ANN NINA DUNGOG 9 - - Date: 09/28/21

SAC
TLE Q1, W2

Learning Task
1
1. Barrier is something that gets in the way when you are communicating with
someone.
2. The different barriers of communication are noise and other distractions, time,
interest, quality of the message, jargons, physical disabilities, and irrelevance to the
sender.
3. Identifying the source of barrier helps you fix or even manipulate that barrier. This
helps you to adjust and find a way to fix or avoid the barrier in the meantime.
4. These are: Offshore Outsourcing, CST, ACW – After-Call Work, ACD Automatic
Call Distributor, Awaiting Further Instructions (AFI) and a lot more.
5. Prejudice is when you judge someone without knowing more about them. While
ethnocentrism is when a company or individual believes that their group is superior
to another group.

Learning Task 2
(This task is also separated in a new document to be pass in the performance tasks folder)

Ate Joy, a call center agent who happens to be my neighbor answers:

Usually, when I am having a call, there are times when the other neighbor suddenly turns on a
piece of loud music or causes a disturbance. As a result, I can’t hear properly what the customer is
saying and that sometimes causes a misunderstanding between me and the customer. In my early
months of working as a call center agent at home, it was hard. I don’t know how to adjust or how
can I find peace when working. But as time pass, I did get used to it and eventually handle that
barrier.

(Ann: How did you deal or solve the barriers, Ate Joy?)

Ate Joy: Ah, my original work area is in our living room so that means even the small noises from
outside can be heard. I did that because the internet connection there was more stable. But the
noise barrier always gets in the way for me to have a clear and peaceful conversation with
customers. So what I did to handle the barrier is that I moved into my room and find a way to have
a more secure connection that can reach my new working area.

Ate Dale, a relative of mine answers:

The most common barriers she often encounters are the customer's attitude and my inability to
understand their accent sometimes.

How she handles those barriers:

I always try to calm myself down before speaking again, and I do my best to be patient when
explaining it again. I believe that being friendly will also be of tremendous assistance in
overcoming this barrier. Well, the second one, I studied their accents. Though just the basic words
na I often heard from them. You'll need a lot of patience, not just to explain the goods to them,
but also to show them how respectable Filipinos are.

REFLECTION

I have learned that there are different barriers of communication. Because of these barriers, the
sender can’t relay the messages in a proper way, whether it is formal or not-, to the receiver since
the barriers are blocking the way.

With the knowledge and skills that I acquired from this lesson, I can use it to identify the barriers
that is/are blocking or preventing me to communicate. Then I can identify it properly, then surely, I
can think of a way to solve the problems.