HCMC UNIVERSITY OF SOCIAL SCIENCES AND HUMNITIES

DEPARTMENT OF TOURISM

MODULE 1:
English for Tourism and Hospitality

Lecturer: LE THE HIEN

Contact: 0914378388 – thehienhcmussh.edu.vn
Unit 1. An overview of Tourism

1. Glossary of Hospitality and Tourism industry

2. Jobs in the service sector
3. Grammar in use: review of tenses of verbs
4. Vocational skills: reading and listening
5. Discussion: Tourist destinations: talking about favorite places
The hospitality industry is a broad category of fields within the service
industry that includes lodging, food and drink service, event planning,
theme parks, transportation, cruise line, traveling, airline and additional
fields within the tourism industry.
TOUR TOUR PROGRAM ITINERARY
TOURIST TOUR-GUIDE TOUR LEADER
DOMESTIC INBOUND OUTBOUND
DESTINATION ATTRACTION SCENERY
LANDSCAPE LANDMARK THEME PARK
TOURIST SITE TOURIST SPOT TOURIST PLACES
HOSPITALITY SERVICE INDUSTRY TRAVEL AGENCY
Cambridge dictionary
"Tourism comprises the activities of persons traveling to and
staying in places outside their usual environment for not more than
one consecutive year for leisure, business and other purposes."
• 'Tourism product' covers a number of different categories including:

• Accommodation, i.e. hotels, bed & breakfasts, guest houses, self-

catering/serviced apartments, camping, caravanning and home stay
• Hospitality, i.e. food and beverage serving services, e.g. pubs,
restaurants, cafes, private dining for groups/conferences
• Transport services, e.g. rail, road, water, air networks and rental
• Guided tours and tourist guides
• Travel agencies and other reservation services, including tour
operators and destination management companies (see travel trade
section)
• Cultural services, e.g. museums, attractions
• Sports and recreational activities
• Retail
 • Inbound
• Outbound
• Domestic tour
• MICE
• Business trip
• Adventure
• Personal purpose

• Holidays, leisure and

recreation
• Visiting friends and relatives
• Education and training
• Health and medical care
• Religion/pilgrimages
• Shopping
• Transit
• Other purposes
 TOUR-GUIDE
• Entry level jobs: Assistant Guide; Trainee Tour
Guide; Trainee Tour Leader; Trainee Local
Guide; Trainee Eco-Tour Guide; Trainee
Driver Guide
• Mid Level jobs: Tour Guide; Tour Leader; Local
Guide; Eco-Tour Guide; Driver Guide; Resort
Representatives; Heritage Specialist Guide;
Onsite Tour Guide
• Senior Level jobs: Senior Tour Guide; Tour
Leader; Tour Manager; Tour Supervisor
 Travel and tour operators

• Sell tours, transportation, accommodation, admission and

other tourism services to individuals and groups who are
planning trips.
• Offer advice on destinations, plan trip itineraries, and make
travel arrangements for clients.
• Help tourists/ travellers by sorting through vast amounts of
information to find the best possible travel arrangements.
In addition, resorts and specialty travel groups use travel
agents to promote travel packages to their clients.
• Visit destinations to get first-hand experience so they can
make recommendations to clients or colleagues.
• Spent time talking with clients, promoting tours, and
contacting airlines and hotels to make travel arrangements.
• A travel agency is a private retailer or public service that
provides travel and tourism related services to the public on
behalf of suppliers such as activities, airlines, car rentals,
cruise lines, hotels, railways, travel insurance, and package
tours.
• In addition to dealing with ordinary tourists, most travel
agencies have a separate department devoted to making travel
arrangements for business travelers; some travel agencies
specialize in commercial and business travel only.
• There are also travel agencies that serve as general sales agents
for foreign travel companies, allowing them to have offices in
countries other than where their headquarters are located.
 Grammar: Tenses review
PRESENT PAST FUTURE
simple
continuous
perfect
mix

• We spent a luxurious weekend at a country hotel.

• I am planning a trip to Japan on this coming New Year occasion.
• He worked as a chef at Sheraton hotel from 1986 to 2010.
• Marry has been living in the downtown of Holland for 20 years.
• According to the weather forecast, it will be a cold winter in Sapa
next month.
• They had already told John not to get too close to that dangerous
cliff before he fell down.
• It has been ages since I last met my uncle Tom in 1999.
• You were wasting time finding a good job in that hard time.
 Practice: writing & analysis skill
Grammar: Comparison & Superlative
Welcome to Vietnam!
INTERNATIONAL DESTINATIONS
 practice speaking:
Talking about your favorite places

* you should say:

- Where is the location
- What type of tourist site
- Why it worth visiting
- How to get there
- When is a good time to visit
- What should you do there
- Who should you go with
 World heritage sites in Vietnam
* Cultural - historical sites
1. Hue Imperial Citadel (complex monuments)
2. Hoi An ancient town
3. My Son Sanctuary (Champa holy relics)
4. Ho Dynasty Citadel
5. Imperial citadel of Thang Long - Ha Noi
* Natural sites
1. Ha Long Bay
2. Phong Nha - Ke Bang National Park
3. Trang An Landscape Complex