FIRST DAY

Generate a sense of nostalgia in the audience

Set up the narrative to emphasize the “growth” of the spotlighted employees over the course of multiple
tiles
Each question is designed to appear on a transition slide between a series of edited snippets of responses
from all relevant spotlighted employees
Words inside of ‘[ ]’ are meant to be alternative endings to initial prompts on the transition slides. The “roll”
or “cycle” animation feature can be used on the last word(s) of the prompt to show all versions of the
questions in order to showcase a variety of responses from spotlighted employees.

START | Why Zenith?

What did you expect working for Zenith to be like on day one?
How did Zenith measure up?
How many days has it been since your first day? (Quantify their time based off their work product)
Why do you continue to choose Zenith
Translate that into How many [claims] if you got 3 news one per day – fun facts) | Make this universal
depending on employee
We would like to apply some dynamic interview prompts in the session with the spotlight employees. Here,
we think it would be nice to have employees write down the # of days they have been at Zenith since their
first day and show them to the camera. There will be a few other “dynamic interview questions” along the
way.
Tammy Carlson
(16-20 years)
VP Regional Underwriting
San Diego Office
“Where I worked previously everyone said that if
they had to leave the company they would go to
Zenith because we believed them to be a quality
carrier.”
“10 years ago I had the opportunity to return to
one of my previous employers…However, I didn't
believe that what they were bringing to the table
was nearly as sophisticated as the services provided
by Zenith.”
James Egan
(11-15 years)
Investigations | SIU
Orlando
I was so impressed with the job knowledge
of everyone, as well as the team work
attitude and the work-life balance
culture…It was obvious to me this was the
best of the best, and I wanted to be a part
of it.
Veronica Chavez
(11-15 years)
Claims Legal
Orlando Office
My first day at Zenith, resonates with me
because the Orlando Branch Manger greeted
me a the door and welcomed me to the
Zenith family. My Manager and department
also welcomed me and introduced me to
everyone in to office. The entire company
staff was so polite and pleasant.
Flavio Mesquita
(0-5 years)
Marketing
South Hollywood
Observing this genuine interaction, his
praise and gratitude towards the mailroom
clerk, had a tremendous impact on me.
Attitude reflects leadership…this is when I
realized I wanted to be a Zenith employee
and continue to learn and grow my career
here
Jessica Olson Christian Miller
(3 years) (6-10 years)
Senior Underwriting Data Reporting
Orlando Charlotte
The ability to accomplish your day and leave work at What I recall most is the feeling of
work has been life changing for me. With the pandemic attention to my needs and
and flexibilities offered, I'm able to be focused on my ensuring I was being trained to be
family and children effective in my position.

Danielle Foster
Adam Purden
(6-10 years)
(11-15 years)
Claims
Claims
Woodland Hills
Woodland Hills
Steve Adams, said I was overqualified as an
I was one of the first to go
adjuster and preferred to call me back when
through the claims trainee
the Supervisor roll opened for this new team
program and was excited to be
they were building…It has been more than 8
on a new adventure. The
years and I love what Zenith has to offer to
program was six weeks and I
claims personnel in education, training and
learned claims from the ground
resources.
up.
Muktesh Bansal David Spitz
(11-15 years) (6-10 years)
Enterprise Reporting Claims Legal
Woodland Hills Roseville
I came from a Consulting background where
everything you do is a fire drill. At Zenith, I would
see everyone taking their own sweet time… I
realized that I am at a culture where we do things
RIGHT way at the first place. We do not take
decisions in a hurry.

Veronica Chavez
Rhianna Ireland (11-15 years)
(16-20 years) Claims Legal
Corporate Underwriting Orlando Office
Woodland Hills
“I have been so blessed at Zenith! I
have had Managers/Supervisors who
“I was encouraged to be myself and to
have seen potential in me and
remember that I should think of it as an
provided me with opportunities to
opportunity for ME to interview THEM to make
grow and develop. “
sure the company was a good fit for me, not just
that I was interviewing for the position.”
GOALS
Incentivize the audience to consider their satisfaction with their current positions. This provides a path for
them to empathize with the spotlight employee.
Provide action steps for audience to follow based off spotlight stories.
Each question is designed to appear on a transition slide between a series of edited snippets of responses
from all relevant spotlighted employees
Words inside of ‘[ ]’ are meant to be alternative endings to initial prompts on the transition slides. The “roll”
or “cycle” animation feature can be used on the last word(s) of the prompt to show all versions of the
questions in order to showcase a variety of responses from spotlighted employees.

What was the role you had when you started? [What was your ultimate goal when you got here?]
If you could define your “career growth” in 1 word, what would it be? (QUICK CUT)
3 pieces of advice for someone trying to accelerate their career path?
How did you learn to champion your career?
Who helped you to champion your career?
“Well…”
Might be a bit cheesy, but we can prompt one or two folks to say this and then cut to black. Like a little
cliffhanger to incentivize folks to advance to the next tile.
Linda Rice-Bullock Regina Olson
(20+ years) (6 years)
Policy Operations Medical Management
Woodland Hills Fresno
As the company continues to
support my continued education
goals, I am able to share that
knowledge with the Medical
Management team, claims partners,
injured workers and their families to
ensure the best possible experience
during recovery and rehabilitation

Laura Stinelli Ashli Sturgill

(0-5 years)
Corporate Procurement
Sarasota
“I have been very motivated and driven to
want to grow with the company and one day
be part of leadership. During this time, I
participated in many courses to help me
grow as an individual, both personally and
professionally.”
(6-10 years)
Safety & Health
Dublin Office
I participated in the mentorship
program and purposefully asked for
a mentor outside my department as
I wanted to learn and grown in other
areas. I have taken full advantage of
Zenith's education program and
completed my Masters in
Occupational Safety & Health as well
as received my CSP
Adam Purden
(11-15 years)
Claims
Woodland Hills
I was an Examiner for the first four years, but was
always asking myself what my next step would
be. I worked with my supervisor and manager to
express my interest in becoming a supervisor and
was granted that opportunity just before my 5th
year
Hector Giovanni Escuza
(0-5 years)
Underwriting
Sarasota
In terms of career, I've always been driven
to do more and challenge myself with new
goals. I always try to understand why I am
doing a task, and can it be done faster?
MENTORSHIP
 Normalize asking for help
Asking for help doesn't always mean having a formal mentor. Showcasing accessibility
Learning Zenith culture | Mentorship doesn’t always come from a person. Knowledge sharing can be
independent/self-actualization as well.
Outline actionable steps to secure mentorship
Showcase the accessibility of Zenith superiors
Each question is designed to appear on a transition slide between a series of edited snippets of responses
from all relevant spotlighted employees
Words inside of ‘[ ]’ are meant to be alternative endings to initial prompts on the transition slides. The “roll”
or “cycle” animation feature can be used on the last word(s) of the prompt to show all versions of the
questions in order to showcase a variety of responses from spotlighted employees.

What was the moment you realized you couldn't do it alone?

One word synonym for mentor? (QUICK CUT)
Who was instrumental in your growth at the organization?
Where was the most unlikely place you found mentorship [guidance]?
How have you mentored others?

Showcase how Zenith is a growth/learning organization where “mentorship” doesn’t have to be so formal
Melissa Rush Jennifer Wakefield
(16-20 years) (0-5 years)
Branch Administration Future Medical Claims
East Norriton Dublin
“Having the informal mentors inside NERO for
multiple years helped shape who I am today while All along the way, those who
my formal corporate mentor helped prepare me for Supervise and Mentor me are
my next step in Zenith.” confident in my skills, and
encourage me every step of the
way. The trust that is displayed
in our team is truly unique to
any organization I have ever
worked for.

Hector Giovanni Escuza

(0-5 years)
Michelle Noble Underwriting
(16 -20 years) Sarasota
Manager Claims Definitely having a mentor helps.
Austin Tim Wenzel has offered amazing
advice and shown genuine concerns
“My career has been full of mentors. I have not always
about my professional growth. It's
had a formal mentor, but I have always had someone in
almost that added re-
life to share experiences. Some of the best push me out
assurance/motivation that a mentor
of my comfort zone and have taught me important
provides the mentee to believe and
lessons along the way.”
trust the process.
Linda Rice-Bullock James Egan
(20+ years) (11-15 years)
Policy Operations Investigations | SIU
Woodland Hills Orlando

There is a feeling of "no stripes" when talking to any

member of the Florida leadership team, that really
encourages dialogue and makes you feel valued. Gene has
been a patient and valuable mentor over the years.

Aury Reyes Laura Biaggini

(6-10 years) (11-15 years)
Policy Operations Safety & Health
Woodland Hills Sarasota
I was part of the mentorship
testing program, I think that
experience gave me different
points of view for the
organization and how to track
goals to growth professionally
within Zenith.
 Christian Miller Gabriela Gonzales
(6-10 years) (6-10 years)
Data Reporting Claims | Tech & Inn.
Charlotte Sarasota

I have participated in several official and unofficial From day 1 at Zenith, I felt like there was always a leader
mentorships at Zenith and I have always appreciated the available willing to share advice, expertise, and support
ability to speak with a leader about an abundance of topics whenever I needed it. No matter how "high up" a leader
related to both my position and long term career goals. is in the Company I know their door is open.

Nicholas Faulkner
(11-15 years)
Kathleen Kinney
Claims Legal
(0-5 years)
San Diego
Claims
Sarasota

My manager gave me the opportunity to pursue other

interest within the Claims Legal Department while doing my
I've been endlessly supported and encouraged in any role or task I've undertaken job in the Provider Dispute Resolution Department. It has not
by Jackie, Lori and other department employees that play a key role in my job only given me a great feeling of growth but has allowed me
other opportunities within the company
Adam Purden Dan Cenna
(11-15 years) (6-10 years)
Claims Underwriting
Woodland Hills Charlotte
I was set up with colleagues within my
branch, officers from other regions,
and had exposure to senior leaders of
the organization. Coming from a large
multi-national carrier, this type of
"sponsorship" was unheard of.

Hunter Hampton
David Spitz (11-15 years)
(20+ years) Safety & Health
Claims Legal Austin
Roseville
after 2 years of communication with, Doug Lamm,
VP of Safety & Health. This really demonstrated
Zenith's dedication to finding quality employees and
setting employees up for success, as Doug wanted
to ensure the position and location were right for
me to join the company and have the highest
chance of success.
Carmen Lopez Deena Mims
(16-20 years) (6-10 years)
Premium Accounting IT Desktop Services
Woodland Hills Woodland Hills
I know that if I have a question regarding legal
I can ask someone in legal and if I have a
claims question there is also a person in claims
that can assist. Everyone has always been
approachable regardless of location and title.

I am now participating in the formal mentorship program which

has been a source of great inspiration. The support and
Linda Rice-Bullock opportunities for professional and personal growth at Zenith are
(20+ years) encouraged and readily available if you seek it out.
Policy Operations
Woodland Hills

“I also had the opportunity to be a part of the

mentorship program, and was mentored by Steve
Hollinger which gave me a better understanding of the
Workers Comp business overall. “
GROWTH
 Showcase nonlinearity of growth
Showcase how horizontal progression produces attractive results
Each question is designed to appear on a transition slide between a series of edited snippets of responses
from all relevant spotlighted employees
Words inside of ‘[ ]’ are meant to be alternative endings to initial prompts on the transition slides. The “roll”
or “cycle” animation feature can be used on the last word(s) of the prompt to show all versions of the
questions in order to showcase a variety of responses from spotlighted employees.

Using the materials, draw what you thought growth would look like? (QUICK CUT)
Draw what it turned out to be. (QUICK CUT)
“Using the emojis, how do you feel about that distinction?” [Have cut-out emojis for people to
describe their emotion/reaction to how growth manifested itself for them in the company]
How has Zenith changed your perspective of Career growth?
What did you have to learn [unlearn] to be successful at Zenith?
What does success at Zenith look like for you now?
What’s next for your career at Zenith?
 Deena Mims
Jonathan Manos (6-10 years)
(7 years) IT Desktop Services
Business Tech. & Inn. Woodland Hills
Woodland Hills
Zenith has provided many
“Over the last seven years of employment at opportunities for career
Zenith, I have received at least two development along the way.
promotions, even more changes in title, and The Customer Service trainings,
now my salary is almost double what it was Diversity and Inclusion, and the
when I started.” Steps to Success program
especially helped me along the
way. Zenith also has a very
thorough management training
program which is required once
you are promoted.

Jessica Olson Regina Olson

(3 years) (6 years)
Senior Underwriting Medical Management
Orlando Fresno
“The Zenith has also supported
my personal growth and
encourages community
involvement… [they] support
and encourages employees to
be involved in their efforts
within the community.”
Helina Teshome Aury Reyes
(16-20 years) (6-10 years)
Policy Operations Policy Operations
Woodland Hills Woodland Hills
Growth is always something
As a foreign employee with a different culture and that I look to do on all levels of
background it is hard to fit in any companies except my life. It took me some years
Zenith. The true Discipline what Zenith has from top in learning how to embrace my
to bottom, and the way employees are treated gives mistakes and find opportunities
me a great sense of belonging. within them.

Laura Biaggini Christian Miller

(11-15 years)
Safety & Health
Sarasota
During my 14 years of career with Zenith,
I have had different promotions that have
contributed to my personal and
professional growth, and to the
enhancement of internal relations with
our coworkers.
(6-10 years)
Data Reporting
Charlotte
I have been able to complete
my Bachelors degree with the
assistance and encouragement
of the company and leaders. I
am already exploring advanced
degree options to help me
broaden my career paths
available to me at the company.
Kathleen Kinney Adam Purden
(0-5 years) (11-15 years)
Claims Claims
Sarasota Woodland Hills
Zenith is the first place I've felt I've had the I'm not 13 years in and have
opportunity for growth and like I'm had the privilege of taking on
supported on my career path. I've had three various roles within the
promotions company with our CT Center of
Excellence, COVID Strike Team,
and representing our Claims
Roundtable when agents and
prospects want to see what
makes Zenith different.

Dan Cenna Manuel Del Campo

(6-10 years) (6-10 years)
Underwriting Claims
Charlotte Orange
It really does feel like we are all on the same
team trying to accomplish a common goal. Every day I come into work
It’s commonly said that people “leave their with the same mentality of
ego’s at the door” which is refreshingly true. wanting to prove myself
Zenith is the type of organization where you through excellent results
can feel confident to speak up no matter how knowing the effort won't go
outlandish you think your comment or idea ignored.
will be.
Katie Lee
(13 years)
Policy Tech. & Inn.
Dublin Office
The more you branch into other tasks that are
outside your norm, the more you’ll have a full
picture of Zenith operations. The more you ask “why
are we doing this?” or “could it work like this?” the
more you help open up other’s minds. We are a
creative and collaborative company and having
people who ask curious questions keeps us
innovating.
Tammy Carlson
(16-20 years)
VP Regional Underwriting
San Diego Office
“I am a life-long learner and have always
appreciated the opportunities to grow and develop
that are presented at Zenith. The company
provides in-person and on-line training. There are
specialized training programs...”
Hunter Hampton
(11-15 years)
Safety & Health
Austin
I had the opportunity to get safety
related education & certifications,
designation & work towards
obtaining my ARM…been part of
multiple internal S&H practice
groups, such as the Technology
Enablement, Zenith Solution
Center Champions, and Account
Coordination practice groups
Melissa Rush
(16-20 years)
Branch Administration
East Norriton
“a lot of my growth was based on
self-development and taking on
more tasks that stretched my job
discipline. In the long run it helped
prepare me for my promotion to
Branch Administrator, first
supervising 2 employees, and then
3. “
Linda Rice-Bullock
Jennifer Wakefield
(20+ years)
(0-5 years)
Policy Operations
Future Medical Claims
Woodland Hills
Dublin
“I developed my growth by being a part of the Steps to
My skills are stretched in a
Success program, then returning to school to achieve my
positive way, leading to
Masters degree in Business/Management which allowed me
expanded knowledge. It is not
to successfully move up to a leadership position as
uncommon for me to be
Supervisor. “
attempting a new strategy for
the very first time at any given
time in my career here at Zenith

Jessica Olson
Michelle Noble (3 years)
(16 -20 years) Senior Underwriting
Manager Claims Orlando
Austin “I'm constantly in search of growth
and education. Zenith has met that
Look for opportunities, push yourself out of your desire in a variety of ways; access to
comfort zone and don't be afraid to fail; for every any online learning class via Z-Learn,
failure, there is opportunity. Find something you Steps 2 Success Program, Mentorship
truly enjoy and build upon it. For me, it was claims - “Personally, Zenith has Program, Leadership classes and
I started from the bottom as a claims assistant and taken time to understand ability to teach and educate staff
worked my way up. me as a worker and adapt internally. “
to my personality or
emotional intelligence”.
NEXT STEP/RETIREMENT
 This is meant to complete the narrative
Invite the audience to imagine a long term tenure with the company
Embed a sense of satisfaction and development over the course of an employee career
Allow the audience to examine their desires
This is allows the cycle to continue
Each question is designed to appear on a transition slide between a series of edited snippets of responses
from all relevant spotlighted employees
Words inside of ‘[ ]’ are meant to be alternative endings to initial prompts on the transition slides. The “roll”
or “cycle” animation feature can be used on the last word(s) of the prompt to show all versions of the
questions in order to showcase a variety of responses from spotlighted employees.

When did you know you were ready for the next phase of your career?
How did Zenith help you prepare yourself for your transition?
What about Zenith inspires your relentless pursuit of being your best self?
What would you say to people trying to get where you are in your career?
RETIREES
What do you want to be remembered for by your colleagues?
How did Zenith help you fulfill your legacy?
What will you miss the most and why?
Distinguish the retirees of the employee spotlight series in this section
Rhianna Ireland Ashli Sturgill
(16-20 years) (6-10 years)
Corporate Underwriting Safety & Health
Woodland Hills Dublin Office
My manager has fully supported my
“I have been afforded opportunities over the growth and development and often
years, including 2 relocations, and it was has "next step" conversations and
beneficial for me to not be committed to a career challenged me where I have felt
goal but rather than advantage of opportunities lacking. I am currently in the Steps
and changes as they arose.” program which is very challenging
but I am learning so much which is
expanding possibilities for future
career growth.

Christian Miller Kathleen Kinney

(6-10 years) (0-5 years)
Data Reporting Claims
Charlotte Sarasota
I think understanding a bigger picture helps with a
feeling of belonging because the company is
acknowledging our roles that make our successes
possible.
Linda Rice-Bullock Hunter Hampton
(20+ years) (11-15 years)
Policy Operations Safety & Health
Woodland Hills Austin

My direct manager and second level manager have both been

instrumental in my success with Zenith so far and continue to
set me up for success in future endeavors by allowing me to take
on projects that can help develop my skills within the industry
and profession.

Deena Mims Pearl Phoenix

(6-10 years) (20+ years)
IT Desktop Services Return to Work
Woodland Hills San Diego