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MANAGING ORGINATIONS & LEADING PEOPLE AT REID HEALTH

Managing Organization & Leading People at Reid Health

Brooke Bell

WGU – C200
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MANAGING ORGINATIONS & LEADING PEOPLE AT REID HEALTH

Organization Description

Reid Health is a non-profit healthcare facility located in Richmond, Indiana. Reid

provides services for In-Patient, Out-patients, and physician offices. Reid Health was originally

opened under the name Reid Memorial Hospital in 1905by a wealth industrialist who learned

that the existing hospital was turning away 50 patients a week because of space limitations. After

100 years of continued growth the organization and its leadership team decided it was time to

expand. In 2004 Reid Heath broke ground in 100 acre lot 2 miles from the previous location. The

complete build and move finished in 2008. Now they are able to serve over 280,000 people

throughout Indiana and Ohio. Reid’s objective is to provide outstanding patient care while area

upholding their mission and care standards to Richmond and the surrounding. Their mission is to

enhance wholeness in body, mind, sprit, and provide outstanding care to patients and family

members using C.A.R.E principles. Reid commitment to compassion, service, excellence, and

value help enhance wholeness for both the patients and employees. All employees must uphold

the C.A.R.E. Principles. These CARE principles are Courtesy, Attitude, Respect and Enthusiasm

(2017, January, 2). Retrieved from https://www.reidhealth.org/about/

Reid is ran by Governing Board, Administrative team, Hospital Departmental

Leadership, Ambulatory Department Leadership. The Administrative team consists of a

President, Vice President Continuum of Care/ Chief Nursing Officer, Vice President of Ancillary

Departments, Vice President Chief Quality Officer, Vice President of Medical Affairs, Vice

President / Foundation President, Vice President Chief Financial Officer, Vice President

Engineering, and Vice President of Physician Administration.

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MANAGING ORGINATIONS & LEADING PEOPLE AT REID HEALTH

The Governing Board oversees that Reid Health is effectively and ethically

holding up to the organizations mission. The Board is to provide leadership an assume

responsibility for setting the strategic direction of the hospital and selecting and

evaluating the Chief Executive Officer. The Board holds ultimate authority, responsibility

and accountability for all hospital functions including the quality of care that is being

rendered. All Board Members must considerer the health needs and reasonable wants of

the community and service area. All members must adopt the mission and philosophy and

objectives set forth. They also determine the desired scoped and quality of programs and

services provided by the hospital. The Board is made up of Physicians, Hospital Staff,

and Community Members. The Board is representative by a President, Chair, 1st Vice

Chair, Secretary, Treasurer, and other elected members (Indiana Chamber 2017).

Elected Members are members from within the community and within the hospital

leadership, and medical staff.

Reid organization structure is set up in a Tall format. Reid’s tall organization

structure has the President who oversees the eight Vice Presidency’s along with the

following outreach departments: Networking Operating Council, Medical Affairs

Committee\Chief of Staff, Audit Services\Corporate compliance, General Counsel, and

Patient Experience\Service Excellence. Then each of the Vice Presidency’s oversees a

wide range of different departments. The Vice President Continuum of Care/Chief

Nursing Officer oversees the following fifteen departments: Care Management,

Emergency Services, Heart & Vascular Center, Respiratory Care, Sleep Center, Mother

Baby Care Center, Medical Surgical Inpatient Care Nursing Support, Musculoskeletal
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MANAGING ORGINATIONS & LEADING PEOPLE AT REID HEALTH

Services Line, Rehabilitation Services, Oncology Services, Caner Center, Hospice,

Psychiatric Service Line, Inpatient Psych Services, and Surgical Service Line. The Vice

President of Ancillary Departments oversees the following nine departments: School of

Radiological Technology, Radiology and Radiation Therapy, Pharmacy, Patient Care

Center Outpatient Lab, Management Services Organization, Inpatient Lab, Information

Services, Hospital Informatics, and Business Development. The Vice President Chief

Quality Officer oversees the following 6 departments: Quality and Patient Safety,

Security, Risk Management, Medical Staff Services, HFAP/Regulatory, Clinical Decision

Support. The Vice President of Medical Affairs is physician lead and oversees physician

continuing education, and Family Medicine programs. The Vice President Foundation

President oversees the following seven departments: Wellness and Massage Therapy,

Volunteer Services, Gingko Boutique, Patient Transport, Marketing and Community

Relations, Home Medical Equipment, and the Reid Foundation. The Vice President Chief

Financial Officer oversees the following 8 departments: Revenue Cycle\ Patient Financial

Service Inpatient, Revenue Cycle\ Patient Financial Services Outpatient\ Central

Business Office, Materials Management, Managed Care, Lean, Health Information

Management, Financial Decision Support, and Finance. The Vice President Engineering

oversees the following six departments: EAP, Human Resources, Found and Nutrition

Services, Environmental –Internal/Linen, Environmental – External, and Engineering.

The Vice President of Physician Administration oversees the Reid Health Physician

Associates.
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MANAGING ORGINATIONS & LEADING PEOPLE AT REID HEALTH

Leadership Practices

There are 3 types of Leaders Servant, Authentic, and Interactive leadership.

Interactive leader are leaders who have values of inclusion, collaboration, relationship

building, and caring. Authentic leaders have a higher level of ethical values, they

empower and inspire others, and they know and understand who they are. Servant leaders

are leaders who lead by serving the needs and goals of others, and the mission of the

organization (Text Book). The VP of Miscellaneous Departments has characteristics of

an interactive and authentic leader.

Ethical Responsibility is one of the roles that any leader within the organization

must uphold. As a VP in the healthcare it’s important that not only does the leader have

an ethical responsibility to the Organizations employees, but more importantly they must

uphold a high standard of ethical responsibility to the patients. In 2003 the US

Department of Health and Human Services created the Health Insurance Portability and

Accountability Act (HIPPA). According to US Department of Health and Human

Services “A major goal of the Privacy Rule is to assure that individuals’ health

information is properly protected while allowing the flow of health information needed to

provide and promote high quality health care and to protect the public's health and well

being. The Rule strikes a balance that permits important uses of information, while

protecting the privacy of people who seek care and healing. Given that the health care

marketplace is diverse, the Rule is designed to be flexible and comprehensive to cover

the variety of uses and disclosures that need to be addressed” (HHS.gov). The VP must

make sure that all the employees are upholding to ethical standards set by the Reid.
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MANAGING ORGINATIONS & LEADING PEOPLE AT REID HEALTH

Working with the health care it’s important that all employees protect all patients’ health

information.

Financial Responsibility is a primary function in all Leadership roles. Reid is

currently going through a collaboration with another hospital. CHNw will be providing

Electronic Medical Records hosting solutions to Reid. Even though the Vice President of

Miscellaneous Departments doesn’t dealt with the overall finical state of the hospital like

the CFO they still have to manage and have financial control of their departments. In this

project the VP had to work closely with project. The VP needs to understand the financial

analysis and be able to interpreting the numbers. This allows them to be able to helping

coming up with departmental budgets. They must provide reports on development

project, resource utilization, and production performance to the CEO and CFO.

Quality and performance are also important roles for the VP of ancillary

departments. There are different departments that report this VP. Some of the

departments have direct contact with patients other departments have an indirect patient

contact. Each department director must report quality and performance standards to the

VP. This responsibility allows the VP to make sure that all departments are keeping up

with the Reid CARE principles and VOICE standards.

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MANAGING ORGINATIONS & LEADING PEOPLE AT REID HEALTH

Organization Structure

A leader’s values and beliefs shape the culture of an organization.  In section A1, you briefly described
the culture of the organization.  In this section, you will want to further describe the culture of the
organization.  When trying to describe the culture, think about the following:

·        How important is the vision and mission of the organization in the day-to-day operations?

·        How is the staff managed? 

·        How are decisions made and problems solved?  Is the process collaborative or more individually
driven?

·        Is the organization hierarchical or flat?  Are job titles important?

·        Is there internal language used and understood only be the employees?

·        When it comes to performance, what is most valued?

·        How would you describe the work/life balance and mood of the organization?

·        What are the common stories told and what is the meaning behind the stories?

·        Why do employees stay at the organization?

Once you have described the culture of the organization, discuss how the current leadership has directly
affected the organizational culture.  You may also speak to the role past founders or leaders had on
shaping the culture. 

The big deal is that you create a direct relationship between the leader's values, beliefs, and the culture of
the organization.  Provide examples to support your analysis.
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MANAGING ORGINATIONS & LEADING PEOPLE AT REID HEALTH

SWOT Analysis

This section of the task asks you to be strategic and demonstrate an understanding of the circumstances,
forces, events, and issues that affect organizational performance.  Chapter 8 in your E-text provides a
detailed description of a SWOT analysis and examples of sources for your analysis.

Sources

US Department of Health and Human Services …. https://www.hhs.gov/hipaa/for-

professionals/privacy/laws-regulations/index.html

Text Book…..

Reid Health