ACTIVITY IN

MULTICULTURAL
DIVERSITY
GROUP 8
CIARA SHEN JYXELLE PORTILLO
ANGELYN ROBERTO
ALLEN JR MAGUSIB
CHRISTIAN DELA CRUZ
 Wendy’s Organizational Culture
Characteristics

Wendy’s organizational culture is a defining factor on how

customers, employees and investors view the business. A
company’s organizational culture is the combination of values,
traditions, and expectations that affect employees’ behaviors.
At Wendy’s, human resources are developed to reinforce the
company’s organizational culture. This culture is based on
Wendy’s business needs and aims for competitiveness. As one
of the biggest firms in the global fast food restaurant industry,
Wendy’s uses its corporate culture to optimize employee
performance and customer satisfaction. This condition
supports Wendy’s business goals and strategic objectives.
 People-First Attitude. People are a top priority in Wendy’s
organizational culture. In this regard, the company’s objective is
to ensure that all stakeholders are properly considered. Wendy’s
believes that people are the foundation of its business. Wendy’s
integrates the needs of employees, customers and business
partners in its policy development processes. Employees are
expected to ensure that people’s concerns are considered. Thus,
this organizational culture facilitates Wendy’s effectiveness in
developing its human resources and corporate social
responsibility programs.

 Emphasis on Quality. Wendy’s mission statement and vision

statement highlight the importance of quality. This factor is also
integrated in the company’s organizational culture. Wendy’s
believes that quality is the main selling point of its products.
Based on this organizational culture, Wendy’s continues to
innovate with high quality to attract consumers to its
restaurants around the world. Employees are expected to
adhere to high quality standards.

 Ethical Action. Wendy’s includes ethical action in its

organizational culture. This factor is viewed as a determinant of
the company’s ability to address needs, rules and expectations.
Wendy’s has three main thrusts in this component of its
organizational culture: (1) honesty, (2) integrity, and (3) respe ct
for one another. These virtues influence employees’ decisions.
Wendy’s believes that the business and employees are more
likely to achieve high performance by applying these principles.
Thus, Wendy’s organizational culture also supports ethical
conduct and helps prevent illegal activity.
LESSON LEARNED :
For me, The key to a successful organization is to have a culture
based on a strongly held and widely shared set of beliefs that
are supported by strategy and structure. When an organization
has a strong culture, three things happen: Employees know how
top management wants them to respond to any situation,
employees believe that the expected response is the proper one,
and employees know that they will be rewarded for
demonstrating the organization's values. An organizational
culture enables a mutual understanding of an organization’s
main goals and objectives for collaborative success. The
development of an organization’s distinct culture is essential for
employee satisfaction and in turn loyalty. Along with having a
strong representation of branding, different cultures attract
different types of people to any given organization, which
ultimately contributes to its overall composition.