ZOOM

Technologies

642-832

Network Maintenance

• What is Network Maintenance?

– Doing whatever is required to keep the network

functioning and meeting the business needs of an
organization.

• It is a very important responsibility or duty of the

Network Administrator

• It could be also response to a reported problem

• Proactive performing regular scheduled maintenance

task to reduced problems
Examples of Network Maintenance

• Hardware & Software installation & configuration

• Monitoring & Tuning Network performance

• Network expansion planning

• Documentation of Network changes

• Compliance with legal regulations & corporate

policies

• Securing the Network from Internal & External

threats

Network Maintenance tasks

• Structured Task: performed as a predefined plan

• Interrupt-driven Task: resolved as they are reported

Well-known Network Maintenance models

• FCAPS

• ITIL

• TMN

• Cisco Lifecycle Services

Common Maintenance tasks

• Configuration changes

• Replacement of old or failed hardware

• Scheduled Backups

• Updating software

• Monitoring Network performance

Configuration change guidelines

• Who is responsible for authorizing various types of network

changes?

• Which tasks should only be performed during scheduled

maintenance windows?

• What procedures should be followed prior to making a change (for

example, backing up a router’s configuration prior to installing a
new module in the router)?

• What measureable criteria determine the success or failure of a

network change?

• How will a network change be documented, and who is responsible

for the documentation?

• How will a rollback plan be created, such that a configuration can

be restored to its previous state if the changes resulted in
unexpected problems?

Common Elements in Network Documentation

• Logical Topology Diagram

• Physical Topology Diagram

• Interconnections list

• Inventory of Network equipment

• IP Address Assignment

• Configuration Information

• Original Design Document

Basic Network maintenance toolkit

• CLI Tools

• GUI Tools

• Backup tools

• Logging Tools

• Network Time Protocol

• Network Documentation Tools

CLI Toolkit

• Show commands

• Debug Commands
GUI Tool

• Cisco Configuration Professional (CCP)

• Cisco Configuration Assistant (CCA)

• Cisco Network Assistant (CNA)

• Cisco Security Device Manager (SDM)

SDM
 ZOOM
Technologies

Troubleshooting Flow ZOOM

Technologies

Problem Problem Problem

Reporting Diagnosis Resolution
Structured Troubleshooting approach ZOOM
Technologies

Problem Collect
Report Information

Eliminate
Examine
Potential
Information
Causes

Hypothesize
Verify
Underlying
Hypothesis
Cause

Shoot from the Hip Troubleshooting ZOOM

Technologies

Problem Collect
Report Information

Eliminate
Examine
Potential
Information
Causes

Hypothesize
Underlying Verify
Hypothesis
Cause
Popular Troubleshooting Methods

• Top-down method

• Bottom-up method

• Divide & Conquer method

• Following the Traffic path

• Comparing configurations

• Component swapping

Top-down method

Application

Presentation

Session

Transport

Network

Data Link

Physical
Bottom Up method

Application

Presentation

Session

Transport

Network

Data Link

Physical

Divide & Conquer

Application

Presentation

Session

Transport
Ping 10.0.0.1
Network

Data Link

Physical
Follow the Traffic path method

Component swapping