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Customer Supplied Products Handling

Procedure
Al Aber Management System
Revision No. Date Remarks
0 11/15/2021 Reviewed

1. SCOPE

Doc No. AB-DOC-21.034.0

ISSUE DATE: 11/10/2021

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To establish and maintain procedure for verification, storage and maintenance of

customer supplied products for conversion, fabrication as per requirements of customer.
2. PURPOSE
To provide a consistent process to identify, verify, protect, and safeguard customer
property (i.e. products, materials, tools, software, etc.) maintained at Al Aber.
3. REFERENCE DOCUMENTS
3.1 Al Aber Quality Manual AB-DOC-21-014.0,
3.2 Customer Related Processes.
3.3 Non‐Conformance Procedure AB-DOC-21-029.0 Corrective Action Plan
Procedure AB-DOC-21-024.0
3.4 Procurement Procedure AB-DOC-21-018.0
3.5 Document Control Procedure AB-DOC-21-012.0
3.6 Material Control-Receiving Procedure AB-DOC-21-025.0
3.7 Material Handling Procedure AB-DOC-21-016.0
3.8 Loading and Unloading Procedure AB-DOC-21-015.0
4.TERMS & DEFINITIONS
4.1 Customer Property
Property owned by the customer and provided for use in meeting the
requirements of the contract. Customer property can include intellectual property,
including customer furnished data used for design, production and/or inspection.
5.0 RESPONSIBILITY AND AUTHORITY
Sales dept is responsible for obtaining information about customer supplied products
and communicating to concerned Depts like QA, ADMN, and PRODUCTION.
6.0 DETAILS OF PROCEDURE
6.1 Involvement of customer supplied products in a contract is clearly brought out
by sales in the contract review and concerned Depts. are kept informed through
the sale order / work order (W.O).

6.2 On receipt of the product, QA verifies the same in a manner identical to

purchased product and communicate acceptability.
6.3 In case of discrepancy, loss or damage observed on receipt:

 For receipt directly from customer, information is given by QA through

sales.

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 For receipt directly from supplier (under advice from customer) information
is given by QA to supplier directly for corrective action keeping customer
informed through sales for follow-up and ensuring the disposal of
complaint.

 Disposal of any such non-conformity is decided as suggested by customer.

6.4 Products found acceptable are stored at raw material stores. Products are
stored with identification, including customer name and issued to PROD when
need arises.

6.5 Any difficulty experienced or unsuitability observed during

conversion/fabrication is recorded in the raw material inspection register and
communicated to the customer/ supplier through sales.

6.6 In case of any adverse report’s sales reports to customer for corrective action.

6.7 Damaged or unsuitable products are labeled and stored separately for further
disposal as per procedure for Non-Conforming product.

6.8 Reconciliation of incoming customer supplied product, dispatch of finished

product and available stock is done once a month.

6.9 Customer supplied product is treated on par, with purchased product and
procedures for inspection, storage, usage and disposal of non-conforming product
are identical in both cases.

6.10 Customer supplied raw materials may be accepted for commercial

convenience with mutual understanding on the quality of material supplied. Value
of the customer supplied product is adjusted when calculating the price for the
finished product.

7.0 RETAINED DOCUMENTED INFORMATION

7.1 Receipt and Verification/ raw material

7.2 Inspection Register
7.3 Communication of NC, loss or damage.
7.4 Work order

Reviewed by: Approved By:

Quality Manager President / CEO

Doc No. AB-DOC-21.034.0

ISSUE DATE: 11/10/2021