A Five-Step Formula to

Pragmatically Implement AI

Erick Brethenoux

© 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form
without Gartner's prior written permission. It consists of the opinions of Gartner's research organization, which should not be construed as statements of fact. While the information contained in this
publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research
may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are
governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or
influence from any third party. For further information, see "Guiding Principles on Independence and Objectivity."
The Most Frequent Statement
Gartner Gets Every Day From
Our Clients:

“We Want to Use AI …”

My First Question Is:

“What For?”

2 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Key Issues

1. What is AI and why might you care?

2. What is the five-step formula to practically get started with AI
techniques?
3. How do you prepare for the continuity of your AI efforts?

3 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Key Issues

1. What is AI and why might you care?

2. What is the five-step formula to practically get started with AI
techniques?
3. How do you prepare for the continuity of your AI efforts?

4 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
An Attempt at Practically Defining AI
Cognitive System is a natural or artificial system consisting of connected components that process
informational input and transform it into observable output (i.e., a set of systems that interact with the world,
understand, reason and learn)

Artificial Intelligence is a computer engineering discipline — a series of mathematically or logic-based

techniques, uncovering, capturing, coding knowledge, and leveraging sophisticated and clever
mechanisms to solve problems. i.e., a simulation of cognitive processes by means of computer programs.

Machine Learning at its most basic is the

Agent-based Computing
practice of using algorithms to parse data,

Perception Systems &

Ambient Intelligence
capture knowledge, learn from it, and then make

Natural Language
a determination or prediction.

& Orchestration
Representation
Optimization
Deep Learning is a subset of machine

Processing
Rule-based

Knowledge
learning composed of algorithms that create

Systems
systems
knowledge from multiple layers of information
processing.

5 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Key Issues

1. What is AI and why might you care?

2. What is the five-step formula to practically get started with AI
techniques?
3. How do you prepare for the continuity of your AI efforts?

6 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
The Right Formula for AI Techniques Introduction

1. Use cases. What are the quickest time-to-value most valuable cases?

2. Skills. Do you have the necessary skills to leverage AI techniques?

3. Data. Do you have the data to address the selected use cases ?

4. Technology. Given the problem, skills and data what are the techniques?
Governance

5. Organization. After a few POCs, where should the expertise reside?

7 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
 Art of the Possible: Information Innovation 1.
Approach Could we adapt
Real-world examples
what they’ve done?

What is important to us? What could the data tell us?

Business drivers
? Information assets
(internal/external/composite)

ü Actionable?

<< >>
ü Manageable?
Assess Prove With
ü Technological? Possibility
ü Economical? Feasibility Data Science
ü Ethical?

8 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
AI Projects Roles 2.
Domain
Understanding Line-of-Business
Managers

Corporate Subject Matter

Strategists Experts

Business
Data Translators
Engineers
ML
Architects Knowledge
Engineers
Application Computational
Developers Process Linguists
Engineers
Operation Research
ML
IT Engineers
Experts AI
System
Skills Architects Data Skills
Scientists

9 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Build a Data Sandbox for Domain-Specific AI 3.
• Purpose: Enabling innovation
• Design Principle: Sandbox
• Characteristics: Data
Discovery
• Flexible data volume 10101
01010
10101

• High data diversity

New
• Less to no governance Models

• Data curation and quality

• Challenge: High skills requirement

10 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Multiple Delivery and Composition Models 4.
Build Buy
via workbenches for Preembedded
single AI techniques Composite techniques in packaged
and decision systems apps and APIs
for composite AI Techniques
and
Hybrid
Delivery

Outsource
For experimental AI techniques
and early edge cases POC or
advanced AI techniques

11 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Where to Put the Knowledge Expertise? 5.
Corp./
LOB No. 1 LOB No. 2 LOB No. 3 CDO
SME/BT SME/BT

Steering
Committee

IT AI Lab
BT — Business translator
SME — Subject matter expert
DE/AIE Sandbox DE — Data engineer
AIE — Data scientist

12 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Key Issues

1. What is AI and why might you care?

2. What is the five-step formula to practically get started with AI
techniques?
3. How do you prepare for the continuity of your AI efforts?

13 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
AI Implementations Gotchas
Building AI systems exclusively for experts
AI systems should simplify and augment users’ work
Operationalization
Developing models is academics/operationalizing them is economics
The myth of data volumes
AI and machine learning consume a decent amount of clean and deep data
Governance approximation
Addressing the ethical, stability, trustworthiness, and accountability of AI systems
Team sport
Leaving data science and AI to data scientists and AI experts only
The AI ivory tower
AI is a small (be disproportionately critical) part of a much larger ecosystem
14 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Practical Recommendations on How to Start …

Engage the business:

– Identify at least three separate business initiatives (through measurable use
cases) that can benefit from AI techniques.
While going through the 5 steps, use a pragmatic approach:
– Be pragmatically bold (think big).
– Experiment with quick time-to-value solutions (start small).
– Start now — learn, redirect and beware of the scope creep (act fast).
Respect the impact on people:
– The impact of software and robots on employment, work and careers of
people will be profound.
– Work does not have to be conceived as a zero-sum game — disruption is
often about augmented intelligence.

15 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
Recommended Gartner Research

5 Steps to Practically Implement AI Techniques

Erick Brethenoux and Frances Karamouzis (G00383797)
Five Ways Artificial Intelligence and Machine Learning Deliver Business Impacts
Erick Brethenoux and Alexander Linden (G00431403)
Demystifying XOps: DataOps, MLOps, ModelOps, AIOps and Platform Ops for AI
Soyeb Barot (G00737833)
What Is Artificial Intelligence? Seeing Through the Hype and Focusing on Business Value
Erick Brethenoux (G00730970)
Artificial Intelligence Maturity Model
Svetlana Sicular, Bern Elliot and Others (G00466009)
Survey Analysis: Moving AI Projects From Prototype to Production
Erick Brethenoux (G00729313)
2021 Strategic Roadmap for Enterprise AI: Natural Language Architecture
Anthony Mullen, Magnus Revang, Stephen Emmott, Erick Brethenoux and Others (G00734192)

For information, please contact your Gartner representative.

16 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.
 Thank You

17 © 2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.