales and Marketing
Choose the correct options from a, b, c,
d or e!
1. The duties of keeping the areas of the
hotel clean, tidy, hygienic, and
pleasant. It also performs the duties
pertaining to decoration of hotel
premises.
a. Housekeeping
b. Food and Beverage
c. Front Office
d. Security
e. Sales and Marketing
Name : Nur Muhammad Ramadhani Al Supandi

Npm : 1711040111

Membuat soal akhir semester

Choose the correct options from a, b, c, d or e!

1. The duties of keeping the areas of the hotel clean, tidy, hygienic, and pleasant. It also
performs the duties pertaining to decoration of hotel premises……

a. Housekeeping

b. Food and Beverage

c. Front Office

d. Security

e. Sales and Marketing

. It is responsible for guest check-in and

check-out, mail and information
services, and concierge services such
as tour booking, reserving theatre and
restaurants, providing airport taxi
service, etc.
a. Housekeeping
b. Front Office
c. Security
d. Sales and Marketing
e. Food and Beverage
2. It is responsible for guest check-in and check-out, mail and information services,
and concierge services such as tour booking, reserving theatre and restaurants,
providing airport taxi service, etc.

a. Housekeeping

b. Front Office

c. Security
 d. Sales and Marketing

e. Food and Beverage

3. A room with two locks, one by hotel and the other personal lock put by the guest.

a. Check-Out

b. Double Lock Room

c. Guest Refuse Service

d. Out of Order

e. Do Not Disturb

4. In the context of hotel, the term of this section is used for booking a particular
accommodation in the hotel by a guest for a period of time.

a. Reservation

b. Banquets

c. Guest Relation Officer

d. Reception

e. Lobby

5. People who travel for fun are called . . ..

a. Tourists

b. Tourism

c. Tour

d. Travel

e. Leisure

The following text for question 6 to 10.

 When guests arrive at a hotel or call to make bookings, the hotel
receptionist is usually the first person they speak to. It is up to the receptionist to
make guests feel welcome and to deal efficiently with enquiries. Their tasks are likely
to include: allocating rooms to guests, taking and passing on messages, putting
together bills and taking payment, and handling foreign exchange, helping guests with
requests, e.g. asking house keeping for extra bedding or storing valuables in the hotel
safe. In a large hotel, receptionists use a computer to handle reservations, and may also use
a telephone switchboard. They may employ sales skills to encourage guests to upgrade
to a better room or eat in the restaurant, for example. In larger hotels, there might be a
small team of receptionists, each with specific duties In a small hotel, they might do
non-reception tasks too-like serving drinks. Reception desks in larger hotel soften
stay open all night, but in smaller hotels night-time duties might be taken over by the
porter. Working hours can include days, nights, weekend sand public holidays.
Receptionists might work shifts. There are opportunities for working part time or only
in the holiday season.

6. What is the main job described in the text?

a. hotel manager

b. hotel porter

c. hotel receptionist

d. hotel waiter

e. hotel room boy

7. A hotel reception may also …

a. handle reservation

b. talk to customer

c. serve drinks

d. encorage guest to order foods and rinks

e. make up room
 8. Where does a receptionist usually usea computer to handle reservations?

a. Small hotel.

b. Smaller hotel

c. Large hotel

d. Larger hotel

e. Home stay

9. Which statetement is not correct based on the text?

a. Reception might work shifts.

b. There are opportunities for hotel receptionist working part time.

c. In smaller hotels, there migtbe a small team of receptionists.

d. Reception desk in larger hotel soften stay open all night.

e. In a small hotel, they might do non-reception tasks too-like serving

drinks.

10. The following are main tasks of hotel receptionist, except ....

a. allocating room to guests

b. taking and passing on messages

c. putting together bills and taking payment, and handling forign exchange

d. enjoying dealing with guest

Listen to the conversation and answer the question !

https://youtu.be/669rJvyeb1w
11. When operation hours for the museum to open?

a. Saturday from 10.00 am until 04.00 pm

b. Saturday from 09.00 am until 05.00 pm

c. Sunday from 10.00 am until 04.00 pm

d. Sunday from 10.00 am until 05.00 pm

e. Friday from 09.00 am until 04.00 pm

12. How much is the entrance fee for the museum?

a. $2 b. $5 c. $90 d. free e. discount 5%

13. What is at the west wing on the third floor.?

a. shop b. gun c. dinosaurs artifact d. fireman e. office

boy

14. Where is art museum?

a. lampung

b. sukarame

c. central Jakarta

d. east java

e. bandung

15. How much ticket to go art museum?

a. $6 b. $2 c. $8 d. $10 e. $7
Andita : Hello, excuse me, I am Andita. Do you speak English?

Budi : Yes, I do. I’m Budi. (16)…………….., Andita?

Andita : I am sorry for interrupt you. I am a (17)…….. from Indonesia. I want to go around
and I think I need a partner. Do you want to be my guide?

Budi : Yes, of course. I know this place very well. There’s no problem if I accompany you
while explaining many things of this beautiful place

Andita : That’s cool. Thank you so much. I need a (18)…… only for a day, so how much
should I pay?

Budi : You just have to (20)……. one dollar

Andita : Okay, no problem. Please give me your best, Budi.

Budi : Sure, I will do my best

Andita : Thanks. So, what place that we are going to start?

Budi : An hour later, we will arrive at (19)………. . Have you ever heard about this place?

Andita : No, tell me

Budi : The Raffles’ Landing Site is the location where tradition holds that Sir Stamford
Raffles landed in on January 29th 1819, which lasted ten days. During this period, he
concluded the first treaty with the local rules

Andita : What a great story. I can’t wait to see it.

Choose the right word to fill the blank

16.

a. What can I do for you?

b. Who are you?

c. What you gonna do?

 d. Where you from?

e. What are you doing?

17.

a. pilot b. tourist c. teacher d. tailor e. lecture

18.

a. letter b. hat c. guide d. drink e. coffee

19.

a. art museum

b. swimming pool

c. pilot

d. Raffles’ Landing Site

e. motorcycle

20.

a. buy b. sell c. tell d. say e. spend

Pantai Galesong

Pantai Galesong is located in Makassar, South Sulawesi. It is 10 km away

from Losari Beach and you will need 30 minutes by car to reach the place. Even
though Pantai Galesong is quite close to Pantai Losari, but it is not included in
Makassar’s tourism destination. Instead, it is part of the Talakar districts, at desa
Sampulungan Galesong to be precise.
 Pantai Galesong is a great choice for family recreation, couples, community or
even company gathering, training or celebrating anniversaries. There are many decent
facilities such as spacious parking lot, decent guest houses with affordable prices,
swimming pool for adults and children, ATV, moto cross, jetski, banana boat,
traditional boat, outbond, cafes, etc.

For tourists who enjoy swimming in the sea could feel the warmth of the water
in the morning. Life jacket will be provided there for rental. Visitors can also rent a
traditional boat to explore the scenery of Pantai Galesong or even fishing.

Question

1. Where is Pantai Galesong located?

2. How long does it take to reach there from Losari Beach?

3. What are facilities provided there?

4. When the best time for swim?

5. What can we use to explore pantai gelasong more or to fishing?

Answer Key
1. A
2. B
3. B
4. A
5. A
6. C
7. A
8. A
9. E
10. D
11. A
12. D
13. C
14. C
15. B
16. A
17. B
18. C
19. D
20. E
21. Pantai Galesong is located in Makassar, South Sulawesi
22. You will need 30 minutes by car to reach the place
23. Pantai Galesong provides decent facilities such as spacious parking lot, decent guest
houses with affordable prices, swimming pool for adults and children, ATV, moto
cross, jetski, banana boat, traditional boat, outbond, cafes, etc
24. At the morning
25. Traditional Boat