3/5/22, 12:33 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

Name: Score:

5 True/False questions

Definition Term 1 of 20

Takes place while a work activity is in progress. • Feedback control

True

False

Definition Term 2 of 20

• Attendance (absenteeism, tardiness)

Discipline problems
• On-the-job behaviors (insubordination,
alcohol or drug abuse)

• Dishonesty (theft, lying to supervisors,

falsifying information)

• Outside activities (criminal activities,

unauthorized strike)

True

False

Definition Term 3 of 20

• Measuring actual performance

Step 2
- We measure through personal observations,
statistical, oral, and written reports

- Measuring is more critical to the control

process than how it's measured

True

False

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3/5/22, 12:33 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

Definition Term 4 of 20

Accumulated results of all the organization's Organizational performance

work activities.

True

False

Definition Term 5 of 20

• Get firsthand knowledge • Personal observation benefits & drawbacks:

• No filtered information

• Intensive coverage of work activities

__________________________

• Personal biases

• Time-consuming

• Obstrusive

True

False

5 Multiple choice questions

Definition 6 of 20

Any unauthorized taking of company property by employees for their personal use.

Employee theft

Balanced scorecard

Purpose of control

Range of variation

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3/5/22, 12:33 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

Definition 7 of 20

Monitoring, comparing, and correcting work performance.

Productivity

Benchmark

Performance

Controlling

Definition 8 of 20

Employees can:

• Read your email

• Tap your telephone

• Monitor your work by computer

• Store and review computer files

• Monitor you in an employee bathroom or dressing room

• Track your whereabouts in a company vehicle

Balanced scorecard

Disciplinary actions

Workplace violence

Workplace privacy

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3/5/22, 12:33 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

Definition 9 of 20

• Easy visualization

• Effective for showing relationships

__________________________

• Limited information

• Ignores subjective factors

• Statistical reports benefits & drawbacks:

• Written reports benefits & drawbacks:

• Personal observation benefits & drawbacks:

• Protecting the workplace is important as it:

Definition 10 of 20

Lets managers know whether their goals and plans are on target and what future actions to
take.

• Basic corrective action

• Planning is important as it:

• Management by walking around

• Empowering employees is important as it:

5 Matching questions

• Ratio analysis (liquidity, leverage, activity, profitability)

A. • Revise the 11-15 of 20

• Budget analysis (quantitative standards, deviations) standard

B. Financial controls
To ensure that activities are completed in ways that lead
to the accomplishment of organizational goals. C. • Feedback control

D. Purpose of control
Performance measurement tool that examines more
E. Balanced scorecard
than just the financial perspective.

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3/5/22, 12:33 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

If performance consistently exceeds goal, then a

manager should look at whether the goal is too easy or
needs to be raised.

Takes place after a work activity is done.

5 Written questions

Definition 16 of 20

Measure of how appropriate organizational goals are and how well those goals are being met.

Definition 17 of 20

System used to provide management with needed information on a regular basis.

Definition 18 of 20

Corrects problems at once in order to get performance back on track.

Definition 19 of 20

Managers need to provide their employees with feedback so that the employees know where
they stand in terms of their work.

Definition 20 of 20

Amount of goods or services produced divided by the inputs needed to generate that output.

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