2/10/22, 2:53 PM 1st Module Assessment

Dashboard / My courses /
2_Sem 2_BS602 /
Module I : Conflict Management /
1st Module Assessment

Question 1

Not yet answered

Marked out of 1.00

Conflict is________

Select one:
a. an unavoidable fact of life

b. sometimes constructive

c. a destructive force in relationships if continually avoided

d. All of the options

Clear my choice

Question 2

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Marked out of 1.00

_________is situation in which desired end states or preferred outcomes appear to be incompatible.

Select one:
a. Cognitive Conflict

b. Goal conflict

c. Common Conflict

d. Affective Conflict

Clear my choice

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2/10/22, 2:53 PM 1st Module Assessment

Question 3

Not yet answered

Marked out of 1.00

The process which begins when one party percieves that the other party is frustrated or is about to frustrate , with some
concern of his , is known as _______

Select one:
a. Conflict

b. Risk

c. Uncertainity

d. Poor management

Clear my choice

Question 4

Not yet answered

Marked out of 1.00

______is conflicts between two or more people in any setting; it may be at work or among friends.

Select one:
a. Interpersonal Conflict

b. Intergroup conflict

c. Intragroup conflict

d. Intrapersonal Conflict

Clear my choice

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2/10/22, 2:53 PM 1st Module Assessment

Question 5

Not yet answered

Marked out of 1.00

This Type of conflict occurs between different groups within a larger organization or those who do not have the same
overarching goals.

Select one:
a. Intergroup Conflict

b. Intra group Conflict

c. Intrapersonal Conflict

d. Interpersonal Conflict

Clear my choice

Question 6

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Marked out of 1.00

Most conflicts have their roots in uncertainity , and negotiation is the way of managing the

Select one:
a. resultant risk

b. failure

c. Uncertainity

d. inputs

Clear my choice

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2/10/22, 2:53 PM 1st Module Assessment

Question 7

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Marked out of 1.00

_________involves the steps undertaken to prevent the conflict at the right time and also helps to resolve it in an effective and
smooth manner.

Select one:
a. Goal conflict

b. Affective Conflict

c. Conflict Management

d. Cognitive Conflict

Clear my choice

Question 8

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Marked out of 1.00

Which of the following is the first phase of conflict ?

Select one:
a. Triggering Event

b. intergroup conflict

c. Differentiation

d. Prelude to Conflict

Clear my choice

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2/10/22, 2:53 PM 1st Module Assessment

Question 9

Not yet answered

Marked out of 1.00

Identify which of the following is a way to resolve conflict ?

Select one:
a. Taking out your anger on someone else

b. Yell at each other

c. Uncertainity

d. inputs

Clear my choice

Question 10

Not yet answered

Marked out of 1.00

________ is defined as a clash between individuals arising out of a difference in thought process, attitudes, understanding,
interests, requirements and even sometimes perceptions

Select one:
a. Conflict

b. Friendship

c. Differences

d. Relationships

Clear my choice

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2/10/22, 2:53 PM 1st Module Assessment

Question 11

Not yet answered

Marked out of 2.00

Which of the following can be adopted to control the conflict ?

A. Good Listening Skills

B. Never Criticize

C. Effective communication Skills

D. Having Patience

Select one:
a. All A, B C, D

b. Only A , B & C

c. Only A & B

d. Only B & D

Clear my choice

Question 12

Not yet answered

Marked out of 2.00

Which of the following is related to interpersonal conflict ?

A. Personality Clashes
B. Ineffective Communication
C. Lack Of
Trust

Select one:
a. Only A & B

b. Only A & C

c. All A,B,C

d. Only A

Clear my choice

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2/10/22, 2:53 PM 1st Module Assessment

Question 13

Not yet answered

Marked out of 2.00

Which of the following options can be a reason for Workplace conflict ?

A. Personality clashes

B. Task interdependence

C. Status issues

D. Time pressure

Select one:
a. Only A & B

b. Only A , B & C

c. Only B & D

d. All A, B C, D

Clear my choice

Question 14

Not yet answered

Marked out of 2.00

Which of the following Options is a tactic of avoiding conflict?

Select one:
a. compromising

b. competing

c. stonewalling

d. autonomy

Clear my choice

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2/10/22, 2:53 PM 1st Module Assessment

Question 15

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Marked out of 4.00

This refers to an internal dispute and involves only one individual. This conflict arises out of your own thoughts, emotions,
ideas, values and predispositions. It can occur when you are struggling between what you “want to do” and what you “should
do.”

Select one:
a. Individual Conflict

b. Interpersonal Conflict

c. Intrapersonal Conflict

d. Friendship conflict

Clear my choice

Question 16

Not yet answered

Marked out of 4.00

Which of the following options is a feature of conflict ?

A. One person betrays the trust of another.

B. Two or more parties have differing or opposing agendas, goals, or desires.

C. One person creates conflict by saying or doing something thoughtless or irresponsible.

Select one:
a. Only A & B

b. Only A & C

c. Only B & C

d. All A,B,C

Clear my choice

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2/10/22, 2:53 PM 1st Module Assessment

Question 17

Not yet answered

Marked out of 4.00

You and your partner have had a heated disagreement. Emotions are raw, and feelings have been hurt. You approach your
partner after a brief silence: "I'm sorry I attacked you like that. I got angry and said things I didn't mean." This is an example of
the collaborating tactic called

Select one:
a. integration

b. smoothing

c. expanding the pie

d. confrontation

Clear my choice

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