565b93e99b8dd9ed08a5e484387e1f8c

KNC 201 Soft Skills 2
MCQ Bank
1: Which of these is the first step in the listening process?

a) Stop talking
b) Receiving
c) Interpreting
d) Responding
e) None of the above
Answer: a
2: Which of these is the third step in the listening process?
a) Stop talking
b) Interpreting
c) Responding
d) Receiving
Answer: b
Explanation: Interpreting is the third step in the listening process. After listening to the talk
seriously and noting important points, interpret the contents of the speech.
3: _______ is the last step of the listening process.

a) Receiving
b) Interpreting
c) Responding
d) Stop talking
Answer: c
Explanation: The correct statement is: Responding is the last step of the listening process.
One way to respond is to ask questions to the speaker.
4: Which of these is not a type of listening?

a) Appreciative listening
b) Superficial listening
c) Focused listening
d) Musical listening
Answer: d
Explanation: Listening can be of six types. They are: superficial listening, appreciative
listening, focused listening, evaluative listening, attentive listening and empathetic listening.
5: In which of these types of listening, does the listener feel grateful?

a) Superficial listening
b) Attentive listening
c) Appreciative listening
d) Evaluative listening
Answer: c
Explanation: When the listener expresses gratitude or pleasure for the speech, it is called
appreciative listening. Listeners applaud the speaker.
6: Which of these types of listening is followed by skilled listeners?

a) Focused listening
b) Evaluative listening
c) Attentive listening
d) Empathetic listening
Answer: b
Explanation: In evaluative listening, the listener evaluates the contents in terms of accuracy,
objectivity and adequacy of the message.
7: In which of these, the listener puts himself in place of the speaker?

a) Focused listening
b) Evaluative listening
c) Attentive listening
d) Empathetic listening
Answer: d
Explanation: Empathise means to understand and share the feelings of another. During
empathetic listening the listener puts himself in the position of the speaker.
8: Which of these has maximum reach?

a) Writing
b) Listening
c) Speaking
d) Talking
Answer: a
Explanation: Writing has enormous reach. It has an inviolable quality about it, since what has
been written cannot be altered.
9: Finding a job advert in the Local Newspaper:
a) Skimming
b) Scanning
c) Assimilation
d) Churning
Answer: B
10: Reading a leaflet handed to you in the street
a) Skimming
b) Scanning
c) Assimilation
d) Churning
Answer A
11: A telephone number in your address book
a) Skimming
b) Scanning
c) Assimilation
d) Churning
Answer B
12: Learning a subject for an exam
a) Skimming
b) Scanning
c) Assimilation
d) Churning
Answer: C
13: Finding out if a job advert is relevant to you:

a) Skimming
b) Scanning
c) Assimilation
d) Churning
Answer: B
14: Researching a topic for your childcare assignments:
a) Skimming
b) Scanning
c) Assimilation
d) Churning
Answer: D
15: Finding the location of a nursery in a job advert:
a) Skimming
b) Scanning
c) Assimilation
d) Churning
Answer: B
16) Technical writing demands ______ use of language.
a) Figurative
b) poetic
c) factual
d) dramatic
Answer: c
Explanation: Technical writing needs accuracy of expression and a restraint in style. It
demands factual use of language. It does not care for figurative or poetic impressions.
17) Which of these must be avoided in technical writing?
a) Facts
b) Grammar
c) Punctuation
d) Personal feelings
Answer: d
Explanation: Technical writing must be as objective as possible. There is no place for
personal feelings in technical writing.
18:Which of these terms refer to the study of speech process?
a)Phonology
b) Phonetic substances
c) Phonetics
d) Semantics
Answer C
19: Which of these terms refer to the study of hearing and perception of speech sounds?
a) Articulatory phonetics
b) Acoustic phonetics
c) Auditory phonetics
d) Laboratory phonetics
Answer: C
20:What might a dog leave you wondering in this tongue twister? "If a dog chews shoes,
whose shoes __________?"
a) Are whose
b) Will move
c) Will be used
d) Does he choose
Answer: d
21 What is the ending to this crazy tongue twister? "I wish to wash my Irish ____________."
a) Clothes
b) Squash
c) Wristwatch
d) Swash
Answer: c
22: What is the ending to this repetitive one? "How much wood could a woodchuck chuck if
a woodchuck could ___________?"
a) Chuck wood
b) Wood chuck
c) Would chuck
d) Chuck would
Answer: a
23: What is the answer to the end of this confusing tongue twister? "Peter Piper picked a peck
of pickled peppers. How many pickled peppers did Peter Piper ______?"
a) Pin
b) Pipe
c) Pick
d) Pickle
Answer: c
24 The melody of the language produced by the elements of stress, pitch, and pauses is
known as:
a) Tempo
b) Voice Quality
c) Intonation
d) Rhyme
Answer: a
25: Speech Skills include correct pronunciation of words, voice control, and
a) Fluency
b) Register
c) Articulation
d) Dramatic Intonation
Answer: b
26: The force of a speaker’s breath on a syllable or sound that conveys emphasis or meaning
differences is known as:
a) Stress
b) Junction
c) Tempo
d) Pitch
Answer: a
27: A pause between utterances that is a natural part of speech and is used for signalling the
end of a thought, emphasizing the meaning of the previously spoken words, or selecting the
exact word to convey the right meaning is:
a) Onset
b) Auditory Sense
c) Syntax Moment
d) Juncture
Answer: c
28: When you want to find out the purpose of a text (eg informative, persuasive,
instructional)
a) Skimming
b) Scanning
c) Assimilation
d) Churning
Answer: a
29: Reading a recipe before cooking:
a) Skimming
b) Scanning
c) Assimilation
d) Churning
Answer: C
30: Which of the following is/are language stress:
a) Primary Stress
b) Secondary Stress
c) Mental Stress
d) Muscle Stress
e) (A) and (B) are correct
UNIT 2 CONVERSATIONAL SKILLS & SOCIAL SKILLS
Q.1 Social skills are:
a) Methods to communicate effectively

b) Methods to give effective presentations
c) Methods to deliver effective public speaking
d) Methods to learn sociology
ANSWER: a
Q.2.Effective social skills result in strong relationships which bring:
a) Spirituality, professionalism and knowledge

b) Freedom, confidence and sensibility
c) Happiness, satisfaction and better outlook on life
d) Etiquettes, skill adaptability and joy
ANSWER: c
Q.3. Pick the odd one out:
Benefits of social skills include-
a) Expansion of your network

b) Gaining feedback and referrals
c) Accomplishing tasks
d) Manipulation and fraudulent tactics
ANSWER: d
Q.4.If small talk is the warm-up, conversation is the full _______________.
a) Meal
b) Shopping
c) Picnic
d) Workout
ANSWER: d
Q.5. What does the word small stands for in the term ‘Small Talk’?
a) Conversation between small kids
b) Taking to small town crowd
c) Talking in small groups
d) Light social conversations
ANSWER: d
Q.6.Which one of these is not the right way to start a good conversation:
a) “I noticed...”
b) ”Listen, come here...”
c) ”I appreciate...”
d) “I need some advice...”
ANSWER: b
Q.7.The most important way to avoid Conversational barriers is:
a) To dress up properly
b) To speak in a strong accent
c) To listen to the other person
d) To think over again and again
ANSWER: c
Q.8.Which of the following is not an important communication skill? :
a) Active listening
b) Thoughtfulness
c) Clarity in ideas
d) Nonverbal cues
Answer: b
Q.9. Purposeful socializing is:
a) Interacting with people so as to help each other

b) Interacting with business clients
c) Interacting with counsellors
d) Interacting with people from media
Answer: a
Q.10. In order to build a good network with friends one must:

a) Stay reserved
b) Avoid asking questions
c) Go for impromptu meetings
d) Give undivided attention to the person one is speaking to
Answer: d
Q.11.The several types of platforms which help in purposeful socializing are:
a) Business networking groups and social networking sites

b) Symposiums and convocations
c) Civic clubs and online blogs
d) Family gatherings and picnics
Answer: a & c
Q.12. Facebook, Twitter, Google, LinkdIn and MySpace are
a) Professional networking sites

b) Commercial networking sites
c) Social networking sites
d) Employment seeking sites
ANSWER: c
Q.13. Social skills attributes are:
a) Features/Traits
b) Characteristics/qualities
c) Type/singular
d) Similarities/angularities
Answer: a & b
Q.14. Identify the INCORRECT statement for Strategies for Effective Conversation:
a) Listening completely
b) Elaborating ideas properly
c) Not involving everyone in the conversation
d) Using appropriate language
ANSWER: c
Q.15. Identify the INCORRECT posture for active listening:

a) Sit, facing the speaker.
b) Turn off your electronics.
c) Sit stiffly, with arms and legs crossed
d) Reply silently with a nod.
ANSWER: c
Q.16. When talking to a stranger, which of the following is done:
a) paying attention to nonverbal cues

b) asking a question that requires a lot of self-disclosure
c) making a comment
d) A & C only
ANSWER: d
Q.17.Identify the factor that is good for turn-taking in conversation:
a) Accommodating loud-voiced people

b) Allocating more time to people of higher status
c) Balance time for each participant
d) Allocating more time to people with language proficiency
ANSWER: c
Q.18. Active listening in a conversation requires "Drawing Inferences", which means:
a) interpreting the unsaid meaning

b) interpreting the tone of voice, to guess that the speech is a fact , a request, or a sarcasm
c) interpreting the mood of the speaker: whether he is upset, and said things he did not
mean to
d) All A, B, C
ANSWER: d
Q.19. Which of these should be avoided while talking?
a) Fluency
b) Jargon
c) Clear voice
d) Abstract words
ANSWER: b
Q.20. Which of the following makes you a poor listener in a conversation?
a) Uncomfortable setting with loud noise
b) Physical pain, like fever
c) Mental stress
d) All A, B, C
ANSWER: d
Q.21. Some conversation closers are:
a) Promises of the next meeting
b) Thanking
c) Promises of action
d) All A, B, C
ANSWER: d
Q.22.Willingness to start and end a conversation includes:
a) Asking about the other person’s health

b) Complementing the other person's look
c) Referring to weather
d) All A, B, C
ANSWER: d
Q.23. When you're feeling angry at someone, it helps to empathize with them, and consider
their feelings. What does "empathize" mean?
a) Understand
b) Talk
c) Disagree
d) Smile
ANSWER: a
Q.24Which of the following emotions is the worst one to express when you're trying to resolve
a conflict?
a) Amusement
b) Sadness
c) Confusion
d) Rage
ANSWER: d
Q.25. Relationship management is the ability:
a) To build key connections

b) To maintain healthy relationships
c) To lessen connections
d) To discuss relationships
e) Both a & b
ANSWER: e
Q.26.Employees ask for feedback so that:
a) They can receive an honest evaluation of their work performance to improve

b) They can criticize the work policy of the organization
c) They can learn more about themselves and seek the advice of their managers /leaders.
d) They can prepare the annual report of their organization
e) Both a & c
ANSWER: e
Q.27. The SMART goal concept denotes to:
a) Specific, measurable, attainable, relevant, time-bound

b) Special, motivational, aspiring, rare, terrific
c) Sensible, meaningful, ambitious, relevant and time-bound
d) Specific, measurable, aspiring, rare, terrific
ANSWER: a
Q.28. Identify the IRRELEVANT example of interpersonal skills:
a) Team work
b) Leadership
c) Motivation
d) Talent
ANSWER: d
Q.29. Speech and conversation differ on the grounds of:
a) Structure, delivery and language

b) Structure, appearance and time
c) Structure, tone and appearance
d) Structure, paralinguistic and chronemics
ANSWER: a
Q.30. In a conversation, interest can be aroused and sustained through:
a) Questions, answers, opinions, examples and information

b) Arguments, debates, pauses, examples and humour
c) Questions, answers, opinions, debates and arguments
d) Arguments, debates,examples, humour and information
ANSWER: a
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Unit 3 Motivation Skills
1. Which of the following is not an important aspect of employee involvement?

a) Employee motivation
b) Employee empowerment
c) Team and Teamwork
d) Keeping employee morale down
Answer: d
2. Motivation is the process of stimulating people to accomplish _________

a) Desired goals
b) Desired homework
c) Desired assignment
d) Desired homework and assignment
Answer: a
3. Motivation is the process of attempting to influence others to do their work through
the possibility of getting rewards. Who gave this definition of ‘motivation’?
a) Edwin B. Flippo
b) E.F.L. Breach
c) Crosby
d) Deming
Answer: a
4. Which of the options is incorrect with respect to the importance of ‘employee
motivation’?
a) It promotes employee involvement
b) It promotes job satisfaction
c) Reduces absenteeism
d) Increases absenteeism
Answer: d
5. Motivation creates a congenial working atmosphere in the organization and promotes

__________
a) Internal hatred
b) External hatred
c) Interpersonal cooperation
d) Internal and external hatred
E) None of the above
Answer: c
6. Which of the following is not part of the basic needs mentioned by Maslow?
a) Physiological needs
b) Safety needs
c) Social needs
d) Hazard needs
Answer: d
7. According to Maslow’s hierarchy of needs, the biological needs required to preserve

human life are called __________
a) Physiological needs
b) Safety needs
c) Social needs
d) Hazard needs
E) none of the above
Answer: a
8. According to Maslow’s hierarchy of needs, the needs for food, cloth, and shelter
belong to _____________
a) Survival needs
b) Social needs
c) Esteem needs
d) Self – actualization needs
E) All of the above
Answer: A
9. According to Maslow’s hierarchy of needs, which of the following does not belong to
safety needs?
a) Protection from fire and accident
b) Lack of economic security involving health and insurance
c) The desire for an orderly and predictable environment
d) The desire to know the limits of acceptable behaviour
E) none of the above
Answer: b
10. Motivation is:
A. our ability to understand and perceive emotions
B. an internal state that guides our behavior to attain the goal
C. our ability to understand cultural norms and values
D. our ability to adapt to our environment
E. All of the above
Answer: B
11. Maslow believed people strive to lead a fulfilling life. According to his hierarchy of
needs, which of the following IS TRUE?
A. safety and security needs should be met before basic needs
B. belonging and affiliation needs should be met after self-esteem needs
C. aesthetic needs are a higher need then self-actualization
D. transcendence is the ultimate achievement
E. All of the above
Answer: d
12. Which among the following is not one of the needs of human being as Needs theory
of motivation?
A) Physiological need
B) Safety need
C) Social need
D) C
E) Esteem need
Answer: D
13. Which among the following is not a deficiency need that arises due to
deprivation?
A) Physiological Need
B) Safety and Security Needs
C) Social Needs
D) Self-esteem Needs
E) Self Actualization Needs
Answer: E
14. For effective communication, which of these commandments should one not follow?
a) Objective of communication
b) Inadequate medium
c) Clarity
d) Adequate medium
Answer: B
15. Which of these does not come under the four S’s?
a) Simplicity
b) Strength
c) Sincerity
d) Shock
e) All of the above
Answer: D
16. Globalization, growth of trade unions, public relations and a positive atmosphere are
some of the factors that enable ____________.
a) Good friendships
b) Happiness
c) Isolation from society
d) Communication growth
e) All of the above
Answer: D
17. Which one of the following is not a type of motivation:

a) Extrinsic
b) Intrinsic
c) Wide
d) All of the above
Answer: c
18. Emotional intelligence is a keen awareness of:
a)self and others’ needs
b)Scoring 90 percent and above
c)Scoring 60 percent and above
d)Scoring 60 percent and below
e)None of the above
Answer: a
19. Which one is not a specific technique to motivate others:
a) One to one correspondence
b) Understanding the person via empathy and listening
c) Tapping the motivational points of an individual
d) Mobilizing optimal performance via showing initiative
e) Criticising all the time
Answer: e
20. Which of the following is not a step of creating a motivational environment:

a) Rapport Building
b) Active involvement of all
c) Trust and delegation
d) Praise or achievement
e) All of the above
Answer: e
21._____ is the set of forces that energize, direct, and sustain behavior.
a) Motivation
b) Expectancy
c) Empowerment
d) Socialization
e) none of the above
Answer- A
22. Which of the following is NOT an internal motivational force?
a) goals
b) needs
c) attitudes
d) feedback
e) temperament
Answer- D
23. To begin motivating an apathetic associate, a manager informally questions her about her
satisfaction with her job’s ability to provide safety, social interaction, self-respect, and opportunities
for growth. What theory of motivation is this manager most likely trying to apply in working with
the associate?
a) Maslow’s need hierarchy

b) Vroom’s expectancy theory
c) Herzberg’s two-factor theory
d) McClelland’s acquired needs theory
Answer- A
24. A plant manager in a small factory wishes to raise morale in his workforce. The manager notes
that the working conditions at the plant are safe, clean, and pleasant, and that recent expansion of
the workforce has assured the employees that their jobs are secure. Which of the following actions
should the manager take to ensure that the “belongingness” needs in Maslow’s hierarchy are
satisfied?
a) pay bonuses to workers who achieve specified goals

b) publicly praise those workers who have been most productive
c) set up after-work clubs, such as a softball team, to allow more social interaction
d) foster the development of skills in workers who show talent in a particular area
Answer- C
25. Maslow’s hierarchy of needs includes all of the following categories EXCEPT _____.
a) safety
b) relatedness
c) physiological
d) self actualization
Answer- B
26. Self-efficacy is an individual’s confidence about his or her abilities to mobilize the _____ needed
to execute a given task successfully within a specific context.
a) motivation
b) cognitive resources
c) courses of action
d) all of the above
Answer- D
27. Goal-setting research suggests that people will exert higher levels of effort when goals are
_____.
a) easy and general

b) challenging and specific
c) very difficult to attain and specific
d) moderately easy to attain and general
Answer- B
28. Motivation is:
a) our ability to understand and perceive emotions

b) an internal state that guides our behavior to attain the goal
c) our ability to understand cultural norms and values
d) our ability to adapt to our environment
Answer- B
29. Melissa is a good role model for her team mates. She wants to make sure her team does well and
wins the conference championship. Her desire to attain this goal is described as:
a) intrinsic motivation
b) extrinsic motivation
c) a drive
d) a need
Answer- B
30. Kevin really enjoys riding motorcycles. It gives him great personal satisfaction. His desire to ride
motorcycles connects to which of the following?
a) extrinsic motivation
b) a drive
c) intrinsic motivation
d) a need
Answer- C
UNIT 4: STRSS MANAGEMENT
1. Stress has ________ costs.

a. social
b. economic
c. personal
d. professional
e. all of the above
ANS: e
2. Commitment, control and challenge are all elements of:

a. tardiness
b. stress
c. hardiness
d. Depression
e. None of the above
ANS: c
3. One response to stress in the workplace is “presenteeism”. This may include:

a. working longer hours
b. working while ill
c. not taking holidays
d. Work under pressure
e. all of the above
ANS: e
4. Reaction of tolerance can be :

a. avoidant
b. laissez -faire
c. confrontational
d. sociable
e. All the above
ANS: e
5. The fight or flight response is instigated by the:

a. hypothalamus
b. hippocampus
c. cerebellum
d. Pons
ANS: a
6. In the context of stress research, GAS stands for:
a. generalized anxiety symptoms
b. general adaptation syndrome
c. gustatory alimentary system
d. generic adrenal sensitivity
ANS: b
7. A person with an internal locus of control generally feels that:

a. location matters most when it comes to understanding behaviour
b. internal feelings are more important than outward appearance
c. they are responsible for their own achievements
d. emotional control is the best way of coping with stress
ANS: c
8. Eustress can produce
a. motivation
b. distress
c. coping abilities
d. headache
e. Option a and c are correct
ANS: e
9. Distress can cause
a. pro-stress
b. eustress
c. anxiety
d. Decreased productivity
e. Option c and d are correct
ANS: e
10. A person who believes that his/her achievements are determined by fate would be
described as having an ________ locus of control.
a. interrupted
b. internal
c. exacting
d. External
ANS: d
11. Which stress hormone increases sugars in the bloodstream and enhances the brain’s
use of glucose?
a. adrenalin
b. testosterone
c. cortisol
d. progrsteron
e. all of the above
ANS: c
12. Which of the following would be classed as a cognitive action strategy for dealing
with stress?
a. goal setting
b. asking questions
c. analyzing the problem
d. Learning from failure
e. all of the above
ANS: e
13. Self-confidence is a ________ measure; self-efficacy is a ________ measure.
a. state, trait
b. trait, state
c. useful, useless
d. useless, useful
ANS: b
14. Deep breathing, yoga and exercise would all be ________ stress management
techniques.
a. religious
b. cognitive
c. physical
d. Social
e. All of the above
ANS: c
15. our response to stress management follows which path?
a. primary appraisal, secondary appraisal, stressor, coping response
b. stressor, emotional appraisal, cognitive appraisal, coping response
c. stressor, primary appraisal, secondary appraisal, coping response
d. emotional appraisal, cognitive appraisal, stressor, coping response
ANS: c
16. Another term for hardiness is:
a. resilience
b. control
c. eustress
d. aerobic fitness
e. Option a and c are correct
ANS: a
17. we respond to stress with alarm, then with resistance and, finally, with ________.
a.. adjustment
b. eustress
c. commitment
d. Exhaustion
e. All of the above
ANS: d
18. Which stress hormone increases heart rate and elevates blood pressure?
a. cortisol
b. progesterone
c. adrenaline
d. Dopamine
ANS: c
19. Which of the following is NOT associated with workplace stress?
a. work overload
b. job insecurity
c. supervisory support
d. conflict with co-workers
e. All of the above
ANS: c
20. The adrenal glands are located:
a. at the top of the kidneys
b. in the brain
c. in the stomach
d. to the left of the heart
ANS: a
21. Which of the following statements is true

a. short term stress is good
b. Too much stress is harmful
c. All stress is bad
d. Only ‘1’ & ‘2’ are right
Answer : d
22. Stress management is about learning
a. How to avoid the pressures of life
b. How to develop skills that would enhance our body’s adjustment when we are subjected
to the pressures of life
c. Both ‘1’ & ‘2’ are true
d. Only a
Answer : b
23. Which of the following statements is true about stress management
a. Stress management is learning about the connection between mind and body
b. Stress management helps us control our health in a positive sense
c. Stress management teaches us to avoid all kinds of stress
d. Only ‘1’ & ‘2’ are right
Answer : d
24. Which of the following are the basic sources of stress
a. The Environment
b. Social Stressors
c. Physiological
d. Thoughts
e. All of the above
Answer : e
25. Examples of environmental stressors are
a. Weather
b. Traffic
c. Financial problems
d. Substandard housing
e. Only ‘1’ , ‘2’ & ‘4’ are right
Answer : e
26. Examples of social stressors are
a. Financial problems
b. Divorce
c. Loss of a loved one
d. Job interviews
e. All of the above
Answer : e
27. Examples of physiological stressors are
a. Menopause
b. Giving birth
c. Sleep disturbances
d. Relationship problems
e. Only ‘1’, ‘2’, & ‘3’ are true
Answer : e
28. The following are the characteristics of Positive Stress
a. It improves performance
b. It feels exciting
c. It motivates
d. Increases coping abilities
e. All of the above
Answer : e
29. The following are the characteristics of Negative Stress
a. It causes anxiety
b. It feels unpleasant
c. It decreases performance
d. It causes breathing problem
e. All of the above
Answer : e
30. Which of the following statements is false
a. Positive stress is short-term
b. Negative stress can be short or long-term
c. Negative stress can lead to mental as well as physical problems
d. Negative stress is perceived within our coping abilities
e. All of the above
Answer : d
Unit 5 Creativity and Critical Thinking
1.It is important to create a motivational environment at workplace because:
a) Motivated employees exhibit increased productivity.

b) They take more pride in their work.
c) Creativity, problem solving
d) The positive effects of good motivational strategies are felt by both the employee and the
company.
e) All of the above
Answer- E
2. The situation when people are afraid of speaking up / criticizing the supervisor, or any powerful
personality in the group:
a) Group think
b) Group gossip
c) Group gang
d) Group talk
Answer- A
3. A creative person has:
a) Idea fluency
b) Problem sensitivity
c) Curiosity and flexibility
d) Originality
e) All of the above
Answer- E
4. S.W.O.T. Analysis stands for:
a) Strength, weakness, opportunity, threat

b) Strength, wellness, opportunity, teamwork
c) Strength, weakness, originality, threat
d) Strength, wellness, originality, teamwork
Answer- A
5. Critical Thinking includes:
a) Ability to separate facts from claims

b) Check the validity of claims
c) Detect the assumptions behind claims
d) Detect whether there is hidden intention or bias in those assumptions.
e) All of the above
Answer- E
6. Credibility of logos can be judged by:
a) finding the relevance of the data

b) tracking whether the data is updated or not
c) if opponents have a counter-data
d) all A,B,C
Answer- D
7. To identify valid reasons, detect bias and hidden motives the following steps are taken:
a) Personal attacks
b) Diversion tactics
c) Appeal to pathos
d) All of the above
Answer - D
8. Ad Hominem is:
a) Personal attack
b) Massive attack
c) Attitudinal attack
d) Corporate attack
Answer- A
9. Red Herring is:
a) When someone distracts a person from the main issue

b) When someone throws red colour on others
c) When someone offends you in public
d) When someone starts a fight in the mid of a discussion
Answer- A
10. Slippery slope denotes to a situation:
a) When we think the worst possible chain-reactions to happen from an event

b) When we feel feverish during an examination
c) When we slip down from a height while trekking
d) When we think about ourselves only
Answer- A
11. Identify the INCORRECT statement for Improving Listening Skills:
a. Be open minded
b. Not Listening with an intent to learn
c. Try to empathize
d. Paraphrasing
Ans- b
12. Identify the INCORRECT statement for Strategies for Effective Conversation:
a. Listening completely
b. Elaborating ideas properly
c. Not involving everyone in the conversation
d. Using appropriate language
Ans- c
13. Identify which is NOT a function of intonation:
a. Distinguish among statements, commands, request, and questions.
b. Differentiating the speaker’s emotional attitude such as curiosity, apprehension,

friendliness, politeness.
c. Drawing listeners’ attention.
d. Maintaining the speed of words.
Ans- d
14. Identify the Disadvantage of Memorized speech delivery:
a. The speaker has command over the content.
b. The speech is well-planned beforehand
c. The speaker can fumble and get stuck during the speech
d. The speaker can cover all the points through an outline.
Ans- c
15.Which of the following come under creativity?

a. Problem sensitivity
b. Idea fluency
c. Curiosity and flexibility
d. a, b and c
e. none of the above
Ans. d
16.___ is a creative method that helps us see both the negative and positive side of things.
a. Mind mapping
b. Alter ego
c. Pessimist-optimist approach
d. S.W.O.T analysis
Ans. c
17.____ is a creative method that helps us see a problem from a fictional character’s
point of view.
a. Mind mapping
b. Alter ego
d. S.W.O.T analysis
Ans. b
18.____ is a creative method that helps us analyse our position against our competitors.
a. Mind mapping
b. Alter ego
d. S.W.O.T analysis
Ans. d
19. Critical Thinking includes the following:

a. Ability to separate facts from claims
b. Check the validity of claims
c. Detect the assumptions behind claims
d. All the above
Ans. d
20.The following are the steps to do credibility analysis:

a. Checking the sources of information
b. Checking the qualification of the speaker
c. Checking for logical fallacies
d. a, b and c
Ans. d
21. Credibility analysis of ____ is redundant.

a. Logos
b. Ethos
c. Pathos
d. Both b and c
Ans. c
22. ____ is a logical fallacy of wrong comparison of two things
a. Ad hominem
b. Weak analogy
c. Red herring
d. False generalization
Ans. b
23. My uncle smoked for 30 years, and he did not have cancer. Therefore, smoking does
not cause cancer.
This is _____ fallacy
a. Ad hominem
b. Weak analogy
c. Red herring
Ans. d
24. Today you allow your child to choose her friends. Tomorrow, she will make friends
with drug addicts, and soon you will see her in jail or rehabilitation centre.
This is ____ fallacy.
a. Ad hominem
b. Weak analogy
c. slippery slope
Ans. c
25. A: I think we should eat veg. meals until this coronavirus crisis is over.
B: You won’t rest until you convert the whole country to vegetarianism!
This is an example of ____ fallacy:
a. Ad hominem
b. Strawman
c. slippery slope
d.False generalization
e.None of the above
Ans. b
26. A: The food served in the hostel is horrible. Too oily and spicy.
B: Consider yourself lucky. There are many who do not get two meals a day.
a. Ad hominem
b. Strawman
c. slippery slope
d.Red Herring
e.None of the above
Ans. d
27. Either you marry the person of our choice, or leave home.
a. False dilemma
b. Strawman
c. slippery slope
d. Red Herring
e.None of the above
Ans. a
28. “And so…my fellow Americans, do not ask what the country can do for you—ask what
YOU can do for the country.”
a. False dilemma
b. Strawman
c.equivocation
d. Red Herring
e.None of the above
Ans. c
29. All of our friends are going to Goa. We should go there, too.
a. False dilemma
b. Strawman
c.bandwagon
d. Red Herring
e.None of the above
Ans. C
30. Soft skills are equally important as technical Skills:

a. True
b. false
c. Not sure
d. Always true

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KNC 201 Soft Skills 2

1: Which of these is the first step in the listening process?

3: _______ is the last step of the listening process.

4: Which of these is not a type of listening?

5: In which of these types of listening, does the listener feel grateful?

6: Which of these types of listening is followed by skilled listeners?

7: In which of these, the listener puts himself in place of the speaker?

8: Which of these has maximum reach?

9: Finding a job advert in the Local Newspaper:

e) None of the above

10: Reading a leaflet handed to you in the street

e) None of the above

11: A telephone number in your address book

e) None of the above

12: Learning a subject for an exam

e) None of the above

13: Finding out if a job advert is relevant to you:

e) None of the above

e) None of the above

e) None of the above

17) Which of these must be avoided in technical writing?

18:Which of these terms refer to the study of speech process?

e) None of the above

e) None of the above

e) None of the above

UNIT 2 CONVERSATIONAL SKILLS & SOCIAL SKILLS

Q.1 Social skills are:

a) Methods to communicate effectively

Q.2.Effective social skills result in strong relationships which bring:

a) Spirituality, professionalism and knowledge

Q.3. Pick the odd one out:

Benefits of social skills include-

a) Expansion of your network

Q.4.If small talk is the warm-up, conversation is the full _______________.

Q.7.The most important way to avoid Conversational barriers is:

Q.8.Which of the following is not an important communication skill? :

Q.9. Purposeful socializing is:

a) Interacting with people so as to help each other

Q.10. In order to build a good network with friends one must:

Q.11.The several types of platforms which help in purposeful socializing are:

a) Business networking groups and social networking sites

Q.12. Facebook, Twitter, Google, LinkdIn and MySpace are

a) Professional networking sites

Q.13. Social skills attributes are:

Q.15. Identify the INCORRECT posture for active listening:

Q.16. When talking to a stranger, which of the following is done:

a) paying attention to nonverbal cues

Q.17.Identify the factor that is good for turn-taking in conversation:

a) Accommodating loud-voiced people

Q.18. Active listening in a conversation requires "Drawing Inferences", which means:

a) interpreting the unsaid meaning

Q.19. Which of these should be avoided while talking?

Q.20. Which of the following makes you a poor listener in a conversation?

a) Uncomfortable setting with loud noise

b) Physical pain, like fever

e) None of the above

Q.21. Some conversation closers are:

a) Promises of the next meeting

e) None of the above

Q.22.Willingness to start and end a conversation includes:

a) Asking about the other person’s health

Q.25. Relationship management is the ability:

a) To build key connections

Q.26.Employees ask for feedback so that: