OH&S Chapter No.

ANX–III

Manual [Insert Your Company Name] Rev. No. 01

Page 1 of 2 Date 25.02.2021

Annexure – III Process Flow

Customer order / enquiry is received by authorized person,

Customer enquiry / order is reviewed for the requirements of products, specifications,

reference of standard, packing and delivery requirements.

Enquiry is replied by sending detailed Order is converted into order form /

offer by authorized person. order confirmation.

After successful negotiation order is

received / further follow-up for order is Order confirmation is Order is sent to
done. given to the customer in plant for further
case of verbal order. processing
If order is received, then it is treated
Research and development of new
as per above method
products, till its validation

Production planning is done based on the capacity utilization, orders in-hand, ready
stock, and future order expectations

Raw materials’ requirements are identified and purchase dept. is informed for purchasing.

Materials are purchased from the approved suppliers as per the process for
purchasing,

Materials are received; stores unload it and offer for inspection and testing to QC as
per the process for Stores and Quality Control.

QC inspection and testing of material as per the Quality Plan is done and result is
submitted to store.

Accepted materials are issued to the production dept. for manufacturing and rejected
materials are sent back to the external provider / vendor / supplier

A
OH&S Chapter No. ANX–III

Manual [Insert Your Company Name] Rev. No. 01

Page 2 of 2 Date 25.02.2021

Annexure – III Process Flow

A

Manufacturing of the products as per the defined processes for production

Final inspection and testing of the products as per the requirements of Quality Plan

After completion of final inspection and testing of the products as per the defined
specifications, Quality Control releases the products for dispatch

Products are dispatched to the customer considering committed delivery schedule. All the supportive
documents asked by the customer are accompanied with the products dispatched

After dispatch, the order is closed and all matters related to the contract are resolved and the
contract is closed.

The main processes identified based on above flow are listed below. Individual department-wise
process flow are given in PFC/###/XX
1. Marketing 2. Purchasing
3. Production 4. Quality Control
5. Legal Compliance 6. Stores
7. Engineering 8. Dispatch
9. Training 10. Client Services
11. Research and development 12. Safety
The micro-level process flow of above processes and departments’ input and output as well as
sequences and interactions are documented in the Process Flow Chart No.  PFC/###
The effectiveness of above processes are ensured based on analysis results for criteria of effective
operation and control. The same is fixed on the annual basis and reviewed in management review
meeting.