JOSE PABLO MASSANET Amsterdam / The Netherlands

josepablomassanet@gmail.com

+34 660630912

13/04/1995 (Sweden)

EDUCATION
University Graduates & Higher Vocational Training in Tourism 2014-2016
IES Faro de Maspalomas, Las Palmas de Gran Canaria.
High School in Economics 2012-2014
IES Faro de Maspalomas, Las Palmas de Gran Canaria

WORK EXPERIENCE

Swedish & English IT Analyst Barcelona, Spain

AstraZeneca, Barcelona 03/2021 – 09/2021

 Provided assistance to AstraZeneca users by phone, live chat or email.

U
 Ensured that all the servers and applications were updated and working properly
 Guiding users through basic troubleshooting or did it remotely.

Receptionist Sydney, Australia

Hotel 23, Sydney*** 01/2020 – 05/2020

 Front office tasks (check in/out, mail daily, handle guest inquiries and complaints, etc).
 Back office tasks (daily closing, hotel billing operations, reservations, invoicing accessories services, etc).
 VIP guests follow up
 Room set up and decoration

Receptionist Gran Canaria, Spain

Marina Suites & Marina Bayview**** 09/2017 – 11/2019
 Front office tasks (check in/out, mail daily, handle guest inquiries and complaints, etc).
 Back office tasks (daily closing, hotel billing operations, reservations, invoicing accessories services, etc).
 Community manager tasks (social media management including Facebook, Instagram, Booking, Expedia, etc).

Bellboy/Reception assistant Gran Canaria, Spain

Sheraton Salobre Hotel & Serenity ***** 05/2017 – 09/2017

 Ensure collection and delivery of guest luggage and cars or motorbikes.

 Reception assistance as check in/out, guest inquiries and complaints solutions, etc.
 Deliver faxes, messages, and flowers to guest rooms
 Arrivals, departures, transfers and suppliers management

ADDITIONAL INFORMATION LANGUAGES

 Swedish (Native)
Courses:  Spanish (Native)
 English (C1/C2)
 Data protection and laws  Norwegian (Basic)
 Risk prevention
 First aid (8 hours) SKILLS
 Music producer at Plastic Academy (3 months)
 Microsoft Office (Word, Excel,
 DJ at Plastic Academy PowerPoint)
 Basic IT skills
Driver License type B
 Avalon, Newhotel, Opera
 Social Media Management
(Booking, TripAdvisor,
Instagram, Linkedin).