Microtalk Communications Private Limited

501 Shaila Tower . J1/16, Block – EP . Sector V, Salt Lake . Kolkata 700091. India

Customer Proposal

Durga Promoter & Developer Group of Companies

Microtalk intends to revolutionize the way call center companies terminate their calls
internationally; and promise to deliver quality voice experience leveraging our own technology
platform; focusing on innovation and providing comprehensive solution to our customers.

Who we are

Microtalk is your local, international carrier. Microtalk is an UK based company, with offices in
London UK, India, Philippines and USA. Microtalk provides unified communications solutions globally
working with Tier-1 carriers for the last 5 years terminating their calls to business and consumers for
their campaigns, along with residential & business VoIP & Broadband services in UK. Microtalk has
about 70 call center customers globally and routes 1 M-min daily. Technology development, R&D &
NOC are managed by the Indian team in Kolkata - includes a total of 25 people team.

Cost advantage

Microtalk operates a service provider model. We work with many Tier 1 networks and consistently
negotiate reduced rates to pass on to our customers. Microtalk is carrier neutral and truly
independent. Microtalk is one of the most competitive telecom network operators in the market at
present.

Reliability

Microtalk works with the major Tier 1 carriers offering high network performance. It is this high level
of service that our customers enjoy. At present we work with carriers who primarily provide Caller
Line Identification (CLI). This means your campaigns can comply with the regulation requirements
and help you win campaigns. Microtalk operates a 100% resilient network with no single point of
failure. We have multiple carriers, internet connections and just a single IP address for your dialler.

Local banking

We bank with HDFC Bank in India and CC Avenue for credit card, debit card and net-banking on our
customer portal.

Voice over Internet Protocol (VoIP)

Corporate Identity Number: U 72900WB2016PTC217005

Microtalk Communications Private Limited
501 Shaila Tower . J1/16, Block – EP . Sector V, Salt Lake . Kolkata 700091. India

By using VoIP technology, you can connect to our network from anywhere in the world. We have
customers all over the world enjoying our high quality service.

Advanced Phone System

Delivered from the Cloud
Reliable & secure
From one to thousands of extensions
App based calling to any phone anywhere
Bring home workers, multiple offices and mobile workers together as if in same office
Save money with free on-net calls, reduced line rental fees and lower call charges

Account Management

You will have an Account Manager who will conduct regular service reviews, focusing on your
requirements.

Customer Service

You will be supported through our 24x7x365 Network Operations Centre. A priority telephone
number, together with a dedicated e-mail address will be provided to ensure a fast response to your

Corporate Identity Number: U 72900WB2016PTC217005

Microtalk Communications Private Limited
501 Shaila Tower . J1/16, Block – EP . Sector V, Salt Lake . Kolkata 700091. India

inbound enquiries. Over 85% of all inbound calls are answered within the first three rings or 20
seconds. We also offer support over Skype.

 Pricing Proposal for Dialer:-

Product Name Cost (Per Agent per Month)

Dialer Rs/- 1000

 Pricing Proposal for VOIP minutes Service

Call charges
Landline
Destinations Mobile (Per Minute)
(Per Minute)
USA Rs 0.50 Rs 0.50

*Note:- All GST/Tax will applicable as per government rules.

Prepared for you by

Debesh Chaudhuri
Business Development Executive
Microtalk Communications Pvt. Ltd.
Contact: - 9933746237

Corporate Identity Number: U 72900WB2016PTC217005