Professional Documents
Culture Documents
09/8/2020
C212
Contents
A1a. New Products and/or Services.............................................................................................................3
A1a. Methods..............................................................................................................................................3
A1b. Competitive Advantage......................................................................................................................3
A1c. Inherent Risks.....................................................................................................................................3
A2. Customer Relationship Management Software.....................................................................................3
A2a. CRM Information................................................................................................................................3
A3. Distribution Channel.............................................................................................................................3
A3a. Key Considerations.............................................................................................................................3
A3b. Global Supply Chain...........................................................................................................................3
A4. Major Pricing Strategy..........................................................................................................................3
A4a. Costs Associated with Development and Launch................................................................................3
A4b. Consumer Acceptance of Price...........................................................................................................3
A4c. Competitor Prices................................................................................................................................3
A5. Promotional Strategy............................................................................................................................3
A5a. Mass and Social Media Channels........................................................................................................3
A5ai. Justification of Media Channels.........................................................................................................3
A5b. Sales Promotion Activities..................................................................................................................3
B. Sources...................................................................................................................................................3
After months of market research, the following were picked as a viable new product and service
that the organization can engage in when it comes to global expansion. The first proposed project
is an online course that teaches existing and aspiring farmers on the different farming techniques
that will allow them to grow, maintain, and harvest their crops. This service will be offered to
anyone who can pay, but the focus will be on low-income and small-scale farmers in Arizona.
This service will be provided via the organization's online web page. It will have a comfortable
and high-quality course where the clients log onto the site and pay a one-time membership fee
along with a course fee and receive three different lessons. The lessons will be varied from fruit
farming to commercial farming of cereals such as maize and beans. The three main agricultural
exports from Arizona are coffee, horticulture, and grains. Therefore, the team decided on the
three items because more people can relate to the service, the more they will buy into the site.
they have a mobile cashless transaction application called M-Pesa that runs on sim card
technology only. This means that payment methods can be easily accessible, and given most
farmers are now moving into the online space to sell their items, access to the website will be a
non-issue. The company headquarters will be in Arizona and have outlets in different states in
the country. In addition to this, the company will also be operating in different parts of the world
The second is exploring environmentally conscious meat alternatives that are quickly becoming a
trend amongst millennials and environmentalists. These products, such as the impossible burger
and vegetarian sausages, have been a game-changer to cow and livestock emissions'
environmental issues. There are two options under this proposal. The first is to make an attempt
to make the products ourselves, which requires more workforce and technical knowledge on
making the products, which could be time-consuming but profitable should the company find a
cheaper way to make more quality products. The second option is to buy ready-made products
and ship them to Africa and the middle east, where the market has not been explored yet. There
is enormous demand for the works; however, there is a shortage in supply, which could be a very
profitable venture if done correctly. Market research, especially in the middle east where meat
must be made Halal, will give them a cheaper option and a more environment-conscious one at
that.
A1a. Methods
The market wants and needs are always a question of data and statistics and feasibility that one
can satisfy the needs and wants of the consumers. The first thing required is potential consumer
feedback. This was conducted via online questionnaires where the participants were chosen at
random from the countries of focus. There was a free coupon reward if one completed the
questionnaire and provided their emails for further communication. The questionnaires were set
up on the company's website and advertised on social media, where a more pinpointed search
was redirected at potential consumers, given their online trends. In total, there were 9876
responses from the first questionnaire on the online course. The results were as follows. Out of
all the participants (upon collecting the data), the chart is as shown below.
Given the opportunity, more than 80% of the participants claimed that they would partake in the
online course at a fair cost. For the meat alternatives, the results were as follows. A group of
8,000 participants filled out the questionnaire, and the results were as seen in the chart.
These questionnaire reports are a great sign that should the organization decide to enter these two
new markets; they will be profitable and have a willing consumer base.
The second method the team used to assess the consumers' needs and wants was by interviewing
local consumers of the product and service offered by other organizations to evaluate the
challenges ahead and provide a quality product that did not disappoint the target market
overseas. This was done via the web as well. After identifying areas of improvement required in
the existing products, another questionnaire was sent to the clients who had already filled out the
first to gauge their knowledge of the product and service we would be offering them. The final
method was to analyze the potential competitors in this market space. In the meat alternatives,
the organization will be facing competition from the local livestock owners who will view the
product as a direct challenge to their market base. Holding environmental seminars and
education on the dangers of livestock to the environment events in the countries the product will
launch to inform the livestock owners that the products will not be a replacement. Instead,
another alternative should prove useful and crucial in eliminating any future issues with them.
The online courses already exist; however, the service offered will differ in price and easy
In expanding and getting to be the first in the target markets abroad, the organization stands out
as a trendsetter and an industry leader that garners trust and reliability from consumers. This will
enable the organization to have advantages such as price setting and inherent trust that comes
from purchasing well-known brands compared to newer and less tried options. Having this as a
competitive advantage ensures that even as more people get into space and attempt to fill the
demand for its product and service, a base clientele will have been identified and secured. In
agriculture, people tend to remember the first product they used and liked, and given the quality
launching these products in two different continents and multiple countries. The first is that in
any new market, data gathered cannot be entirely relied on because there was a reward incentive
for filling out the questionnaire; thus, people may fill in anything to claim the gift at the end of
their questionnaire. Given out of the first 9876 people who filled out the first questionnaire, only
8,000 responded to the second one. That is a decline of 1876, which is an 18.99% decline. This
may be worrisome; however, once the products are ready for supply, the marketing team
recommends a test launch first with products given to potential clients in their respective
countries. This will be the soft launch and provide a clearer picture of its ability to sell and get
profits. The second risk is that setting up shop in countries the organization has not yet been to
could prove difficult given different international trade laws and taxation. This can be solved by
partnering with local businesses and assuming a supplier's role where the local companies can
participate as distributors and retailers. This allows the organization to make money without
employing new employees and paying hefty taxes in the ports where the products will dock or
arrive. This is ideal in that as the brand name grows, the products will begin to sell themselves,
and this can only happen if they are coming from trusted local businesses and organizations.
Customer relationship management (CRM) used is the same one as the organization uses locally.
This is a computer-generated system where the organization will track their products' sales and
pinpoint the areas where more focus is required and what the best-doing regions are. This will be
possible thanks to the cloud-based systems that give and collate results in real-time. Having this
sort of ability will be instrumental in the growth of the business. Each product will be scanned
into the organization's database and categorized accordingly. Once this is done, the same will be
done in the countries where the products will be sold, and thus, every sale is logged and the
states and the specific area the sale is made. Once gathered, this information will enable King's
ltd to get a full and clear picture of the market's response to their products. Knowing this, one
can easily decide where to market their products more or reduce marketing to achieve sustainable
profitability.
As shown in this section, these are the top benefits of using CRM. (Goldberg, 2020).
"It quite as important to make sure that the merchandise is accessible where the buyer is can to
get it. Simply put, the merchandise has to be made available at the proper time and the proper
place. To ensure sure this happens, the manufacturer has got to make strategic decisions for the
methodical circulation of its products" (Erminôte, 2020). This brings us to distribution channels.
The marketing team suggested the indirect distribution channel model. The company will
purchase the products from the manufacturer, ship to a wholesaler in the countries the products
will be selling, and retailers. Finally, the product arrives at the consumer who purchases it. This
model ensures that the consumer will be getting their products from trusted sources and that
quality control is optimal. When shipping to different countries where one does not have contacts
or have an already set-up business, it can be challenging to get people to trust one's products. In
contrast, if you enter a partnership with local wholesalers and retailers, one is more likely to trust
the products because of their familiarity with the businesses and their brand name.
stockpiling and request arranging and the executives. In any case, worldwide gracefully chain the
board includes a lot more factors, including society, language and cash contrasts, also
The service being offered is online; hence the users must come to the site to access the courses
they desire. This does not need a distribution chain; however, the supply chain will affect the
meat alternatives. Because these are perishable goods with a longer shelf life than beef, chicken,
or any other livestock, it is paramount that quality prevails over quantity. Overstocking will lead
to a loss of products, and that cannot be allowed to happen. Instead of sending as much stock as
possible, the organization should send frequent smaller shipments to maintain the products'
The recommended pricing strategy is penetration pricing, where the organization will be able to
set low and affordable prices to get more customers. "A penetration strategy is the price war; this
strategy goes for the deepest price cuts, driving at every moment to have your price be the lowest
on the market. Penetration strategies only work in one of the four lifecycle periods: growth"
(Meissner, 2010). This strategy is best because, as a new venture, the business will get a feel of
what the market truly feels about their products without the burden of high prices.
successfully. The first will be paying coders to add the online courses to the business website and
making it accessible to everyone who will need it in the service launches. Researchers and
biologists will also be required on the payroll to curate and create the classes factual and truth-
based. Videographers will need to take recordings of the tutors who will be giving the lessons,
and both will also be an additional cost. Seeing as the website has big enough servers to
accommodate the projected number of participants, this will not be a cost to the organization yet;
however, as more people join in, then additional server space will be required to be purchased in
the future.
Meat alternatives will require more costs than online courses. This is because the following
2. 2.Transport from the manufacturer to King's refrigerated warehouse for stocktaking and
inspection.
4. 4.Transport to the port where they will be loaded onto the ship.
7. 7.Clearance fee in the ports where the goods will be going to.
10. 10. Employee raises depending on who is promoted to manage the new project.
A4c. Competitor Prices
As stated above, there are many cost implications when taking on such a business venture, and
when it comes to pricing, one must price their products at a rate where the consumer is satisfied,
and the effects still make profits. Consumers are expected to accept the pricing because of the
questionnaires that they had filled out earlier and agreed to the prices suggested beforehand. A
kilogram of beef in Arizona is roughly five dollars. The organization aims to make meat
alternatives under three dollars per kilo, which is manageable due to mass production and
cheaper ingredients. In underpricing the organization's main competitors and having useful
quality items, this will enable the products to lead in the competition.
The primary promotional strategy will be social media and television ads bought at prime times
when most people are tuned in. As some countries in South America and Africa begins to catch
up to the rest of the world in technological advances and the dawn of social media, this is the
best strategy. "Technology now has arrived in isolated regions of Africa primarily in the form of
relatively inexpensive cell phones." (Draper, 2017). He further states that "Their (digital
entrepreneurs) emergence coincides with the ubiquity of mobile phones throughout the continent,
as well as the arrival of high-speed Internet—which, as recently as a decade ago, was rare in
most of Africa." This shows that as the world settles down and perfects technology, Africa is
learning from their previous mistakes and capitalizing on it, thus growing exponentially faster.
The first social media channel recommended is Facebook, which has millions of active users in
Arizona, thus reaching a multitude of people hence getting mass promotion for the products and
service at a relatively cheaper cost compared to digital media. The second will be Instagram,
where younger users and the target market for the meat alternatives will have access to their local
retailers and get deliveries of the products or know the locations that have the businesses'
products in stock. By paying influencers on both social media platforms, the organization will
get voices and opinions trusted by the consumers to market the products at lower prices
Television adverts will be tailored to appeal to the older generation that relies on television for
entertainment and news. This will enable the online courses to get better attention, and having a
simple layout on the website will be vital to keeping consumers of the service loyal and
captivated. In as much as a large part of the world believes in the end times for print media, "The
print media in developing countries, unlike in Europe and North America, is expanding and
showing healthy profits" (African Business Magazine, 2011). This means that the organization
can capitalize on this and buy out adverts in newspapers and magazines, which will reach many
people. The marketing team advises these because, based on research done by (Statcounter
GlobalStats, 2020)
The leading sales and promotion activities will include promotional pricing and incentives for
intermediaries. "Sales promotion is the process of convincing a potential customer to buy the
product. Sales promotion is designed to be used as a short-term tactic to boost sales" (Schildge,
2019). In using the aforementioned promotional strategies, the organization will be appealing to
the consumers and the middlemen. By setting prices low and affordable, the organization will
pull in a variety of consumers. The customers will range from students who live on a tight budget
to environmentally conscious people who will have access to an alternative protein that tastes
like their preferred meats and saves the planet. With the online market for the courses, the prices
will be low. One time that enables the consumers to revisit classes as often as they may please
and be a lifetime membership will gain the organization's loyalty. By providing incentives such
as trips abroad to the best distributors, wholesalers and intermediaries will be motivated to get
the product out as fast as possible and reorder more, which benefits both them and the
organization. The more they sell, the more the organization makes. This business plan has
covered the proposed products and services, customer relationship management, cost
implication, target markets, pricing, and promotion. In the above method, one will see that the
effects brought forward can and should bring in more profits and expansion.
B. Sources
https://africanbusinessmagazine.com/uncategorised/digital-threat-to-africas-print-media/
https://www.nationalgeographic.com/magazine/2017/12/africa-technology-revolution/
medium.com: https://medium.com/@daric_erminote/marketing-guide-channels-of-distribution-
10-e793476d78a2
Goldberg, A. (2020, September 8th). What Are Examples Of CRM? Different Tool Types You
https://financesonline.com/what-are-examples-of-crm-different-tool-types-you-should-know-
about/
Meissner, J. (2010, March 2nd). Meissner Research Group — Operations Strategy and Pricing
pricing-strategy/
Schildge, G. (2019, January 28th). Sales Promotion Strategy: How to Develop a Plan That
promotion-strategy/
Statcounter GlobalStats. (2020, August 31st). Social Media Stats, Africa. Retrieved September