CEBU CITY

KANO ANALYYSIS ON ZOOM.US

FEATURES:
VOICE AND VIDEO CALL
SCREEN SHARE
REACTION BUTTON
SCREEN RECORD
REMOTE CONTROL
 QUESTIONNAIRE
[ ] Like it that way
[ ] It must be that way
Are you satisfied that during the voice chat and video call has high
[ ] I am neutral
resolution?
[ ] I can't live with it that way
[ ] I dislike it that way
[ ] Like it that way
[ ] It must be that way
Are you okay with the high resolution but demands high bandwidth
[ ] I am neutral
consumption during voice chat and video call?
[ ] I can't live with it that way
[ ] I dislike it that way
[ ] Like it that way
[ ] It must be that way
Are you satisfied with the quality to the sharing of the content during
[ ] I am neutral
presentation?
[ ] I can't live with it that way
[ ] I dislike it that way
[ ] Like it that way
[ ] It must be that way
If you have to wait for a second for the host confirmation before you
[ ] I am neutral
can share your screen how do you feel?
[ ] I can't live with it that way
[ ] I dislike it that way
[ ] Like it that way
[ ] It must be that way
Are you satisfied with the reaction button and how it is implemented
[ ] I am neutral
during presentation/call?
[ ] I can't live with it that way
[ ] I dislike it that way
[ ] Like it that way
[ ] It must be that way
You are allowed to react anytime during video call, are you satisfied on
[ ] I am neutral
how the reactions size is noticeable?
[ ] I can't live with it that way
[ ] I dislike it that way
[ ] Like it that way
[ ] It must be that way
You are allowed to record the presentation; how do you feel about it? [ ] I am neutral
[ ] I can't live with it that way
[ ] I dislike it that way
[ ] Like it that way
[ ] It must be that way
Are you satisfied with the quality of the recorded presentation when it
[ ] I am neutral
is downloaded?
[ ] I can't live with it that way
[ ] I dislike it that way
[ ] Like it that way
[ ] It must be that way
Are you contented that you can control the presentation from another
[ ] I am neutral
user?
[ ] I can't live with it that way
[ ] I dislike it that way
[ ] Like it that way
[ ] It must be that way
You can control the presentation from the other user yet you have to
[ ] I am neutral
wait for confirmation from the host?
[ ] I can't live with it that way
[ ] I dislike it that way
 SURVEY RESULTS
Are you okay with the high resolution but demands Are you okay with the high resolution but demands
Are you satisfied with the quality of the recorded Are you satisfied with the quality of the recorded
Zoom.us Features high bandwidth consumption during voice chat and Zoom.us Features Zoom.us Features high bandwidth consumption during voice chat and Zoom.us Features
presentation when it is downloaded? presentation when it is downloaded?
(Costumer Requirements ) video call? (Costumer Requirements ) (Costumer Requirements ) video call? (Costumer Requirements )
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
1 X 1 X 1 1 X
Are you satisfied that Are you satisfied that
2 You are allowed to record 2 2 X You are allowed to record 2
during the voice chat and during the voice chat and
3 the presentation; how do 3 3 the presentation; how do 3
video call has high video call has high
4 you feel about it? 4 4 you feel about it? 4
resolution? resolution?
5 5 5 5

If you have to wait for a second for the host You can control the presentation from the other If you have to wait for a second for the host You can control the presentation from the other
Zoom.us Features confirmation before you can share your screen how Zoom.us Features user yet you have to wait for confirmation from the Zoom.us Features confirmation before you can share your screen how Zoom.us Features user yet you have to wait for confirmation from the
(Costumer Requirements ) do you feel? (Costumer Requirements ) host? (Costumer Requirements ) do you feel? (Costumer Requirements ) host?
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
1 X 1 1 X 1
Are you satisfied with the Are you contented that you Are you satisfied with the Are you contented that
2 2 2 2
quality to the sharing of can control the quality to the sharing of you can control the
3 3 X 3 3 X
the content during presentation from another the content during presentation from
4 4 4 4
presentation? user? presentation? another user?
5 5 5 5

You are allowed to react anytime during video call, Respondents Name: Chua, Alexa You are allowed to react anytime during video call, Respondents Name: Monteclaro, Trixie L
Zoom.us Features are you satisfied on how the reactions size is Zoom.us Features are you satisfied on how the reactions size is
(Costumer Requirements ) noticeable? (Costumer Requirements ) noticeable?
1 2 3 4 5 1 2 3 4 5
1 X 1
Are you satisfied with the Are you satisfied with the
2 2
reaction button and how reaction button and how
3 3
it is implemented during it is implemented during
4 4
presentation/call? presentation/call?
5 5 X

Are you okay with the high resolution but demands Are you okay with the high resolution but demands
Are you satisfied with the quality of the recorded Are you satisfied with the quality of the recorded
Zoom.us Features high bandwidth consumption during voice chat and Zoom.us Features Zoom.us Features high bandwidth consumption during voice chat and Zoom.us Features
presentation when it is downloaded? presentation when it is downloaded?
(Costumer Requirements ) video call? (Costumer Requirements ) (Costumer Requirements ) video call? (Costumer Requirements )
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
1 1 X 1 X 1 X
Are you satisfied that Are you satisfied that
2 You are allowed to record 2 2 You are allowed to record 2
during the voice chat and during the voice chat and
3 X the presentation; how do 3 3 the presentation; how do 3
video call has high video call has high
4 you feel about it? 4 4 you feel about it? 4
resolution? resolution?
5 5 5 5

If you have to wait for a second for the host You can control the presentation from the other If you have to wait for a second for the host You can control the presentation from the other
Zoom.us Features confirmation before you can share your screen how Zoom.us Features user yet you have to wait for confirmation from the Zoom.us Features confirmation before you can share your screen how Zoom.us Features user yet you have to wait for confirmation from the
(Costumer Requirements ) do you feel? (Costumer Requirements ) host? (Costumer Requirements ) do you feel? (Costumer Requirements ) host?
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
1 1 X 1 X 1
Are you satisfied with the Are you contented that you Are you satisfied with the Are you contented that
2 X 2 2 2
quality to the sharing of can control the quality to the sharing of you can control the
3 3 3 3 X
the content during presentation from another the content during presentation from
4 4 4 4
presentation? user? presentation? another user?
5 5 5 5

You are allowed to react anytime during video call, Respondents Name: Mary Ethyl Contamina You are allowed to react anytime during video call, Respondents Name: Albat, Arabelle D.
Zoom.us Features are you satisfied on how the reactions size is Zoom.us Features are you satisfied on how the reactions size is
(Costumer Requirements ) noticeable? (Costumer Requirements ) noticeable?
1 2 3 4 5 1 2 3 4 5
1 1
Are you satisfied with the Are you satisfied with the
2 2
reaction button and how reaction button and how
3 3 X
it is implemented during it is implemented during
4 X 4
presentation/call? presentation/call?
5 5

Are you okay with the high resolution but demands Are you okay with the high resolution but demands
Are you satisfied with the quality of the recorded Are you satisfied with the quality of the recorded
Zoom.us Features high bandwidth consumption during voice chat and Zoom.us Features Zoom.us Features high bandwidth consumption during voice chat and Zoom.us Features
presentation when it is downloaded? presentation when it is downloaded?
(Costumer Requirements ) video call? (Costumer Requirements ) (Costumer Requirements ) video call? (Costumer Requirements )
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
1 X 1 1 X 1 X
Are you satisfied that Are you satisfied that
2 You are allowed to record 2 2 You are allowed to record 2
during the voice chat and during the voice chat and
3 the presentation; how do 3 3 the presentation; how do 3
video call has high video call has high
4 you feel about it? 4 X 4 you feel about it? 4
resolution? resolution?
5 5 5 5

If you have to wait for a second for the host You can control the presentation from the other If you have to wait for a second for the host You can control the presentation from the other
Zoom.us Features confirmation before you can share your screen how Zoom.us Features user yet you have to wait for confirmation from the Zoom.us Features confirmation before you can share your screen how Zoom.us Features user yet you have to wait for confirmation from the
(Costumer Requirements ) do you feel? (Costumer Requirements ) host? (Costumer Requirements ) do you feel? (Costumer Requirements ) host?
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
1 X 1 1 X 1 X
Are you satisfied with the Are you contented that you Are you satisfied with the Are you contented that
2 2 2 2
quality to the sharing of can control the quality to the sharing of you can control the
3 3 3 3
the content during presentation from another the content during presentation from
4 4 X 4 4
presentation? user? presentation? another user?
5 5 5 5

You are allowed to react anytime during video call, Respondents Name: Tano, John Arnel L. You are allowed to react anytime during video call, Respondents Name: Tubo, Nino Joycelee A.
Zoom.us Features are you satisfied on how the reactions size is Zoom.us Features are you satisfied on how the reactions size is
(Costumer Requirements ) noticeable? (Costumer Requirements ) noticeable?
1 2 3 4 5 1 2 3 4 5
1 1 X
Are you satisfied with the Are you satisfied with the
2 2
reaction button and how reaction button and how
3 3
it is implemented during it is implemented during
4 4
presentation/call? presentation/call?
5 X 5

Are you okay with the high resolution but demands Are you okay with the high resolution but demands
Are you satisfied with the quality of the recorded Are you satisfied with the quality of the recorded
Zoom.us Features high bandwidth consumption during voice chat and Zoom.us Features Zoom.us Features high bandwidth consumption during voice chat and Zoom.us Features
presentation when it is downloaded? presentation when it is downloaded?
(Costumer Requirements ) video call? (Costumer Requirements ) (Costumer Requirements ) video call? (Costumer Requirements )
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
1 1 X 1 1
Are you satisfied that Are you satisfied that
2 You are allowed to record 2 2 You are allowed to record 2
during the voice chat and during the voice chat and
3 X the presentation; how do 3 3 X the presentation; how do 3
video call has high video call has high
4 you feel about it? 4 4 you feel about it? 4 X
resolution? resolution?
5 5 5 5

If you have to wait for a second for the host You can control the presentation from the other If you have to wait for a second for the host You can control the presentation from the other
Zoom.us Features confirmation before you can share your screen how Zoom.us Features user yet you have to wait for confirmation from the Zoom.us Features confirmation before you can share your screen how Zoom.us Features user yet you have to wait for confirmation from the
(Costumer Requirements ) do you feel? (Costumer Requirements ) host? (Costumer Requirements ) do you feel? (Costumer Requirements ) host?
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
1 X 1 1 1
Are you satisfied with the Are you contented that you Are you satisfied with the Are you contented that
2 2 2 2
quality to the sharing of can control the quality to the sharing of you can control the
3 3 3 3
the content during presentation from another the content during presentation from
4 4 4 4
presentation? user? presentation? another user?
5 5 X 5 X 5 X

You are allowed to react anytime during video call, Respondents Name: Real, Maria Christina You are allowed to react anytime during video call, Respondents Name: Katigawa, Rose Ann
Zoom.us Features are you satisfied on how the reactions size is Zoom.us Features are you satisfied on how the reactions size is
(Costumer Requirements ) noticeable? (Costumer Requirements ) noticeable?
1 2 3 4 5 1 2 3 4 5
1 1
Are you satisfied with the Are you satisfied with the
2 2
reaction button and how reaction button and how
3 X 3 X
it is implemented during it is implemented during
4 4
presentation/call? presentation/call?
5 5

Are you okay with the high resolution but demands Are you okay with the high resolution but demands
Are you satisfied with the quality of the recorded Are you satisfied with the quality of the recorded
Zoom.us Features high bandwidth consumption during voice chat and Zoom.us Features Zoom.us Features high bandwidth consumption during voice chat and Zoom.us Features
presentation when it is downloaded? presentation when it is downloaded?
(Costumer Requirements ) video call? (Costumer Requirements ) (Costumer Requirements ) video call? (Costumer Requirements )
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
1 X 1 X 1 X 1
Are you satisfied that Are you satisfied that
2 You are allowed to record 2 2 You are allowed to record 2
during the voice chat and during the voice chat and
3 the presentation; how do 3 3 the presentation; how do 3 X
video call has high video call has high
4 you feel about it? 4 4 you feel about it? 4
resolution? resolution?
5 5 5 5

If you have to wait for a second for the host You can control the presentation from the other If you have to wait for a second for the host You can control the presentation from the other
Zoom.us Features confirmation before you can share your screen how Zoom.us Features user yet you have to wait for confirmation from the Zoom.us Features confirmation before you can share your screen how Zoom.us Features user yet you have to wait for confirmation from the
(Costumer Requirements ) do you feel? (Costumer Requirements ) host? (Costumer Requirements ) do you feel? (Costumer Requirements ) host?
1 2 3 4 5 1 2 3 4 5 1 2 3 4 5 1 2 3 4 5
1 X 1 1 X 1 L
Are you satisfied with the Are you contented that you Are you satisfied with the Are you contented that
2 2 2 2
quality to the sharing of can control the quality to the sharing of you can control the
3 3 X 3 3
the content during presentation from another the content during presentation from
4 4 4 4
presentation? user? presentation? another user?
5 5 5 5

You are allowed to react anytime during video call, Respondents Name: Tapic, Nimar C. You are allowed to react anytime during video call, Respondents Name: Sarmiento, John Stephine A.
Zoom.us Features are you satisfied on how the reactions size is Zoom.us Features are you satisfied on how the reactions size is
(Costumer Requirements ) noticeable? (Costumer Requirements ) noticeable?
1 2 3 4 5 1 2 3 4 5
1 X 1 X
Are you satisfied with the Are you satisfied with the
2 2
reaction button and how reaction button and how
3 3
it is implemented during it is implemented during
4 4
presentation/call? presentation/call?
5 5
 Classification of Results
Classification of Results

A: Attractive O: One Dimentional

M: Must be Q: Questionable
R: Reverse I: Indeferent

Costumer Dysfunctional (Negative) Question

Requirement 1.Like 2. Must be 3.Neutral 4.Live with 5.Dislike
1. Like Q A A A O
Functional
(Positive)
Question

2. Must be R I I I M
3. Neutral R I I I M
4. Live with R I I I M
5. Dislike R R R R Q

RESULTS

Product Requirement A O M I R Q Total Category

1. Voice and Video Call 5 2 2 1 Attractive
2. Screen Sharing 3 1 1 5 Questionable
3. Reaction Button 1 2 3 4 Questionable
4. Screen Recording 4 1 2 1 2 Attractive
5. Remote Control 2 2 4 2 Reverse