At cafeteria of the Islamia University of Bahawalpur(Abbasia campus).

our
aim to provide the customer with the range of facilities, served promptly and
efficiently by our staff.please take 5 minutes to fill up the questionnaire and
help us maintain our reputation as one of the best cafeteria in Islamia
University of Bahwalpur.

Tell us about the visit to cafeteria of Islamia University Bahwalapur

In the each following questions, choices are given please check (√) the only one.

1. How often, on average, do you visit this cafeteria.

a. Daily
b. Weekly
c. Twice a week
d. Monthly
e. Twice a month

2. How do you rate the speed of service.

a. Very poor
b. Poor
c. Good
d. Very good
e. Excellent

3. How do you rate the quality of the food.

a. Very poor
b. Poor
c. Good
d. Very good
e. Excellent

4. How did the experience meet with your expectations regarding behaviour of staff.
a. Has not met with my expectations at all
b. Has to a certain degree not met my expectations
c. Has to a certain degree met with my expectations
d. Has met my expectations
e. Has exceeded my expectations

5. How did the experience meet with your expectations regarding staff have food and
beverage knowledge.
a. Has not met with my expectations at all
 b. Has to a certain degree not met my expectations
c. Has to a certain degree met with my expectations
d. Has met my expectations
e. Has exceeded my expectations
6. How did the experience meet with your expectations regarding menu item variety.
a. Has not met with my expectations at all
b. Has to a certain degree not met my expectations
c. Has to a certain degree met with my expectations
d. Has met my expectations
e. Has exceeded my expectations

7. How did the experience meet with your expectations regarding authenticity of food.
a. Has not met with my expectations at all
b. Has to a certain degree not met my expectations
c. Has to a certain degree met with my expectations
d. Has met my expectations
e. Has exceeded my expectations

8. How did the experience meet with your expectations regarding taste of the food.

a. Has not met with my expectations at all

b. Has to a certain degree not met my expectations
c. Has to a certain degree met with my expectations
d. Has met my expectations
e. Has exceeded my expectations

9. How did the experience meet with your expectations regarding Atmosphere.
a. Has not met with my expectations at all
b. Has to a certain degree not met my expectations
c. Has to a certain degree met with my expectations
d. Has met my expectations
e. Has exceeded my expectations

10. How did the experience meet with your expectations regarding sitting (tables).
a. Has not met with my expectations at all
b. Has to a certain degree not met my expectations
c. Has to a certain degree met with my expectations
d. Has met my expectations
e. Has exceeded my expectations

11. Which aspects of the food impressed you the most.

 a. Taste of the food
b. Tempreture of the food
c. Menu item variety
d. Food quality
e. Authenticity of the food

12. Which aspects of the service impressed you the most.

a. Attentive staff
b. Efficient service
c. Sympathy handling of complaints
d. Friendly, polite and helpful staff
e. Staff have culinary heritage knowledge

13. Which aspects of Atmosphere impressed you the most.

a. Cafeteria’s tempreture
b. Cafeteria’s appearance
c. Table settings, crockry, cutlery
d. Music
e. Staff appearance

14. How satisfied are you with the whole experience offered at cafeteria.
a. Tottally dissatisfied
b. Certain degree to dissatisfied
c. Dissatisfied
d. Satisfied
e. Totally satisfied

15. Will you return to this establishment.

a. Yes
b. No

16. Will you refer others to this establishment.

a. Yes
b. No

17. Are there any other comments that you would like to make.
Thank you for taking the time to help us with our research.