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QA/QC in ACC Concrete Ltd

PICTURE related to the topic


Framed in red

ACC Concrete Ltd.


Production Strategy
Materials Technology
Plant production

Central R&D planning and management


Technical center in Mumbai

Central QA Management and regional control


Central QC Management and regional control
Urban centers will have central laboratories
- Provide all day-to-day testing requirements for
the city Plants
- Provide any additional (more specialized)
testing and services for all Plants in the region
Stand alone Plants will have individual smaller

laboratories for essential day-to-day testing


requirements
Common QC system for all regions, linked to SAP,
Batch control systems and Order taking and delivery
system.
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 Ready Mix Batching Plant

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STRUCTURE OF TECHNICAL SERVICES

HEAD TECHNICAL
SERVICES

HEAD R & D HEAD QC HEAD QA


(Dr. P. Dinakar) (A. Bhattacharya) (Rajeev Talwar)

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ACC Concrete Ltd.
Research & Development Centre
 ACC-RMX R&D centre is an In-House R&D facility of its
parent organization “ACC. Ltd & Gujarat Ambuja.”

 Primarily intended to cater the needs of Internal Customers


(All RMX Plants) such as:
 New raw material testing requests
 Various technical support services
 concrete mix design and recommendations for use etc.
 suitability evaluation of new construction chemicals / products
etc. from various RMX plants.
 Provide where required services to RMX customers (external).
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ACC Concrete Ltd.
Research & Development Centre
Accreditation Plans

 The R&D centre plans to get recognition from The Department of Science &
Technology (Recognition leads to benefits in terms of Tax waivers).

 The Centre plans to get accredited against ISO: 17025:1999 (an International
standard stating general requirements for competence of laboratories) by National
Accreditation Board for Testing & Calibration laboratories (NABL).

 Accreditation means that the test results produced by the Centre are recognized
world wide.

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ACC-RMX Research & Development Centre

Planned Tests to be performed:


CONCRETE  AGGREGATE
 Compression Test  Elongation & Flakiness
 Flexural Test  DLBD
 Modulus of Elasticity  Sieve Analysis
 Rapid Chloride Penetration Test  Crushing Value
 Water Permeability  Impact Value
 Carbonation  Abrasion resistance
 Ultrasonic Testing  Soundness
 Rebound hammer Test  Specific Gravity & Water Abs.
 Trial concrete mixes  Moisture
 Etc.  Etc.
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Quality Concepts

 Quality – Meeting requirements

 Quality Management – The means we devise for Quality

 QC – The means of knowing where we are relative to Quality

 QA – the assurance we give ourselves and others (Customers,


shareholders, regulators)
 Audit – Independent enquiry to examine whether the
management is appropriate and whether quality is being
achieved.

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Why Quality Control?
 Even with the best mixture designs, failures occur in
concrete structures, some of which are attributable to
design and the others to the material itself. However,
more often than not, the failure is a result of negligence
and lack of attention to quality on the jobsite during
construction.

 Quality control (QC) is a check of the quality of the


material and the finished product, while Quality
Assurance (QA) is systematic implementation of QC as
per laid down procedures.

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Probability density function

Target strength = fck + 1.65 σ, where σ is the standard deviation - BIS


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‘Standard’ deviation ?
 Is known if prior experience available
 If no prior experience, then trials can help to determine it
 Sample SD is not the same as population SD!!
 Thus, for samples, sometimes the t-distribution is used
instead of normal (when sample size < 30)

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Grade wise Cube Strength
Monthly Cube Strength- M 20

50
Grade of No. of Avg. Standard
40
Strength MPa

Concrete Samples Strength


30
Deviation
20

10

0
1 6 11 16 21 26 31 36 41 46 51 56 M 20 59 27.74 2.97
Sample No. 28 Days

Monthly Cube Stre ngth - M 2 5

45
40 M 25 67 32.02 3.09
Strength MPa

35
30
25
20
15
10
M 30 14 36.01 4.19
13

17

21

25

29

33

37

41

45

49

53

57

61

65
1

Sample No. 28 Days

Monthly Cube Strength - M 30

50
45
Strength MPa

40
35
30
25
20
1 2 3 4 5 6 7 8 9 10 11 12 13

Sample No.
28 Days

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Control Mix for Cement Testing

Cement Sand Metal-I Metal-II Water W/c

330 650 544 665 181 0.55

Cement No. of Avg. Standard


Samples Strength
Type Deviation
OPC
Kaymore
34 32.71 4.17

PPC 26 27.25 4.24


Lakheri

PPC 33 27.50 4.00


Kaymore

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BIS acceptance criteria
As per the IS code (Clause 16 of IS 456:2000), for a given
set of tests, the compressive strength is taken as the
average of three tests, no one test differing from the
average by more than 15%. The strength requirements
are deemed to meet standards if the following conditions
are satisfied.
Compressive strength:
Mean of 4 test results > fck + 0.825 σ, or fck + 4 MPa (whichever
is greater)
Individual strength result > fck – 4 MPa
Flexural strength (ft is the characteristic flexural strength):
Mean of 4 test results > ft + 0.3 MPa
Individual strength result > ft – 0.3 MPa
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Monthly Reports – Quality Control
Plant Performance - Cement Contents & Standard Deviation for August 2007
PPC PPC PPC PPC PPC PPC PPC Workability
No. of
No. Out cube
Plant M 15 M 20 M 25 M 30 M 35 M 40 M 45 No.
of failur
Teste
Toleran es
CC SD CC SD CC SD CC SD CC SD CC SD CC SD d
ce
Faridabad 240 .. 285 2.3 330 3.3 365 1.4 405 3.1 455 2.9 .. .. Nil
Change
compared
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. … …
to last month
(+/-)
Greater Noida .. .. 285 1.7 325 … 365 1.51 …. … … … …. … … … …
Change
compared
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. … …
to last month
(+/-)
Kundali .. .. 285 1.6 .. .. .. .. .. .. .. .. .. .. .. … …
Change
compared
.. .. .. .. .. .. .. .. .. .. .. .. .. .. .. … …
to last month
(+/-)
Average 240 285 1.86 328 3.30 365 1.46 405 3.10 455 2.90

CC :- Cement Content

SD :- Standard deviation of concrete 21


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Typical Lab model – Mumbai (Central lab)
Total average concrete production considered as 6000 m3 per Plant per
month, hence for 10 plants --- 60’000 m3 / month.
Estimated
No. of tests No.
volume of
to be done of Releva
Sr. Frequency of concrete per
Details of the tests to be done in a month test nt
No tests month for
for 10 per Code
10 plants
plants day
(m3)
Concrete
1 Unit weight one per 50 m3 1200 40 IS 1199
2 Yield of concrete Weekly 40 1 IS 1199
3 Slump one per 50 m3 1200 40 IS 1199
4 Temperature one per 50 m3 1200 40 -
60000
5 Compressive strength one per 50 m3 3600 120* IS: 516

6 Flexural strength one per 150 m3 1200 40** IS: 516


7 Concrete mix design trials (Pan mixer) Monthly 30 1 ------

8 Initial & Final Setting time of concrete As per requirement 0 0 IS:8142

* Cube samples ** Beam samples 22


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Typical Lab model – Mumbai (Central lab)
Total average concrete production considered as 6000 m3 per Plant per
month, hence for 10 plants --- 60’000 m3 / month.

Estimated No. of tests


Sr. volume of to be done No. of
Frequency of Relevant
No Details of the tests to be done concrete per in a month test per
tests Code
. month for 10 for 10 day
plants (m3) plants

Aggregate
9 Grading (sieve analysis) Weekly 40 2 IS:2386 (Part 1)
10 Unit weight and voids (Bulk density) Monthly 10 1 IS:2386 (Part 3)
Specific gravity and absorption IS:2386 (Part 4)

11 a) By Pycnometer method 40 2 IS:2386 (Part 3)


Weekly 60000
b) By Wire Basket method

12 Flakiness index IS:2386 (Part 1)


Weekly 40 2
13 Elongation index

14 Moisture content Daily 260 10 ----

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Typical Lab model – Mumbai (Central lab)
Total average concrete production considered as 6000 m3 per Plant per
month, hence for 10 plants --- 60’000 m3 / month.

Estimated
No. of tests
volume of
to be done No. of
Sr. Frequency of concrete per Relevant
Details of the tests to be done in a month test per
No. tests month for Code
for 10 day
10 plants
plants
(m3)

Non destructive testing (Optional)


IS:13311
15 Rebound hammer 0 0
(Part 2)

As per requirement IS:13311


16 Ultrasonic Pulse velocity test 0
(Part 1)
60000
17 Core Compressive Strength 0 IS:516

Pozzolana - Fly ash


Fineness by wet sieving
18 Weekly 0 0 IS: 1727
(Retained on 45µ sieve)

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Typical Lab model – Mumbai (Central lab)
Total average concrete production considered as 6000 m3 per Plant per
month, hence for 10 plants --- 60’000 m3 / month.

Estimated
No. of tests
volume of
to be done No. of
Sr. Frequency of concrete per Relevant
Details of the tests to be done in a month test per
No. tests month for Code
for 10 day
10 plants
plants
(m3)

Admixture
19 Marsh Cone (Compatibility studies) As per requirement 0 0 IS: 9103
20 Specific Gravity 0 0 0 IS: 9103
21 Water reduction 0 60000 0 0 IS: 9103
Cement
22 Compressive strength Weekly 40 2 IS: 4031 (Part 6)
23 Consistency Weekly 40 2 IS:4031 (Part 4)

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Typical Lab model – Mumbai (Central lab)

Expected Manpower for Central Laboratory


NOTE: Type of people Nature of Job No.
Manpower will be
employed in Technician Testing Concrete 2
stages as the
volume and
demand
Technician Trial mix 1
increases
Technician Testing raw mat. 1

Lab Officer Lab Incharge 1

Field Testers Sampling concrete 6

Total 11
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Typical Lab model – Mumbai (Central lab)

 Total estimated equipment cost for the Central laboratory is


approximately Rs. 10,86,000 .
 Key Equipments:

Sr. No Name Equipment Qty. Cost (Rs)

1 Compression 2* 6,00,000
testing machine
2 Flexural testing 1 60,000
machine
3 Pan mixer 1 1,11,000
* Second machine will be purchased when volume increases to a
level when it is necessary
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Lab model – Stand Alone Lab
Total average concrete production considered as 3000 m3( per shift)
Estimated
No. of tests No. of
Sr. Details of the tests to be Frequency of volume of Relevant
to be done test
No done tests concrete per Code
in a month per day
month (m3)
Aggregate
1 Grading (sieve analysis) Weekly 4 1 IS:2386 (Part 1)
2 Unit weight and Bulk density Monthly 1 0 IS:2386 (Part 3)
Specific gravity and absorption
3000
3 a) By Pycnometer method Weekly 4 0

b) By Wire Basket method

4 Moisture content Daily 26 1 ----

Concrete

5 Unit weight one per 50 m3 60 2 IS 1199


6 Slump one per 50 m3 60 2 IS 1199
7 Temperature one per 50 m3 3000 60 2 ---
As per As per
8 Time of setting 0 IS:8142
requirement requirement
9 Compressive strength one per 50 m3 180 60 IS: 516
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Lab model – Stand Alone Lab

Expected Manpower for Stand Alone Laboratory

Type of people Nature of Job No.


Field Tester Testing 1
Technician Cement testing 1
Lab Officer Lab Incharge 1
Total 3

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Quality Statement
 We are fully committed to:
 Meeting or exceeding our customers product and service
expectations.
 Maintaining a professional and rewarding environment for
our employees.
 Improving our competitiveness in the marketplace.
 Provide leadership in improving the image and
performance levels of the RMX industry in India.

To achieve excellence in all of these areas we need a


systematic process based approach to doing Business
at levels of the Organization

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PROCESS
 A set of Interrelated activities which transforms inputs
into desired output

Product (Concrete) Result of process

Desired result is achieved more efficiently when activities


are related resources are managed as a process.

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Process Approach
 Plan : Establish objectives and processes necessary to
deliver results in accordance with the requirements and
the organization policies.
 DO : Implement the Processes
 Check: Monitor and measure the processes against
defined policies , objectives and requirements

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Business Operating System ( BOS )

 BOS is a systematic approach to defining, documenting


and monitoring the processes and procedures covering
the entire RMX Business.
 Is a system which constitutes guidelines to conduct all
the processes within the Business uniformly and
consistently.

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Purpose of BOS
 To facilitate the standardization of Processes and
Procedures throughout the Company.
 To foster a culture of doing things right the first time
every time.
 Cut down on time and energy used to resolve issues.
 Eliminate confusions and follow up on unnecessary queries.
 Streamline business processes to facilitate higher
operating efficiencies - increase productivity.
 Facilitate the training of new employees.

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ACC RMX BOS Objectives
 To provide full transparency; all employees are aware of
the responsibilities of their colleagues.
 To ensure that Job descriptions and KPI’s in line with
actual working practice.
 Improve level of service and quality of the Product.

 Improve Customer satisfaction and loyalty.

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Management Commitment to BOS
 To ensure that BOS policies objectives, procedures and
work instructions are disseminated and implemented
throughout ACC RMX.
 To maintain and modify procedures as required to
reflect current situation and requirements of both the
Operations and the Customers.
 To ensure that sufficient resources ( both in terms of HR
and infrastructure ) are available for BOS in order to
fulfill the needs of the operations and the customers.
 To review all aspects of the BOS on a regular basis,
promote and encourage continuous improvement.

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Overview BOS
Pricing

Quotation Quality control


Mix Designs
PP 19 Quotation process
Customer PP 20 Credit approval process
PT 2 Field sampling and testing of
PT 1 Generating concrete
Mix Designs PT 3 Compressive strength testing
PT 5 Lab. Equipment checking
PT 6 Lab. Equipment external calibration
Procurement PT 8 Collection of samples
PT 4 Checking / slumping of concrete
PT 10 Testing of admixtures
PT 11 Testing of aggregates
PT 12 Testing of cementitious material

Production
Order taking & PP 1 Start up / shut down
scheduling PP 2 Shift handover
PP 3 Automatic bathching
PP11 Order entry – stand alone PP 4 Manual batching Dispatching
PP12 Order entry – cluster PP 5 Ordering raw materials
PP16 Order entry - pumping PP 6 Receiving raw materials PP13 Dispatching of concrete
PP 7 Inventory control PP17 Dispatch - pumping
PP 8 Raw materials management

Invoicing Maintenance
Delivery
PT 7 Delivery of concrete
PP 10 Breakdown of RMX Trucks
PP 18 Execution pumping
PP 09 Handling of rejected concrete

Complaints
management
PP 15 Complaints management

Proof of delivery
PP 14 Proof of delivery

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Overview BOS
Pricing

Quotation Quality control


Mix Designs
PP 19 Quotation process
Customer PP 20 Credit approval process
PT 2 Field sampling and testing of
PT 1 Generating concrete
Mix Designs PT 3 Compressive strength testing
PT 5 Lab. Equipment checking
PT 6 Lab. Equipment external calibration
Procurement PT 8 Collection of samples
PT 4 Checking / slumping of concrete
PT 10 Testing of admixtures
PT 11 Testing of aggregates
PT 12 Testing of cementitious material

Production
Order taking & PP 1 Start up / shut down
scheduling PP 2 Shift handover
PP 3 Automatic bathching
PP11 Order entry – stand alone PP 4 Manual batching Dispatching
PP12 Order entry – cluster PP 5 Ordering raw materials
PP16 Order entry - pumping PP 6 Receiving raw materials PP13 Dispatching of concrete
PP 7 Inventory control PP17 Dispatch - pumping
PP 8 Raw materials management

Invoicing Maintenance
Delivery
PT 7 Delivery of concrete
PP 10 Breakdown of RMX Trucks
PP 18 Execution pumping
PP 09 Handling of rejected concrete

Complaints
management
PP 15 Complaints management

Proof of delivery
PP 14 Proof of delivery

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Mix Designs
 Definition
 It is a method of designing concrete of required grade having
required workability and strength.
 Scope
 Includes all the activities beginning from obtaining information on
product specification to batch of concrete for regular production.
 Involvement
 Cluster Plant.
- Quality Incharge, Lab officer, Lab Technician
 Stand alone Plant.
- Head QC, Lab officer, Lab Technician

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Mix Designs
 Links with other processes.
 Quotation ,Quality control, pricing
 Documented procedures.
 PT 1.Generating Mix Design
 Key benefits.
 Clarifies the interaction between the involved in the process.
 Clarifies all the roles and responsibilities of the involved in the process.
 Ensures standardization of all the processes in all Plants.
 Operate a mix cost Optimization program
 Systems Used.
 SAP, Command Alkon, Conad

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Overview BOS
Pricing

Quotation Quality control


Mix Designs
PP 19 Quotation process
Customer PP 20 Credit approval process
PT 2 Field sampling and testing of
PT 1 Generating concrete
Mix Designs PT 3 Compressive strength testing
PT 5 Lab. Equipment checking
PT 6 Lab. Equipment external calibration
Procurement PT 8 Collection of samples
PT 4 Checking / slumping of concrete
PT 10 Testing of admixtures
PT 11 Testing of aggregates
PT 12 Testing of cementitious material

Production
Order taking & PP 1 Start up / shut down
scheduling PP 2 Shift handover
PP 3 Automatic bathching
PP11 Order entry – stand alone PP 4 Manual batching Dispatching
PP12 Order entry – cluster PP 5 Ordering raw materials
PP16 Order entry - pumping PP 6 Receiving raw materials PP13 Dispatching of concrete
PP 7 Inventory control PP17 Dispatch - pumping
PP 8 Raw materials management

Invoicing Maintenance
Delivery
PT 7 Delivery of concrete
PP 10 Breakdown of RMX Trucks
PP 18 Execution pumping
PP 09 Handling of rejected concrete

Complaints
management
PP 15 Complaints management

Proof of delivery
PP 14 Proof of delivery

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Overview BOS
Pricing

Quotation Quality control


Mix Designs
PP 19 Quotation process
Customer PP 20 Credit approval process PT 1 Generating
PT 2 Field sampling and testing of
concrete
Mix Designs PT 3 Compressive strength testing
PT 5 Lab. Equipment checking
PT 6 Lab. Equipment external calibration
Procurement PT 8 Collection of samples
PT 4 Checking / slumping of concrete
PT 10 Testing of admixtures
PT 11 Testing of aggregates
PT 12 Testing of cementitious material

Production
Order taking & PP 1 Start up / shut down
scheduling PP 2 Shift handover
PP 3 Automatic bathching
PP11 Order entry – stand alone PP 4 Manual batching Dispatching
PP12 Order entry – cluster PP 5 Ordering raw materials
PP16 Order entry - pumping PP 6 Receiving raw materials PP13 Dispatching of concrete
PP 7 Inventory control PP17 Dispatch - pumping
PP 8 Raw materials management

Invoicing Maintenance
Delivery
PT 7 Delivery of concrete
PP 10 Breakdown of RMX Trucks
PP 18 Execution pumping
PP 09 Handling of rejected concrete

Complaints
management
PP 15 Complaints management

Proof of delivery
PP 14 Proof of delivery

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Quality Control
 Definition
 It is a inherent characteristic of product which fulfill the customer
requirement.
 Scope
 Includes all the activities beginning from testing of concrete
constituents to testing of fresh and hardened concrete
 Cluster Plant.
- Quality Incharge, Lab Officer, Lab Technician,
 Stand alone Plant.
- Lab Officer, Lab Technician

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Quality Control
 Links with other processes.
 Production,Dispatching and Delivery .
 Documented procedures.
 PT 2 to PT 6
 PT 8 to PT 12
 Key benefits.
 Clarifies the interaction between the involved in the process.
 Clarifies all the roles and responsibilities of the involved in the process.
 Ensures standardization of all the processes in all Plants.
 Systems Used.
 SAP, Command Alkon, Conad

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Screen shot and process flows
 PT2 Field sampling & testing of concrete

 PT3 Laboratory Testing Concrete Compressive Strength

 PT4 Analysis of test results

 PT5 Laboratory Equipment Checking


 PT6 Laboratory equipment external calibration
 PT 8 Collection of Samples

 PT9 Concrete Investigation Report


 PT10 Testing of Admixture

 PT 11 Testing of Aggregates

 PT12 Testing of cement and cementitious materials

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ACC RMX Generating mix designs
No

Obtaining
information about
New raw
Product Is a new mix Create a mix Is a trial mix Is a new BOM Create a BOM in
materials No Yes No Yes
specifications & design required design required? required? SAP
required ?
performance of
existing mixes
Yes

Yes No
Define the new
raw materials
needed
Modify existing Enter mix design
Prepare a trial mix
BOM in SAP in batch computer

Inform the Plant I/


C , City head

Mix design
No
Yes confirmed
No

Create material in Batch Concrete


Test raw materials
SAP

No

Material
Material exists
suitable for mix Yes
in SAP
design

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Quality Assurance
 Addresses the entire cycle starting from initial product
identification to final inspection reliability. Quality
assurance achieve quality by implementing a set of laid
down procedures
 Quality Assurance is towards improvement of Process
capability, Detection and prevention of Non Conformity
 Quality assurance can be achieved through the use of
comprehensive process systems,procedures, work
instructions, Quality formats and Auditing of Quality
System

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Concrete Technology
 Concrete is most widely used man made construction
material in the world.
 Concrete is obtained by mixing cementitious material ,
water, aggregate and admixtures (if required)
 The mixture when Placed in forms and allowed to cure ,
harden into rock like mass known as concrete
 Key characteristic of concrete is strength and durability.
 Concrete possesses high compressive strength but low
tensile strength.

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Grade of Concrete
 Concrete is generally Graded according to its
compressive strength IS 456 :2000

 Example M 25
 M stands for Mix
 25 Stands for Specified
characteristic strength of 150mm work cube
at 28 days expressed in MPa(N/mm2)

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INSPECTION AND TEST PLAN
 ITP laid down the frequency, reference standard and
acceptance criteria for routine testing of concrete and
concrete constituents at plant and central lab.

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Quality Reporting
 All tests observation in laboratory as well as site shall
be reported in prescribed formats.
 Every test record shall be signed by the observer
unsigned record is not valid.
 Records shall be established and maintained to provide
evidence of conformity to the requirements. Record
shall be legible, readily identifiable and retrievable.
Sample Formats
 Cube Sampling and Testing

 Concrete Pour Record

 Sieve Analysis Performa


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TEST RESULT REPORTING FORMATS

Format
S.No. Description No.
1 Lab Equipment register FT 1
2 Lab calibration checking FT 2
3 Lab scale check standard Mass FT 3
4 Checking Slump Cone FT 4
5 Checking Cube Moulds FT 5
Checking ambient and Curing
6 Temperature FT 6

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TEST RESULT REPORTING FORMATS
7 Sampling and testing of concrete FT 7
8 Calibration of Batching Plant FT 8
9 Yield Check FT 9
10 Correction for moisture FT 10
11 Concrete Investigation Report FT 11
12 Checking sieves (Aggregate) FT 12
13 Checking Sieves standard sand sample FT 13
14 Checking Working Thermometer FT 14

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TEST RESULT REPORTING FORMATS

15 Checking Elongation Gauage FT 15


16 Checking Flakiness Gauage FT 16
17 Checking & Calibration Frequency FT 17
18 Sieve analysis 20 mm FT 18
19 Sieve analysis sand FT 19
20 Sieve Analysis 10 mm FT 20
21 Flakiness Index Test FT 21
22 Elongation Index Test FT 22

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TEST RESULT REPORTING FORMATS
23 Verification of Density Container FT 23

24 Specific Gravity and water absorption Coarse Aggregate FT 24

25 Specific Gravity and water absorption Fine Aggregate FT 25


26 Control mix strength of cement FT 26
27 Performance Comparison for new lot of admixture FT 27
28 Starting Slip FT 28
29 Silt content of Fine Aggregate FT 29
30 Moisture content Coarse and Fine aggregate FT 30
31 Cement compressive Strength FT 31

32 Determination of consistency ,Initial Setting time & final Setting time FT 32


33 Determination of Fineness of cement FT 33
34 Determination of Fineness of Flyash FT 34
35 Sampling Form FT 35
36 Sampling Register for receipt of aggregate FT 36

37 Sampling Register for receipt of Cement/Cementicious/Admixtures FT 37


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Document Control
 Document shall be approved prior to use

 Any Revision and update shall be re approved

 It is to be ensured that changes and current revision


status of documents are identified
 Relevant versions of applicable documents are available
at point of use.
 Documents remain legible and readily identifiable
 It is to be ensured that documents of external origin are
identified

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Document Control
 Prevent the unintended use of obsolete documents and
to apply suitable identification to them if retained for any
purpose.
 List of Formats , Work instruction .attachment shall be
governed by the Master control List which will be
updated on any revision.
 Document has flexibility of revision but There is no
revision possible in record

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Quality AUDIT
Quality Audit is a systematic and independent examination
conducted to determine whether quality objectives and
related results conform to company's quality system and
effectively implemented
 OBJECTIVE:-

 To determine the conformity on Non conformity of


quality system elements with specific requirement.
 To determine the effectiveness of the implemented
system in meeting the specified objectives
 To provide opportunity to improve the quality system

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Quality AUDIT
 OBJECTIVE:-

 Audit is not a failure assessment but rather it is a


suitability assessment
FACT FINDING AND NOT FAULT FINDING
 Quality Audit should not result in a transfer of the
responsibility to achieve quality from operating staff to
the auditing team.

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Quality AUDIT
Sample:-
The audit is performed based on samples picked up by
each auditor for assessment purpose. The sample can
be ,processes and related documents.

Quality Audit Check list

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Non Conformity (NC)
 Non fulfillment of specified requirements

 The definition cover the departure or absence of one or


more quality characteristic on quality system or
specified
 Classification of NC

 Major NC indicates the existence of a break down in


system
 Minor NC is Isolated NC which can not be classified as
major but if ignored, might turn out to be major.
Non Conformance Report

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Attending Non conformities
 Correction:-

Correction is an action taken to eliminate detected Non


conformity
 Corrective Action:-

Corrective action an action taken to eliminate the cause of


re occurrence of NON Conformity.
Preventive Action:-
Preventive action is an action taken to eliminate the
cause of potential NON Conformity

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ACC Concrete Ltd
QUALITY POLICY
 ACC Concrete is a subsidiary of ACC Cement Limited

 The company specializes in the design, manufacture and


supply of ready mix concrete and places particular emphasis
on experience, expertise, capability, reliability and quality.
 The objective of the management of ACC Concrete Limited is
to provide ready mixed concrete of consistent quality
conforming to contractual, regulatory and norm requirements.
The Quality System is continually and systematically
reviewed for effectiveness and improvement.
 The company demonstrates its commitment to quality by
ensuring the Quality System conforms to the requirements of
IS 4926 : 2003 by following the principles of ( ISO 9001:2000)
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