University of Economics, HCMC

School of Foreign Languages for Economic Purposes End of Unit Test.U10.M3

Division of English for General Purposes

EXAM IN ENGLISH FOR BUSINESS COMMUNICATION (75 minutes)

Section 1: Language knowledge (40 marks)

I. Choose the best answer for each blank.
China’s heavy pollution has been well documented. Last year, Beijing (1) ………. ​two “red alerts”​ for
pollution, the highest level warning ​(2) ………. calls for emergency measures such as closing schools ​(3)
………. restricting car use. Poor air quality is also having a significant knock-on effect on (4) ……….
country’s tourist trade​.

Some businesses are ​(5) ………. advantage of the air pollution​ ​– food delivery services that meet the
needs of those staying indoors; bars which push (6) ………. air purifiers as a marketing tool to get
customers in; and beer (7) ………. gets cheaper as the air quality decreases. But these are not long-term
solutions.

According to Ma Jun, one of China’s (8) ………. prominent environmental voices, China has reached its
(9) ………. tipping point. “I think it’s time to change and balance the environment and growth. If we don’t
do that we’re going to suffer a hard landing …………(10) very soon,” ​says Ma​.

1. A. issue B. issues C. issued D. issuing

2. A. who B. what C. which D. when
3. A. and B. but C. or D. as
4. A. the B. a C. an D. 0
5. A. making B. getting C. having D. taking
6. A. his B. her C. their D. your
7. A. this B. that C. these D. those
8. A. much B. many C. more D. most
9. A. ​environment B. environmental C. environmentalist D. environmentally
10. A. today B. one day C. next day D. the following day
II. Choose the best answer.
11​. ………… is the crime of buying or selling shares in a company with the help of information known
only by those connected with the business
A. sex discrimination B. price fixing C. insider trading D. environmental
pollution
12​. Disposing of waste chemicals in the sea results in ………… .
A. bribery C. corruption
B. environmental pollution D. industrial espionage
13.​ In general, ………… is a form of dishonesty or criminal activity undertaken by a person or
organization entrusted with a position of authority, often to acquire illicit benefit.

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 A. corruption C. animal testing
B. counterfeit good D. money laundering
14​. ………… is the process of concealing the origins of money obtained illegally by passing it through a
complex sequence of banking transfers or commercial transactions.
A. Insider trading B. Bribery C. Tax fraud D. Money laundering
15​. ………… the crime of giving someone money or something else of value, often illegally, to persuade
that person to do something you want.
A. Price fixing B. Bribery C. Claiming extra expenses D. Morality
16​. A ………… good is a replica version of another company’s product. It usually copies the trademark
(name or logo) and/or distinctive features of that other company’s product to imitate a genuine
product.
A. durable B. consumer C. stolen D. counterfeit
17​. ………… discrimination is where you're treated unfairly because you're a man or a woman.
A. Sex B. Racial C. Positive D. Age
18​. ………… means stealing secret information from one company in order to help another company.
A. Hacking B. Private detective C. Industrial espionage D. Fraud
19​. Animal testing involves scientific testing and experimentation during which ………… are used to test
a wide variety of chemicals and products.
A. people B. animals C. scientists D. laboratories
20.​ Price ………… refers to an agreement between market participants to collectively raise, lower, or
stabilize prizes to control supply and demand.
A. elasticity B. quotation C. tag D. fixing
21.​ Can you give me an example of an industrial company that disposes ………… waste chemicals in the
sea?
A. in B. at C. of D. with
22.​ ​You should look at the issue ………… many different angles.
A. for B. from C. with D. in
23.​ That drug was withdrawn ………… the market because of its harmful side effects.
A. with B. in C. to D. from
24.​ I am wondering whether that company is living ………… its mission statement that it is an ‘ethical
company which will always put principle before profit’.
A. for B. with C. up to D. together
25.​ The company’s image was damaged when a newspaper ran a series of articles ………… some unfair
methods used by its sales representatives to sell the company’s products.
A. criticizing B. criticized C. criticizes D. criticize
26.​ ​The job turned out ………… harder than we thought.
A. being B.​ to be C. was D. did
27.​ The drug ………… for people suffering from diabetes has been highly successful.
A. developed B. developing C. develops D. develop
28.​ There are two problems ………… to drugs that the company is developing.
A. are related B. relate C. relates D. relating
29.​ Until now, the sales of the new branch in Singapore ………… impressive.
A. were B. have been C. has been D. was
30.​ By the time Mary got there, the meeting ………… over.
A. was B. has been C. was being D. had been

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31.​ Students can't cope with too much complexity. But, on the other hand, if the tutor makes things
too simple, that's selling them ………… too.
A. short B. down the river C. out D. else's product
32.​ ………… is the action of attempting to explain or justify behavior or an attitude with logical reasons,
even if these are not appropriate.
A. Responsibility B. Opportunity C. Rationalization D. Collaboration
33.​ It's really in your best interest to have your lawyer …………………. the contract before you sign it.
A. to be review B. reviewed C. to review D. review
34.​ How much can you “dress up” your résumé to make yourself as strong a candidate as possible
without crossing the ethical line of ………… ?
A. fire B. deception C. respect D. departure
35. ​It’s always up to the company to be clear about why an employee has to leave, so knowing the
difference between firing staff and making them ………… , for example, could help you in the long-run.
A. happy B. loyal C. redundant D.confused
36.​ The purpose of our work ………… provide the data about climate change.
A. are to B. is to C. aims at D. is for
37.​ Companies should get their employees ………… and motivated to do something in their own
communities ………… respect to the environment.
A. inspiring – with B. inspiring – for C. inspired – with D. inspired - as
38.​ What do you think if the accomplishments in question ………… on the front page of the Wall Street
Journal?
A. were reported B. reported C. was reporting D. are reported
39.​ A blog about the dangers of lying on resumé elicited 60 comments from job seekers ………… lying.
A. recommend B. recommending C. recommended D. were recommending
40.​ Executives caught ………… on their resumes often lose their jobs.
A. lying B. told lies C. lies D. lied
Section 2: Language use (60 marks)
I. Read the following passages and answer the questions that follow.
What whistleblowers should know
by Michael Skapinker
The House of Commons Treasury Committee has been examining the management of UK banks
leading up to the banking crisis. In evidence to the committee, Paul Moore spoke publicly for the first time
of his warnings three years ago to HBOS, the UK bank, that it was expanding too fast.
Mr. Moore's evidence to the committee quickly led to the resignation of Sir James Crosby as
Deputy Chairman of the Financial Services Authority, the regulator of the UK banking industry. It was Sir
James, at that time HBOS Chief Executive, who had forced Mr. Moore out of his job at the bank.
Few whistleblowers enjoy such sweet revenge. The Government Accountability Project, a US
organisation that supports whistleblowers, has a message for anyone else thinking of exposing an
employer's wrongdoing: think hard before you do because you are going to suffer. It warns that
whistleblowers 'pay an enormous professional and personal price for their actions - often a price ​they did
not expect. Long after the public has forgotten your brave actions, your former bosses will remember
what you did to them.'
Mr. Moore was in a far stronger position to blow the whistle than most. He was not just any HBOS
employee. He was Head of Group Regulatory Risk. That meant that it was his job to point out the risks
the bank was running. HBOS made him redundant after a restructuring. He sued for unfair dismissal
under whistleblower protection laws and reached a 'substantial' settlement. He had agreed to a gagging

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order that prevented him talking publicly about what had happened, but gagging orders against
whistleblowers have no force under the UK's Public Interest Disclosure law.
Whistleblowers are essential in pointing out cases of corruption or incompetence, but they need to
know how to go about it. Whistleblowers can be extremely bitter about their experiences. The
Government Accountability Project recognises the dangers. ​It advises whistleblowers on how to deal with
the media: ' Do not talk about all the injustices you have been through. Be an advocate for the story, not
for yourself.'
Mr. Moore followed that advice, which is why his intervention at the Treasury committee was so
devastating. But he made plenty of enemies along the way. A previously unpublished review of his
departure by accountants KPMG accused him of 'stating matters in an overly dramatic way'. Mr. Moore's
response: ‘Well, they would say that, wouldn't they?'
The first lesson of whistleblowing is that people will try to discredit you so, hard as it is, keep your
cool. The second is: after every discussion, e-mail a note repeating your concerns. The lesson for
corporate management is even clearer. When you start receiving polite e-mails telling you the company is
doing something wrong, pay attention. You may see the same words in a parliamentary report.
Choose the best answer.
1. What happened to Paul Moore after he warned HBOS management that it was expanding too fast
three years ago?
A. He was promoted to a senior management position. C. He was forced to provide undeniable
evidence.
B. He was transferred to the dreariest part of town D. He was made redundant by HBOS Chief
Executive.
2. Paul Moore was ………… .
A. the Chief Executive of Treasury Committee HBOS C. the former Head of Group Regulatory Risk
at HBOS
B. Deputy Chairman of the FSA D. A US charity founder who supports
whistleblowers
3. What piece of advice for being an effective whistleblower is stated in paragraph 5?
A. Talk about the story, not yourself.
B. Keep your cool - in other words, keep calm.
C. After every discussion, e-mail a note repeating your concerns.
D. Reply to an telling you the company is doing something wrong politely.

What does each of the following underlined words/ phrases refer to?
4. It warns that whistleblowers 'pay an enormous ……..- often a price ​they did not expect. (Paragraph 3,
Line 4)
5. ​It​ advises whistleblowers on how to deal with the media: … (Paragraph 5, Line 3)

Which words/ phrases in the passage mean the following?

6. unfair acts / bad treatments that whistleblowers often receive: …………..
7. very impressive / effective: ……………..
8. stop respecting someone or believing in a person: …………….
Fill in each blank with one suitable word from the passage. Put it in its correct form or tense if
necessary.
9. He's a strong ………… of privatizing utility companies.

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 10. The existence of employees-from-hell in an organisation is nearly always due to a long line of
weak managers who have demonstrated ….………. in their handling of the problem.
II. Writing
You’re Holly Ashton, a senior at the University of Kansas (UOK) majoring in marketing. Write a cover
letter to apply for an internship in BDF Ventures.
Subject: ​UOK Student inquiring about summer internship
Dear Internship Cordinator

My name is Holly Ashton........................................................................................................................

As a senior marketing student,...............................................................................................................

Using my knowledge of the above,.........................................................................................................

I would be delighted to............................................................................................................................

Yours faithfully

Holy Ashton
Notes​:
+ ​Paragraph 1:​ Opening (introducing yourself and tell them why you’re emailing)
+ ​Paragraph 2:​ Presenting ​the details of what makes you uniquely qualified for the internship ​(skills in
advertising, PR, product development, and market research, etc.; 3.8 GPA; key strengths: Marketing
Analytics, Marketing Management, Survey Research, and Strategic Internet Marketing)
+ ​Paragraph 3:​ ​Describing any related jobs, leadership roles, volunteer work and research ​projects
(designed a marketing campaign for a local pet business). Briefly discuss how the internship will help you
succeed in your field of study.
+ ​Paragraph 4:​ Closing the letter (​eexpressing appreciation for the opportunity to have your materials
reviewed; mmentioning the best times of reaching you)
III. Listening:
PART 1​: ​Listen to the recordings twice and choose the appropriate answer to each question.
1. When will they arrive in Los Angeles?
A. 5:00 B. 5: 30 C. 12:00 D. 12:30
2. What will attendants bring to all the passengers?
A. Lunch B. Beverages C. Magazines D. Pillows and blankets
3. What does the Beautiful Interiors store sell?
A. Office supplies. B. Furniture. C. Clothes. D. Cars
4. When is the last day of the sale?
A. Monday B. Thursday C. Friday D. Sunday
5. Where is the store located?
A. In a shopping mall C. In a subway station
B. Down the street from a hotel D. Next to City Hall

PART 2: ​Listen to the recording twice and complete the notes.

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Businesses don’t operate in isolation. They ​are part of the (6) ……………. ……………. . Their activities
will cause a series of (7) ……………. and ……………. effects. The effect on the environment and society of
some industries is obvious. However, the effect of others, such as the (8) ……………. ……………. industry,
is not always apparent. Because the bank’s policy is usually based on the concerns of customers, we
campaign for change on issues that our customers feel strongly about. One of them called for a ban on the
(9) ……………. of ……………. in 142 countries. Other issues are third world debt, human rights, fair trade
and (10) ……………. …………….. . Because the bank represents customers, their view is more likely to be
heard.

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 KEYS - EOU TEST.U10.M3

Section 1 (40 m)

I.
1. C
=> cần verb ở quá khứ => issued
2. C
=> mệnh đề quan hệ cho noun ‘highest level warning’
3. A
=> such as … and…
4. A
=> dùng đại từ xác định (definite article)
5. D
=> take advantage of : lợi dụng
6. C
=> dùng their chỉ đại từ sở hữu của bars
7. B
=> mệnh đề quan hệ cho noun không đếm được ‘beer’
8. D
=> cấu trúc ‘ one of the most …
9. B
=> dùng adj bổ sung ý nghĩa cho noun ‘tipping point’
10. B
=> one day: một ngày không xa

II.
11. C
=> Insider trading: Giao dịch nội gián
12. B
=> Environmental pollution: ô nhiễm môi trường
13. A
=> Corruption: tham nhũng
14. D
=> Money laundering: rửa tiền
15. B
=> Bribery: sự đút lót, ăn hối lộ
16. D
=> Counterfeit: tính từ chỉ sự giả mạo
17. A
=> Sex discrimination: sự phân biệt giới tính

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 18. C
=> Industrial espionage: gián điệp công nghiệp
19. B
=> chủ ngữ cho mệnh đề quan hệ là animals
20. D
=> Price fixing: ấn định giá, việc áp đặt 1 mức giá nhất định cho sản phẩm hoặc dịch vụ
21. ​C
=> D​ ispose of : thải, vứt bỏ
22. ​B
=> Look from different angles: nhìn từ nhiều góc độ
23. ​D
=> Withdraw from: rút ra khỏi cái gì đó
24. ​C
=> Live up to: đáp ứng yêu cầu/ tiêu chuẩn
25. ​A
=> ‘a series of articles which was criticizing’ rút gọn thành ‘a series of articles criticizing’
26. ​B
=> turn out to be + adj: biến thành, hóa thành
27. ​A
=> mệnh đề quan hệ được rút gọn ‘The drug which was developed for people…’ => ‘The
drug developed for people…’
28. ​D
=> mệnh đề quan hệ rút gọn
29. ​B
=> dùng thì hiện tại hoàn thành do có trạng từ ‘ Until now’
30. ​D
=> ​By the time + QKĐ, QKHT
31. A
=> sell someone short (idm): đánh giá thấp một ai đó
32. C
=> Rationalization (n) : sự lý giải
33. D
=> Cấu trúc “have someone + Verb bare infinitive”
34. B
=> ethical line of deception: ranh giới đạo đức của việc lừa dối
35. C
=> ​make someone redundant​: mất việc vì công ty không cần loại công việc mà bạn làm.
​ fire someone​: đuổi việc vì lý do đã làm sai quy định hoặc làm điều gì sai trái.
36. B
=> be + to infinitive = diễn tả mục đích

37. C

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 => get someone inspired: làm cho ai cảm thấy được truyền cảm hứng
38. A
39. B
=> mệnh đề quan hệ rút gọn “job seekers who recommend lying” → “recommending lying”
40. A
=> caught lying: bị phát hiện / bắt quả tang là nói dối.
Cấu trúc: to catch someone doing sth: bắt gặp ai làm gì
Section 2 (60 m)
I. Reading
1. D. He was made redundant by HBOS Chief
Executive.
2. ​C. The former Head of Group Regulatory
Risk at HBOS
=> 1+2: “It was Sir James, at that time HBOS
Chief Executive, who had forced Mr. Moore out
of his job at the bank.”
force someone out of job: làm cho ai đó nghỉ
việc
3.​ ​A. talk about the story, not yourself.
=> “It advises whistleblowers on how to deal
with the media: ' Do not talk about all the
injustices you have been through. Be an
advocate for the story, not for yourself.' “
→ Lời khuyên được đưa ra là “Đừng nói về
những bất công của bản thân mình. Hãy là
người đứng về phía công bằng của câu
chuyện, đừng chỉ nói về bản thân mình.
4. whistleblowers
=> It warns that whistleblowers 'pay an
enormous ……..- often a price they did not
expect.
→ “they” ở đây chỉ những người tố giác
“whistleblowers”
5. The Government Accountability Project
=> “It advises whistleblowers on how to deal
with the media: … “
→ “It” ở đây chỉ The Government
Accountability Project, dự án này đã nhận ra
được sự nguy hiểm mà những người tố giác
phải gặp phải nên đã đưa ra một số lời khuyên
để họ đối phó với truyền thông.
6. injustices
=> unfair acts / bad treatments that
whistleblowers often receive: injustice (bất
công)
7. devastating
=> very impressive / effective: devastating (có
sức tàn phá)
8. discredit
=> stop respecting someone or believing in a
person: discredit (mất sự tin cậy)
9. advocate
=> He's a strong advocate of privatizing utility
companies.
→ Anh ấy là một người ủng hộ mạnh mẽ của
việc tư nhân hóa các tiện ích của công ty.
10. incompetence
=> The existence of employees-from-hell in an
organisation is nearly always due to a long line
of weak managers who have demonstrated
incompetence in their handling of the problem.
→ Sự tồn tại của những nhân viên-từ-địa-ngục
trong một tổ chức hầu hết là do hàng loạt các
nhà quản lý yếu kém, những người đã thể hiện
sự kém cỏi của mình trong việc xử lý vấn đề.
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II. Writing: ​Suggested answer

Dear Internship Cordinator

My name is Holly Ashton and I’m a senior at the University of Kansas. I’m writing to you regarding
the marketing role you advertised on ​linkedin.com.​ I’m looking for a summer business internship
and I believe BDF Ventures is a place where I could really make a difference.

As a senior marketing student​, I have acquired skills in advertising, PR, product development, and
market research. Currently I hold a 3.8 GPA. While in the college of business, I have strategically
focused my coursework in the following areas: Marketing Analytics; Marketing Management;
Survey Research and Strategic Internet Marketing.

Using my knowledge of the above​, I designed a marketing campaign for a local pet business that
yielded the highest return on investment based on a budget. The campaign was so well received
that I was awarded third place in UOK’s business plan competition. I am confident that my
experiences, skills and strong interests in marketing field have prepared me to be a strong intern
for your program. And this internship experience would offer me practical skills and great personal
rewards.

I would be delighted ​to have an opportunity to personally interview with you. Please accept the
enclosed resume and feel free to contact me at your earliest convenience. I appreciate your time
and consideration.

Yours faithfully,

Holly Ashton

III. Listening

Part 1
1. C
Part 2
2. B
6. wider community
3. B 7. ecological / social
4. C 8. financial services
5. A
9. use / landmines

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10. youth poverty
SCRIPTS
Part 1
Questions 1 – 2
Good morning, ladies and gentlemen. This is your captain speaking. Welcome aboard flight 15
from New York to Los Angeles. Our flight should take about five and a half hours, putting us in
Los Angeles at noon, just in time for lunch. Flight attendants will be coming around soon to
serve beverages to everyone. We also have magazines and pillows and blankets available on
request. Enjoy the flight.
Questions 3 – 5
Beautiful Interiors Home Store has everything you need to make your home comfortable – sofas,
tables, desks, beds, carpets, and more. And we sell it all at a price you can afford. Join us this
week for our special anniversary sale. All home office furniture is 30 percent off. Hurry on down.
Sale ends Friday. Visit us at our new location at the new City Plaza Mall, right next to the Central
Hotel, and very close to the downtown subway station. We’re open Tuesday through Sunday.
Closed Monday.

Part 2

Q: Is it really the job of business to provide a lead in ethical standards?

A: Businesses don’t operate in isolation. Businesses are part of the wider community, through
their staff and their suppliers, for example. Business activities will inevitably lead to a series of
ecological and social effects. The nature of some industries has huge and very obvious effect on
the environment and society, whilst the effect of others, such as the financial services industry,
is not always so apparent.
The bank chose to base its policy on the concerns of its customers, because it is their money
that is being used, and they should have a say in how it is used.
We also campaign for change on issues that our customers feel strongly about. One of our first
campaigns called for a ban on the use of landmines – now banned in a hundred and forty-two
countries. Since then we’ve campaigned on other issues from third world debt, human rights, fair
trade and youth poverty. Customers can get as involved as they want and, because the bank
represents them, it means their view is more likely to be heard.

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