TMW6104 Project Management

BOOKING SYSTEM
Elizabeth anak Ubam 20030424
Fatihah binti Abdullah 20030474
Nurasreena binti Zailan 20030473
Rashshell anak Matan 20030472
 02 ABC Company is located in Jalan Kolam Air, Alor Setar, Kedah.

1. Established after the city of Alor Setar officially granted as the city status
OVERVIEW on 21 December 2003.

AND Responsible for the welfare and infrastructure facilities, consists of 834
DESCRIPTION staff, has 16 departments and divisions.

OF THE Examples of departments and services provided:

ORGANISATION - Management Services
- Treasury
- Valuation and Property Management
- Community Services
Booking System is proposed by IT Division under ABC Company which
involved other departments and divisions. 03
ABC Company used the traditional way before the implementation of the
system.
2.
DETAILED
Customers need to come and make the payment at the counters.
DESCRIPTION

Marketing Strategy | Fiscal Year 2020

Examples of items that can be booked/rented: OF THE
- ABC Big Hall
PROJECT
- Urban Transformation Center Assets
- ABC Swimming Pool
- Tent
- Flower Arrangements
- Synthetic Football Field
- Portable Toilet
 GOALS AND OBJECTIVES
1. To build a system that can replace the old way of
working manually.
2. To generate weekly, monthly and yearly reports on
the booking facilities that are provided by ABC
Company.
3. To reduce the time taken for customers to make
reservations and workload among the staff of all
the divisions involved.
4. To protect the private and confidential data of the
customers from other divisions or any third
parties.
REASONS FOR CHOOSING
THIS PROJECT
1. Real organisation and one of our members is
involved directly with the organisation.
2. Managed to obtain all information easily as the
organisation gives their best to cooperate and
help us.
3. Good example with simple booking system yet
took almost a year to develop.
4. Able to apply what we learn in this course
regarding the schedule and budget whether the
project is successful or not.
WORK BREAKDOWN STRUCTURE (WBS)

3.

AND
BUDGET
SCHEDULE
 CHALLENGES
02 Vendor and organisation did not have a proper project team and project plan.

4. The information gathering is not being done properly and systematically.

SPECIFIC
The process of development this system does not follow any IT project model.
CHALLENGES
AND The design is not being presented by the vendor and the organisation does not
even agree with that kind of design resulting in dragging the time.
ACTION
TAKEN No mockup design or mockup system being presented to all the users.

No WBS and gantt chart being provided.

Very poor communication between the organisation and the vendor and less
cooperation.
ACTION TAKEN

The organisation assigned one of the staff as the system analyst where this system analyst does the
design, attend the meeting, correcting the error and gather those information needed on behalf of
the vendor.

Issue a warning letter and request the documentation for UAT and FAT as well as user manual.
5. CONCLUSION
Summary
The development of Booking
System is to provide better
services towards the ABC’s
customers and make their booking
of the facilities much easier.
Customers can make reservations
faster and guaranteed in terms of
work transparency and
information.
However, ABC company was
having their loss in this project.
Related outcomes
Poor project planning -> poor
quality of work
Poor communication between
the organisation and vendor ->
bad feelings among the parties
involved and an environment of
distrust and confusion
Poor time management from the
vendor side -> quality of the
system is being compromised
and missed deadlines.
Lessons learned
Communication is very
important
Proper project plan and team
IT project needs to follow one of
the models
Each phase need a proper
documentation
WBS, Gantt chart and schedule is
very important
Each individual plays an
important roles to determine the
success of a project.
THANK YOU