JOB POSITION ADVISOR

1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines)
To help the customers in identifying and purchasing required goods and services, and also to encourage the
customers to purchase a greater range of products. To take on the additional responsibilities in the absence
of FM .

2) Job Context & Major Challenges

The sales of the store depends on how well the customers are greeted when they enter the store and how
are they made to select the apparel of their choice from those that are displayed. Advisors provide the TC
Experience to the customers, and they also have to deal with the visual merchandisers for proper display at
the stores, maintain the inventory check, and have to report to the Floor manager providing him all the
details of the store.
Ensure implementation of signature Collective experience by practicing it on the floor

The challenges faced by the Advisors currently are:

 Long standing hours, leaves and no weekly off in certain cases
 Daily challenges to meet individual targets
 Some CCAs are more senior, but not able to get promoted, and can lead to organizational politics

3) Accountabilities
Principal Supporting Actions
Accountabilities
 Greet every customers and ascertain the customer needs and wants-
Customer Service Deliver TC Experience
 Answer any customer query regarding the store, products and services
 Explain the CRM program to the customers
 Register every customer into the CRM system and link his purchase
 Feed in customer information gathered during interaction into the CRM
system on a daily basis to enrich quality of database and information
about customers
 Executes callouts as guided by Coach / CRM on a specific business
area - do after sales calls
 Develop relationship with key clients
 Ensure thank you calls done as per SOG / Ensure timely delivery of
merchandise post alteration to customer house as per deadline
 Ensure customers satisaction as per Set Behaviours - create moment of
delight to customers and send stories to SGM - positive or negative
 Executes callouts as guided by Coach / CRM on a specific business
area - do after sales calls
 Feed in customer information gathered during interaction into the CRM
system on a daily basis to enrich quality of database and information
3) Accountabilities
about customers
 Implement the plan along with the VM implementor
Visual Merchandising  Make the VM changes at the suitable times periodically
 Replenishment of the stocks to maintain VM Norms
 Crew to check areas before leaving for the day – Maintain VM
Guidelines
 Change section as per store VM direction
 Stock ones sold should be replenished from BOH
Training  Trail room recovery to be done as soon as customer leaves the store
 Train and mentor new joinees as per fm instructions
 Cash and Credit Card Settlement
Cash Management  Manage the point-of-sale processes including software operation
 To check fake notes while doing a transaction
 Accurate billing /Exchange /Return /discount processes to be followed
 Ensure Global Count of the entire merchandise present in the store
 Recording the manual transactions done the previous day into store(day
Standard Operating open)
Procedures  Make and mail the daily sales reports to the regional manager
 Self-appraisal to be submitted to the FM
 Co-ordinate with the other stores on AIOS for the garments
 Garment alteration measure to be taken in certain cases
 Timely followup & closure of defect and service garments
 Adhere to 3 minutes billing process
 Daily counts to be done for areas allocated
 Check individual areas for missing tags /wrong barcoding
 Prepare section of stock audit by doing global count and part of stock
audit process
 Meet the individual targets set by the floor manager
Sales targets  Act as a team-player in increasing the sales of the store
 Achievement of KPIs /category revenue / GSPS revenue/ MTM
Revenue
4) Competencies
Competency Behavioral Indicators
Achievement  Displays a sense of responsibility
Orientation  Has ambitious nature and wants to develop self
 Cheerful and always happy
Self Confidence  Better handling of customer grievance
 Tries to learn other work than core job in his spare time
 Stays focused on work tasks and productively uses time and energy
Stress Tolerance  Presents a positive disposition and maintains constructive interpersonal
relationships when under stress
3) Accountabilities
 Understands his/her role in impacting the internal/external customers
 Talks to customers (internal & external) to find out what they want &
Customer Focus how they are with what they are getting, collects & summarizes this
information for decision–making
 Follows through and delivers on the customer needs
 Fosters team spirit, collaboration within teams & communicates
Teamwork expectations
 Displays personal responsibility and delivers to the requirements of the
team
 Understands the goals of the team and each team member’s role within
it
Influence  Comfortable with others, eager to build good relationships for
organization

4) Relationships
Relationship Type Frequency Nature
Internal
SM, ASM, Daily
VM Daily
Tailor Daily
Housekeeping Daily
HR Need base
External
AIOS (other stores) Need based