Microtalk Communications Private Limited

501 Shaila Tower . J1/16, Block – EP . Sector V, Salt Lake . Kolkata 700091.
India

Customer Proposal for

VOIP & Dialer

To,
Indrajit Das
Address: Durga Promoter & Developer Group of Companies
Dum Dum, Kolkata

Dear Sir,

Who we are

We've been supplying voice and data services since 2008.

Over 600 businesses and thousands of consumers rely on us to provide their
communications services.

Our advanced, highly resilient IP network operates across 4 data centres on 3

continents and is supported by our 24/7 Network Operations Centre.

We connect over 40 Million calls a month.

We have local operating companies and offices and hold telecom licences in UK, USA,
India and Canada.

Cost advantage

Microtalk operates a service provider model. We work with many Tier 1 networks and
consistently negotiate reduced rates to pass on to our customers. Microtalk is carrier
neutral and truly independent. Microtalk is one of the most competitive telecom network
operators in the market at present.

Corporate Identity Number: U 72900WB2016PTC217005

Microtalk Communications Private Limited
501 Shaila Tower . J1/16, Block – EP . Sector V, Salt Lake . Kolkata 700091.
India

Reliability

Microtalk works with the major Tier 1 carriers offering high network performance. It is this
high level of service that our customers enjoy. At present we work with carriers who
primarily provide Caller Line Identification (CLI). This means your campaigns can comply
with the regulation requirements and help you win campaigns. Microtalk operates a 100%
resilient network with no single point of failure. We have multiple carriers, internet
connections and just a single IP address for your dialler.

Local banking

We bank with HDFC Bank in India and CC Avenue for credit card, debit card and net-
banking on our customer portal.

Microtalk Communications Capabilities

• 125 IP PoPs across the country on MPLS.

• 24 international gateways across the country.
• 300 PoP NLD rollout across the country
• 31,000 route kms of fiber across the country
• 96 cities Metro Ethernet Network is ready as on March 2008
• 530 cities MMDS wireless access ready
• Partially meshed backbone with BGP as the standard routing protocol.
• International Internet Gateways across 9 (Nine) locations across the country.
• 7 Nos. Satellite Earth Stations
• 3 Nos. Submarine Cable based gateways on SEA-ME-WE-2, 3 Optical
Fiber Cable,
• NOCs manned 24 x 7 x 365.
• Each POP is manned with highly skilled professionals.

The uniqueness of Microtalk proposition:

• High Redundant Network – Microtalk is offering highly redundant network

with maximum reach across 80 Locations, to be expanding to more than 125 in
the near future.

Corporate Identity Number: U 72900WB2016PTC217005

 Microtalk Communications Private Limited
501 Shaila Tower . J1/16, Block – EP . Sector V, Salt Lake . Kolkata 700091.
India

• Lower Access Costs: Largest number of IP PoPs across the country.

• End to end SLA: Ownership of last mile at majority of the locations.

• Scalable to higher bandwidth – with latest MPLS technology deployment.

• Easy Expansion to newer cities - Microtalk current network spans across 80 cities.
As the group rolls its other Telecom services, newer locations will get added.

• Single Point Ownership- Microtalk is going to be Single Point Contact for

XYZ needs.

• Support – Starting from Network Design, Architecting the

solution, Implementation,

• Maintenance, Operational Support backed up by correct skill sets.

Account Management

You will have an Account Manager who will conduct regular service reviews,
focusing on your requirements.

Invoicing

Microtalk will provide invoices both by email. The bills will are monthly, fully itemized and
contain detailed reports.

 Pricing Proposal for Dialer:-

Product Name Cost (Per Agent per Month)

Dialer Rs/- 1000

 Pricing Proposal for USA VOIP Minutes:-

Fixed (Per minute Charges) Mobile (Per minute Charges)

Rs/- 0.50 Paisa Rs/- 0.50 Paisa

*Note:- All GST/Tax will applicable as per government rules.

Corporate Identity Number: U 72900WB2016PTC217005

Microtalk Communications Private Limited
501 Shaila Tower . J1/16, Block – EP . Sector V, Salt Lake . Kolkata 700091.
India

Support and Escalation Procedure

You will be supported through our 24x7x365 Network Operations Centre. A priority
telephone number, together with a dedicated e-mail address will be provided to ensure a
fast response to your inbound enquiries. Over 85% of all inbound calls are answered
within the first three rings or 20 seconds. We also offer support over Skype.

Microtalk is committed to addressing your dynamic support needs. Our comprehensive

support solutions represent specialized options through which
service requests and operational concerns are routed. These focused solutions allow
Microtalk to deliver the dedicated and immediate support you require to keep your
operations up and running 24 hours a day, 365 days a year.

Network Uptime and Service Level Agreement

Microtalk will sign a Service Level Agreement with the customer clearly defining the uptime
of the Network.

Prepared for you by

Debesh Chaudhuri
Business Development Executive
Microtalk Communications Pvt. Ltd.
Contact: - 9933746237

Corporate Identity Number: U 72900WB2016PTC217005