Leo Fany Cristiansyah

From: Donny Bayu Munandar

Sent: Thursday, July 27, 2017 11:23 AM
To: Muhibbullah; Ivan Dongan Gultom; Hardi S; Jan Rudi Sinaga; Conerisman; Yenny
Marantudo Caroline
Cc: Okta Riana Wiharta; Erwin Cahyadi; Fourina Yudhasari; Tari Rusbianti; Dwi Seta Oktaviari
M.W
Subject: Standarisasi deskripsi SAP CRM Event Management

Dear Valuable Team,

Dalam rangka standarisasi, memudahkan dalam data analysis, dan kesesuaian antara deskripsi dengan jenis kategori
yang dipilih dalam SAP CRM Event Management

Maka untuk pengisian kolom description ketika create ticket dalam SAP CRM Event Management diharapkan untuk
mengikuti aturan sebagai berikut:

Berdasarkan Jenis Event Management dan jenis aktivitas pekerjaan

1. Event PDI & Asset Handover: PDI&Asset Handover_jenis aktivitas pekerjaan (PDI/Delivery)_keterangan lain
Contoh : P&A_Delivery_320D2

2. Event Breakdown: Breakdown_jenis aktivitas pekerjaan (T/S, Repair, etc)_keterangan lain

Contoh : BD_T/S Engine_3516

3. Event Health: Health_jenis aktivitas pekerjaan(Source Event: PL, SOS, TA, PM)_keterangan lain
Contoh : HE_PL Alert_Low Fuel pressure

4. Event Planned Repair: Planned Repair_jenis aktivitas pekerjaan (PM, Backlog/BL, Replace, OH,
etc)_keterangan lain
Contoh : PR_PM 500_320D2

5. Event Rebuild: Rebuild_jenis aktivitas pekerjaan (GOH, SOH, etc)_keterangan lain

Contoh : RB_GOH_3516

6. Event Parts OTC: Parts OTC_jenis aktivitas pekerjaan (Quot, Order, etc)_keterangan lain
Contoh : PO_Order Part_Fuel Filter

Keterangan lain silakan diisi dengan unit model, WO No, P/N, etc.

Monggo jika ada yang ingin didiskusikan lebih lanjut hubungi kami.

Terima kasih atas support dan kerjasamanya

1
Terima Kasih,

Best Regards,

Donny Bayu Munandar

Command Center Support - Customer Support

PT Trakindo Utama
th
TMT 1 BUILDING, 11 Floor
Jalan Cilandak KKO No.1, Jakarta 12560, Indonesia
Tel. +62 21 782 2373, 299 766 20 • ext: 1115
donny.munandar@trakindo.co.id
www.trakindo.co.id

A member of Tiara Marga Trakindo Group

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