Professional Documents
Culture Documents
COMMON COMPETENCIES
CAN I…? YES NO
1. Develop and Update Industry Knowledge
Seek information on the industry
Update industry knowledge
2. Observe Workplace Hygiene Procedures
Follow hygiene procedures
COMMON COMPETENCIES
CAN I…? YES NO
Identify and prevent hygiene risk
3. Perform Computer Operations
Plan and prepare for task to be undertaken
Input data into computer
Access information using computer
Produce/output data using computer system
Maintain computer equipment and systems
4. Perform Workplace and Safety Practices
Follow workplace procedure for health, safety and
security practices
Deal with emergency situations
Maintain safe personal presentation standard
5. Provide Effective Customer Service
Greet customer
Identify customer needs
Deliver service customer
Handle queries through telephone, fax machine,
internet and email
Handle complaints, evaluation and recommendation
CORE COMPETENCIES
CAN I…? YES NO
1. Prepare and produce bakery products
1.1 Prepare bakery products?
1.2 Decorate and present bakery products?
1.3 Store bakery products?
2. Prepare and produce pastry products
2.1 Prepare pastry products?
2.2 Decorate and present pastry products?
2.3 Store pastry products?
3. Prepare and present gateaux, tortes and cakes
CORE COMPETENCIES
CAN I…? YES NO
3.1 Prepare sponge and cakes?
3.2 Prepare and use fillings?
3.3 Decorate cakes?
3.4 Present cakes?
3.5 Store cakes?
4. Prepare and display petits fours
4.1 Prepare iced petits fours?
4.2 Prepare fresh petits fours?
4.3 Prepare marzipan petits fours?
4.4 Prepare caramelized petits fours?
4.5 Display petits fours?
5. Present desserts
5.1 Prepare and serve plated desserts?
5.2 Plan, prepare and present dessert buffet
selection or plating
5.3 Store and package desserts
Note: In making the Self-Check for your Qualification, all required competencies
should be specified. It is therefore required of a Trainer to be well-versed of
the CBC or TR of the program qualification he is teaching.