Project Charter: [Digital Transformation Restaurant]

DATE: [30/01/22]

Project Summary

Source and Spoon will launch a pilot rollout of tabletop menu tables at two of their
restaurant locations for the bar section sections in order to turn tables more quickly,
serve more guest and create data points to track quality metrics. This will allow the
business to keep providing quality service while meeting their annual sales growing
goals of +28%.

Project Goals

 Increase average guest count by 15% in the next 3 months

 Decrease the average table turn time by about 30 minutes in the next 4
months.
 Increase product mix in about +10% of the orders in the next two months
 Reducing food waste by 25% in the next 3 months
 Increase the average check value by $65 and $75 in two months
 Increase the overall appetizer sales by 15%

Deliverables

● Tablet packages that includes table add-on and coupons

● Software integration with existing systems
● Training sessions for staffs
● Tables in the bar area.
 ● Digital menu on the tablet
● Pilot report for review

Scope and Exclusion

In-Scope:
 Pilot tablet menu in the bar section of the two restaurant locations.
● Staff training

Out-of-Scope:
● Hiring more kitchen staff

Benefits & Costs

Benefits:
● New options for customers to order food
● Increase sales through online food ordering medium
● Persuade customers to order for food online with preference based on pictorial
view of different foods available
● Increase search engine ranking with websites improvement
● Grow email list from opt-ins to online promotions
● Increase online awareness through third party applications

Costs:
● Website portal design $5,500
● Graphics and photography $800
● Staff training $ 200

Appendix:

● “Focus Areas” contents will be discussed during the upcoming for state holders.
● The following is a place-holder for a future document version. Sub-Project Description
● Final agreement on cost.