NAME : SHINTA KUMALA SARI

CLASS : BK-2E
NIM : 2105072090

PLANNING LETTER ( CONTINUE)

Practice 3
Read the dialogue between Delta and Echo then answer the questions.
1. What is Delta?
= Delta is an alumnus of Politeknik Negeri Medan, working in one of the bank in town as a back
office staff.
2. Who is Echo in relation with Delta?
= Delta and Echo are brothers. Delta is an alumnus of Politeknik Negeri Medan, working in one of
the bank in town as a back office staff. Echo is an apprentice at BANK POLI. They are at home
after dinner.
3. Why did Echo refuse to watch the television program ‘Indonesia Mencari Bakat’ while it is his
favorite program?
= Echo refuse because was assigned to draft a letter. It must be submitted tomorrow.
4. How could Echo manage to complete the letter?
= The delta that already guides the echo and Tells the delta what letter to make echo.
5. Who is the recipient of the letter Echo drafted?
= the recipient of the Echo draft letter is the customer of bank poli
6. What is the purpose of writing the letter to the customer?
= What the purpose of writing a letter to a customer is to inform the customer about Bank Poli
providing internet banking services to its customers and there is a booklet that provides detailed
information on how to register and perform the service.
7. What did he write to start the letter?
= echo takes a piece of paper and writes down the points that need to echo state in a letter and
dictating the gist of the letter, then it should be the expression to thank the customer for
choosing Bank Poli. (writing…Dear customer. Thank you for banking with Bank Poli).
8. What did he write in the content of the letter?
= Number 1. Provide internet banking service.
Number 2. Enclose a booklet giving information about the application and the procedure to run
the internet banking service.
9. What did he write to end the letter?
= Go on to the ending of the letter. End it by offering the telephone line for further information,
Should you need any further information, please contact our customer service 62 452 254) and
The last step is to combine all them to form a good letter. Remember! Start it from the opening,
then the content and the ending.
10. Let say that you were Echo, write the body of the letter.
(Start it with ‘Dear Customer’ continue it with the opening, the content and the ending)

= Dear Custumer. Thank you for banking with Poli Bank.

For the comfort and convenience of custumers Poli Bank in transaction, Bank Poli Provides a new
service in the form of internet banking service. With the internet banking service, it makes easy
for custumer tp transaction and carry out other banking service activities anytime and anywhere.
For more details we enclose a blooket giving infromation about the procedure to run the internet
banking service.

Should you need any further information, please contact our custumer service 62 452 254

Practice 4 :

4.I.
You are a bank relation manager of Mr. and Mrs. Bagus. You want to inform them about the
current issue of term deposit offered by your bank, BANK COVIDA, as follows:
- 10% interest rate per annum for term deposit.
- If they place 1 year term deposit for the minimum amount of IDR 1 billion, they will be covered
by health insurance up to IDR 0.5 billion/person.
- Provide the contact number (061) 4520011 for the assistance.
Draft the letter to Mr.and Mrs. Bagus! Follow these steps:
a.. Dear Mr. and Mrs. Bagus
b.. Write down the subject heading “Term Deposit”
c. Write the opening of the letter, say that you are writing to inform about the current issue of
term deposit your bank offer.
d. State the details of the term deposit (the rate, the term, the amount, the benefit) and offer
your assistance (provide your contact number)
e. Close your letter (you can thank them for banking with your company)

ANSWER :

Dear Mr. and Mrs. Bagus,

                               Term Deposit

Thank you for choosing Bank COVIDA as your preferred Partner.
We are pleased to offer the current issue of term deposit  by Bank Covida .
- 10% interest rate per annum for term deposit.
- If you  place 1 year term deposit for the minimum amount of IDR 1 billion, you will be covered
by health insurance up to IDR 0.5 billion/person.
Please call (061) 4520011 for the assistance.

Thank you for banking with Bank Covida.

4.II.
You are talented in amusing audience, humorous and creative. You read an advertisement in
Infotainment Magazine and are interested in joining the incredible program. You need
information related to the program.
Instruction:
-Write a letter to the committee
-Ask about how to register in the program
-Ask about the requirement to join the program
-Expect the reply from the committee
Follow these steps:
1. Dear Sir or Madam
2. Write down the subject of the letter
3. Start the salutation with the source of information you read and say that you are interested in
it.
4. Ask about the way to register in the program, the requirement to join it.
5. Close your letter, write down your expectation of getting reply.

ANSWER :

Dear Sir or Madam ,

                          Requirement
I am writing in response to the advertisement i read , about interested in joining the incredible
programin in  Infotainment Magazine. I am talented in amusing audience, humorous and creative
.
I am very interested  to join your program and  would be grateful if you could provide some
further information .

I have a question about how to register in the program ?

I am looking for ward to hearing from  you

Your sincerely,

Shinta Kumala Sari