Professional Documents
Culture Documents
IMTELKOM
Bandung, 20 December, 2012
Name: ______________________________________
Kelas :
______________________________________
INTRODUCING COMPANY & COMPANY’S LOGO
TELEPHONING
11. When you telephone a company the person answering the phone may ask you a question. Which is
the correct question?
A. Who’s calling please? B. Who calls? C. Who it is? D. Who called?
12. Which phrase means the same as ‘hang on a moment?’
A. Just a second B. I’ll put you on C . Go ahead D. I’m ready
13. Choose the correct word: “Please ________and I’ll put you through.”
A. stop B. stay C. talk D. hold
14. What is the expression used to connect two people on the telephone?
A. I’m sending you through B. I’m putting you through
C. I’m calling you through D. I’m talking you through
15. Good morning, Telkom Tbk. How .... I help you? A. leave
16. Hello, I ...... like to speak to Mr. Anderson, please? B. tell
17. Just a moment. I'll put you…………. C. can
18. I'm sorry, sir. The line is…………. D. in
19. Would you like to .............. a message? E. do
20. Yes, please. ......... him Mr Robinson from Speak ESP called F. don’t
21. Would you like him to call you .........., Mr Robinson? G. back
22. Oh, yes, please. I'm staying .......... Hotel Ambassador. He can call me there. H. would
23. ……..you know the Hotel number, sir? I. through
24. I'm sorry, I ................
J. busy
Read the following conversation and fill the blank.
Michelle : Hello, you’ve reached the marketing department. (25)…………………..?
Male : Yes, can I speak to Rosalind Wilson, please?
Michelle : (26)……………... please?
Male : It’s Richard Davies here.
Michelle: Certainly. Please (27)………… and I’ll put you through.
Male : Thank you.
25. A. How can I help you? B. How are you?
C. How are they? D. Can I put you a message?
26. A. Who’s calling? B. Who are you?
C. What’s your message? D. What’s your name?
27. A. stop B. stay
C. talk D. hold
BUSINESS LETTER
28. The part of the letter that has "Dear Mr. Jordan" is called the………………..
29. The part of a letter that has the address of the person you are sending the letter to is called………
30. "Sincerely" or "Thank You" are called…………………
31. Your address is the ………..
32.. The part of the letter that states of the purpose is called the ………….
33. When there is no punctuation used it is called…………………..
34. The style of letter you have been writing is called ………………
35. How do you add the date to your letter using the Word feature that automatically updates?
DESCRIBING TRENDS
36
A. Production grew rapidly in the first
quarter, but reached a plateau of
about 70. Since then it has
remained more or less stable.
37 B. Production grew more and more
rapidly over the first three quarters
but then reached a peak. Since then,
it has quickly dropped.
C. Production started the year in a
38 stable position, but then plunged in
the third quarter. It has now
flattened out at a level of 20.
D. Production has dropped slowly but
steadily over the year.
39
E. Production showed a marginal rise
in the first three quarters, but then
suffered a sharp drop.
F. Production started climbing steadily
40 but flattened off at a level of around
70. Since then, it has fallen steadily.
G. Production fell considerably over
the first three quarters, reaching a
low of 20. Since then it has staged a
41 partial recovery.
42
Read the following Annual Sales Revenue Presentation for a computer company given by the Sales
Director. Focus on how the Sales Director describes the increases and decreases of the
data/information in the chart below. Fill the blanks by the answers
'So now we're going to look at the annual sales figures for last year. As you can see from the chart, in
January sales revenue was €300,000. In February it (43)…………………. €100,000 to €200,000. By
March there was another (44)…………….. €100,000, which is normal for that time of year. But
things started to improve and by April it (45)…………………..€10,000. And in May there was a (46)
………………. €300,000 to €410,000. A good month. By June, It (47)……………………….
€560,000. As we know summer is a slow time for us. So, in July there was a (48) …………. €60,000.
But in August it (49)………………………..€420,000 to €80,000. By September there was an
improvement, with a (50)…………………….€200,000. It then (51)…………………….€10,000 in
October, but then there was a (52)…………………..€350,000 in November. But in December, I'm
pleased to say that sales revenue rocketed by €450,000 to €800,000. Overall, I think we've had a good
year.'
rise to, edged up by, fell by, jump of, plummeted by, went up to, drop of, dipped by, decline of
JOB INTERVIEW
Answer these following job interview related questions!
53. How can you build on your strengths?
54. Which career suits your personality best?
55. How can you improve your relationships?
56. Which kind of partner suits you best?
57 What are the tools to live your best life?
Choose the right answer
58. I see from your ......... form that you have had three different jobs in the last 5 years.
A. Apply B. applying C. applied D. application
59. What sort of ......... of time would you stay with us if we offered you the job?
A. span B. duration C. period D. long
60. Describe how you would describe ......... in five years' time.
A. You B. your C. yours D. yourself
61. Give us some idea of what you believe are your ......... and weaknesses.
A. strength B. strengths C. force D. forces
62. As this is a managerial post, we must ask you how you deal with bad ......... keeping or
unpunctuality in an employee.
A. house B. space C. time D. record
63. Imagine one of your staff loses her temper and shouts at you in front of others, how would you
......... with this?
A. Take B. do C. handle D. deal
64. What would you say to a member of your staff who always ......... his work in late?
A. delivered B. handed C. produced D. completed
65. I should explain that we would naturally ......... any previous holiday arrangements you have made.
A. believe B. show C. decide D. honour