Professional Documents
Culture Documents
1 SELF-ASSESSMENT CHECK
COMMON COMPETENCIES
CAN I…? YES NO
1. PERFORM WORKPLACE AND SAFETY PRACTICES
1.1 Follow workplace procedures for health, safety and
security practices
1.2 Deal with emergency situations
1.3 Maintain safe personal presentation standards
2. PROVIDE EFFECTIVE CUSTOMER SERVICE
2.1 Greet customer
2.2 Identify customer needs
2.3 Deliver service to customer
2.4 Handle queries through telephone, fax machine,
internet and email
2.5Handle complaints, evaluation and
recommendations
3. OBSERVE WORKPLACE HYGIENE PROCEDURES
3.1 Follow hygiene procedures
3.2 Identify and prevent hygiene risks
4. DEVELOP AND UPDATE INDUSTRY KNOWLEDGE
4.1 Seek information on the industry
4.2 Update industry knowledge
5. PERFORM COMPUTER OPERATIONS
5.1 Plan and prepare for task to be undertaken
5.2 Input data into computer
5.3 Access information using computer
5.4 Produce/output data using computer system
5.5 Maintain computer equipment and systems
CORE COMPETENCIES
CAN I…? YES NO
1. PREPARE AND PRODUCE BAKERY PRODUCTS
1.1 Prepare bakery products
1.2 Decorate and present bakery products
1.3 Store bakery products
2. PREPARE AND PRODUCE PASTRY PRODUCTS
2.1 Prepare pastry products
2.2 Decorate and present pastry products
2.3 Store pastry products
3. PREPARE AND PRESENT GATEAUX, TORTES AND
CAKES
3.1 Prepare sponge and cakes
3.2 Prepare and use fillings
3.3 Decorate cakes
3.4 Present cakes
3.5 Store cakes
4. PREPARE AND DISPLAY PETITS FOURS
4.1 Prepare iced petits fours
4.2 Prepare fresh petits fours
4.3 Prepare marzipan petits fours
4.4 Prepare caramelized petits fours
4.5 Display petits fours
4.6 Store petits fours
5. PRESENT DESSERTS
5.1 Present and serve plated desserts
5.2 Plan, prepare and present dessert buffet selection
or plating
5.3 Store and package desserts
Proof/ Means of
Current competencies
Evidence validating
BASIC
1. PARTICIPATE IN WORKPLACE COMMUNICATION
1.1 Obtain and convey workplace
information Certificate of Submitted the
1.2 Participate in workplace completion, certificate of
meetings and discussions training training, passed
certificate the oral
1.3 Complete relevant work-related
questioning,
documents
written exam
and actual
demonstration
2. WORK IN TEAM ENVIRONMENT
2.1 Describe team role and scope
2.2 Identify own role and Certificate of Submitted the
responsibility within team completion, certificate of
training training, passed
2.3 Work as a team member
certificate the oral
questioning,
written exam
and actual
demonstration
3. PRACTICE CAREER PROFESSIONALISM
3.1 Integrate personal objectives
with organizational goals Certificate of Submitted the
3.2 Set and meet work priorities completion, certificate of
training training, passed
3.3 Maintain professional growth
certificate the oral
and development
questioning,
written exam
and actual
demonstration
4. PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
4.1 Identify hazards and risks
4.2 Evaluate hazards and risks Certificate of Submitted the
completion, certificate of
4.3 Control hazards and risks
training training, passed
certificate the oral
questioning,
written exam
and actual
demonstration
COMMON
1. PERFORM WORKPLACE AND SAFETY PRACTICES
1.1 Follow workplace procedures
for health, safety and security Certificate of Submitted the
practices completion, certificate of
1.2 Deal with emergency situations training training, passed
certificate the oral
1.3 Maintain safe personal
questioning,
presentation standards
written exam
and actual
demonstration
2. PROVIDE EFFECTIVE CUSTOMER SERVICE
2.1 Greet customer
2.2 Identify customer needs Certificate of Submitted the
completion, certificate of
2.3 Deliver service to customer
training training, passed
2.4 Handle queries through certificate the oral
telephone, fax machine, internet questioning,
and email written exam
2.5Handle complaints, evaluation and actual
and recommendations demonstration