GUIDELINES TO MAKE ANNOUNCEMENTS:

At IndiGo, we ensure that the experience of our passengers is consistent and

standardized. For this we lay emphasis on clear and effective communication.
Announcements form an integral part of our communication with passengers. It thus
becomes imperative to keep the following points in mind:

Smile - A cheerful and pleasant disposition adds energy and enthusiasm to your voice.
So, please always smile while making announcements.  it makes you look
approachable too.it adds to

Confidence - Being familiar with every announcement conveys your level of

confidence. A confident person owns his space.

Voice projection - Ensuring that the volume is not too loud or too low for the
announcement to be audible:
- Do not breathe into the Microphone
- Ensure that you keep your head up, while making announcements.
- Please remember, any sound made in the vicinity of the Mic. will also be heard.
Therefore, the staff should avoid talking in the area, while announcements are
being made.
- Keep the micrphone in a steady position and at an adequate distance i.e. about
1-2 inches or three lines vertically held, away from your mouth.

Diction - Clarity in speech requires clear and correct pronunciation of words. The
speech should be neutral i.e. devoid of any MTI (Mother Tongue Influence).

Pace and Pauses - Speak slowly and clearly. Avoid rushing through the
announcements. To convey the right meaning pause at the right places. Pause after
every sentence ending.

Voice Modulation - A well-modulated voice, which has rhythm and a varied intonation
pattern that is pleasing to the ears. For this, stressing on the right word is essential.

Uniformity - To ensure uniformity, it is necessary to read announcements verbatim as

published. However, at no point in time should the announcements sound
bookish/scripted, bored/monotonous or robotic.
Impactful - For impactful announcements, please ensure that you articulate well. The
announcements should be fluent without considerable or abrupt breaks in between.

Body Language – It is a type of non-verbal communication to express or convey

information. A positive body language conveys your message even before you speak.
It’s advisable to have positive body language when in public view.

1) Eye contact – Eye contact generates a connection of trust between a

customer and staff. It’s a positive way of connecting with you audience.

2) Gestures – Gestures can communicate a variety of messages. It’s in our

hand how we use them to our advantage to make our communication
stronger.

3) Posture – Correct standing posture makes you look confident and enhances
the announcement quality. Following points need to be kept in mind for
Correct standing postures :
a) Chin parallel to ground
b) Shoulders down and relaxed
c) Back straight
d) Abdomen in
e) Feet together
f) Hands in front with open palms

4) Approachability – it’s very important to portray approachability in our body

language which will in turn help the customer to feel at ease and welcomed.
BOARDING GATE ANNOUNCEMENTS
CHECK – IN AND BAGGAGE SCREENING
Roman
Kripya dhyan dijiye,
Jo yatri IndiGo udaan 6E______se ____ ja rahein hain, kripya apnay saaman ke screening ke baad check-
in ke liye prasthan karein.
Dhanyavaad

English
Greeting of the day,(Good morning/afternoon/evening)
Customers traveling by IndiGo flight 6E____ to ______ please screen your baggage, before you proceed
for check-in. Thank you.

SECURITY CHECK
Roman
Kripya dhyan dijiye,
IndiGo udaan 6E _____ se ______ jane wale yatri kripya suraksha jaanch ke liye prasthan karein, aur
humari boarding soochana ki prateeksha karein.
Dhanyavaad

English
Greeting of the day, (Good morning/afternoon/evening)
Customers traveling on IndiGo flight 6E____to _____ request you to proceed for security check and wait
for the boarding announcement. Thank you.

BOARDING
Roman
Kripya dhyaan dijiye,
IndiGo udaan 6E _____, gate no. _____ se ________ jane ke liye taiyaar hai.
Aaramdayak boarding anubhav ke liye hum preboarding shuru karenge. Expecting mothers aur chote
bacchon ke saath yatra kar rahin ladies, elderly aur wheelchair ka prayog kar rahe yatri aur sainik jo vardi
mein hain veh turant prasthan karein.

Iske baad row 1,12 aur 13 / 1, 17,18 aur 27 / 1 aur 2 (ATR) par baithe yatri, kripya vimaan ki ore prasthan
karein. Aapki yatra sukhad rahe. Dhanyavaad

English
Ladies & Gentlemen,
We are ready to board IndiGo flight 6E______to _____, from gate no. _____.
For a smooth boarding experience we will preboard expecting mothers & ladies with infants,
elderly & wheelchair customers and armed forces personnel in uniform.
We will then begin borading with rows 1, 12 and 13/ 1, 17, 18 & 27 /1 &2 (ATR) . Thank you for your
cooperation.
SEQUENTIAL BOARDING: BY AN AEROBRIDGE
Kripya dhyaan dijiye,
IndiGo udaan 6E _____, gate no. _____ se ________ jane ke liye taiyaar hai.
Aaramdayak boarding anubhav ke liye hum preboarding shuru karenge. Expecting mothers aur chote
bacchon ke saath yatra kar rahin ladies, elderly aur wheelchair ka prayog kar rahe yatri, sainik jo vardi
mein hain veh turant prasthan karein.

Iske baad row 1,12 aur 13 OR 1, 17,18 aur 27 par baithe yatri kripya vimaan ki ore prasthan karein. Row
21 se 30/31 ke beech mein baithe yatri, gate number ____ se prasthaan karein.
Anya yaatri agli soochana ki prateeksha karein. Dhanyavaad

Agli Soocha
Kripya dhyaan dijiye
Jo yatri row 11 se 20 mein baithe hain, kripya prasthan karein.
Anya sabhi yatri humari agli soochna ki prateeksha karein. Dhanyavaad

Antim Soochan
Kripya dhyaan dijiye
Jo yatri row 1 se 10 main baithe hain, kripya prasthan karein. Aapki yatra sukhad rahe.
Dhanyavaad

English
Ladies & Gentlemen,
We are ready to board IndiGo flight 6E______to _____, from gate no. _____.
For a smooth boarding experience, we will preboard expecting mothers & ladies with infants, elderly &
wheelchair customers, armed forces personnel in uniform.
We will then begin boarding with rows 1, 12 and 13/ 1, 17, 18 & 27. Customers in rows 21 to 30/31
please proceed for boarding after them. Thank you.

Next Announcement:
Customers in rows 11 to 20 please proceed for boarding. Thank you.

Final Announcement
Customers in rows 1 to 10 please proceed for boarding. Have a pleasant flight. Thank you

BOARDING GATE CHANGE

Roman
Kripya dhyaan dijiye.
Yeh gate change soochna IndiGo udaan 6E _____ se _____jane wale yatrion ke liye hai. Kripya turant
gate _____ se prasthan karein. Aapki yatra sukhad rahe. Dhanyavaad

English
Request your attention please,
This is the gate change announcement for IndiGo flight 6E ____ to _____. We will now board from gate
______, I repeat, gate _____. Customers please proceed for boarding. Have a pleasant flight.
LAST AND FINAL CALL FOR BOARDING
Roman
Kripya dhyaan dijiye,
IndiGo udaan 6E _____ se _____ jaaney waley yatrion ke liye yeh antim soochna hai, ki veh turant gate
______ ki ore prasthan karein.
Dhanyavaad.
English
This is the final boarding call for
IndiGo flight 6E ____to____. Please proceed to gate ___immediately. Thank you.

PAGING NAME
Roman
Kripya dhyaan dijiye,
IndiGo udaan 6E ____ se ____ jaane wale yaatri, shrimaan/shrimati ______ ke liye yeh antim sochna hai.
Kripya turant gate number _________ ki ore prasthaan karein. Dhanyavaad.

English
Request the attention of Mr/Ms._______ (first and last name) I repeat, Mr/Ms. _______, traveling on
IndiGo flight 6E ____ to _____. This is the final boarding call, please proceed to gate __immediately.
Thank you.

DELAY DEPARTURE
Roman
Kripya dhyaan dijiye.
IndiGo udaan 6E ___ jo ___ jaa rahi hai, ab deri se jaayegi.
Yeh deri:
 aane waali udaan ke karan hai
 takniki kharabi ke kaaran hai
 mousam kharab hone ke kaaran hai
Hum aapko niyamit roop se soochit rakhenge. Iss asuvidha ke liye humein khed hai.
OR (If time is confirmed) Boarding ab ___ baje shuru hogi. Aur prasthan ka anumanit samay ab
_____hai.

English
Ladies & Gentlemen,
IndiGo flight 6E _____ flying to _____ is delayed due to:
 late incoming flight from ____.
 technical reasons.
 bad weather at _____airport.

We will update you at regular intervals & we sincerely apologize for the inconvenience.

(If time is confirmed) Boarding will begin at __ hrs and the estimated time of departure is_____hrs.We
sincerely apologize for the inconvenience.
DELAY DEPARTURE – SNACKS
Roman
Kripya dhyaan dijiye.
IndiGo udaan sankhya 6E ___ jo ___ jaa rahi hai, ab deri se jaayegi.
Yeh deri:
 aane waali udaan ke karan hai
 takniki kharabi ke kaaran hai
 mousam kharab hone ke kaaran hai
Hum counter/gate ____ par jalpan vitrit karenge.
Hum aapko niyamit roop se soochit rakhenge. Iss asuvidha ke liye humein khed hai. OR
(If time is confirmed) Boarding ab ___ baje shuru hogi. Aur prasthan ka anumanit samay ab ______ hai

English
Ladies & Gentlemen,
IndiGo flight 6E _____ flying to _____ is delayed due to:
 late incoming flight from ____.
 technical reasons.
 bad weather at _____airport.
We are serving refreshments at counter/gate____.
We will update you at regular intervals & we sincerely apologize for the inconvenience.

(If time is confirmed) Boarding will begin at __ hrs and the estimated time of departure is_____hrs.
We are serving refreshments at counter/gate____.
We sincerely apologize for the inconvenience.

ANNOUNCEMENT AT ARRIVAL
Roman
Kripya dhyaan dijiye,
Yeh soochna, IndiGo udaan 6E______se ____ se aaye yatrion ke liye hai. *___________, aur aapka
check-in kiya gaya saamaan, ___ minute ki deri se aayega. Is asuvidha ke liye humein khed hain.
Dhanyavaad.
*Reason: Airside pe congestion ke kaaran baggage trolley ruk gayi hai.

English
Greeting of the day,
Customers who have arrived from ______on IndiGo flight 6E __, your baggage will be delayed by
___mins. as ____. We are sorry for the inconvenience.
Thank you.
*Reason: the baggage trolley is held up due to congestion at airside etc.