Cinderella S.

Calugay

BSBA FM 2-1

MIDTERM

CASE QUESTIONS: (20 points each)

1.Describe briefly the following training programs being given by Nestle:

a. Literacy

Employees can enhance their essential literacy abilities through literacy training
programs. Hygiene, safety orientation, and administrative regulations are all included in a basic
literacy course that is offered in preparation for apprentice training. A lot of this is learned
along the way, to gain the necessary abilities to operate more complex equipment. Workgroups
that have more flexibility and independence are sometimes more productive. The strategy is
advantageous to provide teams the confidence they need, take charge of their situation and
sustain performance a positive work attitude. The goal is to train people to use new equipment
and processes of manufacturing. This necessitates the ability to read, write, and perform basic
math.

b. Apprenticeship

Apprenticeship training program in partnership with local vocational schools, which

includes operational work hours. Nestlé apprentices are being trained all across the world, in
collaborative or company-run programs. Three days a week were spent at work and two at
school for the young trainees. Many students were employed away from the training program
by other companies that did not give any training.

c. Local

Part of the training structure in every company is focused on developing managers’ own
coaching skills. Additional courses are held outside the factory when required, generally in
connection with the operation of new technology. They begins with training course for ex-
apprentices who have the potential to advance to supervisor or section leader positions. Then
progress through a series of mechanical levels. As well as electrical and maintenance
engineering, as well as IT management.

d. International

The success of Nestlé's International Training Center has had a significant impact on the
company's ability to build local enterprises in each country. The International Training Centre
Rive-Reine has brought together senior Nestlé managers from around the world to learn from
them and from one another.
2.Do you believe that giving people opportunities through life-long learning will also
enrich the company? Defend your answer.

Yes. Lifelong learning are important. Lifelong learning is an active way to take control of
your career and shape it into your ideal position. You can broaden your interests, specialize in a
field, move vertically or horizontally within your profession, and develop your knowledge by
engaging in lifelong learning. Lifelong learning enables you to pursue and control your career by
shaping it into your ideal job. Their company's talent strategy includes lifelong learning as an
important component.

3.How does the Nestle’s Young Managers Programable to help trainees who
attended to this training? Give concrete examples.

Nestle's Young Managers Programable is aimed at creating future leaders in several

areas of the company. Nestlé's Training Programs a willingness to learn is consequently a
requirement for employment with Nestlé. Each manager's role includes guiding and mentoring,
which is important for advancement in his or her position. Formal training programs are often
goal-oriented, with the goal of improving relevant skills and capabilities.

4.Why do you think the literacy program is vital both for the employee and Nestle as
the company?

Nestlé does this because they feel it will benefit their business in the long run. It is
essential to provide opportunities for lifelong learning, as all Nestle employees are required to
improve their abilities in a rapidly changing world. They not only strengthen themselves as a
company by providing possibilities for development, but they also make themselves more
entrepreneurial, confident, and thus more employable and open to new roles within the
company by doing so.

5.Given the chance to create a training program for Nestle as a manufacturing

company, what possible program would you suggest besides those mentioned in the
case? Provide the details of your training program.

Customer Care And Client Communication Skills training program

Regardless of their working environment, every employee needs some fundamental customer
service training. A company can't succeed if its customers are unhappy. As a result, those in
charge of representing the company to clients should be skilled at communicating with them
and charming them. It's not just what you're offering to them; it's also how you present the
goods or service. As a result, customer service or sales training is regarded as one of the most
valuable training available to a company or organization.
There are 2 basic types of skills you need to include in Customer Care And Client
Communication Training Program.

1. Product Knowledge - Customers today can independently research fundamental

product and service information. Employees must understand not just the technical
specifications of the products, but also how they meet the needs of various clients.

2. Soft Skills - Soft skills will help company personnel communicate with clients more
effectively. It is important for any customer support team to participate in programs that not
only improve their technical abilities but also their soft skills, particularly communication.