PROGRAM OUTCOMES THAT ARE ADDRESSED BY THE COURSE ON OPERATIONS MANAGEMENT IN TOURISM AND HOSPITALITY INDUSTRY

Program Outcomes Course Outcomes Topics Performance Indicators Action Indicators

a. Articulate and discuss Analyze the standard
the latest developments procedures and latest trends
in the specific field of in MICE such as planning,
practice. conducting and evaluating to
attain the highest
understanding in hospitality
industry.
Module 1 Show great understanding Facilitates Learning of the
Plan and Develop Event and knowledge about the Competencies (L)
Proposal or Bid latest trends and standard
procedure in the industry
Module 2 and how to apply them in
Develop an Event Concept conducting an event.
Module 3
Develop an Event Program

Module 4
Select Event Venue or Site

Module 6
Provide On-Site Event
Management Services

b. Effectively communicate
orally and in writing
using English, Filipino,
mother tongue language,
and appropriate Foreign
Language required by
the industry.

c. Work effectively and

independently in multi-
disciplinary and multi-
cultural teams.

d. Act in recognition of
professional, social, and
ethical responsibility.
e. Preserve and promote
“Filipino historical and
cultural heritage” (based
on RA No. 722)

f. Demonstrate knowledge
of tourism industry, local
tourism products and
services.

g. Interpret and apply

relevant laws related to
tourism industry.

h. Observe and perform

risk mitigation activities.

i. Utilize information
technology applications
for tourism and
hospitality.

j. Manage and market a Apply skills of principles of Module 2 Demonstrate skills in Facilitates Learning of the
service-oriented MICE by conducting variety Develop an Event Concept conducting events and Competencies (L)
business organization. of events/ conventions. conventions in line with
Module 3 MICE industry principles
Develop an Event Program
k. Demonstrate Device an event plan and Module 5 Demonstrate skills in Facilitates Learning of the
administrative and conduct a dream event to Develop and Update Event planning, developing, and Competencies (L)
managerial skills in a allow student fonder their Industry Knowledge conducting event
service-oriented skills on managing an event.
business organization. Module 1
Plan and Develop Event
Proposal or Bid

Module 2
Develop an Event Concept

Module 3
Develop an Event Program
 Module 4
Select Event Venue or Site

Module 6
Provide On-Site Event
Management Services
l. Prepare and monitor
industry specific financial
transactions and reports.

m. Perform human capital

development functions of
a tourism-oriented
organization

n. Utilize various
communication channels
proficiently in dealing
with guests and
colleagues.

o. Produce food products

and services complying
with enterprise
standards.

p. Apply management skills

in F&B service and
operations.

q. Perform and provide full

guest cycle services for
front office.

r. Perform and maintain

various housekeeping
services for guest and
facility operations.
s. Plan and implement a
risk management
program to provide a
safe and secure
workplace.

t. Provide food and

beverage service and
manage the operation
seamlessly based on
industry standards.

COURSE CONTENT

STUDENT LEARNING LEARNING METHODS AND

CONTENT/TOPICS ASSESSMENT REMARKS
OUTCOMES ACTIVITIES STRATEGIES
 Interpret event brief Module 1 Assignment Creating Event Brief Virtual Lecture and
 Develop proposals Plan and Develop Event Individual Activity Discussion
and bid details Proposal or Bid Recitation
 Develop bid materials  Interpret Event Brief Quiz
 Submit or present the  Develop a Proposal
bid or proposal on and Bid Details
time.  Develop Bid Materials
 Submit or Present the
Bid Material

 Identify overall event Module 2 Assignment Essay Modular /

objectives and scope Develop an Event Individual Activity Asynchronous
 Establish event Concept Recitation
concept theme and  Identify Overall Event Quiz
format  Establish Event
Concept Theme and
Format

 Identify overall event Module 3 Assignment Creating Event Modular /

objectives and scope Develop an Event Individual Activity Program Asynchronous
 Establish event Program Recitation
concept theme and  Identify Conference Quiz
format Objectives
 Design Event Program
 Finalize Program
Details

 Analyze venue or site Module 4 Assignment Sourcing Event Venue Virtual Lecture and
requirements Select Event Venue or Individual Activity in the Philippines with Discussion
 Source event venues Site Recitation Complete Details (i.e.
or sites  Analyze Venue/Site Quiz inclusions, price, etc)
 Confirm venue or site Requirements
arrangements  Source Event Venues
or Sites
 Confirm Venue/Site
Requirements

 Source and apply Module 5 Assignment Essay Activity Virtual Lecture and
 information on the Develop and Update Individual Activity Discussion
structure and Event Industry Recitation
operation Knowledge Quiz
 Source and apply  Source and Apply
information on ethical Information on the
and legal issues for Structure and
the event industry Operation
 Source and apply  Source and Apply
information on event Information on Ethical
industry technology Information on Ethical
 Update event industry and Legal Issues for
knowledge the Event Industry
 Source and Apply
Information on Event
Industry Technology
 Update Event
Industry Knowledge

 Prepare for on-site Module 6 Assignment Essay Activity Virtual Lecture and
management Provide On-Site Event Individual Activity Discussion
 Oversee Management Services Recitation
meeting/event set-up  Prepare for On-Site Quiz
 Monitor Management
meeting/event  Oversee
operation Meeting/Event Set-up
 Oversee  Monitor Meeting/Event
meeting/event Operation
breakdown  Oversee
Meeting/Event
Breakdown