TTTY6034  

ANALYSIS AND DESIGN OF HEALTH INFORMATION SYSTEMS 

 
CASE STUDY 2 
 
CAPSTONE CASE: NEW CENTURY WELLNESS GROUP 
 
Tasks 
 
1. Review the organization chart you prepared in Chapter 1 and determine who should
be on the JAD team, and why. Also, how will you create a sense of team ownership
from the start? 

2. You may be given a standard set of interview summaries, or you may conduct role-
play interviews. Either way, use the information to complete Tasks 3 and 4. 

3. Develop a checklist that includes several requirements for system output, input,
process, performance, and control. 

4. Design a questionnaire to learn how New Century patients feel about insurance
procedures and appointment scheduling. Your questionnaire should be designed for
a sample group of patients, and should follow the suggestions in this chapter. After
you complete the questionnaire, select a sampling method and explain your choice. 
 
 
Joint Application Development (JAD) Team
 
Formation of Joint Application Development (JAD) Team is important as it brings users into
the design process as active participants. It consists of a project leader and one or more
members from the management, department and user work level. Ideal planning would be
to assign group leaders to head small group sessions including the IT staffs’ support. The
main objective would be to collect input and information, understand business needs in
preparation for new system requirements. The JAD Team members should not be distracted
by day-to-day operation of the centre in order to optimise their contribution to the JAD
Team.
 
The JAD team for NEW CENTURY WELLNESS GROUP shall consist of:
JAD Project leader
Top management (project owner/sponsor)
Managers
Users
IT staff members
Recorder

Considering the Organization Chart for N EW CENTURY WELLNESS GROUP, we would like to
propose the following for the formation of JAD Team:
  
JAD Team Role Name Operational Role Level
(manager/dept/user/IT
)

Project Leader

Project Owner Dr Jones At least one of the

2 owners of the
clinic should be on
the JAD Team.
Since the initial
communication for
the design of an
information system
to support the clinic
operation and
growth came from
Dr Jones, we have
selected him to
represent the
owners in the JAD
Team.

Team Member Anita Davenport Manager manager

Team Member Susan Gifford Patient user Susan Gifford

manages patient
medical records.
She should be on
the JAD Team as
she understands
the much needed
information and
operation which
would be crucial to
the receptionists,
nurses and doctors
at the time of
appointment
scheduling and
visits.

Team Member Tom Capaletti Billing user Tom Capaletti

manages account
receivable. He is
well versed with
what is required for
managing the
 billing.

Team Member Fred Brown HR dept

Team Member Corrine Summers Payroll user

Team Member NC IT

Team Member Recorder

 
2. INTERVIEW SUMMARIES
List of people to be interviewed:
1.
2
3.
 
3. SYSTEM REQUIREMENT CHECKLIST
System:
Billing
Patient
HR
Payroll
 
Input

  Particular   Inserted by

INPUT Patient Name & Background details Name Receptionist

ID
Telephone
Email
Address

  Physician In-Charge Name  

ID
  Procedure done    
Treatment Received
(complete information to include also date,
time, patient medical record number)

PROCESS Calculate the billing charge    

  To prepare for an integrated upgrade to be    

able to generate insurance claim form
automatically

OUTPUT Report online volume statistic periodically    

PERFORMANC System must be able to accommodate    

E existing user, also must be prepared to be
upgraded for future integration

  Response time must not exceed 5 seconds    

  System running 24/7 365 days a year    

SECURITY Login security    

  Separate level of security for user and admin    

  Must have audit trail    

   system must create an error log file that    
includes the error type, description, and time
 

 
 
 

2. Steps involved
• Step 1 - Determine the people to interview
• Step 2 - Establish objectives for the interview
• Step 3 - Develop interview questions
• Step 4 - Prepare for the interview
• Step 5 - Conduct the interview
• Step 6 - Document the interview
• Step 7 - Evaluate the interview
2. INTERVIEW SUMMARIES
List of people to be interviewed:
1.
2
3.

3. SYSTEM REQUIREMENT CHECKLIST

System:
Billing
Patient
HR
Payroll

Input
 Particular Inserted by
INPUT Patient Name & Name Receptionist
Background details ID
Telephone
Email
Address
Physician In-Charge Name
ID
Procedure done
Treatment Received
(complete
information to
include also date,
time, patient
medical record
number)
PROCESS Calculate the billing
charge
To prepare for an
integrated upgrade
to be able to
generate insurance
claim form
automatically
OUTPUT Report online
volume statistic
periodically
PERFORMANCE System must be able
to accommodate
existing user, also
must be prepared to
be upgraded for
future integration
Response time must
not exceed 5
seconds
System running 24/7
365 days a year
SECURITY Login security
Separate level of
security for user and
admin
Must have audit trail
system must create
an error log file that
 includes the error
type, description,
and time

• Input Examples
• The department head must enter overtime hours on a separate screen
• Student grades must be entered on machine-readable forms prepared by the
instructor
• Each input form must include date, time, product code, customer number,
and quantity
• Process Examples
• The student records system must calculate the GPA at the end of each
semester
• The human resources system must interface properly with the existing
payroll system
• The prescription system must automatically generate an insurance claim
form

Output
• The Web site must report online volume statistics every four hours, and
hourly during peak periods
• The contact management system must generate a daily reminder list for all
sales reps
• The purchasing system must provide suppliers with up-to-date specifications

Performance
• Performance Examples
• The system must support 25 users online simultaneously
• Response time must not exceed four seconds
• The system must be operational seven days a week, 365 days a year

• Security Control Examples

 • The system must provide logon security at the operating system level and at
the application level
• The system must maintain separate levels of security for users and the
system administrator
• All transactions must have audit trails
• The system must create an error log file that includes the error type,
description, and time

Control

• 4. Suggestions for designing a questionnaire

• Keep the questionnaire brief and user-friendly
• Provide clear instructions
• Arrange the questions in a logical order
• Phrase questions to avoid misunderstandings
• Try not to lead the response
• Limit the use of open-ended questions that are difficult to tabulate
• Limit the use of questions that can raise concerns about job security
or other negative issues
• Include a section for general comments
• Test the questionnaire on a small test group before finalizing it and
distributing to a large group