TABLE OF CONTENTS

1. Oxford Handbook of Commercial Correspondence 3

1.1 Enquiries …………………………………………………………………………………………………………………………4
1.1.1. Background (viết tay) …………………………………………………………………………………………4
1.1.2. Correspondence (viết tay) …………………………………………………………………………………..5

1.2 Replies to enquiries………………………………………………………………………………………………………….6

1.2.1 Background (viết tay) ………………………………………………………………………………………6
1.2.2 Correspondence (viết tay) ………………………………………………………………………………..7

1.3 Quotations………………………………………………………………………………………………………………………8
1.3.1 Background …………………………………………………………………………………………………………8
1.3.2 Correspondence …………………………………………………………………………………………………..9

1.4 Orders………………………………………………………………………………………………………….10
1.4.1 Background …………………………………………………………………………………………………………10
1.4.2 Correspondence …………………………………………………………………………………………………..11

1.5 Payments………………………………………………………………………………………………………….12
1.5.1 Background …………………………………………………………………………………………………………12
1.5.2 Correspondence …………………………………………………………………………………………………..13

1.6 Complaints………………………………………………………………………………………………………….14
1.6.1 Background (viết tay) …………………………………………………………………………………………14
1.6.2 Correspondence (viết tay) ………………………………………………………………………………..15

1.7 Adjustments to complaints……………………………………………………………………………………………….16

1.7.1 Background (viết tay) …………………………………………………………………………………………16
1.7.2 Correspondence (viết tay) ………………………………………………………………………………..17

1.8 Credit………………………………………………………………………………………………………….18
1.8.1 Background (viết tay) ………………………………………………………………………………………18
1.8.2 Correspondence (viết tay) ………………………………………………………………………………..19

1.9 Banking………………………………………………………………………………………………………….20
1.9.1 Background (viết tay) …………………………………………………………………………………………20
1.9.2 Correspondence (viết tay) ………………………………………………………………………………..21

1.10 Agents and agencies………………………………………………………………………………………………………….22

 1.10.1 Background …………………………………………………………………………………………………………22
1.10.2 Correspondence …………………………………………………………………………………………………..23

1.11 Transportation and shipping…………………………………………………………………………………………….24

1.11.1 Background …………………………………………………………………………………………………………24
1.11.2 Correspondence …………………………………………………………………………………………………..25

1.12 Insurance………………………………………………………………………………………………………….26
1.12.1 Background …………………………………………………………………………………………………………26
1.12.2 Correspondence …………………………………………………………………………………………………..27

1.13 Miscellaneous correspondence……………………………………………………………………………………….28

1.13.1 Background (viết tay) …………………………………………………………………………………………28
1.13.2 Correspondence (viết tay) ………………………………………………………………………………..29

1.14 Memos………………………………………………………………………………………………………….30
1.14.1 Background (viết tay) …………………………………………………………………………………………30
1.14.2 Correspondence (viết tay) ………………………………………………………………………………..31

1.15 Reports………………………………………………………………………………………………………….32
1.15.1 Background …………………………………………………………………………………………………………32
1.15.2 Correspondence …………………………………………………………………………………………………..33

1.16 Personnel appointments……………………………………………………………………………………………….34

1.16.1 Background (viết tay) …………………………………………………………………………………………34
1.16.2 Correspondence (viết tay) ………………………………………………………………………………..35

2. BEC Higher Test………………………………………………………………………………………………………….36

2.1 BEC Higher Test 1 36
2.1.1 Test (copying the test itself) …………………………………………………………………………………………36
2.1.2 Report (viết tay) …………………………………………………………………………………………………………38
2.1.3 Letter (viết tay) …………………………………………. ………………………………………………………………39
2.1.4 Proposal (viết tay) ……………………………. …………………………………………………………………………40
2.2 BEC Higher Test 2 41
2.2.1 Test (copying the test itself) …………………………………………………………………………………………41
2.2.2 Report (viết tay) …………………………………………………………………………………………………………43
2.2.3 Letter (viết tay) ………………………………. …………………………………………………………………………44
2.2.4 Proposal (viết tay) …………………………. …………………………………………………………………………45
2.3 BEC Higher Test 3 46
 2.1.1 Test (copying the test itself) …………………………………………………………………………………………46
2.1.2 Report (viết tay) …………………………………………………………………………………………………………48
2.1.3 Letter (viết tay) ………………………………. …………………………………………………………………………49
2.1.4 Proposal (viết tay) ………………………………………. ……………………………………………………………50

3. Business Correspondence in Practice……………………………………………………………………………………….50

3.1 Background information ……………………………………………………………………………………………………50
3.2 Student’s correspondence (true copy ) ……………………………………………………………………………….51
3.3 Reply from industry (true copy ) ………………………………………………………………………………………52