How to Order Spare Parts and other consumables for Equipment supplied

by GEA Westfalia Separator Group GmbH

Please contact the local GEA Westfalia Separator Group office closest to your site for
all your support requirements, to place spare parts orders or to request local on-site
support for all of your GEA Westfalia Separator Group equipment needs.
If you do not have the contact information handy, the contact details can easily be
found at:
www.westfalia-separator.com/service/service-contacts-worldwide.html

If you do not have Internet access, please call us and ask us for the local contact
details at our Headquarter in Oelde Germany:

Telephone: +49 2522 77 - 0

To speed up the handling of your request and to ensure that we supply the correct
parts, please include the following information with your requests:
- Machine Model and Serial Number (can be found on the machine ID label)
- Part numbers from the attached spare part list.
- Part description as taken from the spare part list.
- Requested quantity of each part.
- Your requisition number / Purchase Order number.
- Requested date of delivery.

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 - Your Company Contact details
 Your complete company name
(so we may research your account number)
 Your Billing address (if different from the Delivery address)
 Your requested Delivery address including Postal Zip Codes

The GEA Westfalia Separator Group Service Philosophy

Under the brand name serv&care we offer you as our customer and the operator who
is maintenance responsible of our delivered machine, these added values.
Please contact your local GEA Westfalia Separator Service Center in your area; for
contact information, see the above Internet link. The local serv&care team will be
pleased to provide support for all of your Spare Parts, On-Site Service and Repair
related matters.

The name serv&care combines two aspects of the modern service world

“serv” stands for service, meaning concrete actions to help in any way to maintain
the equipment of our customers. Whether it is for Spare Parts supply, assistance
using our excellent Field Service Engineers or our factory authorized comprehensive
repairs, all are covering the requirements of our customers. The main values of these
services for our customers are speed and quality. Our worldwide service network
serves as a basis to allow us to fulfill your requirement. GEA Westfalia Separator
Group offers on-time delivery of spare parts through our logistic hubs, local stock
levels and a global network of highly trained and experienced Field Service
Engineers and also having the specialized machinery in our Authorized Workshops
for comprehensive and safe repairs that only we can provide.

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“care” stands for the driving force of our service organization to be an innovative and
reliable partner. Together with our customers we strive to find optimum solutions that
fulfill and exceed their expectations. We are not only servicing the equipment, we
offer solutions that satisfy the central task of our customers to increase the reliability
of their equipment, operates efficient processes and ensure that the customer meets
his own corporate mandates for total quality. Our motivation is to supply complete
and timely support that is “one step ahead” of your support requirements.

“care-thinking” is the basis of our self-understanding as the market leader and being
recognized as the first choice service provider by our customers.

Our main foundations are:

 Customer Relationships
 Speed
 Quality
 Communication

The serv&care Service Products

Spare Parts

Original Spare Parts from GEA Westfalia Separator Group provide our customers
with the reliability and safety that they need for protecting their investments.
Customers who buy our machines and equipment, decided to rely on the engineering
and quality of products made in Germany, with its strong focus on innovation and on
excellent quality. Why should they be satisfied with less in regard to any spare part?

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Field Service

Our customers expect GEA Westfalia Separator Group as a service provider to have
the necessary expertise to carry out all required maintenance measures for their
particular machine and/or process. Services have to be provided world-wide,
irrespective of the market locale in which our customers operate and also irrespective
of where the company creates value.

We are always nearby waiting to assist you, 24 hours a day, 365 days a year!

Repairs

Our repair service reflects the level of care, precision and responsibility as the
manufacturer. Depending on the complexity, we are able to carry out repair work in
our authorized workshops around the world or in our factories. All authorized
workshops are certified in accordance with DIN EN ISO 9001 and follow the same
manufacturing methods and high standard which our company bases its reputation.

Rental Bowls / Exchange Parts

GEA Westfalia Separator Group always aims to keep the availability and security of
your equipment at the highest level. Depending on your particular model machine,
‘Rental Bowls‘, “Trade-In’s” and “Exchange” services are always available to keep
downtime to a minimum. In addition to Bowls and Scroll exchange parts, this is also
available for Decanter Gears, Clutches, Spindles, Hubs and Pistons.

Upgrades / Modernization

Changing market conditions or technological changes often require Upgrades /

Modernization, to increase efficiency, reduce power consumption, extend the life, or
to increase safety.

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With an Upgrade / Modernization we replacing existing older parts, modules or
controls components with the latest designed parts and components engineered
specifically for your machine, not just made to work.

Condition Monitoring

By use of the GEA Westfalia Separator wewatch® Condition Monitoring system, a

predictive maintenance approach can be applied. This approach provides an active
enhancement with constant data accumulation of the important parameters of your
machine that have a direct influence on the availability of the equipment. In
conjunction with regular preventive service intervals it ensures a status orientated
maintenance scheme that effectively saves our customers money.

Service Level Agreements

Written agreement between our customer and a GEA Westfalia Separator Group
subsidiary that optimize the support levels we can provide you. We have the
following types of support systems available to you: Preventive, Predictive,
Proactive, Premium or Customized.

Customer Training

The technology behind our machines is becoming more and more complicated. One
technical development is followed by another and another and so on. This is
particularly applicable to leading innovative companies such as ours. This is why we
place great emphasis on modern training approaches with the aim of dealing with
your own practical situations. We work closely with our customers to provide
operators and machinery mechanics with the latest knowledge required for achieving
this high level of added value.

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Factory Rebuilt Machines

If our customers are looking for used separators and decanters in not just
reconditioned but in First- Class quality, with high running reliability, an expected long
service life and the know-how of the manufacturer, then they have found the right
partner in us. This level of service is only available within the characteristics of a
market leader with the expert knowledge gained from decades of experience in the
construction of separators and decanters.

Applied Consulting

Service consulting is a fundamental step taken in the direction of optimizing and

adjusting operations to take the next step to using state-of-the-art technology and
become leaders in meeting the requirements of our customers markets and his own
customers.

This is the reason that we bring all the tools along with the latest technical knowledge
and our experience in problem analysis, evaluations and complex problem solving to
help meet the challenges we both face.

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