Amsterdam

YAIZA LOPEZ ALCAZAR

Yaiza.Lopez1996@gmail.com

+34 663947486
EDUCATION
Master degree in Human Resources Management 2020- current
Universitat Oberta de Catalunya (UOC)
Hotel Management Degree in Hospitality 2014-2018
Universitat Autónoma de Barcelona (UAB)
High school in Economics
IES Gallecs in Barcelona 2012-2014

WORK EXPERIENCE
HUMAN RESOURCES ADMINISTRATIVE Barcelona
City council (Castellbisbal) 09/2020-08/2021
 Forming and maintaining employee records
 Updating databases internally, such as sick and maternity leave
 Preparing and amending necessary HR documents
 Being the first point of contact for employees on any HR related queries
 Assisting with payroll by providing the department with relevant employee information
RECEPTIONIST Sydney, Australia
Hotel Zara Tower 01/2020 – 03/2020
 Check-in / out
 Received incoming packages and mail daily
 Daily closing, hotel billing operations and invoicing accessories services
 Handle guest inquiries and complaints
 Coordination with other departments
 Answered calls to help our guests
HUMAN RESOURCES ASSISTANT
Barcelona
City council in Santa Perpetua de Mogoda
10/2018-10/2019
 Helped other people with economic difficulties
 Interviewed citizens individually and family groups to determine what services would best address specific needs
 Managed new projects like: job opportunities for young people or job opportunities for people in difficult situations
 Prepared volunteer lessons to strength the team building in order to have a better work environment
 Readjusted the city council budget in materials in order to hire more people without a job
CUSTOMER SERVICE Barcelona
Decathlon 03/2018-09/2018
 Ensuring that the customers are satisfied with the products, online purchasing experience, and everything in between.
 Providing advice/selling the products via chat
 Acknowledge, respond and resolve customer inquiries and tickets
 Communicate with customers through various channels (phone, email, social media, chat and more)
 Provide feedback on the efficiency of the customer service process
RECEPTIONIST
Barcelona
NH COLLECTION
09/2017-03/2018
 Front office tasks (check in/out, mail daily, handle guest inquiries and
complaints, etc). LANGUAGE SKILLS
 Back office tasks (daily closing, hotel billing operations, reservations, Spanish (mother tongue)
invoicing accessories services, etc). Catalan (mother tongue)
 Community manager tasks (social media management including Facebook, English (B2.2/C1)
Instagram, Booking, Expedia, etc). French (A2)
DIGITAL SKILLS
ADDITIONAL INFORMATION
Microsoft office (WordExcel Powerpoint Outlook)
RSA Certificate Advanced English conversation course Video Conferencing (Zoom Skype Google)
IELTS certificate C1 Speaking English certificate Social Media Management (Facebook Twitter
Risk prevention course Driving license: B Linkedin YouTube Instagram)
Gender-based violence course Food volunteering in Barcelona Tesipro
3D printing course Opera -booking system
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