Airport Codes

Customer Service Delivery
Training Design
Airport Codes Tutorial
2019 Pilot Sessions

AUG-SEP, CHI/NHC New Hire Sessions
Print on both sides
Copyright © 2019 United Airlines

8/12/2019
Reservations New Hire

Airline Geography
It is essential that you know where United flies in order to sell United’s product. This
means knowing airline geography (that is, the countries, states, and cities to which
United flies) and the codes for those airports and cities.
The lists of airport codes and maps in this tutorial will help you learn United’s airport
codes and their geographic locations.
Airport Codes Tests

One of the first tests you’ll be given in new hire training is the airport codes test. You’ll
be required to memorize every airport code for every one of United’s ‘mainline’
destination cities. United requires you to score at least 80% to pass.
You will complete a series of 10-minute Airport Codes Tests throughout all weeks of
training. Each Airport Code Test requires you to provide the three-letter airport code for
each airport name. You will complete up to 4 Airport Codes Tests each week.
Memorize
You will need to carefully study this tutorial to learn all the airport codes. Use the
learning tools (such as code lists, maps, and reading material) provided in this tutorial to
help you to memorize these codes.
Company Overview
United's shared purpose is "Connecting People. Uniting the World." We are more focused than ever on our
commitment to customers through a series of innovations and improvements designed to help build a great
experience: Every customer. Every flight. Every day. Together, United Airlines and United Express operate
approximately 4,900 flights a day to 356 airports across five continents. In 2018, United and United Express operated
more than 1.7 million flights carrying more than 158 million customers. United is proud to have the world's most
comprehensive route network, including U.S. mainland hubs in Chicago, Denver, Houston, Los Angeles, New
York/Newark, San Francisco and Washington, D.C. United operates 783 mainline aircraft and the airline's United
Express carriers operate 561 regional aircraft. United is a founding member of Star Alliance, which provides service
to 193 countries via 28 member airlines. For more information, visit united.com, follow @United on Twitter and
Instagram or connect on Facebook. The common stock of United's parent, United Airlines Holdings, Inc., is traded on
the Nasdaq under the symbol "UAL"
Learn more:
united.com > Footer > About United > Investor Relations > Company Information > Company Overview
Copyright © 2019 United Airlines 1

Airport Codes Test Dates

A total of 18 airport codes tests will be administered online. The test sequence is listed
below:
United States: UA Mainline Destinations Only
Airport Codes Test Number of Max Duration Test Date

questions
1) UA Hubs 8 5 mins
2) U.S. State Codes 51 15 mins
3) U.S. Northeast 17 10 mins
4) U.S. Southeast 24 10 mins
5) U.S North Central 19 10 mins
6) U.S. South Central and Mountain 20 10 mins
7) U.S. Pacific 20 10 mins
8) U.S. Virgin Islands and Puerto Rico 3 5 mins
International: United Destinations Only
Short Haul Destinations

questions
9) Mexico 20 10 mins
10) Canada 10 10 mins
11) Caribbean (except PR and US VI) 17 10 mins
12) Central America 10 10 mins
Long Haul
questions
13) South America 7 10 mins

14) Europe 26 10 mins
15) Africa, Middle East and India 4 10 mins
16) Asia 13 10 mins
17) Micronesia 9 10 mins
18) South West Pacific 4 10 mins

Yellowknife
0 200 400 Miles
0 200 400 600 Kilometers

Prince Rupert Smithers
Terrace
Sand Spit
Fort St. John
ALASKA
Fort McMurray
Fairbanks Prince George
Grande Prairie
PA C I F I C
Anchorage TIME ZONE
4:00
M O U N TA I N
TIME ZONE
CA NA DA
Edmonton
5:00
BRITISH CENTRAL
COLUMBIA
Comox Kamloops
TIME ZONE MANITOBA
6:00
Vancouver A L B E R TA
Nanaimo
Kelowna Calgary S A S K AT C H E WA N
Victoria Penticton
Everett Saskatoon
Seattle Castlegar
Cranbrook
Spokane
Pacific WA S H I N G T O N Kalispell
Regina
Ocean Winnipeg
Portland Pasco
Missoula
Eugene Williston
Pendleton Great Falls
Minot
Helena Thief River Falls
North Bend M O N TA NA N O R T H Devils Lake
Redmond Bozeman DA KO TA
I DA H O
Medford OREGON
Dickinson Bismarck
Billings Fargo Du
Boise Jamestown
MINNE SOTA
Idaho Falls Cody/
Eureka Sun Valley Yellowstone
Redding Gillette SOUTH
Rapid City DA KO TA Minne
Jackson Hole
U N I T E D S TAT E S Pierre Watertown
N E VA DA Casper Sioux
Falls Rocheste
Sacramento Rock Springs W YO M I N G
Santa Rosa Reno/Tahoe
SAN FRANCISCO Stockton Salt Lake City Scottsbluff
San Jose Laramie
Vernal NEBRASKA I OWA C
Mammoth Lakes Hayden/
Fresno Steamboat Omaha R
U TA H Des I
Monterey Grand Springs COLORADO North Platte Moines
Junction Vail/Eagle Kearney
CA L I F O R N I A Moab Aspen DENVER McCook
Lincoln
San Luis Obispo St. George Montrose Gunnison/ Colorado Springs

Bakersfield
Telluride Crested Hays
Las Vegas Butte Salina Kansas City
Santa Barbara Cortez Durango Pueblo KANSAS
Burbank
Alamosa Colum
A R I Z O NA
LOS ANGELES Ontario Dodge City MISSOU
Flagstaff Wichita
Orange County Santa Fe Liberal
Spr
Palm Springs Prescott
San Diego Amarillo Tulsa
Albuquerque
Phoenix/Scottsdale Northwest
Oklahoma City Arkansas
Clovis A
Lubbock OKLAHOMA
Tucson NEW MEXICO L
R
Hobbs
El Paso Dallas/
H AWA I ‘ I - A L E U T I A N T I M E 1 : 0 0 Fort Worth
Midland/
Odessa Shrevepo
Kaua‘i TEXAS
LOUISIAN
H AWA I ‘ I Killeen
O‘ahu
College Station Alexand
Honolulu Austin Lake
Kahului Charles
Maui San Antonio Lafaye
HOUSTON
INTERCONTINENTAL
Victoria
Laredo
Hilo
Kona
Pacific Ocean Corpus Christi
Hawai‘i
McAllen Harlingen
Please see united.com for accurate flight schedules.
Brownsville
© 2019 United Airlines, Inc. All Rights Reserved.
0 50 100 150 Miles
0 100 200 300 400 Miles
MEXICO
0 50 100 150 200 Kilometers
0 100 200 300 400 500 600 Kilometers

Maps Destinations served by select
U.S. and Canadian destinations airline partners
Hudson
Bay United hub Future destinations
Destinations served Time zone boundary
NE W F O U N D L A N D
Wabush TIME ZONE 8:30
NEWFOUNDLAND
& LABRADOR
O N TA R I O
Gaspe Gulf Of
St. Lawrence
EASTERN Îles de la Madeleine

TIME ZONE
7: 0 0 Bagotville P R I N C E E DWAR D
NEW ISLAND
B RU N SW I C K Charlottetown
Presque Isle AT L A N T I C
Thunder Bay City Moncton
Timmins TIME ZONE
Fredericton 8:00
QUÉBEC
Saint John
Mont Tremblant Halifax
Houghton Sudbury MAINE N OVA
uluth North Bay Bangor SCOTIA
Sault Ste.
Marie Ottawa
WISCONSIN
Plattsburgh
Ogdensburg VT
eapolis Wausau NH Portland
Traverse City Burlington
Eau Claire Green Bay Manchester
M I C H I GA N Toronto N E W YO R K
Appleton/ Syracuse
Fox Cities Midland/ Albany
Boston
Rochester
er Muskegon Grand Saginaw Ithaca
Buffalo/ Hartford/ M A
Milwaukee Rapids Flint Niagara Falls Springfield RI Nantucket
Elmira CT
Madison Kalamazoo/ Lansing London
Battle Creek Detroit Windsor Erie Wilkes Barre/
White Providence
Scranton
Cedar Plains
CHICAGO South Bend/Elkhart/ Cleveland NJ New York LaGuardia
Rapids/ O’HARE Mishawaka
Iowa City State PA New York Kennedy
Akron/Canton College Allentown
Peoria Ft. OHIO
NEW YORK/NEWARK
Moline Wayne Harrisburg Philadelphia
ILLINOIS Columbus Pittsburgh
I N D I A NA MD Baltimore
DE
Quincy Springfield Indianapolis Dayton Clarksburg WASHINGTON DULLES
Shenandoah Washington National
Cincinnati WV Valley
St. Louis Charleston Charlottesville
mbia Louisville
Lewisburg Richmond
URI Evansville Lexington Norfolk/Virginia Beach
VIRGINIA
Cape Girardeau KENTUCKY Roanoke
ringfield
Greensboro/High Point/Winston-Salem
Paducah Raleigh/Durham
NORTH
Nashville Knoxville CA R O L I NA
Charlotte
Asheville
ARKANSAS TENNE SSEE
Chattanooga Greenville/
Memphis
Spartanburg BERMUDA
Little Wilmington
Rock Muscle Shoals Huntsville/ Columbia
Decatur Myrtle Beach
Atlanta SOUTH
CA R O L I NA
Birmingham Charleston
GEORGIA
Monroe Hilton Head Island Atlantic
Jackson
ort
ALABAMA Savannah Ocean Train routes
NA MISSISSIPPI Codeshare/MileagePlus® partner service
dria Mobile
Baton Pensacola Tallahassee Jacksonville MileagePlus eligible service
Rouge
Ft. Walton Panama
ette Gulfport/ Beach City Boston
New Biloxi
Orleans F L O R I DA
L Orlando
Tampa/St. Petersburg New Haven
Newark Stamford
Sarasota/Bradenton West Palm Treasure Cay (Liberty) New York (Penn Station)
Beach Freeport Marsh Harbour
Ft. Myers
Ft. Lauderdale/Hollywood Philadelphia
North Eleuthera Wilmington
Gulf Miami Bimini Governors Harbour
Of Mexico Nassau
Washington, D.C.
Key West BAHAMAS
George Town
0719
CUBA
2:00 am 3:00 am 5:00 am 6:00 am 7:00 am 8:00 am 9:00 am 10:
4:00 am
an
GREENLAND
LASKA
U.S.)
Fairbanks
Anchorage
Hudson
Bay
8:30
CANADA
CHICAGO
U.S. O’HARE NEW YORK/NEWARK
Cleveland
WASHINGTON
SAN FRANCISCO DENVER DULLES
LOS ANGELES
HOUSTON
INTERCONTINENTAL
Austin Bermuda
New Orleans
Chihuahua
San Antonio
Monterrey
MEXICO Santo
Nassau Domingo
Los Cabos Tampico Havana Aguadilla
Aguascalientes Providenciales
Queretaro Cozumel San Juan
Mexico City Puerto
Grand Cayman Plata St. Thomas
Puerto Vallarta
Manzanillo Veracruz Santiago St. Maarten
Puebla Montego
Guadalajara Belize Punta Antigua
Bay St. Kitts
Morelia Oaxaca Roatan Cana
San Pedro Sula
Ixtapa/Zihuatanejo Tegucigalpa Aruba St. Lucia
Acapulco Guatemala City
San Salvador
NIC. Barranquilla
Panama
Bonaire
Valledupar Port-of-Spain
Atlantic Ocean
COSTA
Managua RICA City
Liberia Cartagena Cúcuta
PANAMA
VENEZUELA Georgetown
Medellin Bucaramanga
GUYANA
Armenia FRENCH GUIANA
SURINAME
Cali Neiva
COLOMBIA
Quito
ECUADOR Belém
Guayaquil Manaus
Fortaleza
Natal
Chiclayo PERU BRAZIL Juazeiro
do Norte
Recife
Petrolina
Lima Salvador
Cuzco BOLIVIA Cuiabá
La Paz Brasilia
RENCH POLYNESIA Arequipa Goiania
Papeete Santa Cruz
CHILE Campo Belo Horizonte
Grande
Rio de Janeiro
PARAGUAY Glas
to to to to to
Denver Chicago Cleveland New York/ New York/ Foz do Iguaçu São Paulo NORTHE
Asuncion IRELAND
O’Hare Newark Newark Curitiba
Chapeco Belfas
HOUSTON to Passo Fundo Florianopolis IRELAND
INTERCONTINENTAL Washington
San Austin Dulles Bermuda ARGENTINA Porto Alegre
Dub
ahua Antonio New Orleans Córdoba Shannon
URUGUAY
Piedras Negras Santiago Rosario Cork
Santiago Lo
Monterrey Montevideo
MEXICO Santo Domingo Buenos Aires
Nassau Aguadilla
George Town San Juan
ascalientes Havana
Tampico Providenciales Vieques
án Queretaro St. Thomas
Cozumel
Puerto Tortola
Atlan
Poza Rica Ocea
Grand Cayman Plata
o Mexico Veracruz
City Puebla Montego St. Maarten
ra Belize Bay Punta St. Croix Antigua
ia Oaxaca Flores Kingston Cana
Roatan Pointe a Pitre
Puerto San Pedro Sula Mayagüez St. Kitts
Escondido
uatanejo Tegucigalpa St. Lucia Por
San Andrés Barbados
Acapulco Guatemala City Aruba Bonaire
NIC. Grenada PORTUGAL
Ocean San Salvador

Port-of-Spain Lisbon
Managua C.R. Panama City
Liberia David PANAMA Faro
VENEZUELA SURINAME
COLOMBIA
GUYANA
2:00 am 3:00 am 4:00 am 5:00 am 6:00 am 7:00 am 8:00 am 9:00 am 10:

:00 am 11:00 am 12:00 pm 1:00 pm 2:00 pm 3:00 pm 5:00 pm 7:00 pm
Arctic Ocean
Alta
Tromso
Lulea
ICELAND Umea
Reykjavik
Trondheim Ostersund 2:00
Kristiansund
Faroe Islands Vaasa FINLAND
SWEDEN
NORWAY
Bergen Helsinki
Oslo
St. Petersburg RUSSIA
UNITED Stockholm Tallinn
Stavanger
KINGDOM Gothenburg
LAT. Riga 4:00
Glasgow Edinburgh Billund Copenhagen
LITH. Moscow
Vilnius Ekaterinburg
Manchester Kaliningrad Minsk
Dublin Amsterdam BELARUS
Berlin
Shannon GERMANY Warsaw
Brussels POLAND 4:00
London Prague Katowice
6:00
Kiev
Frankfurt Lviv
Munich Krakow Kosice UKRAINE Dnipro Astana
Paris Vienna
Cluj-Napoca
AUSTRIA Budapest Chisinau KAZAKHSTAN
FRANCE SWITZ. ROMANIA
Geneva
Milan Venice
Timisoara Odessa
C
BOS.- Belgrade Bucharest
asp
HER. Alma-Ata
Rome
Pristina
Sofia
Black Sea Bishkek
ian
SPAIN Tbilisi UZBEKISTAN
Podgorica Skopje GEORGIA
Barcelona Istanbul Baku 5:00 Tashkent KYRGYZSTAN
Porto Tirana Ankara ARMENIA 4:00
Madrid Naples Thessaloniki TURKMENISTAN
Sea
Lisbon GREECE AZER.
Athens Izmir TURKEY
Yerevan Dushanbe
PORTUGAL TAJIKISTAN
Algiers
Tunis Ashgabat
12:00 Malta Larnaca AFGHAN. Islamabad
CYPRUS
Mediterranean Sea Beirut
Casablanca TUNISIA LEBANON SYRIA
Tel Aviv IRAN
MOROCCO 4:30
ISRAEL Amman IRAQ Lahore
Funchal Alexandria 3:30
Marrakesh
CANARY ISLANDS Cairo JORDAN 5:00
Fuerteventura Sharm Kuwait Delhi NEPAL
Tenerife PAKISTAN
ALGERIA El-Sheikh Dammam
Las Palmas QATAR Jaipur Kathmandu
LIBYA Hurghada Bahrain Jodhpur
Luxor Dubai
Karachi
WESTERN SAHARA EGYPT
Riyadh Doha Abu Dhabi Indore 5:30
Madinah INDIA
U. A. E. Muscat
Jeddah Ahmedabad Kolkata
Nagpur
SAUDI ARABIA Arabian Sea Raipur
MAURITANIA OMAN Pune
Mumbai
Sal MALI NIGER Hyderabad
CAPE VERDE
ISLANDS CHAD ERITREA YEMEN
Praia Dakar Goa
12:00 Bangalore
SENEGAL Asmara
Banjul GAMBIA BURKINA SUDAN Chennai
n
Mangalore (Madras)
Bissau FASO Ouagadougou DJIBOUTI
N’Djamena Ambouli
GUINEA BISSAU
Conakry GUINEA BENIN NIGERIA Cochin
TOGO
Freetown Abuja SOUTH Addis Ababa
CôTE D’IVOIRE Cotonou Trivandrum
SIERRA LEONE Lagos Port Harcourt SUDAN Colombo
GHANA
CENTRAL AFRICAN ETHIOPIA
Monrovia LIBERIA CAMEROON SRI LANKA
Accra Lome Douala REPUBLIC
Abidjan Yaounde DEM. REP. SOMALIA
CONGO UGANDA
EQUATORIAL GUINEA
Libreville Entebbe
KENYA
Sao Tome
GABON CONGO Kigali Nairobi MALDIVES
SAO TOME
& PRINCIPE RWANDA Kilimanjaro Mahé
BURUNDI
Bujumbura Mombasa
Kinshasa Zanzibar SEYCHELLES
TANZANIA
Dar Es Salaam
Luanda
Lubumbashi COMOROS
ANGOLA MALAWI
ZAMBIA Ndola Lilongwe
Stavanger Lusaka
MADAGASCAR
MOZAMBIQUE
Antananarivo
Aberdeen NAMIBIA ZIMBABWE
SCOTLAND Mauritius
DENMARK Windhoek
sgow Edinburgh BOTSWANA
Indian Ocean
ERN Gaborone
D Newcastle Maputo
UNITED Sylt
st KINGDOM Gdansk Kaliningrad Johannesburg SWAZILAND
D Bremen Hamburg
Manchester
blin WALES ENGLAND Poznan Durban
Hannover GERMANY
SOUTH AFRICA
n Birmingham Amsterdam Muenster Berlin POLAND LESOTHO
NETH.
East London
Bristol Dortmund Leipzig Wroclaw Cape Town Port Elizabeth
ondon Heathrow BELGIUM
Brussels Dresden Katowice
London Gatwick Cologne Frankfurt Prague
Luxembourg CZECH
Nuremberg REPUBLIC
Paris Stuttgart SLOVAKIA
Munich
Strasbourg
Basel Salzburg Vienna
FRANCE AUSTRIA Graz
ntic Nantes
Geneva SWITZ. Ljubljana
HUNGARY
an Verona Venice
Lyon Milan Zagreb
Bordeaux
Turin Bologna Trieste
Sarajevo BOS. -
Toulouse Genoa Florence HERZ.
SERBIA
Marseille Nice Pisa Ancona Split
Bilbao
SPAIN Rome Dubrovnik
rto Barcelona ITALY
Madrid Naples Bari ALBANIA
L Valencia Thessaloniki
Palma
Alicante Mediterranean Sea
Sevilla Athens
Catania
World time zones shown in
Málaga
Standard Time. 0719
12:00
MALTA
:00 am 11:00 am NOON 1:00 pm 2:00 pm 3:00 pm 4:00 pm 5:00 pm 6:00 pm
8:00 pm
7:00 pm 9:00 pm 10:00 pm 11:00 pm 12:00 12:00 1:00 am
MON. SUN.
Arctic Ocea
MIDNIGHT
Maps United hub
International destinations Destinations served
Route lines do not reflect actual flight path Destinations served by select AL
(U
United/United Express airline partners
United seasonal service Future destinations
United future service Time zone boundary
RUSSIA
2:00
Ulaanbaatar
MONGOLIA Harbin
Pacific Ocean
Changchun
Urumqi Sapporo
Shenyang
Hohhot
CHINA Baotou N. KOREA JAPAN
Beijing Dalian
Yinchuan
Tianjin Sendai
Taiyuan Yantai
Xining Jinan Seoul
S. KOREA Komatsu
Tokyo Narita
Lanzhou Zhengzhou Qingdao Pusan Hiroshima Tokyo Haneda
Fukuoka
Nanjing Cheju Osaka Nagoya
Mianyang Hefei Kochi
Nagasaki
Wuhan Wuxi Shanghai Miyazaki
Chengdu
Zhangjiajie
6:00 Chongqing Hangzhou Ningbo
Lijang Changsha Nanchang Wenzhou
BHUTAN Guiyang
Guwahati Fuzhou Okinawa
BANGLADESH Kunming Guilin Xiamen Taipei
Guangzhou Shenzhen TAIWAN HAWAI‘I
Dhaka Nanning Kaohsiung (U.S.)
BURMA Macau
Hanoi Hong Kong Honolulu
International Date Line

LAOS
Chiang Mai Haikou 9:00
Vientiane
Sanya
South
COMMONWEALTH OF
Yangon
THAILAND China Sea NORTHERN MARIANA ISLANDS
Saipan
Bangkok CAMBODIA Manila
5:30
Phnom Penh VIETNAM PHILIPPINES
GUAM MARSHALL ISLANDS
Ho Chi Minh City Cebu
(Saigon) Yap Kwajalein
Phuket
Pohnpei
Chuuk (Truk)
MALAYSIA Palau Majuro
Bandar Seri Begawan FEDERATED STATES OF MICRONESIA
Kosrae
Kuala Lumpur BRUNEI
Singapore
I N D O N E S I A
PAPUA
Jakarta Surabaya NEW GUINEA
Denpasar Bali
Coral Apia
Sea WESTERN SAMOA
FR
FIJI Nadi
Niue
Rarotonga
Nuku’ Alofa
AUSTRALIA Noumea
NEW CALEDONIA to
Indian Ocean 1:00 to
San Francisco
Brisbane Los Angeles
Norfolk Island
9:30
Perth
Chihuah
Sydney
Adelaide Tasman
Canberra Sea M
Auckland
Melbourne Hamilton Rotorua
Los Cabos Aguas
Nelson Mazatlá
Wellington
NEW
ZEALAND Christchurch Puerto Vallarta
Manzanillo
Queenstown Dunedin
Guadalajar
Moreli
Ixtapa/Zihu
Pacific O
Route lines reflect flights operated by United Airlines
and/or its regional partners. Please see united.com for
accurate flight schedules.
© 2019 United Airlines, Inc. All Rights Reserved.
12:00
6:00 pm 7:00 pm 8:00 pm 9:00 pm 10:00 pm 11:00 pm MIDNIGHT 1:00 am
2:00 am 3:00 am 5:00 am 6:00 am 7:00 am 8:00 am 9:00 am 10:
4:00 am
an
GREENLAND
LASKA
U.S.)
Fairbanks
Anchorage
Hudson
Bay
8:30
CANADA
CHICAGO
U.S. O’HARE NEW YORK/NEWARK
Cleveland
WASHINGTON
SAN FRANCISCO DENVER DULLES
LOS ANGELES
HOUSTON
INTERCONTINENTAL
Austin Bermuda
New Orleans
Chihuahua
San Antonio
Monterrey
MEXICO Santo
Nassau Domingo
Los Cabos Tampico Havana Aguadilla
Aguascalientes Providenciales
Queretaro Cozumel San Juan
Mexico City Puerto
Grand Cayman Plata St. Thomas
Puerto Vallarta
Manzanillo Veracruz Santiago St. Maarten
Puebla Montego
Guadalajara Belize Punta Antigua
Bay St. Kitts
Morelia Oaxaca Roatan Cana
San Pedro Sula
Ixtapa/Zihuatanejo Tegucigalpa Aruba St. Lucia
Acapulco Guatemala City
San Salvador
NIC. Barranquilla
Panama
Bonaire
Valledupar Port-of-Spain
Atlantic Ocean
COSTA
Managua RICA City
Liberia Cartagena Cúcuta
PANAMA
VENEZUELA Georgetown
Medellin Bucaramanga
GUYANA
Armenia FRENCH GUIANA
SURINAME
Cali Neiva
COLOMBIA
Quito
ECUADOR Belém
Guayaquil Manaus
Fortaleza
Natal
Chiclayo PERU BRAZIL Juazeiro
do Norte
Recife
Petrolina
Lima Salvador
Cuzco BOLIVIA Cuiabá
La Paz Brasilia
RENCH POLYNESIA Arequipa Goiania
Papeete Santa Cruz
CHILE Campo Belo Horizonte
Grande
Rio de Janeiro
PARAGUAY Glas
to to to to to
Denver Chicago Cleveland New York/ New York/ Foz do Iguaçu São Paulo NORTHE
Asuncion IRELAND
O’Hare Newark Newark Curitiba
Chapeco Belfas
HOUSTON to Passo Fundo Florianopolis IRELAND
INTERCONTINENTAL Washington
San Austin Dulles Bermuda ARGENTINA Porto Alegre
Dub
ahua Antonio New Orleans Córdoba Shannon
URUGUAY
Piedras Negras Santiago Rosario Cork
Santiago Lo
Monterrey Montevideo
MEXICO Santo Domingo Buenos Aires
Nassau Aguadilla
George Town San Juan
ascalientes Havana
Tampico Providenciales Vieques
án Queretaro St. Thomas
Cozumel
Puerto Tortola
Atlan
Poza Rica Ocea
Grand Cayman Plata
o Mexico Veracruz
City Puebla Montego St. Maarten
ra Belize Bay Punta St. Croix Antigua
ia Oaxaca Flores Kingston Cana
Roatan Pointe a Pitre
Puerto San Pedro Sula Mayagüez St. Kitts
Escondido
uatanejo Tegucigalpa St. Lucia Por
San Andrés Barbados
Acapulco Guatemala City Aruba Bonaire
NIC. Grenada PORTUGAL
Ocean San Salvador

Port-of-Spain Lisbon
Managua C.R. Panama City
Liberia David PANAMA Faro
VENEZUELA SURINAME
COLOMBIA
GUYANA
2:00 am 3:00 am 4:00 am 5:00 am 6:00 am 7:00 am 8:00 am 9:00 am 10:

Airport and City Codes

An airport code is a three-letter code that identifies each airport in the world. Each
airport has its own code. An airport’s code is based on the name of the airport or the
name of the city or cities the airport serves.
Why do I need to know airport codes?

As a United Contact Center agent, you’ll use these codes every day. You’ll need to
know them to assist customers with their tickets.
You will use airport codes to properly:

• Access flight information through United’s computer systems.
• Interpret airline flight schedules.
• Create customer reservations to the appropriate airport.
• Communicate with other airline personnel.
Recognition
Many airport codes are easy to recognize. For example:
• MIA is the code for Miami, Florida
• CLE is the code for Cleveland, Ohio.
• AMS is the code for Amsterdam, Netherlands.
Other airport codes are more difficult to recognize and learn. In many cases, there may
be no logical association between an airport’s code and the main city it serves. In these
situations, you will need to rely on your memory for the airport code. Listed below are
some examples of city codes that are difficult to recognize.
• GEG is the code for Spokane, Washington.
• OGG is the code for Kahului-Maui, Hawaii.

Overview
This tutorial covers the airport codes and locations of the ‘most common’ airports served
by United Airlines.
As you review the material carefully, you will find directions for completing the tutorial
throughout this document.
There will be a test on the second day of training to test your ability to write the names
of airports and their codes.
Objectives
At the conclusion of studying the tutorial, you will know how to:
• Write the name or two-letter code of each U.S. state on a map of the United
States.
• Encode the three-letter airport code of the airports United flies to, when given the
airport city name.
• Decode the airport city name of each airport United flies to, when given the three-
letter airport code.

Multi-Airport Cities
Some large cities have more than one airport, and also have a general city code. These
codes are used for looking up flight availability as well as for pricing purposes. For
example:
• NYC is the code for the New York City area, covering John F. Kennedy (JFK),
LaGuardia (LGA), and Newark Liberty (EWR) airports.
• CHI is the code for the Chicago area, covering O'Hare International Airport
(ORD), named after Orchard Field, the airport's former name, and Midway
(MDW)
• WAS is the code for the Washington, D.C. area, covering Dulles (IAD), Reagan
(DCA), and Baltimore–Washington (BWI).
There are multi-airport cities that use the code for the city in one of their major airports
and then assigning another code to another airport. For example:
• Houston (HOU) - William P. Hobby Airport (HOU) and George Bush
Intercontinental Airport (IAH)
• Dallas–Fort Worth (DFW) – Self-named (DFW), Love Field (DAL), Meacham
(FTW), Alliance (AFW), Addison (ADS)
• Miami (MIA) – Self-named city (MIA), Fort Lauderdale (FLL), West Palm Beach
(PBI)
These are example of international cities with multiple airports:
• London (LON) – Heathrow (LHR), Gatwick (LGW), London City (LCY), Stansted
(STN), Luton (LTN) and Southend (SEN)
• Tokyo (TYO) – Haneda (HND) and Narita (NRT)
• Paris (PAR) – Orly (ORY), Charles de Gaulle (CDG), Le Bourget (LBG) and
Beauvais (BVA)
• Seoul (SEL) – Incheon (ICN) and Gimpo (GMP)
• Beijing (BJS) – Capital (PEK) and Nanyuan (NAY)

Sister Cities
Sister cities are considered the same origin and destination, for United, when
determining the journey type of a domestic itinerary.
Identifying sister cities is helpful specially when protecting customers impacted by flight
delays and/or cancellations.
City and/or Area Airport Code
Baltimore / Washington DC
BWI DCA IAD
(WAS)
South Texas BRO HRL MFE
Los Angeles BUR LAX LGB ONT SNA
Chicago (CHI) MDW ORD MKE
Colorado COS DEN
Dallas DAL DFW
South Florida FLL MIA PBI
Houston (HOU) EFD HOU IAH
San Francisco OAK SFO SJC
New York (NYC) EWR HPN JFK LGA
London (LON) LGW LHR
Related terms:
Co-terminals, Multi-Airport Cities and Samepoint.
Wingtips:
Sister Cities
Note:
NYC is the IATA standard for the city code for EWR airport, but UA SHARES system
uses EWR in the Fare Quote and in the Ticket Fare Calculation.

Resources
united.com
united.com > Travel Information > Route Maps
united.com > Travel Information > Destination Information > Destinations Served
Hemispheres
https://ink-global.com/our-clients/products/hemispheres-united-airlines/
Click United Airlines
EZR
EZR > Images > MapPoint
EZR > Tools > Encode / Decode
EZR > New TP > Origin City > Name
united.com Booking Path

Customers can either enter the airport code or the city name.
Multi-airport cities will present a drop-down with available airports.

Star Alliance
staralliance.com > Destinations
Star Alliance Employee Portal

https://portal.staralliance.com
Reference Guide
PDF version
https://portal.staralliance.com/employees/products/tools-apps/reference-guide
Online version
http://rg.star-allianceemployees.com/facts-figures.html

U.S. Destinations

U.S. Destinations
On the following pages, you will find the most popular airports that United and United
Express flies to in the United States. Each airport location is identified by the three-
letter airport code.
U.S. Regions
The map is divided into regions. On all of the maps, north is at the top of the map. You
will need to carefully study each region. The regions are as follows:
• Northeast
• Southeast
• North Central
• South Central and Mountain
• Pacific
• U.S. Virgin Islands and Puerto Rico
When you have completed studying these regions, you will need to identify, from
memory, all U.S. state names and codes, as well as, all of the U.S. airport names and
codes.
We have included the following items in this tutorial to assist your learning:
• A list of all of the states in the United States and the two-letter code for each
state.
• An alphabetical list of United’s destination city names and their 3-letter airport
codes for each region.

United Hubs
Hub and Spoke System
Within the United States, legacy carriers utilize the Hub and Spoke system.
By using this system, airlines are able to market flights between many cities without
having to offer non-stop flights for each city pair.
A Hub and Spoke can be compared to a wheel with its hub and spokes. The hub is the
center of the wheel, and the spokes extend out in all directions from the hub.
Hubs The major cities, or heavily served cities, of an airline. They are
chosen because of the location, resources and facilities.
Spokes The portions of the journey to and from the Hub.
Flights are scheduled from spoke cities surrounding a hub so that they arrive at the hub
city around the same time. The customers from the incoming flights can then connect to
outgoing flights.

UA Hubs
United Airlines has a total of eight hubs. United Airlines utilizes seven U.S. hubs.
They are:
• On the West Coast of the United States, UA’s hubs are San Francisco, California
(SFO) and Los Angeles, California (LAX).
• In the Mountain region of the United States, UA’s hub is Denver, Colorado
(DEN).
• In the Mid-West region of the United States, UA’s hub is Chicago O’Hare, Illinois
(ORD).
• In the South Central region, UA’s hub is Houston Intercontinental, Texas (IAH).
• On the East Coast of the United States, UA’s hubs are New York/Newark Liberty
(EWR) and Washington Dulles, DC (IAD).
Practice
Please write down the three-letter airport code next to its location on the map—the gold
dots.

International
United has an international hub in Micronesia located in Guam (GUM).

Example:
When a customer requests travel between two cities in the U.S. which do not offer non-
stop service, you will need to offer the most logical connection through one of our Hubs.
For example, if a customer requests to travel from BIS to ABQ, most likely they would
need to connect through our DEN hub. This is because it is geographically the most
logical. The routes to and from DEN create the spokes.

U.S. State Codes

Most countries throughout the world are divided into sections. In the United States, the
areas are called states, like California or Florida. Each of the states, as well as countries
throughout the world, has a standard two-letter code. You will need to know these state
codes. This list has been provided for your convenience.
ALABAMA AL NEBRASKA NE
ALASKA AK NEVADA NV
ARIZONA AZ NEW HAMPSHIRE NH
ARKANSAS AR NEW JERSEY NJ
CALIFORNIA CA NEW MEXICO NM
COLORADO CO NEW YORK NY
CONNECTICUT CT NORTH CAROLINA NC
DELAWARE DE NORTH DAKOTA ND
FLORIDA FL OHIO OH
GEORGIA GA OKLAHOMA OK
HAWAII HI OREGON OR
IDAHO ID PENNSYLVANIA PA
ILLINOIS IL RHODE ISLAND RI
INDIANA IN SOUTH CAROLINA SC
IOWA IA SOUTH DAKOTA SD
KANSAS KS TENNESSEE TN
KENTUCKY KY TEXAS TX
LOUISIANA LA UTAH UT
MAINE ME VERMONT VT
MARYLAND MD VIRGINIA VA
MASSACHUSETTS MA WASHINGTON WA
MICHIGAN MI WEST VIRGINIA WV
MINNESOTA MN WISCONSIN WI
MISSISSIPPI MS WYOMING WY
MISSOURI MO WASHINGTON DC DC
MONTANA MT

Map of United States with States Codes

Map of United States by Regions

Blank Page
U.S. Northeast Region

Airports in the Northeast Region
Vermont In the northern part of the state is the city of BurlingTon, Vermont. It is
easy to see that this city’s airport code: BTV is derived from the city and
state names.
New Hampshire In southeastern New Hampshire, United provides airline service to
MancHesTer, the state’s largest city. MancHesTer’s airport is coded:
MHT, and it also serves the capital of New Hampshire—nearby Concord.
Massachusetts South of MHT is another United city: BOSton. The code for BOSton’s
Logan International Airport is: BOS.
Connecticut West of PVD is the airport that serves both Hartford, CT. and Springfield,
MA. The name of this airport is BraDLey International Airport. The code
is: BDL.
Rhode Island The capital of this small state is ProViDence, and United provides service
through the airport coded: PVD.
Maryland Maryland surrounds Washington DC on the east and north. United
serves this state through its major city, Baltimore. The airport name is
Baltimore-Washington International. The code is: BWI.
New Jersey Serving northern New Jersey and nearby New York City is the huge
airport at NEWaRk. The code for the airport at NEWaRk is: EWR.
New York A short distance northwest of the JFK airport and closest to Manhattan is
LaGuArdia Airport, named after a popular former mayor of New York City.
The code for this airport is: LGA.
As you might expect, there is also a general city code for metropolitan
New York City: NYC. This code includes LGA and JFK (and for some
purposes, EWR).
Continuing north is the state capital, ALBany. ALBany’s airport code is:
ALB.
Further west, overlooking Lake Ontario, is ROChester. This is another
easy-to-remember airport code: ROC.
Finally, near the famous Niagara Falls and overlooking Lake Erie, is
BUFfalo. The code for this airport is: BUF
Pennsylvania United serves Pennsylvania through three airports located in the southern
half of the state. The most westerly is PITtsburgh. The code for
Pittsburgh is very easy to remember: PIT.
Further east is the state capital, Harrisburg. Its’ airport is located near
MiDdleTown. That is why the Harrisburg airport code is: MDT.
In the southeast corner of the state, on the borders of New Jersey and
Delaware, is Pennsylvania’s largest city, PHiLadelphia. The code for
PHiLadelphia’s International Airport is: PHL.

U.S. Northeast Region Map

Cities included in the U.S. Northeast Airport Codes Test

Most destinations are served by United Airlines.
City Airport Code
Albany, NY, US ALB

Baltimore, MD, US BWI
Bangor, ME, US BGR
Boston, MA, US BOS
Buffalo, NY, US BUF
Burlington, VT, US BTV
Harrisburg, PA, US MDT
Hartford, CT, US BDL
Manchester, NH, US MHT
New York, NY, US LGA
New York/Newark, NJ, US EWR
Philadelphia, PA, US PHL
Pittsburgh, PA, US PIT
Portland, ME, US PWM
Providence, RI, US PVD
Rochester, NY, US ROC
Syracuse, NY, US SYR

Additional Destinations in the U.S. Northeast Region

Most of the cities below are served by United Express.
City Airport Code
Allentown, PA, US ABE

Elmira, NY, US ELM
Ithaca, NY, US ITH
Nantucket, MA, US ACK
State College, PA, US SCE
Wilkes Barre/Scranton, PA, US AVP
Note:
These additional destinations are not included in the airport codes test administered in
Chicago (CHIRR) and Houston (NHCRR) Contact Centers.

Southeast Region
Airports in the Southeast Region
Florida United serves several airports in Florida. The one at the southern
tip of the state is MIAmi. The code for MIAmi’s airport is: MIA.
Just 27 miles north of MIA is Fort LauderdaLe. The official airport
name is the Fort LauderdaLe/Hollywood International Airport. The
airport code is: FLL.
Then, 43 miles north of FLL, is West Palm Beach. The name of
this city’s airport is Palm Beach International, which explains the
airport’s code: PBI.
The airports at MIA, FLL, and PBI are relatively close to each other.
On the Gulf Coast is TamPA International Airport. This airport
serves TamPA, Saint Petersburg, and Clearwater, Florida.
Remember, the principal city in this area gives us the airport code:
TPA.
84 miles northeast of TPA is Orlando. This airport was once
McCOy Field. Orlando is now the home of MiCkey MOuse’s
Disney World. The airport code is still: MCO.
Georgia In the northwestern part of Georgia, United flies into the state
capital, ATLanta. ATLanta’s airport is one of the busiest in the
world and its code is: ATL.
North Carolina Two airports in North Carolina are served by United. The one in
the west is CharLoTte, whose airport code is: CLT.
100 miles northeast of CLT is the airport serving GreenSbOro and
High Point. The airport code is: GSO.
Virginia RIChmond is the capital of Virginia and has an easy code to
remember: RIC.
Washington, DC There are three airports serving Washington, DC, and United flies
to all three. Earlier you learned about BWI, which serves the
Washington DC area. The other two airports are actually located in
nearby Virginia. The International Airport, Dulles, is located 26
miles west of the city. The code is: IAD. (Be sure to pronounce
the airport name clearly; otherwise it sounds like Dallas, TX.)
The closest airport is 4 miles south of downtown, the District of
ColumbiA airport, named Ronald Reagan Washington National. Its
code is: DCA. It is located beside the Potomac River overlooking
the Washington, DC skyline.
The huge metropolitan area centered around WAShington, DC and
including Baltimore, MD, also has a general (city) code: WAS.

Southeast Region Map

Cities included in the U.S. Southeast Airport Codes Test

City Airport Code
Atlanta, GA, US ATL

Birmingham, AL, US BHM
Charlotte, NC, US CLT
Fort Lauderdale, FL, US FLL
Fort Myers, FL, US RSW
Greensboro, NC, US GSO
Greenville, SC, US GSP
Jackson, MS, US JAN
Jacksonville, FL, US JAX
Knoxville, TN, US TYS
Lexington, KY, US LEX
Louisville, KY, US SDF
Memphis, TN, US MEM
Miami, FL, US MIA
Mobile, AL, US MOB
Myrtle Beach, SC, US MYR
Nashville, TN, US BNA
Orlando, FL, US MCO
Raleigh/Durham, NC, US RDU
Richmond, VA, US RIC
Tampa, FL, US TPA
Washington, DC, US DCA
Washington Dulles, DC, US IAD
West Palm Beach, FL, US PBI

Additional Destinations in the U.S. Southeast Region

City Airport Code
Asheville, NC, US AVL

Augusta, GA, US AGS
Charleston, SC, US CHS
Charleston, WV, US CRW
Charlottesville, VA, US CHO
Chattanooga, TN, US CHA
Clarksburg, WV, US CKB
Columbia, SC, US CAE
Destin/Fort Walton Beach, FL, US VPS
Fayetteville, NC, US FAY
Gulfport, MS, US GPT
Huntsville, AL, US HSV
Key West, FL, US EYW
Lewisburg, WV, US LWB
Norfolk, VA, US ORF
Paducah, KY, US PAH
Panama City, FL, US ECP
Pensacola, FL, US PNS
Roanoke, VA, US ROA
Sarasota, FL, US SRQ
Savannah, GA, US SAV
Shenandoah Valley, VA, US SHD
St. Petersburg, FL, US PIE
Tallahassee, FL, US TLH
Wilmington, NC, US ILM
Note:

North Central Region (Midwest)

Airports in the Northeast Region
Illinois In northeastern Illinois, on the shores of Lake Michigan, is the state’s

largest city, Chicago. Nineteen miles northwest of the city is O’Hare
International (formally ORcharD Field) Airport. The airport code is: ORD.
ORD is United’s largest airport in the number of daily departures and
number of passengers boarded.
Indiana In the central part of the state is the capital of Indiana, INDianapolis. It is
easy to remember this airport code: IND.
Iowa United serves the Iowa State capital, DeS Moines. The airport code is:
DSM. (Remember that both S’s are silent when pronouncing this city.)
Kansas The State of Kansas is a Midwestern State in the central region of the
United States. It is an area often referred to as the American "Heartland”.
WIChiTa also known as the Air Capital of the World, is the largest city in
the state, as well as a major aircraft manufacturing hub and cultural
center. The airport code is ICT.
Minnesota Minnesota’s major metropolitan area includes the cities of Minneapolis
and St. Paul. They are served jointly by the airport whose name is
Minneapolis-St. Paul International. The code is: MSP.
Michigan Located in southeastern Michigan is DeTroit (Wayne County). The airport
here is named: DeTroit-Metropolitan Wayne County Airport. Its code is:
DTW.
In the western part of the state is the city of Grand Rapids. The Grand
Rapids Public Museum dazzles visitors with a carousel built in 1928 that
has 50 animals, and the world’s largest whale skeleton! The code for the
airport serving Grand Rapids is: GRR.
Missouri On the eastern border of Missouri, on the Mississippi River, is the city of
ST. Louis. The code for this airport is: STL.
On the opposite side of the state, on the Missouri River, United serves
Kansas City. This airport was originally called Mid-Continent
International, and that is the reason for the current airport code. MCI is
the code for Kansas City International Airport in Missouri.
Nebraska Nebraska’s major city is OMAha. It is easy to remember this airport code:
OMA.
Ohio United serves four airports in Ohio. CLEveland is situated in northeastern
Ohio, on Lake Erie. Hopkins International airport at CLEveland is coded:
CLE.
In the central part of the state is the capital, ColuMbus, OHio. The code
for the airport serving Colum bus is: CMH.
To the southwest of CMH is DAYton. DAYton’s airport code is: DAY.On
the southwestern edge of the state is Cincinnati, whose airport is near
CoVinGton, Kentucky. That is why Cincinnati’s airport code is: CVG.

North Central Region Map (Midwest)

Cities included in the U.S. North Central Airport Codes Test

City Airport Code
Bismarck, ND, US BIS

Chicago O'Hare, IL, US ORD
Cincinnati, OH, US CVG
Cleveland, OH, US CLE
Columbus, OH, US CMH
Dayton, OH, US DAY
Des Moines, IA, US DSM
Detroit, MI, US DTW
Fargo, ND, US FAR
Grand Rapids, MI, US GRR
Green Bay, WI, US GRB
Indianapolis, IN, US IND
Kansas City, MO, US MCI
Milwaukee, WI, US MKE
Minneapolis/St. Paul, MN, US MSP
Omaha, NE, US OMA
Rapid City, SD, US RAP
St. Louis, MO, US STL
Wichita, KS, US ICT

Additional Destinations in the U.S. North Central Region

City Airport Code
Akron/Canton, OH, US CAK

Appleton, WI, US ATW
Cape Girardeau, MO, US CGI
Cedar Rapids, IA, US CID
Champaign, IL, US CMI
Chicago, IL, US MDW
Columbia, MO, US COU
Devils Lake, ND, US DVL
Duluth, MN, US DLH
Eau Claire, WI, US EAU
Evansville, IN, US EVV
Flint, MI, US FNT
Fort Wayne, IN, US FWA
Hancock, MI, US CMX
Hays, KS, US HYS
Jamestown, ND, US JMS
Kansas City, MO MKC
Kearney, NE, US EAR
Lansing, MI, US LAN
Liberal, KS, US LBL
Lincoln, NE, US LNK
Madison, WI, US MSN
Minot, ND, US MOT
Moline, IL, US MLI
Muskegon, MI, US MKG
North Platte, NE, US LBF
Peoria, IL, US PIA
Pontiac, MI PTK
Quincy, IL, US UIN

Saginaw, MI, US MBS

Salina, KS, US SLN
Scottsbluff, NE, US BFF
Sioux Falls, SD, US FSD
South Bend, IN, US SBN
Springfield, IL, US SPI
Springfield, MO, US SGF
Traverse City, MI, US TVC
Wausau, WI, US CWA
Williston, ND, US ISN
Note:

Blank Page
South Central & Mountain Region

Airports in South Central & Mountain Region
Louisiana In the eastern-most part of this region, United serves New Orleans, the principal city
in Louisiana, through MoiSsant Field. The New Orleans’ airport code is (MS+Y).
Some people learn the code by remembering that New Orleans streets are MeSsY
after Mardi Gras. The New Orleans’ airport code is: MSY.
Oklahoma In northeastern Oklahoma, United serves the important oil city of TULsa. The airport
has the code: TUL.
OKlahoma City is the capital of Oklahoma. It is the 30th largest state in the United
States. The airport and city code for OKlahoma City is easy to remember it is OKC.
Texas Continuing south, you will find the sprawling Dallas-Ft. Worth Regional Airport, which
serves both the city of Dallas and the city of Fort Worth. It is appropriately coded:
DFW.
AUStin is the capital of Texas. It is situated in Central Texas and is the 4th largest
city in Texas. The airport code is easy to remember. It is AUS, the first three letters
of the city.
Farther south and a little west is the beautiful city of SAn AnTonio, where the airport
code is: SAT.
Located on the Gulf Coast of Texas is the city of Houston. It has two airports. The
airport United serves is the George Bush Intercontinental Airport in Houston. The
code for this airport in Houston is: IAH.
Arizona United operates in TUcSon, the more eastern of the two cities we serve in Arizona.
TUcSon’s airport is: TUS
110 miles northwest of TUS is PHoeniX, Arizona’s Capital City. The PHoeniX airport
code is: PHX.
Colorado DENver, in northeastern Colorado, is United’s second largest center of operations.
The airport is 23 miles northeast of downtown Denver and covers 53 square miles
with five full-service runways. The code for this DElightful New airport is: DEN.
Idaho BOIse is the principal city and capital of Idaho. It is located in the Southwest corner
of the state. The BOIse airport code is: BOI.
Montana In the Big Sky state, United serves the south-central city of BILlings. BILlings’ airport
is coded: BIL.
Nevada The city at the southern tip of Nevada is LAS Vegas. This easy airport code is:
LAS.
United’s other city in Nevada, northwest of LAS, and a four-hour drive from San
Francisco, California, is ReNO. The airport code is: RNO.
New Mexico Located near the center of the state, United flies into the state’s principal city of
AlBuQuerque. It is not the capital (that is Santa Fe), and it is no easier to spell than
the first time you tried it. Fortunately, the airport code is easy to remember, it is:
ABQ.
Utah Utah’s capital and principal city is Salt Lake City. United provides service to Salt
Lake City International Airport, conveniently coded: SLC.

South Central and Mountain Region Map

Cities included in the U.S. South Central and Mountain Airport Codes
Test
City Airport Code
Albuquerque, NM, US ABQ

Amarillo, TX, US AMA
Austin, TX, US AUS
Billings, MT, US BIL
Boise, ID, US BOI
Dallas/Fort Worth, TX, US DFW
Denver, CO, US DEN
Great Falls, MT, US GTF
Houston Intercontinental, TX, US IAH
Las Vegas, NV, US LAS
Little Rock, AR, US LIT
Lubbock, TX, US LBB
New Orleans, LA, US MSY
Oklahoma City, OK, US OKC
Phoenix, AZ, US PHX
Reno, NV, US RNO
Salt Lake City, UT, US SLC
San Antonio, TX, US SAT
Tucson, AZ, US TUS
Tulsa, OK, US TUL

Additional Destinations in the U.S. South Central and Mountain

Region
City Airport Code
Alexandria, LA, US AEX

Aspen, CO, US ASE
Baton Rouge, LA, US BTR
Bentonville, AR, US XNA
Bozeman, MT, US BZN
Brownsville, TX, US BRO
Casper, WY, US CPR
Cody, WY, US COD
College Station, TX, US CLL
Colorado Springs, CO, US COS
Corpus Christi, TX, US CRP
Durango, CO, US DRO
El Paso, TX, US ELP
Gillette, WY, US GCC
Grand Junction, CO, US GJT
Gunnison, CO, US GUC
Harlingen, TX, US HRL
Helena, MT, US HLN
Hobbs, NM, US HOB
Idaho Falls, ID, US IDA
Jackson Hole, WY, US JAC
Kalispell, MT, US FCA
Killeen, TX, US GRK
Lafayette, LA, US LFT
Lake Charles, LA, US LCH
Laramie, WY, US LAR
Laredo, TX, US LRD
McAllen, TX, US MFE

Midland, TX, US MAF

Missoula, MT, US MSO
Moab, UT, US CNY
Monroe, LA, US MLU
Montrose, CO, US MTJ
Pueblo, CO, US PUB
Rock Springs, WY, US RKS
Shreveport, LA, US SHV
St. George, UT, US SGU
Steamboat Springs, CO, US HDN
Sun Valley, ID, US SUN
Vail, CO, US EGE
Vernal, UT, US VEL
Note:

Pacific Region
Airports in the Pacific Region
Alaska United serves Alaska’s major city, ANChorage, through its
international airport. The code for ANChorage is: ANC.
California United serves nine airports in California, more than any other
state. It is not surprising when you learn that California is
home to 98 prominent corporations' headquarters. The state
is a center of trade, technology, agriculture, and tourism.
Northern California California’s capital city is served through Sacramento’s

Metropolitan Field. Sacramento’s airport code is: SMF.
Eight miles west and across the bay from OAK, is San
FranciscO. San FranciscO International Airport is home of
United’s gigantic Maintenance Operations Center. As you
can see from our cues, this airport is coded: SFO.
South of SFO is San Jose, California Municipal Airport. The

code for the airport at San Jose, California is: SJC.
Southern California In Southern California, United serves four airports in the

sprawling metropolitan area centered around Los Angeles.
On our map, the airport at the most northern location is
BURbank, home of the Tonight Show. The way to
remember the code for BURbank Airport is: BUR.
South of BUR near the coast is the major airport serving Los
Angeles: Los Angeles International Airport. To remember
the code think of LA + X. Los Angeles Airport is coded:
LAX.
47 air miles east of LAX is ONTario International serving, of

course, the city of ONTario, CA. It is coded: ONT.
36 air miles south of LAX you will find the airport that serves
SaNta Ana in Orange County. This is the closest airport to
Disneyland. Many customers refer to this airport by its
official name John Wayne Airport. If you can remember
Disneyland is in SaNta Ana it will be easy to remember the
airport code: SNA.

Finally, the airport in the extreme southern part of California

is SAN Diego’s Lindbergh International Airport. SAN Diego
happens to be the home of the world famous SAN Diego
Zoo. The SAN Diego Airport is conveniently coded: SAN.
Oregon In Oregon, United flies to PortlanD. The airport serving

PortlanD is coded PD + X, that is: PDX. (Be careful not to
confuse it with Portland, Maine!)
Washington In the northwestern section of Washington are the cities of

SEAttle and nearby Tacoma. United flies to the SEAttle-
Tacoma Airport, the major airport in the area. The airport is
popularly referred to as Sea-Tac. This airport is coded:
SEA.
United’s second airport in Washington state is at Spokane.

In the eastern part of the state, Spokane was the first
pioneer settlement in the Pacific Northwest. Spokane’s
airport was once named GeiGer Field; its’ current day airport
code is: GEG.
Hawaii United provides nonstop service from the U.S. Mainland to

four airports in the state of Hawaii. On the principal island of
Oahu, United serves the Hawaii state capital of, HoNoLulu,
through that city’s international airport. The code is: HNL.
To the west of Oahu is the island of Kauai, which has served

as the backdrop for several major motion pictures. LIHue is
the island’s major city, and the location of its airport. The
code is: LIH.
Southeast of HNL, on the island of Maui, is the airport at

Kahului. The code for Kahului Maui Airport is: OGG (not
much LOGGic in this code).
On the western side of the Big Island of Hawaii, United

serves the resort area of Kailua-KOnA, usually referred to as
KOnA. This airport is coded: KOA.

Pacific Region Map

Cities included in the U.S. Pacific Airport Codes Test

City Airport Code
Anchorage, AK, US ANC

Burbank, CA, US BUR
Eugene, OR, US EUG
Hilo, HI, US ITO
Honolulu, HI, US HNL
Kahului, HI, US OGG
Kona, HI, US KOA
Lihue, HI, US LIH
Los Angeles, CA, US LAX
Oakland, CA, US OAK
Ontario, CA, US ONT
Orange County, CA, US SNA
Palm Springs, CA, US PSP
Portland, OR, US PDX
Sacramento, CA, US SMF
San Diego, CA, US SAN
San Francisco, CA, US SFO
San Jose, CA, US SJC
Seattle, WA, US SEA
Spokane, WA, US GEG

Additional Destinations in the U.S. Pacific Region

City Airport Code
Bakersfield, CA, US BFL

Eureka, CA, US ACV
Fairbanks, AK, US FAI
Fresno, CA, US FAT
Long Beach, CA, US LGB
Mammoth Lakes, CA, US MMH
Medford, OR, US MFR
Monterey, CA, US MRY
North Bend, OR, US OTH
Pasco, WA, US PSC
Redding, CA, US RDD
Redmond, OR, US RDM
Riverside, CA, US RIV
San Luis Obispo, CA, US SBP
Santa Barbara, CA, US SBA
Santa Rosa, CA, US STS
Seattle, WA, US BFI
Note:

Puerto Rico and U.S. Virgin Islands

Airports in Puerto Rico and U.S. Virgin Islands
City Airport Code
Aguadilla, PR, US BQN

San Juan, PR, US SJU
St. Thomas, VI, US STT

United’s International Destinations

Overview
United flies to more than 120 international destinations in more than 70 countries in five
continents.
In order to book United’s international routes and also connecting service to offline
international routes, it is imperative to have a good understanding of geography. Keep
in mind that a good rule when building an itinerary to an offline point is to choose one of
the farthest online cities and then build a connection with another carrier.
International Availability
International availability entails more than simply reviewing flight schedules through
Compass or EZR. To fully understand international travel, you must be familiar with
global geography as it relates to Time Zones, the International Date Line and the areas
of the world as defined by the IATA (International Air Travel Association) Conference.

International Destinations
On the following pages, you will find the International airports that United flies to. Each
airport location is identified by the three-letter airport code. International locations are
divided into regions. On all of the maps, north is at the top of the map. You will need to
carefully study each region. The regions are as follows:
• Mexico
o Note: Mexico is considered domestic for UA call routing team.
• Canada
• Caribbean
• Central America
• South America
• Europe
• Africa, Middle East and India
• Asia
• Micronesia
• South West Pacific

IATA Tariff Conference Areas

The world is divided into three areas by the IATA (International Association of Travel
Agencies) Conference for the purpose of identifying international travel as it relates to
pricing and travel regulations.
The areas are simply referred to as Area 1, Area 2 and Area 3, also known as Traffic
Conferences.
The geographical areas (sub-areas) included in each area are:
• Area 1 (TC1) The Americas (North, Central and South, and the Caribbean)
• Area 2 (TC2) Europe, Middle East and Africa
• Area 3 (TC3) Asia (includes Japan/Korea, Southeast Asia and South Asian
Subcontinent) and Southwest Pacific
Area 3 Area 1 Area 2

Country Codes
Country Country IATA Sub-Area IATA Currency
Name Code Area Code
Argentina AR South America TC1 ARS
Aruba AW Caribbean TC1 AWG
(Netherland Antilles)
Australia AU South West Pacific TC3 AUD
Bahamas BS Caribbean TC1 BSD
Belgium BE Europe TC2 EUR
(Benelux Economic Union) (European
Union) (Schengen
Country)
Belize BZ Central America TC1 BZD
Brazil BR South America TC1 BRL
Canada CA North America TC1 CAD
Cayman KY Caribbean TC1 USD
Islands (Territory of U.K.)
Cayman KY Caribbean TC1 KYD
Islands* (Territory of U.K.)
Chile CL South America TC1 CLP
China, excluding Hong Kong CN South East Asia TC3 CNY
SAR and Macao SAR
Chinese Taipei TW South East Asia TC3 TWD
Colombia CO South America TC1 COP
Costa Rica CR Central America TC1 CRC
Cuba CU Caribbean TC1 CUP
Czech Republic CZ Europe TC2 CZK
Dominican DO Caribbean TC1 DOP
Republic
Ecuador EC South America TC1 USD
El Salvador SV Central America TC1 SVC
France FR Europe TC2 EUR
(European Union) (Schengen Country)
French PF South West Pacific TC3 XPF
Polynesia (French Overseas Territory)
Germany DE Europe TC2 EUR
(European Union) (Schengen
Country)
Greece GR Europe TC2 EUR
(European Union)
Guam GU South East Asia (Territory of the U.S.) TC3 USD
Guatemala GT Central America TC1 GTQ
Honduras HN Central America TC1 HNL

Hong Kong HK South East Asia (China) TC3 HKD

(China)
Iceland IS Europe TC2 ISK
(European Community)
India IN South Asian Subcontinent TC3 INR
Ireland IE Europe TC2 EUR
(European Union)
Israel IL Middle East TC2 ILS
Italy IT Europe TC2 EUR
(European Union)
Jamaica JM Caribbean TC1 JMD
Japan JP Japan Korea TC3 JPY
Korea – South KR Japan Korea TC3 KRW
(Republic of)
Marshall MH South East Asia TC3 USD
Islands (Territory of the U.S.)
Mexico MX North America TC1 MXN
Micronesia, Federated States FM South East Asia TC3 USD
of
Netherlands NL Europe TC2 EUR
(European Union) (Schengen Country)
New Zealand NZ South West Pacific TC3 NZD
Nicaragua NI Central America TC1 NIO
Panama PA South America TC1 PAB
Peru PE South America TC1 PEN
Philippines PH South East Asia TC3 PHP
(ASEAN Country)
Portugal, Including Azores, PT Europe TC2 EUR
Madeira (Iberian Peninsula) (European Union)
(Schengen Country)
Puerto Rico PR United States TC1 USD
(U.S. Possession)
St. Kitts-Nevis KN Caribbean TC1 XCD
St. Lucia LC Caribbean TC1 XCD
St. Maarten SX Caribbean TC1 ANG
Singapore SG South East Asia TC3 SGD
South Africa ZA Africa (South Africa) TC2 ZAR
Spain, Including Canary ES Europe TC2 EUR
Islands (Iberian Peninsula) (European Union)
(Schengen Country)
Sweden SE Europe TC2 SEK
Switzerland CH Europe TC2 CHF
Trinidad and TT Caribbean TC1 TTD
Tobago

United GB Europe (European Union) TC2 GBP

Kingdom
U.S.A. US North America TC1 USD
EZR Encode and Decode

If you do not know the location of a country, you can encode/decode the country code to
determine the area and geographical location of the country.
EZR > Tools > Encode/Decode

U.S. Gateways
A gateway city is defined as the first point of arrival, or the last point of departure, in a
country.
For United, a gateway is the last U.S. city prior to departure for an international location.
For example:
If a customer requests to travel from Santiago, Chile to Chicago, Illinois, U.S.A., the city
at which the customer first arrives in the United States is the U.S. gateway city.
• SCL-IAH-ORD
o Santiago, Chile (SCL) – Houston, TX, US (IAH) – Chicago, IL, US (ORD)
Practice
What city is the gateway in the following itineraries?
BOS-EWR-FRA
SAT-IAH-LHR
DEN-SFO-SIN
ORD-IAH-LIM
In most cases, the international gateway will be one of United’s hubs.
There are a few exceptions:

• HNL-NRT
• CLE-CUN (Seasonal, not daily)
• MSY-CUN
• AUS-CUN
• SAT-CUN

Traffic Restrictions
Many countries allow only the national carrier to offer a service within their country or
region. A foreign carrier would be restricted from collecting revenue on these routes.
The restrictions include two categories:
1. Cabotage
2. Local Traffic Restrictions
Cabotage
The restriction of foreign carriers transporting customers between two cities within the
same country by connecting via another country.
An example of a Cabotage restricted route is:
• All non-Canadian carriers are restricted from transporting customers between
two points in Canada by connecting via another country.
• For example, UA cannot transport a customer from YYZ to YVR by connecting in
CHI. If the customer is traveling via these routes, they must stop in CHI for at
least four hours.
• Information can be found in CORE > Other> Cabotage
Local Traffic Restrictions

The restriction of a specific carrier from operating routes within a country or area.
An example of a UA Local Traffic restriction is:
• Travelling within Brazil, United is restricted from transporting customers between
RIO and SAO unless they are connecting to an international flight within 24 hours
of arrival.
UA does not currently have any routes with local traffic restrictions.

Mexico
Destinations served by United Airlines and United Express.
City Airport/City Airport Name

Code
Acapulco ACA Alvarez Intl
Aguascalientes AGU Aguascalientes Airport
Cabo San Lucas SJD Los Cabos Intl
Cancun CUN Cancun Intl
Chihuahua CUU General Fierro Villalobos
Ciudad del Carmen CME Ciudad del Carmen Intl
Cozumel CZM Cozumel Intl
Guadalajara GDL Miguel Hidalgo Intl
Huatulco HUX Huatulco Intl
Ixtapa Zihuatanejo ZIH Ixtapa/Zihuatanejo Intl
Leon / Guanajuato BJX Del Bajio Intl
Manzanillo ZLO Playa de Oro Intl
Mazatlan MZT Refael Buelna Intl
Merida MID Mérida-Rejón
Mexico City MEX Benito Juarez Intl
Monterrey MTY Gen. Mariano Escobedo Intl
Morelia MLM Morelia Municipal
Oaxaca OAX Xoxocotlan Intl
Puebla PBC Hermanos Serdán Intl
Puerto Vallarta PVR Gustavo Diaz Ordaz Intl
Queretaro QRO Queretaro Intl
San Luis Potosi SLP Ponciano Arriaga Intl
Tampico TAM Gen. F Javier Mina Intl
Veracruz VER General Heriberto Jara Intl
Villahermosa VSA Carlos Rovirosa Pérez Intl

Mexico Map – Hemispheres

Mexico Map – Airport Code Location

Blank Page
Canada
Destinations served by United Airlines and United Express.
City, State Airport/City Airport Name
Code
Calgary, Alberta YYC Calgary Intl
Edmonton, Alberta YEG/YEA Edmonton Intl
Halifax, Nova Scotia YHZ Halifax Stanfield Intl
Montreal, Quebec YUL/YMQ Pierre Elliott Trudeau
Ottawa, Ontario YOW Macdonald-Cartier Intl
Quebec City, Quebec YQB Jean Lesage Intl
Toronto, Ontario YYZ/YTO Lester B. Pearson Intl
Vancouver, British Columbia YVR Vancouver Intl
Victoria, British Columbia YYJ Victoria Intl
Winnipeg, Manitoba YWG Winnipeg Intl
Canada Map – Hemispheres

South America
Destinations served by United Airlines.
City, Country Airport/City Airport Name
Code
Bogota, Colombia BOG El Dorado Intl
Buenos Aires, Argentina EZE/BUE Ezeiza Intl
Lima, Peru LIM Jorge Chávez Intl
Quito, Ecuador UIO Mariscal Sucre Intl
Rio de Janeiro, Brazil GIG/RIO Galeao Antonio Carlos Jobim
Santiago, Chile SCL Arturo Merino Benitez
Sao Paulo, Brazil GRU/SAO Guarulhos Intl
South America Map – Hemispheres

Caribbean
Code
Aguadilla, Puerto Rico, US BQN Rafael Hernández
Antigua, West Indies ANU V.C. Bird Intl
Aruba, Aruba AUA Queen Beatrix Intl
Bermuda, Bahamas BDA L.F. Wade Intl
Bonaire, Netherland Antilles BON Flamingo Intl
Georgetown, BS GGT Georgetown Intl
Grand Cayman Island, Cayman
GCM Owen Roberts Intl
Islands
Havana, Cuba HAV Jose Marti International
Montego Bay, Jamaica MBJ Sangster Intl
Nassau, Bahamas NAS Lynden Pindling Intl
Port of Spain, Trinidad POS Piarco Intl
Providenciales, Turks and Caicos
PLS
Islands Providenciales Intl
Puerto Plata, Dominican Republic POP Gregorio Luperón Intl
Punta Cana, Dominican Republic PUJ Punta Cana Intl
San Juan, Puerto Rico, US SJU Luis Munoz Marin Intl
Santiago, Dominican Republic STI Santiago
Santo Domingo, Dominican Republic SDQ Las Americas Intl
St. Maarten, Netherlands SXM Princess Juliana Intl
St Thomas, U.S. Virgin Islands, US STT Cyril E King
St. Lucia, Saint Lucia UVF Hewanorra Intl

Caribbean Map – Hemispheres

Central America
Code
Belize City, Belize BZE Philip S. W. Goldson Intl
Guatemala City, Guatemala GUA La Aurora Intl
Liberia, Costa Rica LIR Daniel Oduber
Managua, Nicaragua MGA Augusto C. Sandino Intl
Panama City, Panama PTY Tocumen International
Roatan, Honduras RTB Juan Manuel Gálvez Intl
San Jose, Costa Rica SJO Juan Santamaria Intl
San Pedro Sula, Honduras SAP Ramón Villeda Morales Intl
San Salvador, El Salvador SAL Comalapa Intl
Tegucigalpa, Honduras TGU Toncontin Intl

Central America Map – Hemispheres

Europe

Code
Amsterdam, Netherlands AMS Amsterdam Airport Schiphol
Athens, Greece ATH Athinai
Barcelona, Spain BCN El Prat
Berlin, Germany TXL/BER Tegel
Brussels, Belgium BRU Brussels National
Dublin, Ireland DUB Dublin Intl
Edinburgh, United Kingdom EDI Edinburgh Turnhouse
Frankfurt, Germany FRA Rhein-Main
Geneva, Switzerland GVA Geneva Intl
Glasgow, United Kingdom GLA Glasgow Airport
Lisbon, Portugal LIS Portela
London, United Kingdom LHR/LON London Heathrow Intl
Madrid, Spain MAD Madrid–Barajas
Manchester, United Kingdom MAN Manchester Airport
Milan, Italy MXP/MIL Malpensa
Munich, Germany MUC Franz Josef Strauss
Naples, Italy NAP Naples
Paris, France CDG/PAR Charles de Gaulle
Porto, Portugal OPO Dr Francisco Sa Carneiro
Prague, Czech Republic PRG Ruzyne
Reykjavík, Iceland KEF Keflavik International
Rome, Italy FCO/ROM Fiumicino / Leonardo Da Vinci
Shannon, Ireland SNN Shannon Intl
Stockholm, Sweden ARN/STO Arlanda
Venice, Italy VCE Venice – Marco Polo
Zurich, Switzerland ZRH Zurich Intl

Europe Map – Hemispheres

Africa, Middle East and India

Africa
Code
Cape Town, South Africa CPT Cape Town Intl
Middle East
Code
Tel Aviv, Israel TLV Ben Gurion Intl
India
Code
Delhi, India DEL Indira Ghandi Intl
Mumbai, India BOM Chhatrapati Shivaji Intl

Africa, Middle East and India Map – Hemispheres

Asia

Code
Beijing, China BJS/PEK Beijing Capital Intl
Chengdu, China CTU Shuangliu Intl
Fukuoka, Japan FUK Fukuoka
Hong Kong, China HKG Hong Kong Intl
Manila, Philippines MNL Ninoy Aquino Intl
Nagoya, Japan NGO Chubu Centrair Intl
Osaka, Japan KIX/OSA Kansai Intl
Seoul, South Korea ICN/SEL Incheon Intl
Shanghai, China PVG/SHA Shanghai Pudong Intl
Singapore, Singapore SIN Changi Intl
Taipei, Taiwan TPE Tao-Yuan
Tokyo Narita, Japan NRT/TYO Narita Intl
Tokyo Haneda, Japan HND/TYO Haneda
Asia Map – Hemispheres

Micronesia

Code
Chuuk (Truk), Caroline Islands TKK Chuuk Intl
Guam GUM A.B. Wonpat Intl
Koror, Palau ROR Roman Tmetuchl Intl
Kosrae, Caroline Islands KSA Kosrae Intl
Kwajalein, Marshall Islands KWA Bucholz Army Airfield
Majuro, Marshall Islands MAJ Amata Kabua Intl
Pohnpei, Caroline Islands PNI Pohnpei Intl
Saipan, Northern Mariana Isles SPN Saipan Intl
Yap, Caroline Islands YAP Yap
Micronesia Map - Hemispheres

South West Pacific


Code
Auckland, New Zealand AKL Auckland Airport
Melbourne, Australia MEL Melbourne Airport
Papeete, French Polynesia PPT Fa'a'ā International Airport
Sydney, Australia SYD Kingsford-Smith
South West Pacific Map – Hemispheres

Notes

Notes

Appendix
Supplemental Information

Time Zones
United States Time Zones
The United States uses nine standard time zones. From east to west they are Atlantic
Standard Time (AST), Eastern Standard Time (EST), Central Standard Time (CST),
Mountain Standard Time (MST), Pacific Standard Time (PST), Alaskan Standard Time
(AKST), Hawaii-Aleutian Standard Time (HST), Samoa standard time (UTC-11) and
Chamorro Standard Time (UTC+10).
Arizona, Puerto Rico, Hawaii, U.S. Virgin Islands and American Samoa do not observe
Daylight Saving Time.
International Time Zones

We briefly mentioned time zones when we discussed the Tools menu.
The world is divided into 24 time zones. There is usually a one-hour difference from one
time zone to another. You must be aware of the different time zones so you can advise
the customer correctly.
Time zones are based on the time, which is set in Greenwich, England (referred to as
Greenwich Mean Time or Zulu time).
Let’s look at an example.

When your customer arrives in Madrid at 9:00 a.m., what time will it be in College
Station?
1. Access the Tools Menu

2. Select Conversions > Time
3. Click on Difference
4. Enter ‘MAD’ as the first city and CLL as the second city
5. Enter 9A as the Time
6. The response displays the time using both the 12 and 24 hour clocks (200A in
CLL).

International Date Line

When traveling across the Pacific, the customer may pass the International Date Line.
The Samoan Islands are just east of the line and Fiji is located just west of the line.
Traveling across the date line in either direction changes the date by one full day, in
addition to the normal time zone changes.
Locate Anchorage, Alaska and Tokyo, Japan on the map. When it is 2:00 a.m. in
Anchorage, it is 9:00 p.m. one day later in Tokyo.
Remember that to find the time in any city, you can use the Tools menu.
In EZR, if a flight arrives on a different date than it departs, the arrival date is shown in
blue.

Star Alliance Major Hub Airports

United and Star Alliance member airlines provide seamless air travel around the world.
Star Alliance is the world’s largest global alliance with more than 18,400 daily flights
departing over 1,300 destinations in 191 countries. Customer have access to a
comprehensive global network, frequent-flyer travel benefits and worldwide lounge
access on all Star Alliance member airlines.
Star Alliance Members

Carrier Major hub airports
Adria Airways (JP) Ljubljana
Aegean Airlines (A3) Athens
Air Canada (AC) Montreal, Vancouver, Calgary, Toronto
Air China (CA) Chengdu, Beijing, Shanghai
Bangalore, Mumbai (Bombay), Calcutta,

Air India (AI)
Delhi, Hyderabad, Chennai
Auckland, Buenos Aires, Hong Kong,

Houston, Los Angeles, London, Tokyo,
Air New Zealand (NZ)
San Francisco, Singapore, Sydney,
Vancouver, Shanghai
ANA (NH) Tokyo, Tokyo
Asiana Airlines (OZ) Seoul, Seoul
Austrian (OS) Vienna
Avianca (AV) Bogota, Lima, San Salvador
Avianca Brasil (O6) Brasilia, Rio de Janeiro, Sao Paulo
Brussels Airlines (SN) Brussels

Copa Airlines (CM) Panama City
Croatia Airlines (OU) Zagreb
EGYPTAIR (MS) Cairo
Ethiopian Airlines (ET) Addis Ababa, Lome, Lilongwe
EVA Airways (BR) Taipei
Juneyao Airlines (HO) Shanghai, Shanghai
LOT Polish Airlines (LO) Warsaw
Lufthansa (LH) Frankfurt, Munich
Scandinavian Airlines (SK) Stockholm, Copenhagen, Oslo
Shenzhen Airlines (ZH) Guangzhou, Shenzhen
Singapore Airlines (SQ) Singapore
South African Airways (SA) Johannesburg
SWISS (LX) Geneva, Zurich
TAP Air Portugal (TP) Lisbon
Thai Airways International (TG) Bangkok
Turkish Airlines (TK) Ankara, Istanbul
Denver, New York, Guam, Washington,

United Airlines (UA) Houston, Los Angeles, Chicago, San
Francisco
Learn more:
http://rg.star-allianceemployees.com/facts-figures.html

Other Airline Partners Hubs and Focus Cities

Customers can earn and/or redeem award miles on
Carrier (Code) Major hub airports and focus cities

Aer Lingus (EI) Hubs: Dublin Airport
Focus cities: Belfast City Airport, Cork Airport and
Shannon Airport
Aeromar (VW) Mexico City
Air Dolomiti (EN) Munich
LH acquired Air Dolomiti in 2003. Air Dolomiti operates a network of routes from several
Italian destinations to and from Munich
Amtrak (train) New York (Penn Station)
Azul (AD) Hubs: Belo Horizonte-Confins, Campinas, Cuiaba, Recife,
plus focus cities.
Focus cities: Curitiba, Manaus, Porto Alegre, Rio de
Janeiro-Santos Dumont, Salvador da Bahia, São Paulo-
Congonhas, São Paulo–Guarulhos
Boutique Air (4B) Focus cities: Dallas/Fort Worth International Airport,

Denver International Airport, Phoenix Sky Harbor
International Airport, Northwest Alabama Regional Airport
Cape Air Hubs: Barnstable Municipal Airport, Luis Muñoz Marín
International Airport, Boston Logan International Airport, St.
Louis Lambert International Airport, Billings Logan
International Airport. Nantucket Memorial Airport
Focus cities: Martha's Vineyard Airport

Edelweiss (WK)
Eurowings (E2) Operating bases: Berlin–Tegel, Cologne/Bonn,

Düsseldorf, Hamburg, Hannovef
Munich, Nuremberg, Palma de Mallorca, Pristina
International Airport, Salzburg
Stuttgart, Vienna
Hawaiian Airlines (HA) Hubs: Honolulu and Kahului.
Focus cities: Kailua–Kona and Lihue.
Silver Airways (3M) Hubs: Fort Lauderdale, Tampa and Orlando

MileagePlus Award Regions

MP Region Countries/Regions
Mainland U.S., Mainland U.S., Alaska & Canada
Alaska & Canada
Hawaii Hawaii
Mexico Mexico
Caribbean Antigua, Aruba, Bahamas, Barbados, Barbuda, Bermuda, Bonaire, St. Eustatius and
Saba, Cayman Islands (Grand Cayman), Cuba, Curacao, Dominican Republic,
Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Puerto Rico, St. Kitts-Nevis, St.
Lucia, St. Maarten, Trinidad and Tobago, Turks and Caicos Islands, Virgin Islands
(British and U.S.)
Central America Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama
Northern South Colombia, Ecuador, French Guiana, Guyana, Peru, Suriname and Venezuela
America
Southern South Argentina, Bolivia, Brazil, Chile, Paraguay and Uruguay
America
Europe Albania, Armenia, Austria, Belgium, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia,
Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany,
Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Macedonia, Malta, Moldova, Montenegro, Netherlands, Norway, Poland, Portugal,
Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey,
Ukraine, United Kingdom
Middle East Azerbaijan, Bahrain, Egypt, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar,
Saudi Arabia, Syria, United Arab Emirates, Yemen
Northern Africa Algeria, Canary Islands, Libya, Morocco, Tunisia
Central & Southern Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central
Africa African Republic, Chad, Comoros, Congo, Cote D'lvoire, Democratic Republic of
Congo, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea,
Guinea-Bissau, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania,
Mauritius, Mozambique, Namibia, Niger, Nigeria, Reunion Island, Rwanda, South
Africa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South
Sudan, Sudan, Swaziland, Tanzania, Togo, Uganda, Zambia, Zimbabwe
North Asia China (Mainland), South Korea, Mongolia, Taiwan
Central Asia Afghanistan, India, Kazakhstan, Kyrgyzstan, Maldives, Nepal, Pakistan, Sri Lanka,
Tajikistan, Turkmenistan, Uzbekistan
South Asia Bangladesh, Bhutan, Brunei, Cambodia, Hong Kong, Indonesia, Laos, Macau,
Malaysia, Myanmar (Burma), Philippines, Singapore, Thailand, Vietnam
Japan Japan
Oceania American Samoa, Cook Islands, Federated States of Micronesia, Fiji, French
Polynesia, Guam, Northern Mariana Islands, Marshall Islands, New Caledonia, Palau,
Papua New Guinea, Tonga, Vanuatu, Samoa
Australia & New Australia, New Zealand, Norfolk Island
Zealand
Resource: united.com > MileagePlus > Use miles > Award Charts > View list of countries and regions

Notes

Notes

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Airport Codes Tests

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Airport Codes Test Dates

United States: UA Mainline Destinations Only

Airport Codes Test Number of Max Duration Test Date

International: United Destinations Only

Short Haul Destinations

Airport Codes Test Number of Max Duration Test Date

13) South America 7 10 mins

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0 200 400 Miles

0 200 400 600 Kilometers

San Luis Obispo St. George Montrose Gunnison/ Colorado Springs

0 100 200 300 400 500 600 Kilometers

EASTERN Îles de la Madeleine

Ocean San Salvador

2:00 am 3:00 am 4:00 am 5:00 am 6:00 am 7:00 am 8:00 am 9:00 am 10:

International Date Line

Ocean San Salvador

2:00 am 3:00 am 4:00 am 5:00 am 6:00 am 7:00 am 8:00 am 9:00 am 10:

Airport and City Codes

Why do I need to know airport codes?

You will use airport codes to properly:

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These are example of international cities with multiple airports:

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City and/or Area Airport Code

Co-terminals, Multi-Airport Cities and Samepoint.

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united.com Booking Path

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Star Alliance Employee Portal

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U.S. State Codes

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Map of United States with States Codes

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Map of United States by Regions

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U.S. Northeast Region

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U.S. Northeast Region Map

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Cities included in the U.S. Northeast Airport Codes Test

City Airport Code

Albany, NY, US ALB

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Additional Destinations in the U.S. Northeast Region

City Airport Code

Allentown, PA, US ABE