14/06/2021 Email - Sam Veevers - Outlook

RE: External Mail Re: External Mail Re: P Hayes complaint

Chantay Bell <CBell@prem-care.co.uk>
Tue 25/05/2021 13:48
To: 'Mike8wb+7iyurt' <veevers46@yahoo.co.uk>
Cc: beevers0@hotmail.com <beevers0@hotmail.com>; isabelle.Veste@cqc.org.uk <isabelle.Veste@cqc.org.uk>; alan@ht-
pce.co.uk <alan@ht-pce.co.uk>; OLOUGHLIN, Maddie (WIRRAL COMMUNITY HEALTH AND CARE NHS FOUNDATION
TRUST) <maddie.oloughlin@nhs.net>; david.woods8@nhs.net <david.woods8@nhs.net>; louise.mcnulty@nhs.net
<louise.mcnulty@nhs.net>; Walker, Julie <juliewalker@wirral.gov.uk>; Hazel Murphy <HMurphy@prem-care.co.uk>

1 attachments (75 KB)

RE: External Mail Re: External Mail Re: P Hayes complaint;

Hello Deborah
 
I believe I have addressed each point your raised in your complaint.  However if I have missed anything or you
need further information, please let me know.  As advised in the attached email, we will not close this until
you are satisfied.
 
Regards,

Chantay Bell

Office Manager

( 0151 638 4660

?  cbell@prem-care.co.uk

ü  www.prem-care.co.uk

* Premier Care Ltd                          

       40 Mill Lane                          

       Wallasey                 

       Wirral                 

       CH44 5UG

 
https://outlook.live.com/mail/0/id/AQMkADAwATZiZmYAZC05NjU1AC1jN2E0LTAwAi0wMAoARgAAAwEiLRTk0LxErqCxueb%2Bb3EHAOG%2BY… 1/3
14/06/2021 Email - Sam Veevers - Outlook

From: Mike8wb+7iyurt [mailto:veevers46@yahoo.co.uk]

Sent: 25 May 2021 12:39

To: Chantay Bell <CBell@prem-care.co.uk>

Cc: beevers0@hotmail.com; isabelle.Veste@cqc.org.uk; alan@ht-pce.co.uk; OLOUGHLIN, Maddie (WIRRAL

COMMUNITY HEALTH AND CARE NHS FOUNDATION TRUST) <maddie.oloughlin@nhs.net>;
david.woods8@nhs.net; louise.mcnulty@nhs.net; Walker, Julie <juliewalker@wirral.gov.uk>; Hazel Murphy
<HMurphy@prem-care.co.uk>

Subject: External Mail Re: External Mail Re: P Hayes complaint

 
Chantay
 
Would you confirm that you have had opportunity to comment on all the complaints I've raised then ?
Deb 

Sent from my iPad

On 20 May 2021, at 17:39, Chantay Bell <CBell@prem-care.co.uk> wrote:

Hello Deborah
 
Please find attached the follow up of outstanding actions.  Please do let me know if you need
any further information.
Regards,

Chantay Bell

Office Manager

( 0151 638 4660

?  cbell@prem-care.co.uk

ü  www.prem-care.co.uk

* Premier Care Ltd                          

       40 Mill Lane                          

       Wallasey                 

       Wirral                 

       CH44 5UG

<image001.jpg>  <image002.png><image003.jpg>

<image004.jpg>

 
From: Mike8wb+7iyurt [mailto:veevers46@yahoo.co.uk]

Sent: 13 May 2021 16:31

To: Chantay Bell <CBell@prem-care.co.uk>

Cc: beevers0@hotmail.com; isabelle.Veste@cqc.org.uk; alan@ht-pce.co.uk; OLOUGHLIN,

Maddie (WIRRAL COMMUNITY HEALTH AND CARE NHS FOUNDATION TRUST)
<maddie.oloughlin@nhs.net>; david.woods8@nhs.net; louise.mcnulty@nhs.net; Walker, Julie
<juliewalker@wirral.gov.uk>; Hazel Murphy <HMurphy@prem-care.co.uk>

Subject: External Mail Re: P Hayes complaint

 
Chantay
 
When you respond on 20th please make it clear that this is your full and final response to my
formal complaint please.
Deb 
 
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14/06/2021 Email - Sam Veevers - Outlook

Sent from my iPad

On 13 May 2021, at 15:48, Chantay Bell <CBell@prem-care.co.uk> wrote:

Hello Deborah
 
Firstly I would like to offer my condolences to your family on your loss.
 
Please find attached my response to your complaint as well as attached
documentation from our contact logs, egress confirmation and CHC paperwork.
 
As stated in my response, I will be in touch with you again no later than Thursday
20 May to confirm all follow up actions have been completed.
 
Regards,

Chantay Bell

Office Manager

( 0151 638 4660

?  cbell@prem-care.co.uk

ü  www.prem-care.co.uk

* Premier Care Ltd                          

       40 Mill Lane                          

       Wallasey                 

       Wirral                 

       CH44 5UG

<image001.jpg>  <image002.png><image003.jpg>

<image004.jpg>

 
<P Hayes.pdf>
<Patrick Hayes complaint reply.docx>
<P Hayes CHC paperwork.pdf>
<P Hayes contact logs.pdf>
<Follow up P Hayes 20.05.2021.docx>

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