6 Eee eet The City Social Welfard and Development Office of Bintan shall: 1. Greate equal opportunity for self-empowernent among prograrn beneficiaries which is founded on line value of integrity andl respect to human dignity 2. Spearhead in the implementation of devolved social protection programs and services by the Department af Social Welfare and Development (OS) We endeavor to provide responsive, devalopmental, and timely social and protective services that is built on the resiliance of its citzen: | 4. Develop programs and advocate for social welfare and development | policies, and work to ensure that these SWD policies and programs are iaission 5 realized and appreciated by the clisnis that it serves. 5. Bifian City will continue to innovats orocrams that pravides holistic, development to marginalized sectoral aroups. |"A Cily Social Welfare and Development Office that is self-sufficient. a leading institution providing responsive and proactive social services, and determined Vision: © relentlessly pursue the attanment of @ poverty and oppressed free | Binanense." I 1. Personne! exhibiting high degree of competence, and strong adherence to Compassionate and committed delivery of progrems and services; | 2. Conduct of regular assessment and evaluation ofits processes and Quality Potiey: |“ procedures to ensure cient satisfaction | 9. Site observe te starcarcs set by goveming nsitions inh | discharge of social welfare and development programs for individuals, | | families, and communities. L_ | - - j EXTERNAL ISSUES ] | INTERNAL ISSUES (sues arising fom legal technological, | {isues related to vals, cute, campave, marie, ct | | FOCUS AREA | ‘and performance of the organization) ‘economic environments whether international, | atonal, regional of oea) | __stmencris | wearwesses | oPporTunmes |_THREATS ~ Commited and | Uiled compuier | New oommun | Trained office ‘operation skill and | partners have been | reporied cases of | personnel witing to | unreliable computer | Identfed enabling | damestic ve | | extend support system at the the CeWDO to | andchild abuse. | even beyond work | OSCA, provide timely | | schedule | services to clents, | Confidentiality of | Tendencies of ceases is at stake | Presence of certain personnel to whenever cients | teamwork and | loose temper andor relaves | People _| collaboration because of fepor incidences of | persistent cents VANE in seca Personnel with media diferent expertise | Limites and j can provide varying | restricted mobilily of Exposure of CSWO | fesourees forthe | personnel because personne! to COVID GSWNDO to function | of health isk ‘while attending to | fly wel and full | thateseane | tmandate. responses inEXTERNAL ISSUES (isu FOCUS AREA | | INTERNAL ISSUES | | {insuos rotated to values, care, Mowedge ‘and performance of the organization) econo envfenments whether inamatvons, nat regional er aca i + sTmenris | WeAaesses| | opronrunmes | THREATS | Seatonal wottorce | | | willbe hired | : | | | - tnd budgerare | Alocatons aro, | pslayes tuning Allocated to inence | Sometimes devie@d || asus delayed regular socal program cinanciatstanny | wale and unforeseen, program | mlomentation a | SShiceoinduding | umber ofclents — DSWWD:VA one acing a the protection requesting national programs. ocome. | government. — __| LL — | F Ratable registry of lente ened ty | the CSWO work space | Redisty of ints in | ones the AICS program is anatinctonay | Re AICS rogram is equipment wth | readily available rocniant ‘There are other MIS. raters and beng used 8 Asence of data rove & overnment ; Technology and_ | conducive Banking system for] Soencies especialy | EO aya, Cs | Equipment | envronmentfor | Ranagemont andin | ECCD. Counc | fating of syst een the laventory ot | they equre LGUS to | ¥- cases being handled | |<. ere | avaiabietacttesto |oiag, SN | Sccommedate reteral for | protecive custody | | | Edorinstistonal | | care of lens Lo {| - - | “ere are | | establishes | | rocedures in Impementing Provedes iN wusguides cents rams and avaing seices of | rogram Unarianty ot | Baie Series of because | i other program conflicting | varying | | athe egram opr assessed anny waning | | pertormance | Aogesstotaning | tment woriore | MA enhanced $0.28 regain | Srareeatcn inoother programs tt | 1 th more | Procedures and ier lin eed a “ requirements. | materials that could | "°*4 7588: accessible and | hep enhance Timely assistance performance esp on tnd suppor | 2350 management Feedback mechanism andEXTERNAL ISSUES INTERNAL ISSUES (deswos arising tom legal, technological, sissies tolled fo val, cate, owed i sa lormance ofthe organization) | ‘environments iether inerationsl | rational, regional or local) STRENGTHS, WEAKNES: | opportunimies | THREATS | documentation is in ] placo, and success be monitored | roaularly based on | | performance targets | fof each individual staff Motivated CSWDO, personnel that are ‘eiermined to achieve compliance Institutional polices Nonfamialy | Como developed to | anaards andor | TEMES | aaybe labeled Legal / Regulatory Pomplance it lity to come non-compliant. ‘Complian to government Heese le tained | local pariner ae reputations’? . ayers regulation reaoure : ~ Programs can be mained 88 Supportive citcaly driven | leadership that | Development of eae texts politcal vill irmovalve oarem | east mover of Poltical to initiate programs, | None. | for the different ey personnel | and fly suppor the seers ofthe | eained personne services of ‘community. yarangay level. | sees the barangay | | | Established a | coordination \ | Between and | tec and other | among other advocacy maieriais | | stakeholders of | Lack of monitoring | §6 popularize the social protection | personnel for he services and Clients who are programs, conduct of eligibility persistent and | homevisit to PWD Market / siito PWD | requirements so as__| uncooperate to Customer Needs | Instuctions and | and Solo Parents. to guide cients | instructions. process flow in eet availing programs | Absence of Manual | and services of the | of Operation for the CSWDO are posted | LGU-run — Bahay- for easier reference | Pag-asa. of clients, | I i [ erry. watery pS = Zaty Mii Interestod Parties | Chents / Beneficiaries TC ATE Needs (Stated Services) = Timely delivery of social services * Social Case Study Report and Certification = Certification and attestation of sectoral membership are given through the issuance of PUD, Senior Citizens, and Solo Parent's identification card. Monthly medical Assistance for Senior Citizen with health problem ‘+ Facilitate compliance of senior citizens to Phitheatth © HAPI Card for Senior — ‘© Regular medical assistance for persons with disabilities requiring maintenance medicines. Expectations (implied Requirements) + Services and programs are ayailed when itis most needed Contains accurate information about the client Psychosocial interventions and case recommendations are based on sound professional judgment Background are checked, and information given by clients are validated. © IDsare issued once requirements are complied with: > Assistance being requested are provided iff. requirements are complied: ¥ Senior Citizen 1D ¥ Medical Certificate ¥ Medical Prescription ¥ Endorsement of ASCAB- President * Provide indorsement to Phithealth with Xerox copy of Senior Cit © Philhealth 1D or Membership Data Record are provided to olients. ® Clients availed of the HAPI PWO ID Medical documents Day Care Services * Child development worker are trained * Curriculum are strictly followed © Centers are constantly being monitored for compliance. + Improvements are introduced itnecessary. © Child Development Center are | accredited by dies | a [rerIntorosted Partios | Needs (Stated Sorvict's) Subsidy andior Financial Support for Burial, AICS Medical, Eyeglass, Balik Probinaya, Soc! Pension Sel-Employmant Assistance Prog‘am Recovery Program for Victims 8 Survivors of Abuse ‘Conduct of Intervention and Diversion Program for Children-at-Risk (CAR) and Children-In- Conflict with the Law (cic). Expectations (implied Requirements) Remunerations / compensations are provided iv Child Deveiopnent Workers. Assistance are provided to sligible clients. Documentary requirements Capital assistance are given to clients, Good repayment rats is Case is managed by a mult disciplinary team. Individualized treatment plan is made for the client's Case is also managed by a multi-disciplinary tean. Community or center-based diversion program is conducted fo CICL Community is actively involved in the intervention program of CAR. Subsidy Allowance for President of City Senior Citizen Pariner Organizations Nutrition Services Subsidy allowance for Barangay Nutrion Scholars (BNS) ‘Opportinity for partnership and areas for engagement of socio-civie organizations and other interested pariies are defined, President of city senior citizen receive their allowances ‘Areas in the city with high | incidence of malnourishment is. | identified | Malnourished children are fed | and have gained weight. Raised community awareness brought about by IEC material distribution and advocacy campaigns. BNS regularly submit their accomplishment reports, Allowances are distributed based on scheduled dates, Partners provide augmentation to social and protective services,Interested Parties Community Structures Employees ° Mayor's Office 8 Updated as of January 12, 2021 indigent clients, Provide feedback to the ‘Mayor's Office on the status and development of programs being implemented, Expectations (implied Requirements) BCPC passed the "mature’ functionality assessment of the DILG. Continuing growth and development fon manage the day-to-day activities of the social welfare and development office, All assistance that are provided to clients are properly accounted and follows strictly established protocols.| cE eo OS RE LE TT NFS Tr aE = imac i : CTT] ‘ Boe au : repaaqmn — veoaopscrn | ree pees 2 (| “ons i [ reone cr ee TTT 1 rmsneaarepnan [romamassarna a] rns | ee Sipe Sa (| fescozns secaton Tercens tune sesertcbom | berated tarts / ae leamactessescreiing | naaion tacos | Sonioaenant caine [Memes Secataaes shennan” | Saepweich eyamate | 2 woo |e | |e rnceure, en aan cn L | | i 5 mal lepamienges's | maoaaaams || | | peeeeee agen a weal 1) emanate [pages : oo |] Jomingst's: | tt macanaeses | | | [eee aa 2 0 Ta | [pmomansconoonnast| sewrayretgaa tela | fetes i : ee msc can | A gngrinet || ieee a cusses | 2 male lemageinndtote | Ato magnenmeinet mae i iz npn retan | | soccer ang arums | Soar acametpane® | 2 © * | eee st nein \ eect) es nommocsanesiene | aemammncamnw | 5 = | | Sesame | | emoraaes 2 Wo | :ceoumamuon |Mesetaereerstcts|oueemmenmms| | 2]2 [a] « | we (> ete | mam eate mie | snnrsninanemine fonmsreammml fafa ]a] «| we | | FEES | menage coca |Pagematontenmaigenys | wmmanaiimemm| >) y fap pm fot |] tease | | teaeabaien! | - =e | a ; =| | |Contewe to coneuct. auras lowmanncentnayadm| 2} a | a2] te * fangs a | en aca nat a ee Levcamn ” pamaseneged = “eeu oe ae aoe esemoras mmmeas Gees) || [-) = | | a ne a Lemnos | cae srocrmenme | ouniromensrwm | comma [2 {zlsfs| « | ow [a eee [ee snanaeonn AG ODE, eves a Rn fmm, maT von wey E SeOPPORTUNITIES ACTION PLAN Department: City Social Welfare and Development Office (CSWDO) Opportunities ‘New community partners have been ‘dentiied enabling ine CSWDO 0 provide lime services to clients, “There are funds and program avgmnentation from DSWD-IVA, ‘There are ciher MIS heing used by government agencies especially the ECCD Council and JAANE which they require LeUs to use, Proceduras a-avaling Sones ofthe CSW canbe regularly assessed and enhanced so as to provide service ‘users with mare accessible and timely assistance and support. Institutional solices ca ieveloped to encourage cooperation ‘among local partner agencies, Action Pian Continuously provide capabiliy bouking activties and ease repo ‘mantoring, Prepare for program devolution and ‘downloading of funds tothe LGU. Assign pessonnet to take-chame of ‘managing the datanate Regular conduct of program montoring and assessment FFacilitte the conduct of functionality assessioni of VAIC Desh ‘BCPCs, Resources Developmert of innovative program | for the diferent sectors “of the ‘communi, JEC and other advocacy materials to popularize tie services and eligibility Fequirements so as fo guide clients / «the use of radio broadcast ‘end other platforms, lee neease Responsible Funds fr traning CSWO ottce i Personnel “cswoon augmentation a ~ CSWD Office | Personen, face c5w0 OfRee Supplies and males aaa ~~ CSIND Off _ et ini ragency me paticpaion & involvement a ‘CSWO Office None. " udget for ‘CBW Office reprodetion of printed advocacy waters. (ANNE. SARMIENTO, aPsy_ “180 Facilitator Time Frame Jan 2019 te Dec 2021 Jan 2020 te Dec 2021 ‘Jan 2020 te Dee 2021 Jan 2020 te Dee 2021 Jan 2020 te Bee 2021 ‘Jan 2020 to Dee. 2021 Jan 2020 to Deo 2021, | Status | onoing ‘ongoing On-going Onsioing Ongoing