User Manual PSPApps2.0.4

PENANG SMART PARKING
USER MANUAL
PENANG SMART PARKING APPLICATION
(RELEASE 2.0.4)
ANDROID VERSION
1. Installation of Penang Smart Parking Application
1. Open Android Play Store.
2. Search Penang Smart Parking application.
3. Click on Install button to install the application into the phone.
1. Click Install
button to install the
PSP application.
2. User Registration
1. Read the Terms and Conditions of use Penang Smart Parking application.
2. Tick on Accept Terms and Condition box.
3. Click Next button to proceed for registration.
2. Tick Accept 3. Click Next

Terms and button to proceed
Condition box. for registration.
4. Enter Phone Number for registration.

5. Click on Next button to enter Phone Number again for verification.
6. Display alert message indicating phone number has been successfully validated.
4. Register new
Phone Number
5. Click Next
button to verify.
7. Enter PIN and Confirmation PIN.

8. Click Next to proceed for registration.
7. Enter PIN and

Confirm PIN
field.
8. Click Next
button to verify.
9. Select ID Type and Enter ID Number, Name, Date of Birth and Email.
10. Click OK to proceed with the registration or click CANCEL to cancel the registration.
9. Enter the user’s
detail into the
required field.
10. Click OK button to

proceed the registration.
11. Login by using the PIN number that has been registered to use the application.
12. Choose Council either City Council of Penang Island or Seberang Perai City Council.
13. Click OK button.
14. System display the PSP application main page.
12. Choose Local

Council button.

3. User Login
1. Launch the mobile application.
2. Enter PIN that has been registered.
2. Enter registered
PIN number.
4. Forgot PIN
1. Click on Forgot PIN button to change password.
1. Click Forgot PIN.
2. Enter IC Number and Date of Birth for user confirmation.

3. Click Verify button to validate user identity.
4. Enter new PIN and Confirmation PIN.
5. Click Save button.
6. Login again by enter New PIN to use the application.
2. Enter User IC and

Date of Birth.
5. Click Save
button.
3. Click Verify.
5. Reload
1. Click Reload menu from the main page.
2. Choose transaction option. (Example: Credit/Debit/FPX/e-Wallet)
3. Select Amount to reload and proceed with the reload transaction.
2. Choose transaction.
1. Click Reload
menu.
3. Select Reload
Amount.
6. Find Parking
1. Click Find Parking menu from the main page.
2. Enter the parking location.
3. Tap on blue marker for preferred parking location. Tap on any Lot.
1. Click Find
Parking menu.
2. Enter Parking
location
3. Tap on blue marker for

preferred parking location.
Tap on any Lot
4. Choose any available Navigation Option.
5. Click on notification when lot is occupied during navigation.
6. Suggested nearby lot, within 100m will be displayed.
7. Click Proceed to agree with the suggested lot, or Cancel to choose manually.
5. Click on
notification of
occupied lot.
4. Choose any
available
Navigation Option.
7. Click Proceed or
Cancel button.
7. Park N Pay
1. Click Park N Pay menu from the main page.
2. Click Select Vehicle button and wait until list of vehicle appears.
3. Select plate number from the vehicle list.
1. Click Park N
Pay menu.
3. Choose vehicle.
2. Click Select
Vehicle button.
4. Choose Parking Duration either One Day Park or Hourly Park. Click “+” button to
add minute/hour or “-” button to delete the minute/hour.
5. Click OK button to proceed with the payment.
4. Choose
parking duration.
5. Click OK
button.
6. Click Confirm button to confirm the payment and wait until confirmation message
appears or click cancel if need to cancel the payment.
7. Click OK button.
5. Click Confirm 6. Click OK

button or Cancel button.
button.
8. Park N Pay payment with insufficient eWallet Balance will prompt the Reload screen
to user.
8. Compound
1. Click Compound menu from the main page.
3. Select searching method either Notice/Fee Number, Vehicle Plate Number or ID
Number.
2. Choose Council.
1. Click Compound
menu.
3. Select
Searching
method
4. Seberang Perai City Council: Search by Notice Number.

5. Enter Notice/Fee Number or Click Scan to scan barcode from compound notice.
6. Click OK and list of compound will be display.
5. Enter
Notice/Fee
Number or click
Scan button.
6. Click OK button.
7. Choose compound to pay and click Pay Now button.
8. Click Pay Now button to proceed with payment or Cancel button to cancel payment.
9. Payment Success, Receipt will be sent to registered email
8. Click Pay Now

or Cancel button.
7. Click Pay Now

button.
10. City Council of Penang Island: Search by Vehicle Plate Number.
11. Choose the Vehicle to pay compound or enter vehicle plate number manually. Click
OK button
11. Choose vehicle or

enter vehicle plate
number manually.
12. Select checkboxes

and click Next button.
12. Select checkboxes for multiple compound payment. Click Next button.
13. Click Pay button at Total Amount To Be Paid screen.
13. Click Pay

button.
14. Click Pay Now to proceed with payment or Cancel button to cancel payment.
15. Payment Completed, click Email Receipt to receive receipt in registered email.
14. Click Pay Now

or Cancel button.
15. Click Email

Receipt button.
16. City Council of Penang Island: Search by ID Number.

17. Enter MyKad / Passport or SSM Number to pay compound.
18. Multiple compound payment is only applicable for Vehicle Plate Number and ID
Number search only. Compound payment with insufficient eWallet Balance will
prompt the Reload screen to user.
9. Monthly Pass
1. Click Monthly Pass menu on the main page.
2. Select Local Council button and click Select Vehicle button and wait until vehicle list
appears.
1. Click Monthly
Pass menu. 2. Select Local
Council Click
Select Vehicle
button.
3. Click Yes to register new vehicle OR Select Vehicle if it has been registered.
3. Click Yes to
register vehicle
OR Select Plate
Number.
4. Choose Month(s) and click OK button to make payment or RESET button to cancel.
5. Click Buy Pass button to make a payment.
4. Choose Month
5. Click Buy
and Click OK
Pass button.
button.
6. Monthly Pass payment with insufficient eWallet Balance will prompt the Reload
screen to user.
10.Change Council
1. Click Change Council menu from the main page.
1. Click Change
Council menu.
2. Choose Local
Council.
11.History
1. Click History menu from the main page.
2. Click >> from Payment List and tab Reference Number to generate the receipt.
3. The generated receipt will be sent through email.
1. Click on the
History menu.
3. Click on record to
send receipt to email.
2. Click on Payment
tab to view payment
record history
(Parking, Month Pass
and Compound).
12.Register Vehicle
1. Click on Register Vehicle menu from the main page.
2. Click ADD button to register new vehicle.
3. Enter Plate No and Description for the new vehicle.
4. Click ADD button to register vehicle.
1. Click Register
Vehicle menu. 2. Click Add
button.
3. Enter Plate No.

& Description of
vehicle.
4. Click Add
button
13.Message
1. Click Message menu from the main page.
2. All message history will be displayed.
1. Click Message menu.

14.Transfer
1. Click Transfer menu from the main page.
2. Enter Phone No to transfer wallet.
3. Click Transfer button and Enter the amount and details.
4. Click Confirm Transfer and Transfer Confirmation will be display.
5. Enter PIN to verify.
2. Enter Phone
Number.
1. Click Transfer
menu.
3. Enter the
Amount and
Details 4. Click Transfer
button to proceed
iOS VERSION
1. Open iOS App Store.
3. Click on Download button to install the application into the phone.
1. Click Download
PSP application.
1. Read the Terms and Conditions of Use Penang Smart Parking application.
3. Click Agree button to proceed for registration.
2. Click Agree to
proceed.

4. Register new
Phone Number
5. Click Next
button to verify.

7. Create new
PIN and
Confirm new
PIN field.
8. Click Next
button to verify.
10. Click Register to proceed with the registration.
detail into the
required field.
10. Click Register

button to proceed the
registration.
13. Click Done button.
12. Choose Local

Council button.
13. Click Done

button.
3. User Login
2. Enter PIN
number.
4. Forgot PIN

4. Enter New PIN and Repeat PIN.
5. Click Reset PIN button.
2. Enter User
IC/Passport No. and
Date of Birth.
5. Click Reset
PIN button.
3. Click Verify.
5. Reload
1. Click Reload
menu.
3. Select Reload
Amount.
6. Find Parking
2. Enter the parking location and select destination.
2. Search and select

location.
1. Click Find
Parking menu.

Tap on any Lot
5. User is notified when selected lot is occupied during navigation.
4. Choose any
available 5. Notification of
Navigation Option. occupied selected
lot.
7. Click Proceed or
Cancel button.
7. Park N Pay
1. Click Park N
Pay menu.
3. Choose vehicle.
2. Click Select
Vehicle button.
4. Choose parking
duration.
5. Click Ok
button.
appears or click Cancel if need to cancel the payment.
7. Click OK button.
7. Click OK button.
6. Click Confirm
button to confirm
the payment
to user.
8. Compound
Number.
2. Choose Council.
1. Click Compound
menu.
3. Select
Searching
method
4. Seberang Perai City Council: Search by Notice/Fee Number.

5. Enter Notice/Fee
Number or click
Scan button.
6. Click OK button.

7. Choose compound to pay and click Pay Compound button.
7. Click Pay
Compound button.
8. Click Pay or
Cancel button.
8. Click Pay button to proceed with payment or Cancel button to cancel payment.
OK button.

enter vehicle plate
number manually.

13. Click Pay

button.
15. Payment Completed, click Email Receipt to receive e-receipt in registered email.
14. Click Pay Now

or Cancel button.
15. Click Email

Receipt button.

9. Monthly Pass
appears.
1. Click Monthly
Pass menu.
2. Select Local
Council Click
Select Vehicle
button.
3. Click Ok to register new vehicle OR Select Vehicle if it has been registered.
3. Click Ok to
register vehicle
OR Select
Vehicle.
4. Choose Month
and Click Next
button.
5. Click Buy
Pass button.
screen to user.
10.Change Council
1. Click Council
Icon or Change
Council menu.
2. Choose Local
Council.
11.History
2. Click History to generate the receipt.
1. Click on the
History menu.
2. Click on Payment
tab to view payment
record history
and Compound).
4. Click on Wallet tab
to view Transfer and
Reload history
12.Register Vehicle
1. Click
Register
Vehicle menu.
2. Click (ADD)
“+” button.
4. Click Register
button
3. Enter Plate
Number & Model
Name of vehicle.
13.Message
2. Important
announcements will
display here if any.
14.Transfer
1. Click on the Transfer menu from the main page.
2. Transfer will be displayed.
1. Click Transfer
menu.
3.
2.Enter Phone
Number or select
for Contacts.
3.Enter Amount
and click Confirm
to proceed.
4. Enter PIN number
to confirm transfer
eWallet.
4. Confirmation
popup will appear
with Amount and
receiver’s Phone
Number
HUAWEI VERSION
1. Open Huawei AppGallery.
3. Click on Install button to install the application into the phone.
1. Click Install
PSP application.
1. Read the Terms and Conditions of use Penang Smart Parking application.
3. Click Next button to proceed for registration.
2. Tick Accept 3. Click Next

Terms and button to proceed
Condition box. for registration.

4. Register new
Phone Number
5. Click Next
button to verify.

7. Enter PIN and

Confirm PIN
field.
8. Click Next
button to verify.
10. Click OK to proceed with the registration or click CANCEL to cancel the registration.
detail into the
required field.
10. Click OK button to

proceed the registration.
12. Choose Local

Council button.

3. User Login
2. Enter registered
PIN number.
4. Forgot PIN

4. Enter new PIN and Confirmation PIN.
5. Click Save button.
2. Enter User IC and

Date of Birth.
5. Click Save
button.
3. Click Verify.
5. Reload
1. Click Reload
menu.
3. Select Reload
Amount.
6. Find Parking
2. Enter the parking location.
1. Click Find
Parking menu.
2. Enter Parking
location

Tap on any Lot
5. Click on notification when lot is occupied during navigation.
5. Click on
notification of
occupied lot.
4. Choose any
available
Navigation Option.
7. Click Proceed or
Cancel button.
7. Park N Pay
1. Click Park N
Pay menu.
3. Choose vehicle.
2. Click Select
Vehicle button.
4. Choose
parking duration.
5. Click Ok
button.
appears or click cancel if need to cancel the payment.
7. Click OK button.
5. Click Confirm 6. Click Ok

button or Cancel button.
button.
to user.
8. Compound
Number.
2. Choose Council.
1. Click Compound
menu.
3. Select
Searching
method
4. Seberang Perai City Council: Search by Notice Number.

5. Enter
Notice/Fee
Number or click
Scan button.
6. Click OK button.
7. Choose compound to pay and click Pay Now button.
8. Click Pay Now button to proceed with payment or Cancel button to cancel payment.
8. Click Pay Now

or Cancel button.
7. Click Pay Now

button.
OK button

enter vehicle plate
number manually.

13. Click Pay

button.
15. Payment Completed, click Email Receipt to receive receipt in registered email.
14. Click Pay Now

or Cancel button.
15. Click Email

Receipt button.

9. Monthly Pass
appears.
1. Click Monthly
Pass menu. 2. Select Local
Council Click
Select Vehicle
button.
3. Click Yes to register new vehicle OR Select Vehicle if it has been registered.
3. Click Yes to
register vehicle
OR Select Plate
Number.
4. Choose Month
and Click Ok 5. Click Buy
button. Pass button.
screen to user.
10.Change Council
1. Click Change
Council menu.
2. Choose Local
Council.
11.History
2. Click >> from Payment List and tab Reference Number to generate the receipt.
1. Click on the
History menu.
2. Click on Payment
tab to view payment
record history
and Compound).
12.Register Vehicle
1. Click Register
Vehicle menu. 2. Click Add
button.
3. Enter Plate No.

& Description of
vehicle.
4. Click Add
button
13.Message

14.Transfer
1. Click Transfer menu from the main page.
2. Enter Phone No to transfer wallet.
3. Click Transfer button and Enter the amount and details.
4. Click Confirm Transfer and Transfer Confirmation will be display.
5. Enter PIN to verify.
2. Enter Phone
Number.
1. Click Transfer
menu.
3. Enter the
Amount and
Details 4. Click Transfer
button to proceed

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PENANG SMART PARKING

2. Tick Accept 3. Click Next

4. Enter Phone Number for registration.

7. Enter PIN and Confirmation PIN.

7. Enter PIN and

10. Click OK button to

12. Choose Local

13. Click OK button.

1. Click Forgot PIN.

2. Enter IC Number and Date of Birth for user confirmation.

2. Enter User IC and

3. Tap on blue marker for

5. Click Confirm 6. Click OK

4. Seberang Perai City Council: Search by Notice Number.

8. Click Pay Now

7. Click Pay Now

11. Choose vehicle or

12. Select checkboxes

13. Click Pay

14. Click Pay Now

15. Click Email

16. City Council of Penang Island: Search by ID Number.

3. Enter Plate No.

1. Click Message menu.

4. Enter Phone Number for registration.

7. Enter PIN and Confirmation PIN.

10. Click Register

12. Choose Local

13. Click Done

1. Click Forgot PIN.

2. Enter IC Number and Date of Birth for user confirmation.

2. Search and select

3. Tap on blue marker for

4. Seberang Perai City Council: Search by Notice/Fee Number.

6. Click OK and list of compound will be display.

11. Choose vehicle or

12. Select checkboxes

13. Click Pay

14. Click Pay Now

15. Click Email

16. City Council of Penang Island: Search by ID Number.

3. Click Ok to register new vehicle OR Select Vehicle if it has been registered.

1. Click Message menu.

2. Tick Accept 3. Click Next

4. Enter Phone Number for registration.

7. Enter PIN and Confirmation PIN.

7. Enter PIN and

10. Click OK button to

12. Choose Local

13. Click OK button.

1. Click Forgot PIN.

2. Enter IC Number and Date of Birth for user confirmation.

2. Enter User IC and

3. Tap on blue marker for

5. Click Confirm 6. Click Ok

4. Seberang Perai City Council: Search by Notice Number.

8. Click Pay Now

7. Click Pay Now

11. Choose vehicle or

12. Select checkboxes

13. Click Pay

14. Click Pay Now

15. Click Email

16. City Council of Penang Island: Search by ID Number.