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Customer Services
0345 603 7874
Monday - Friday 8am-8pm,
Saturday 9am-5pm
You must check the account details shown below that we have used to set up your instruction to pay your premium
by monthly Direct Debit.
If all the account details are correct, you don’t need to do anything for your Direct Debit to go through.
BUT, if anything is wrong, call us immediately on 0345 603 7874 to tell us the changes.
The amounts and dates of collection of your monthly instalments are shown on the Loan/Credit Agreement.
You have the right to cancel your Direct Debit at any time. The Direct Debit Guarantee shown below covers your
Direct Debit Instruction.
The Direct Debit facility allows the collection of your premium, and any adjustment premiums, from your account. If
you decide to renew your policy with us next year, we will also use this Direct Debit facility to collect your renewal
premium from your account. We will not debit any amounts without telling you beforehand.
For your information we will make the collections using these numbers:
If there are any changes to the amount, date or frequency of your Direct Debit esure Services Limited will notify you
3 working days in advance of your account being debited or as otherwise agreed. If you request esure Services
Limited to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
If an error is made in the payment of your Direct Debit, by esure Services Limited or your bank or building society,
you are entitled to a full and immediate refund of the amount paid from your bank or building society.
If you receive a refund you are not entitled to, you must pay it back when esure Services Limited asks you to.
You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation
may be required. Please also notify us.
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esure Insurance is arranged and administered by esure Services Limited, who are registered in England and Wales )!%EiK#)L&0Tw"T0aV
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no. 2135610 at The Observatory, Reigate, Surrey, RH2 0SG and authorised and regulated by the Financial qQQqQQQqQq11Qq1Q1Q
Conduct Authority, register no. 312063. EMCF7586/0314
/ESEMDDI/0423LIVE/VEEVCH62
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